15 years helping Irish businesses
choose better software

What Is Neon CRM?

Increase engagement & drive more revenue with Neon CRM, a sophisticated membership management solution designed to support both nonprofits and associations.

Build better relationships with event and experience management, activity tracking, marketing tools, and more!

Put your members in control with a member log-in portal to check their membership status, a custom member directory, and exclusive content.

Ready for a more intuitive approach to member management?

Who Uses Neon CRM?

Neon CRM, a cloud-based fundraising solution, is a great fit for growing organizations of all sizes from small local community groups to large national organizations and membership associations.

Neon CRM Software - Robust Email Builder
Neon CRM Software - Powerful Reporting
Neon CRM Software - Timeline View
Neon CRM Software - Volunteer Management
Neon CRM Software - Automated Workflows

Not sure about Neon CRM? Compare with a popular alternative

Neon CRM

Neon CRM

4.4 (544)
US$99.00
month
Free version
Free trial
111
26
4.1 (544)
4.3 (544)
4.3 (544)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$25.00
month
Free version
Free trial
194
26
4.0 (18,381)
4.0 (18,381)
4.1 (18,381)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Neon CRM

Salesforce Sales Cloud
Top rated features
Client Tracking
For Sales Teams/Organizations
Shared Contacts
ClubExpress
Top rated features
Member Database
Membership Renewals
Payment Processing
Sales Force Optimization
Top rated features
No features have been rated by reviewers for this product.
DonorDock
Top rated features
Donation Tracking
Donor Management
For Nonprofits
Greenhouse
Top rated features
Applicant Tracking
Candidate Tracking
Job Posting
Dropbox Business
Top rated features
Document Storage
File Sharing
Secure Data Storage
Instil
Top rated features
Contact Management
Donation Tracking
For Nonprofits
Insightly
Top rated features
Contact Database
Contact Management
Task Scheduling
MemberLeap
Top rated features
Member Database
Membership Management
Payment Processing

Reviews of Neon CRM

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.3
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Julie
Julie
Director of Development in US
Verified LinkedIn User
Education Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

User Friendly

5.0 9 months ago

Pros:

I have worked in a few CRMs since starting my career, and Neon CRM is the most user friendly. Also, the help section is wonderful and easy to understand. If I cannot find an answer, customer service is prompt and helpful.

Cons:

It would be nice if Neon had more capabilities for events such as a silent auction/raffle function.

Neon One Response

9 months ago

Hey Julie, thank you so much for taking the time to leave us a review! It's so wonderful hearing how useful our help resources and support team have been for you. Thanks again!

Hayley
Marketing & Development Manager in US
Nonprofit Organisation Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Simple and Straightforward

4.0 9 months ago

Comments: Overall, Neon CRM is a great product for the cost. As a smaller nonprofit, most of our budget goes directly back into youth programs.

Pros:

Neon CRM is a simple, straightforward tool. It's easy to use and there are a lot of resources and tools to help onboard new users. It's cost-effective for our nonprofit and enables us to track donors, volunteers, and donations in one place.

Cons:

A feature that could be improved at our subscription level is the ability to automate workflows. As it is, we have to manually pull reports to see if donors need to be contacted, moved along the pipeline, etc. It would be a huge improvement if Neon CRM offered a budget friendly alternative that enabled us to set contact on a pipeline and receive reminders when it's time to move them along.

Neon One Response

8 months ago

Hey Hayley, we appreciate your thoughtful review! Sounds like things are going well for your org, that's awesome to hear! Thanks again for taking the time to share your thoughts :)

Nancy
CEO in US
Human Resources, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Watch out for Neon's cancelation fees

2.0 2 months ago

Comments: Useful and worth it to us for how we benefitted when we were paying $50/month. Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed to that (in the fine print of their many page contract). A ridiculous waste of money. We could use that $300 to feed our service dogs in training. Customer service from Neon is very slow to respond to questions, set up seminars to tutor our employees when needed.

Pros:

Captured our donor database and allowed us to track donors. Pinned note feature great to record facts about each donor.

Cons:

Forms not usable for us - not enough fields, so we couldn't run our donations through Neon. Had to manually enter each donation to capture it on Neon.

Kieran
Executive Director in US
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best Customer Service and Ease of Admin Stress

5.0 9 months ago

Comments: Amazing and have recomended them to most non profits researching for a new crm.

Pros:

The customer service is what made the decision easiest for us. Responsive and listens to every concern.Administrative heachaces are lessened with automation. The CRM integrates with many programs to reduce user entry errors on the backend.

Cons:

events management still needs work (9/6/23). While It is great to use and get a complete picture of the constituent, the actual designing and then the signup pages fro events is cumbersome without help.

Neon One Response

9 months ago

Hey Kieran, Thank you so much for this glowing review! We are thrilled that your experience has been positive and that Neon CRM has helped you and your team in so many ways. Thanks again!

Stuart
Director of Operations in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Fundraising, Event, and Contact management for Non-profit

5.0 9 months ago

Pros:

The built-in fundraising, event registration, and contact management features have allowed us to keep everything inside of NEON. Previously we were cobbling together data from separate systems with quite a lot of Excel exporting and importing in between.

Cons:

The built-in email template creation tool is powerful, but the learning curve is a little greater compared with other platforms which specialize in email marketing. After a little effort, we were able to recreate what we needed in NEON.We have not found a straightforward, built-in feature to put multiple contacts into a dedicated group for one-off purposes. It can be done, but one higher level of organization of contacts would make contact management almost perfect.

Neon One Response

9 months ago

Hey Stuart, thank you for leaving us this thoughtful review! I think your idea around adding the ability to add contacts to a group for one-off purposes is stellar. Have you submitted that idea to our Suggestions Portal? Our team will review it and let you know if this is something we can move forward with implementing! Thanks again :)