---
description: Learn more about IBI-aws price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: IBI-aws Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [IBI-aws](/software/1020793/ibi-aws)

# IBI-aws

Canonical: https://www.capterra.ie/software/1020793/ibi-aws

> With IBI-aws, you can precisely inform the users concerned in the event of a malfunction or maintenance.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses IBI-aws?

IBI-aws is an user information system specially developed for the service desk and is used by customers in all sectors (e.g. healthcare, finance, administration or industry).

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: IBITECH AG

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Bitte kontaktieren Sie uns damit wir Ihnen die beste Lösung für Ihre Anforderungen anbieten können. Preise können jederzeit ohne Ankündigung den Marktgegebenheiten angepasst werden. Alle Angaben ohne Gewähr.
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- Alerts/Escalation
- Alerts/Notifications
- Collaboration Tools
- Customer Support
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Multi-Channel Communication
- Self Service Portal
- Templates
- Third-Party Integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Service Desk Software](https://www.capterra.ie/directory/31027/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.capterra.ie/directory/31027/service-desk/software)
- [Emergency Notification Software](https://www.capterra.ie/directory/31357/emergency-notification/software)
- [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software)

## Alternatives

1. [Freshservice](https://www.capterra.ie/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Atera](https://www.capterra.ie/software/144309/atera) — 4.5/5 (446 reviews)
4. [Milvus](https://www.capterra.ie/software/202528/milvus) — 4.8/5 (298 reviews)
5. [Desk Manager](https://www.capterra.ie/software/173025/help-desk-software) — 4.8/5 (106 reviews)

## Reviews

### "Klasse Tool zum entlasten des Helpdesks" — 5.0/5

> **Andreas** | *9 February 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Jede Client, virtuellen Session oder mobile Device können wir gezielt, auch einzelne usern gezielt Wartungs oder Störungsmeldungen senden. Aktuell testen wir auch das Web Portal um anderen Abteilung die Möglichkeit zu geben, Meldungen zu schalten. Anbindung an Azur und Local ad problemlos möglich
> 
> **Cons**: Das Admin Tool hat etwas veralteten Look - hat aber keinen Einfluss auf Funktionen
> 
> Wir nutzen das Tool gerne um den Helpdesk zu entlasten und damit auch Geld zu sparen durch weniger Tickets

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### "IBI-aws hat unsere Abläufe optimiert" — 5.0/5

> **Gilbert** | *22 February 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Durch die AD-Abindung sind praktisch alle Rechner/Personen/SW zu erreichen.
Was früher über tausende, nicht zielgerichtete Mails gegangen ist, rennt jetzt über IBI.
Wenn eine Wartung mal länger dauert, wird dies ebenfalls über die Statusmeldung in IBI kommuniziert.
> 
> **Cons**: Habe bisher nichts gefunden, mit dem ich nicht leben könnte.
> 
> Zielorientierte Info über Wartungen, Störungen, Brandalarme, etc. möglich.
Hohe Akzeptanz im Unternehmen. "IBI" ist bei uns mittlerweile ein Begriff wie "Google" mit dem jeder etwas anfangen kann.
Sehr einfache EInrichtung bzw. Übernahme des Testsystems in Produktion

-----

### "Schnelle und einfache Störungsmeldungen" — 5.0/5

> **Horst** | *7 February 2022* | Financial Services | Recommendation rating: 9.0/10
> 
> **Pros**: Bei IT-Störungen können Anwender schnell und einfachauf ihrem Bildschirm informiert werden.
> 
> **Cons**: Der Aufruf des Clients zum Einstellen der Meldungen braucht etwas Zeit.
> 
> Durch die Störungsmeldungen wird der IT Service Desk beim Callvolumen spürbar entlastet.

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### "Keep it simple" — 5.0/5

> **Christian** | *31 January 2022* | Arts & Crafts | Recommendation rating: 9.0/10
> 
> **Pros**: die Integration dieser Software ist sehr simpel und die Anwendung einfach in der Bedienung.
> 
> **Cons**: eigentlich nicht. "Nice to have" wenn es technisch umsetzbar ist, wäre die Möglichkeit Screenshots in AWS Meldungen zu verpacken.
> 
> zielgerichtete Informationsverbreitung der Software-Anwender, zB schnelle Wartungsankündigung.

## Links

- [View on Capterra](https://www.capterra.ie/software/1020793/ibi-aws)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/1020793/ibi-aws> |
| de-AT | <https://www.capterra.at/software/1020793/ibi-aws> |
| de-CH | <https://www.capterra.ch/software/1020793/ibi-aws> |
| en | <https://www.capterra.com/p/238424/IBI-AWS/> |
| en-AE | <https://www.capterra.ae/software/1020793/ibi-aws> |
| en-AU | <https://www.capterra.com.au/software/1020793/ibi-aws> |
| en-CA | <https://www.capterra.ca/software/1020793/ibi-aws> |
| en-GB | <https://www.capterra.co.uk/software/1020793/ibi-aws> |
| en-IE | <https://www.capterra.ie/software/1020793/ibi-aws> |
| en-IL | <https://www.capterra.co.il/software/1020793/ibi-aws> |
| en-IN | <https://www.capterra.in/software/1020793/ibi-aws> |
| en-NZ | <https://www.capterra.co.nz/software/1020793/ibi-aws> |
| en-SG | <https://www.capterra.com.sg/software/1020793/ibi-aws> |
| en-ZA | <https://www.capterra.co.za/software/1020793/ibi-aws> |

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