---
description: Learn more about Tactful AI price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tactful AI Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Tactful AI](/software/1018604/tactful-ai-helpdesk)

# Tactful AI

Canonical: https://www.capterra.ie/software/1018604/tactful-ai-helpdesk

> AI-powered and effortlessly configurable customer service platform for outstanding customer satisfaction and team productivity.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Tactful AI?

Tactful AI serves mid-sized customer service teams in the NA and EMEA regions. Tactful enhances service quality \& customer journey across touchpoints through automation and real-time insight.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Tactful

## Commercial Context

- **Starting Price**: £29.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Danish, Dutch, English, Finnish, French, German, Spanish, Swedish
- **Available Countries**: Australia, Bahrain, Belgium, Canada, Egypt, France, Germany, Ghana, Ireland, Italy, Jordan, Kuwait, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Qatar, Saudi Arabia, Singapore and 4 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Chatbot
- Collaboration Tools
- Customer Database
- Customer Support
- Customisable Branding
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Natural Language Processing
- Prioritisation
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management

## Integrations (51 total)

- 3CX
- Avaya CPaaS
- Avaya Enterprise Cloud
- Avaya Experience Platform
- Avaya UCaaS
- BigCommerce
- Destiny Software
- Dynamics 365 Customer Voice
- Enreach Contact
- Facebook Business Suite
- Freshdesk
- Freshdesk Omni
- Google Calendar
- Google Cloud
- Google Sheets

... and 36 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.capterra.ie/directory/32035/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.capterra.ie/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software)
- [Chatbot Software](https://www.capterra.ie/directory/32448/chatbot/software)
- [Customer Support Software](https://www.capterra.ie/directory/32315/customer-support/software)
- [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Milvus](https://www.capterra.ie/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Zoho Desk](https://www.capterra.ie/software/169505/zoho-desk) — 4.5/5 (2211 reviews)

## Reviews

### "Better and streamlined client communication" — 5.0/5

> **Thomas** | *28 April 2025* | Management Consulting | Recommendation rating: 8.0/10
> 
> **Pros**: It's fast, has a clear overview and supports all sorts of communication channels. We use it for both support and general inquiries.
> 
> **Cons**: There is nothing that I don't like.
> 
> I am very satisfied and also like the personal and proactive support of the team at Tactful. I like the AI powered chatwidget.

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### "Assertive Approach for Csutomer Help" — 5.0/5

> **Gestione** | *6 May 2024* | Maritime | Recommendation rating: 9.0/10
> 
> **Pros**: Tactful AI Helpdesk has incredible facilitation, where customer support is well included and immediate live bot developed.
> 
> **Cons**: Tactful AI Helpdesk has made everything operational, with no dislike.

## Links

- [View on Capterra](https://www.capterra.ie/software/1018604/tactful-ai-helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/236257/Tactful-AI-Helpdesk/> |
| en-AE | <https://www.capterra.ae/software/1018604/tactful-ai-helpdesk> |
| en-AU | <https://www.capterra.com.au/software/1018604/tactful-ai-helpdesk> |
| en-CA | <https://www.capterra.ca/software/1018604/tactful-ai-helpdesk> |
| en-GB | <https://www.capterra.co.uk/software/1018604/tactful-ai-helpdesk> |
| en-IE | <https://www.capterra.ie/software/1018604/tactful-ai-helpdesk> |
| en-IL | <https://www.capterra.co.il/software/1018604/tactful-ai-helpdesk> |
| en-IN | <https://www.capterra.in/software/1018604/tactful-ai-helpdesk> |
| en-NZ | <https://www.capterra.co.nz/software/1018604/tactful-ai-helpdesk> |
| en-SG | <https://www.capterra.com.sg/software/1018604/tactful-ai-helpdesk> |
| en-ZA | <https://www.capterra.co.za/software/1018604/tactful-ai-helpdesk> |

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