Salesflow

Happy with SalesFlow

Comments: Overall happy with SalesFlow and would continuously recommend it to anyone that may want to use LinkedIn for outreach.

Pros:

I've recommended SalesFlow to a lot of companies and have seen the success it can bring if used right. A huge pro about SalesFlow is how easy the UI/UX is and getting around to creating a campaign. It's very easy to use and you're in and out of SalesFlow within a few minutes especially if you know what you're doing.

Cons:

One aspect I didn't like was the import of 1st-degree contacts. As mentioned previously, I would enjoy the ability to import contacts but it's not a deal-breaker for me.

Great CRM product for marketing and sales!

Comments: SalesFlow is developing into exactly what a lot of CRM products should be now and days. Every time I check on what's new, it seems to be exactly what we need to help increase our teams efficiency. I see great things coming from SalesFlow in the future.

Pros:

This software allows our team to stay up to date and keep track of multiple leads for multiple clients all from within the software they provide.

Cons:

Sometimes there are errors within the system that creates delays in the process, which our clients notice and figure is a decline in our ability to provide our service.

Good for outbound marketing

Comments: Good

Pros:

Salesflow is a great tool to automate outbound e-mail marketing. We use it on a daily basis: its interface is user-friendly, importing and exporting contacts is easy, and keeping track of the current situation of sequences helps planning in advance for upcoming campaigns. In-app replies are helpful in terms of not having to switch between platforms to reply to a specific message.

Cons:

Some characters that are not on the ENG alphabet are not supported, so have to be manually fixed when they appear in contact names. Its predictions of positive and negative replies do not really reflect the true status when the reply is not in English. So there could be improvements in language functions.

Stay away from Salesflow

Pros:

We unfortunately have nothing positive to say about Salesflow. I wish we did, but even their head of customer success is a nightmare to deal with.

Cons:

The Salesflow dashboard is an operational nightmare. It’s filled with bugs, constantly stops working, and serves as a textbook example of dysfunctional software. Their so-called “white glove” service (“Done for You”) is supposed to be automated and hands off. Instead, it was simply another nightmare - their team continually made mistakes that prevented us from seeing any value or benefit from the service.Salesflow’s customer support was equally shocking. Their team is rude, unhelpful, and lacks the ability to communicate in a clear or helpful way. The rude and unhelpful attitude extends all the way up to the Head of Customer Success - an ironic title for this person, given their aggressive, hostile, and rude attitude.Our interactions with the Head of Customer Success were extremely unprofessional. Our attempt to address the continual errors made by their team was met with outright hostility and denial. The final call, before we decided to cancel entirely, quickly devolved into a petty exercise in defensiveness and blame-shifting on their part, leaving no room for constructive dialogue or problem-solving.Months of wasted effort were spent trying to establish a working relationship with Salesflow, only to be continually met with incompetent managers, reps, and team members. Their unwillingness to acknowledge errors, let alone make a genuine effort to fix them or find a mutually agreeable way forward is what ultimately caused us to cancel. I do not recommend Salesflow.

Sales Flow Review

Comments: My overall experience has been very good, I enjoy the software as well as the company.

Pros:

Your UI is great. Easy to use software that does not take a lot of time to set up. User friendly.

Cons:

Not being able to import 1st connections as well as being able to transfer contacts between campaigns is a big drawback.