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description: Learn more about Caplena price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
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title: Caplena Pricing, Cost & Reviews - Capterra Ireland 2026
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Breadcrumb: [Home](/) > [Text Mining Software](/directory/30933/text-mining/software) > [Caplena](/software/1013884/caplena)

# Caplena

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> Caplena is text analysis software that transforms unstructured customer and employee feedback into actionable insights for businesses.
> 
> Verdict: Rated **5.0/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Caplena?

Caplena is used by market research agencies, CX professionals, EX managers, insights teams, Fortune 500 companies, and multilingual organizations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 7 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Caplena

## Commercial Context

- **Pricing model**: Other
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Basque, Catalan, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hungarian, Icelandic, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Serbian, Slovak, Slovenian, Spanish, Swedish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Language Detection
- Sentiment Analysis
- Tagging

## Integrations (4 total)

- Google My Business Review Manager
- Qualtrics LTI
- Trustpilot
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Text Mining Software](https://www.capterra.ie/directory/30933/text-mining/software)

## Alternatives

1. [licili](https://www.capterra.ie/software/1023163/licili) — 4.8/5 (4 reviews)
2. [Clootrack](https://www.capterra.ie/software/1042420/clootrack) — 5.0/5 (16 reviews)
3. [VT Docs](https://www.capterra.ie/software/117155/visiblethread-docs) — 4.9/5 (51 reviews)
4. [ATLAS.ti](https://www.capterra.ie/software/171500/atlas-ti) — 4.7/5 (142 reviews)
5. [Chattermill](https://www.capterra.ie/software/153694/customer-experience-analytics-platform) — 4.5/5 (25 reviews)

## Reviews

### "High Quality" — 5.0/5

> **Laura** | *25 October 2021* | Market Research | Recommendation rating: 10.0/10
> 
> **Pros**: Very high Quality, easy to use, perfect text analyis in different language
> 
> **Cons**: I guess, right now is not possible to do a social listening on social media plattforms

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### "userfriendly AI SaaS tool to handle qualitative/open feedbacks" — 5.0/5

> **Maria** | *12 November 2021* | Consumer Electronics | Recommendation rating: 10.0/10
> 
> **Pros**: We have been using Caplena for 1.5 years and are very satisfied with it. Caplena helps us a lot in structuring our volumes of open comments, especially from customer surveys but also from Google or Amazon. 
The tool has a pretty cool UX/UI, is very clear and intuitive. Most users in our company really enjoy working with it. 
In addition to typical Excel uploads, new APIs to other sources are being added step by step, also with automatic translations. Besides the open comments themselves, further columns or data fields can be uploaded and used within the charts/dashboards to analyze or filter the coded comments more in detail. The dashboards really help to share the coded open comments with colleagues, so that they can interact with the data in their own way. 
Of course, you have to train the AI concerning your industry, products, type of questions and demand of coding. You can't expect to just upload your mentions and then everything is magically coded without any effort. But the more you train the AI, the better it will work with similar questions in the future. 
The Caplena team is very dedicated and open to solve individual requests. They also look into these specific requirements and use cases and check whether these are relevant for more customers in order to improve the tool.
> 
> **Cons**: Smaller aspects, which are partly already in the pipeline, such as certain graphic types or showing the overall base per chart.

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### "Great for repetitive Coding" — 5.0/5

> **Raphael** | *21 October 2021* | Market Research | Recommendation rating: 9.0/10
> 
> **Pros**: It is a very user-friendly Software. The Software can be easy integrated in the market research production flow. Despite it is a NLP-Software, is offers a lot of human interaction with the data and the process of analysis.
> 
> **Cons**: Categories (Code-Families) do not have a numerical output, but that is a minor misfunction.
> 
> It is a superb software for coding big data of easy to code text. It has Limits when it comes to more complex text analysis or you have to simply put some more work into.

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### "User friendly, fast self-serve platform" — 5.0/5

> **Alex** | *18 October 2021* | Market Research | Recommendation rating: 10.0/10
> 
> **Pros**: Caplena has a clever, intuitive interface that has drastically sped up our project coding time without being overwhelming and still allowing for flexible project configuration. 
The online platform is very fast and automates much of the coding process without losing the benefits of  a hands on process. The developers have repeatedly gone above \& beyond to further facilitate projects and features as needed\!
> 
> **Cons**: Initial adoption required a little alteration to internal processes, but has remained very consistent since.
> 
> Coding open-ended qualitative market research data with fast turnarounds.

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### "Caplena - best Coding software I have used" — 5.0/5

> **Anna** | *10 November 2021* | Oil & Energy | Recommendation rating: 10.0/10
> 
> **Pros**: The software is very easy to use. It takes you step by step through how to import data, how to set up a codebook or let the software code for you. They also have very good overview dashboards, so that you can see how the codes are filling up. The AI is also the best I have tested so far.
> 
> **Cons**: It could be useful to be able to see more answers at once on one page. Especially when you want to check at the end of coding, if the codes fit and you just want to skim through the answers very quickly.
> 
> They are very quick in answering, if you have a question. The software is also constantly optimized and updated with new features. Caplena is very innovativ.
Overall they are just a great company.

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## Links

- [View on Capterra](https://www.capterra.ie/software/1013884/caplena)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/231130/Caplena/> |
| en-AE | <https://www.capterra.ae/software/1013884/caplena> |
| en-AU | <https://www.capterra.com.au/software/1013884/caplena> |
| en-CA | <https://www.capterra.ca/software/1013884/caplena> |
| en-GB | <https://www.capterra.co.uk/software/1013884/caplena> |
| en-IE | <https://www.capterra.ie/software/1013884/caplena> |
| en-IL | <https://www.capterra.co.il/software/1013884/caplena> |
| en-IN | <https://www.capterra.in/software/1013884/caplena> |
| en-NZ | <https://www.capterra.co.nz/software/1013884/caplena> |
| en-SG | <https://www.capterra.com.sg/software/1013884/caplena> |
| en-ZA | <https://www.capterra.co.za/software/1013884/caplena> |

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