What Is UniFocus?

UniFocus is a leader in workforce optimization, combining labor-management solutions and time and attendance systems with customer and employee engagement insights. UniFocus's tools leverage a deep well of industry expertise to make labor forecasting, budgeting, scheduling, and compliance a breeze. Our cloud-based tools allow our software to integrate with your existing systems and provide powerful business insights from any device at any time.

Who Uses UniFocus?

Hospitality, restaurant, retail, healthcare and any market managing dynamic or complex workforces.

Where can UniFocus be deployed?

Cloud-based
On-premise

About the vendor

  • UniFocus

UniFocus support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, China, France and 18 others

Languages

English

UniFocus pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

UniFocus does not have a free version and does not offer a free trial.

About the vendor

  • UniFocus

UniFocus support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, China, France and 18 others

Languages

English

UniFocus videos and images

UniFocus Software - UniFocs tools let you work from any device so you can take your work mobile and make real-time decisions anywhere.
UniFocus Software - Odin is the UniFocus digital assistant, supporting managers with key business insights.
UniFocus Software - UniFocus dashboard lets you view daily schedules at a glance
UniFocus Software - UniFocus mobile app allows you to easily reassign shifts and receive time off requests and tardy/call-in notifications
UniFocus Software - UniFocus time and attendance dashboard gives you real-time business insights to make smarter, better decisions.
View 6 more
UniFocus video
UniFocus Software - UniFocs tools let you work from any device so you can take your work mobile and make real-time decisions anywhere.
UniFocus Software - Odin is the UniFocus digital assistant, supporting managers with key business insights.
UniFocus Software - UniFocus dashboard lets you view daily schedules at a glance
UniFocus Software - UniFocus mobile app allows you to easily reassign shifts and receive time off requests and tardy/call-in notifications
UniFocus Software - UniFocus time and attendance dashboard gives you real-time business insights to make smarter, better decisions.

Features of UniFocus

  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Automated Scheduling
  • Availability Management
  • Benchmarking
  • Budgeting/Forecasting
  • Calendar Management
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Tracking
  • Contractor Management
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Email Management
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Onboarding
  • Employee Profiles
  • Employee Scheduling
  • Engagement Tracking
  • Feedback Management
  • Labor Forecasting
  • Leave Tracking
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Online Punch Card
  • Online Time Clock
  • Overtime Calculation
  • Payroll Management
  • Performance Metrics
  • Pulse Surveys
  • Punch card
  • Question Library
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Skip Logic
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Scheduling
  • Text Analysis
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • Trend Analysis
  • Vacation/Leave Tracking
  • Visual Analytics
  • Workflow Management

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Reviews of UniFocus

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.1
Features
4.1
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
61%
4
25%
3
9%
2
5%
Nikki
Assistant General Manager in US
Hospitality, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Meets all of our needs

5.0 last year

Comments: The system is much easier to use than our previous system. It has better reporting, and easier for employees to understand their time, and see their shifts, corrections, etc.

Pros:

Ease of manager's entering schedules, correcting any employee clock in errors and reporting. The reporting and forecasting tools are an important part of our day to day operations, and allows our managers to easily schedule according to anticipated business levels.

Cons:

Maybe I'm doing something wrong, but I wish I didn't have to go in and out of the tabs/screens so often. I wish they would retain all functionality (keep the gear on the screen) so once you correct something, you don't have to go completely out of the tab, and then reopen it in order to export time.

Linda
HR Manager in US
Hospitality, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Overall, a good product

4.0 last year

Comments: Support helps on day to day issues, but not as great on the bigger issues. I'm just a local user and the admin for my property - our Corporate office deals with the issues. Many things to like about Unifocus but not being able to get rid of old employees is an ongoing annoyance. We've given up on trying to fix it.

Pros:

I like the fact that this software can ensure we never pay less than minimum wage for a tipped employee. I like the fact that we set a rule for holiday pay and the software is able to execute that properly. I like the AUDIT tab so we can see who is touching the timecard and the Job Summary tab

Cons:

The reporting feature is less than ideal because the system can't deal with employees having multiple jobs in multiple companies. When we terminate people from the system, mysteriously, they pop back up onto the system. This is the worst problem with Unifocus.

UniFocus Response

last year

Thank you Linda for your response. We would definitely like the opportunity to discuss your comment regarding employees with multiple jobs. This may be easily remedied. Employees should be deactivated through your interface. Again, please contact us at [email protected] as we can get this issue corrected.

Anissia
HR Manager in US
Hospitality, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Needs improvement

2.0 last year

Pros:

Not a fan of the software. The software is not the most intuitive.

Cons:

Not a fan of the software. It is not sync with ADP. The benefit calculations for PTO aren't available. Specialized reports are not easily avail.

Alternatives Considered: ADP Workforce Now

Reasons for Switching to UniFocus: Was not my choice to go with Unifocus.

UniFocus Response

last year

Anissia, thank you for taking the time to respond. We strive to provide the best solutions for our partners. We interface well with other systems and would like to discuss your benefits issue and specialized reports. We have a large library of reports that may accommodate. Please reach out to us at [email protected] and we will be happy to help find a solution for you promptly.

RodNey
Assistant General Manager in US
Hospitality, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Solid platform for time management

4.0 last year

Pros:

Time clocks and labor management synergy

Cons:

Many of the reports are very difficult to use for the purpose we need them to be used for.

UniFocus Response

last year

RodNey, thank you for your review. We would like to review the reports with you. Also, the Labor Dashboard is dynamic and may suit your needs as well. Please contact us at [email protected] and we will review our reporting options with you.

Elizabeth
Director of Security in US
Hospitality, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Easy breezy

5.0 last year

Pros:

I have been doing payroll for a team of 20+ for just about 5 years. The UniFocus program is very easy to use. I use it daily and have never come across any major issues. If I am on the go and quickly need to view something, I use the UniFocus app, which is convenient. It tells me who is on shift and allows to me approve requests for time off.

Cons:

The one thing I don’t like about the UniFocus app is the inability to change the type of time off my employee wants to use. For example, I had an associate input a time off request for 8 hours of personal time, however, they had 0 hours left. On a computer it is easy to swap that to a vacation day or floating holiday, but I cannot complete this function on the app.