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What Is Office Chat?

Office Chat is a desktop & mobile HIPAA-compliant messaging solution for small & medium businesses. It comes with features like delivery confirmation, priority messaging, group messaging, 1-to-1 messaging, broadcast messaging, secure attachments, built-in integrations and full administrative control for a broad range of industries from medical services, insurance, real estate, repair services, cleaning services, travel, legal, automotive, manufacturing, educational institutes & not-for-profit.

Who Uses Office Chat?

Internal Communications messaging application software for small and medium sized businesses

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Office Chat

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Reviews of Office Chat

Average score

Overall
4.5
Ease of Use
4.7
Customer Service
4.6
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
60%
4
32%
3
7%
2
0%
Annette
Annette
Escrow Accounting Assistant in US
Verified LinkedIn User
Real Estate, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Very easy and convenient to use. I use it 90% of the time

5.0 6 years ago

Pros:

I work in Escrow and a lot of my co-workers are in another location and its easier to ask a quick question without having to send an email only to have it get lost in the sea of the other emails that we receive on an hourly basis. Using this sends a ping right away to the recipient and allow for my questions to get answer much quicker than sending an email

Cons:

The only thing I don't like about it that the chat screen still shows old chats from employees who do not work at the company any longer and for some reason I can not find a way to remove them. All of our old chats are on my dashboard and I would like to remove them. If there is a way to remove them, I have not found it yet.

MangoApps Response

5 years ago

Annette, thank you for your review! We appreciate having your business. I will be sure to pass along your feedback!

Kaitlyn
Partner and sales associate in US
Apparel & Fashion, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Simple chat software

4.0 2 years ago

Comments: Overall it's a simple chat software that is affordable and reliable for messaging & chatting. There are a lot of awesome things about it and a lot of not so good things about it. I recommend going over what you'll need and comparing it to the feature list. If office chat checks all of the boxes for you then you should check it out!
We just had to explore alternatives and upgrade because of the lacking features that were crucial for us and we couldn't go without.

Pros:

Live chat, real time notifications and alerts, mobile alerts and mobile version, access & control permissions (role based too), file sharing. It's convenient that I can mute conversations that aren't as important or urgent. Quick reply is awesome to have. I like that it includes GIFs and emoticons, some office oriented chat software does not. Price is affordable and consistent. Simple to use and reliable as far as messages getting through. The read receipts are nice when I need to check team accountability!

Cons:

Sadly there are several important things we need that aren't in the software, like mentions or tagging with the @ symbol, commenting, event calender or schedule, task lists. It really stinks that there isn't an employee and contact database too. We also really needed a good video conferencing and screen sharing feature. There are some things that are frustrating, for example when I'm catching up on a conversation and someone sends a new message, it sends me back to the bottom of the thread. Also when I'm using another app and a notification pops up for office chat, for some reason it automatically starts typing in the quick reply box instead of what I was doing originally.

Glenn
IT Manager in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Decent product unless you use Microsoft Remote Desktop Services

3.0 5 years ago

Comments: I would strongly recommend this product for situations where users are on separate machines using the actual application. It does have many good features and the performance is acceptable. However, this is not currently a good solution if your users must access the application from a Remote Desktop Services environment. It *might* perform better in a different multi-user-single-server environment. In fact, we got the strong impression that they had not dealt with a client even our size before, definitely not on an RDS environment, and they were scrambling to catch up. The we-based option was very unreliable, often failing to reflect current messages and not alerting users to new messages.

Pros:

Ease of setting up users and creating groups; availability of web-based version; option to have server hosted in the cloud; administrative ability to review message activity.

Cons:

Very CPU-heavy, often averaging 15% of the CPU depending on each user's activity (not good with multiple users on an RDS server); web-based version very unreliable even with an unclogged 100Mbps Internet feed; was not designed for Microsoft RDS (to be fair they came out with an RDS-friendly installation about a month after we purchased it); product probably sold from somewhere in Asia (not a problem in itself except for adding an extra day to advanced tech support queries).

MangoApps Response

5 years ago

Glenn, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will be sure to pass along your feedback regarding CPU usage and web version stability. Thank you again!

Siti Saleha
Siti Saleha
Sales And Marketing Specialist in Malaysia
Verified LinkedIn User
Telecommunications, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Internal communication platform

4.0 2 years ago

Pros:

OfficeChat is easy to use because it uses the same corporate email address to log in. You may see a list of your most recent or regularly contacted coworkers and a list of all offline coworkers that are on your contact list. You may also check their status for seeing when they're at their computers or absent from their workstations. You may also use your chat window to transmit pictures, gifs, and other documents.

Cons:

When you start a chat thread, the screen skips to the last post rather than continuing where you left off. It's inconvenient to keep scrolling up, attempting to recall and estimate which message the user read last. It would be preferable if the screen/chat queue would open and display the user's most recent news and maybe indicate or identify between reading and unopened messages.

Kira
Foster Marketing Agent in US
Marketing & Advertising, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Easy and effective but has some issues!

4.0 2 years ago

Comments: Overall I enjoy using the product and benefitted from it. We were able to work together regardless of our location and it was easy to share files. This product can compete well with others of this type.

Pros:

I love the setup which is similar to text messaging vs other chat formats. Its easy to share an array of files in the chat and you can chat with everyone or one on one. If you need it the delivery confirmation is great and very convenient. Overall it's an easy to use product with great features.

Cons:

Unfortunately this product has a few issues that are rather frustrating. There is no option to delete old messages, you can only leave the entire chat and start a new one which requires all other team members to do so as well. It doesn't offer the option to bookmark your place in reading conversations and everything a new message is sent you have to scroll back up. This becomes very time consuming and annoying.