APS Payroll Reviews

APS meets all of our payroll needs. Great customer service and support.

Pros:

I've been working with APS for almost two years and being my very first experience with a payroll software I found it very easy to learn. The way this software is built and organized makes it very easy to use it. This is particularly true when you are in need to create a report. In this case you can choose one of the several ready-to-use reports from the "Report Manager" option, or you can build your own customized report that best meets your needs. Additionally, to save time and efforts the report you created can be shared among several users in different departments. Another thing I liked about APS is the excellent customer service I received in all of the inquires and issues I encountered during my job.

Cons:

What I liked least about this software is the fact that when you enter or modify any type of information there is no "safety net", meaning the system does not ask you to confirm your changes before leaving the tab you are in. By adding this extra step you will be "forced" to double check your entries and this can be very helpful in avoiding mistakes especially on sensitive information like bank account numbers, pay rates, or addresses. Another feature that could be implemented is to allow users to download raw data or .csv file directly from the "Analytics" tiles. Right now you can only display, look, and print the information but you cannot download the data in on Excel format. From an Human Resources standpoint it would very helpful to be able to download data such as Employee Turnover, New Hires by department, and Employee Count by month.

So pleased to have found an affordable product that is robust and works as anticipated!

Comments: As having transitioned to APS at the beginning of this year, we are still rolling out new functions within the APS product, but have had an AMAZING group of assigned (dedicated) representatives from the Project Manager and Sales Account Representative to our Help Desk team and the Benefits, HR, and APS Hire experts to help us through the transition, implementation, and 'de-bugging' journey!

Pros:

Cost savings as compared to Kronos/Ultimate Software, ability to set up multiple EINs in payroll, and the development of the software from one inclusive database.

Cons:

I would love to see that some of the reporting could be customized more easily to include all individual EINs/payrolls in a single report and would also like the benefits and PTO plans to be transferrable between locations when employees move and the record requires transferring.

APS

Comments: I love the customer service. They are extremely knowledgeable, friendly, quick to respond, and always trying to make the experience easier for you. Sometimes I think their hands are tied though.

Pros:

I am able to run payroll faster. Love APS Hire and the onboarding of new employees.

Cons:

I find that it is behind the norm for this type of service. Help center needs revamped for looking up (not the employees), and need to allow video uploads for new hires. Think outside the box on processing payroll, not everyone does it the same.

Love it so far

Comments: Being able to combine payroll AND HR online is amazing. I love the reporting options I have and that I can still run payroll in house but have APS handle the taxes so they are done correctly.

Pros:

I love the reporting options! There are so many great reporting options as well as the option to put together your own! I also like that you don't have to sign up for each module if you don't need it. If you are using the payroll module but don't want/need the HR or attendance module than you don't have to sign up for those. I also like that you have your own (small) dedicated support team instead of just calling in or doing an online chat with a random person. We have only been using APS for a short time but so far I love it much more than our previous providers which included Quickbooks and Sage.

Cons:

You do several training calls and those can be a bit hard to schedule depending on scheduling conflicts on both sides but that would be expected anywhere..... There really isn't anything I can say I don't really like so far? Maybe the price? It is a tiny bit pricey... Especially for smaller companies.... The only other thing I would like to see would be a quicker processing time for direct deposit. Our previous payroll company was able to process same day which comes in very handy for us (especially during holidays) since we run payroll the following day after the end of our pay period.

Great but needs some updating

Comments: We are generally impressed but it's seems like a newer software that needs to do some updating and more frequent updating at that.

Pros:

Benefit management and carrier connection. Ease of use for employees and administrators. Accuracy of timekeeping and payroll. Leave of Absence event tracking.

Cons:

Performance Reviews. The templates are just too difficult to load as we use forms specific to each position. Editing of individual questions is not possible so we are not using this feature. Customization is lacking in benefit set-up. We are not able to create custom messages during open enrollment, add specific attachments, or select PCP for our HMO plans which is pretty standard. Notifications for Non-Banking Days. They pop up every time you go back to the dashboard. There should be a button to click I don't want to see this message anymore. Customer Service is great and responsive but sometimes you get different answers from different reps.

Excellent Product for our Small Business without a Huge Investment

Comments: Before APS our payroll process was a multiple day process. It was a compilation of paper a third party time clock system that was very limited and our vacation policy was maintained by a spreadsheet and emails.

Pros:

This software completely transformed our Payroll and HR processes. Completely integrated all aspects together into one place.

Cons:

Have not really had any cons with the software if we run into something that we need it is either available or the customer support will give us ideas for a work around if not currently available.

Nice to have all of my data in one place.

Comments: I really enjoy having one program that does almost everything I need. Being a department of one for 3 small companies with about 120 total employees, I need something that helps to keep my organized and on task. APS helps me do that.

Pros:

I liked that I had Payroll, benefits, reviews etc. all in one place and accessible to multiple people for ease of completion and reduced time and paperwork.

Cons:

I am in the state of WA and there are somethings that are fairly new that We are having to have work arounds because APS does not provide that service as of yet. Also the set up and style of performance management tools are a bit outdated. we have made a work around for that as well.

Made the switch from Intuit

Comments: Onboarding, when we went remote during the pandemic we desperately needed to onboard remotely and this was the perfect solution.

Pros:

This is a total HRIS solution that is inexpensive and easy to use. You can choose what services to add and use and they all work together.

Cons:

There are 3 different websites for different tasks, one for payroll, benefits, etc., another for recruiting and onboarding which imports into the payroll website, and a third for management and employee info. Wish it was all on one site and a separate website for employees, otherwise, no complaints.

APS review

Comments: Perfect

Pros:

It is good when paying online and a perfect tool in assisting with HR payment services

Cons:

It doesn't have a proper helping assistance menu for first timers

Payroll Tracker

Comments: Overall I had a good experience but sometimes I stumble on how to use the app so I have to google it or youtube it.

Pros:

When I work I use this app to add every time I work. This makes it easy for the owner to see how often I work every week. Once the month is over the amount of hours I work gets add up and then I check gets send to me. I like using it.

Cons:

I feel like it is a bit hard to navigate. I wish it was a bit more simpler.

APS Review

Pros:

Seamlessly downloads hours into the Batch & interfaces with our in-house GL System and 401K Recordkeeper.

Cons:

Some of the listed Reports in the System could use larger font and more consistent page breaking.

Truly Amazing Payroll & HR Software Partner

Comments: I started up a PEO/ASO/HRO company in Hawaii in 2009 and grew it to the 2nd largest in the HR/Payroll firm in the state. I sold this company to the largest competitor in 2016 when we were running $200 million of payroll and managed over 10,000 employees in multiple states. I can honestly say that I wish I discovered APS Payroll Software when I started my HR company, as this software truly blows away our PEO/HR/Payroll system we used. When I sold my HR/Payroll company, I was looking at finding a new payroll software that could also handle all of our HR administration. I attended a Sage Intacct (accounting software) conference and met APS in the Exhibit Hall with numerous vendors. The final selling point is APS directly integrates into Sage Intacct. Finally, we have one login in which we can access all of our internal companies and external clients we process payroll for. There are so many bell and whistles available and it is very easy to learn and use. I highly recommend APS to everyone looking for an affordable payroll software, with an even more impressive and responsive team.

Pros:

APS is very thorough with all of its various solutions: payroll, human resources, benefits administration, document storage, Time & Attendance, PTO, APS Hire (recruiting/job boards), Applicant Tracking, Online On-Boarding, Asset Management, etc, etc.

Cons:

I cannot think of anything that I do not like about APS. Their technical team is very flexible with custom solutions, APS Customer Service team is responsive (even with our 5-6 hour time difference between Louisiana and Hawaii). We have a dedicated "Partner Support" team member over at APS, as well as a "Training Support Partner".

APS saved me lots of time.

Comments: It has bee great compared to our old platform Paylocity

Pros:

Being a one person HR department, APS makes everything I need accessible. It is simple, intuitive, and easy to use. I particularly like the applicant tracking system, which also automates the onboarding process. APS Hire

Cons:

Sometimes the custom reporting has some glitches, but our dedicated client service team rectifies the issue pretty fast.

APS more than a payroll solution.

Comments: I have worked with APS for almost 10 years. Their level of customer service and willingness to listen and find solutions to unique opportunities puts them above their competitors.

Pros:

The addition of APSHire has made recruiting and onboarding more efficient and easier for applicants. Having the ability to allow them to complete paperwork from any computer has reduced the days to hire.

Cons:

My only comment might be with more robust reporting options.

Great HR/Payroll Solution

Comments: APS has helped with streamlining the hiring process, while at the same time creating a cloud based HR solution for our company. It allows our small company to operate and function like a larger agency. In addition, if there is ever a problem, accessing someone to help is never an issue.

Pros:

I love the ease by which it has centralized our HR structure. We are a virtual company, and having a solution that unites a multi-state company is important. APS does just that. In addition, the visibility of our job posting has increased dramatically. Before APS we were spending thousands in advertising. By using this solution, we have not only streamlined hiring, but decreased our job marketing budget. Thank you APS!

Cons:

This is actually a very easy company to work with, and they are consistently looking for ways to improve. The only issue we have run into is the security level mid-managers must be given to access certain features of the software. We have worked around this, however.

APS is worthwhile

Comments: Its been a great experience from the start. i never had any major issues with them. THey resolve any issue relatively quickly. Price is decent as well

Pros:

The software is easy to use and implement. it solves all of our HR needs and the support is us based located in Shreveport, LA. That american based support makes a huge different during implementation and whenever you run in to problems/issues. Its intuitive and not overly complex like some other systems.(ADP)

Cons:

The one thing they need to work on is the mobile app. that is very lacking compared to their competitors. They are working to improve it and add functionality so i know its just a matter of time for that app to catch up to the competitors more robust ones.

A graty payroll, timekeeping and HR solution.

Comments: The customer service has been stellar. I have never waited a full 24 hours for a response, and I've always been very satisfied with the resolution of any request.

Pros:

Everything is cloud based. We have 16 location and nearly 90 employees. We need real time reports and updates. My administration works in different offices, and now we easily have access to the same content. This is easy to use for staff and managers. When we run payroll, it takes less than 10 minutes.

Cons:

We would like more standard reports. The QuickBooks export is very basic, and their customer support was not knowledgeable enough to help us with many classifications we have, so our CPA had to do extra work to set that up. Once it was done, we've had no problems.

User-Friendly with Great Customer Service

Pros:

The system is really easy to use, and the training process allows multiple employees to train at one time. The customer service is great. I have spoken with several team members on many different occasions and every team member is eager to help and provide great responses. Whenever I have an issue (which is not often), my questions are answered promptly with resolution. I also like the quarterly updates. The quarterly updates are live webinars that are also recorded for later review. The quarterly updates keep the users informed of upcoming changes and system enhancement.

Cons:

I have encountered some issues with salary setup. There are a few preferences that I am not able to receive at the moment. However, I have had APS team members reach out to myself and colleagues in regards to changes

Excellent Customer Support

Pros:

I think their customer service is top notch. I love the fact that I can always pick up the phone and get someone immediately or send an email with a request and get a response back within one business day. This kind of service is rare these days. I really like that applicants automatically move from APS Recruiting to APS Onboarding and then to Employee payroll account. I am very glad that we streamlined this process with APS.

Cons:

I wish we could view multiple screens at the same time. Currently, if I want to view multiple reports at the same time, I have to back out and re-enter the info again. This part is not very user friendly. It requires too much going back and forth from one report to another. Another thing that I do not like is that the system logs you out if there is no activity for so many minutes. I wish the user can set the time when this should happen. I feel like I am constantly getting logged out and have to log back in.

Exceeds Expectations

Comments: Working with APS is easy compared to other companies. It is easy to reach your account representatives when you need them, which is not always the case with some companies. Throughout the sales process, implementation, and now the daily grind of bi-weekly payroll, APS has felt more like a colleague rather than an outside company.

Pros:

The reporting feature is by far the best feature for our office. We have several people that are part of the payroll process and each of us has our own reporting needs. The ability to build custom reports for our specific needs has been a major shift from our previous provider.

Cons:

I have used this software for multiple years and I have no complaints. Every issue that I have encountered has been addressed, either specifically for our account, or as an overall update to the system.

Great customer support for our growing company

Comments: We are happy with the services and support we get from APS.

Pros:

We love the personalized customer support team. They have been with us ever since implementation and are always available to answer questions, provide troubleshooting help, or with site assistance. The site is pretty user friendly within each company and the payroll processing portion is so simple compared to some other "bigger name" providers. Its nice having the HR functions (such as an ATS and On-Boarding system) all in the same place as our payroll. Its a good system for a reasonable price.

Cons:

It seems like the APS Dev team is still working on improving glitches and the entire system's functionality. They are usually able to help us accommodate needs for our company, but some things to improve ease of access/functionality haven't been developed yet. The system seems to work better on certain browsers (such as Google Chrome vs Safari). Also, they are working on improving site speed and accessibility from handheld devices such as tablets. The payroll site is almost unusable from smart phones, so if you need to access information while on the road, you have to wait until you are back at a computer. Tablets also seem to have trouble within certain areas like APS Hire.

Great Product and Awesome support

Comments: We have had a great experiance with APS. Their support and immediate follow up has been excellent.

Pros:

The ability to have all of our Payroll and HR needs under one roof has made our organizations' ability to supply a better HR product to our employees so much easier. The customer service support we received upon set up (and even now) has made up very happy that we chose APS.

Cons:

There are no real CONS per-sea. There are so many features that it does get a little cumbersome on where to find certain items from time to time.

Simple but very effective

Comments: It allows us to use the funds saved to employ in a much needed area.

Pros:

The overall simplicity of it and the ease of it.

Cons:

After 2 years, I have not found anything to dislike about it.

It has been a great relief to not have to worry about filing the taxes.

Comments: The software has been great capturing the time of most of our employees without myself having to manually input. The ability to customize our vacation and PTO benefits for our employees. Once the payroll has been processed, APS takes care of direct deposits, filing taxes, creating checks to be printed for live checks and deductions. Employees being able to access their information online without having to request myself to make the updates. Having mobile clock in and outs.

Pros:

Office employees are able to clock in and out, request time off electronically and receive approval electronically.

Cons:

For this software to allow the field employees to clock in using a job name. We are a subcontractor organization and our field employees clock into the jobs they are working on. Also, it would be beneficial if once the time is captured in APS that the hours could be uploading in Workflow Max the hours worked on each job.

APS review 2018

Comments: The compatibility with our clock in software is great!
The customer service is excellent! I have dealt with several reps and they are all well trained and knowledgeable about the product!

Pros:

I do like the ease at which we can set up employees for direct deposit, it's a time saver! Even changes in direct deposit are easy to deal with.

Cons:

I find some challenges in locating the specific reports I need. But, that just might be me! I also miss a function that we had with another software which calculates a payroll check based on the net amount you enter into the calculator. Miss that a lot!