About Paylocity
Paylocity's comprehensive product suite delivers a unified platform for professionals to make strategic HR and payroll decisions!
I liked the integration with my tax software. I only exported my payroll information, reviewed it, and that's it.
The dashboard is TOO confusing for some people-this is NOT technologically inept friendly at all.
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Filter reviews (740)
Sarah
Slow but thorough
Comments: Personablity and productivity were high on their good side and the overall flow and application of the app or desktop site were both high positives, and even though you had to wait 48 hours usually for a response, when you needed help you at least know they're reliable and responsible...even if they're not hasty.
Pros:
This company had excellent rollout of the product into the work environment with the most amazing customer support I've ever received. Training and utilization were easy to understand and execute, with very little hiccups at all. Their app is colorful and keeps you very updated on your progress and profile management issues!
Cons:
There wasn't an easy way to find answers to questions "fast", you would always get a personable and functional response to your questions from a real human who knew your name, but sometimes an immediate assist is more important than an overly communicative/thorough one.
Jarmo
My comprehensive Paylocity review base on my experience
Comments: All in all, I have had a great experience with Paylocity. The platform is reliable, the customer service is excellent, and the features are comprehensive. I would definitely recommend this payroll and HR software to any business looking for a great solution.
Pros:
Paylocity offers an excellent payroll and HR software solution with a great user interface and a wide range of features. The platform is intuitive and easy to use, and the customer service is top-notch.
Cons:
The only downside to Paylocity is that it can be a bit expensive for some businesses. In addition, the payroll setup process can be a bit complex and time-consuming.
Chelsea
Hard to use
Comments: It took time to get used to, but once you’re used to all the weird quirks, it’s not too bad.
Pros:
Viewing billing is easy. One time I got a zero check and it was easy to find the problem. The company quickly fixed it.
Cons:
Time tracking. There are a lot of codes and you have to match them a certain way or your time was invalid. You also have to remember to click the tiny save button after entering time, or it’ll delete everything you did.
Mitch
Alternatives Considered:
Paylocity has been a great tool for our company!
Comments: Our overall experience has been very positive. The implementation process went smoothly and felt like we had a good team at Paylocity helping us get started with the product. The system was able to meet our pretty sophisticated needs and has been a very good investment if you are looking to move into a more user-friendly product.
Pros:
Some of the best parts of this product is how everything is connected and works well together. There is no disjointed feeling as you move from one part of the software to the next. This makes life as an HR professional, payroll preparer, or general accountant a lot easier. We appreciate being able to place all of our HR processes and especially onboarding into Paylocity and eliminate a lot of busy work behind the scenes.
Cons:
We wish the workflow software was a little bit further along but we have been told it is a priority in development right now so that is good to hear.
Verified Reviewer
Very good for HR management
Comments: In general, it is a good program for managing human resource operations, providing training at the beginning of operation, and giving ease of work.
Pros:
An excellent platform for managing human resources in companies, the vacation management application is wonderful, many improvements have been made to it, any employee can be added to this program easily, it helps a lot in issuing and tracking data easily.
Cons:
The customer support team should respond more quickly to customer requests, the payroll application should be improved.
Reema
A decent punch in/out application.
Comments: Payroll and viewing payroll documents have been made simpler through Paylocity.
Pros:
The punch in and out system is awesome. You can clock in from anywhere. As an employee that works from home half of the week, this is a huge boon for me. It is also easy to view and retrieve documents, like tax information at the end of the year, and paystubs are easy to find and accessible.
Cons:
As a smaller company, the hike in price to run payroll was a big con. They doubled their cost per payroll, and when we only have 5 to 7 staff that need paid per pay period for 10 months out of the year, this was a big issue for us. It is also very very difficult to recover passwords, both as the employee and the employer. Employees have no way of contacting customer service or doing a password recovery on their end, and from what I have gathered from my boss who complains about the system constantly, if an employee doesn't login within a certain timeframe from their last paycheck, it basically puts a hold on their account so they can't login when tax season rolls around unless they bring it to us, then we have to go through a whole song and dance to fix it for them. This is a pretty annoying hassle every year. But otherwise, the system has a user friendly interface and is very helpful for running payroll.
Collin
Solid Payroll Platform for Small to Medium Size Businesses
Comments: If you are a small to medium size business, this could be a great vendor for you. However, if you predict growing to a large enterprise level company down the road, it may be best to consider other vendors who can scale with you. In our experience, we outgrew Paylocity's functionality, and its system limitations caused us to move to another vendor. That is not to the fault of Paylocity however; I'm sure Facebook doesn't use Quickbooks!
Pros:
Payroll platform is fairly robust compared to other systems targeting the small/medium size business demographic. Customer support and Reporting Suite is above average. I never had any problems with working with them at a company with around 150 employees. Cloud-based system is fast and nimble. Year end process was fairly painless. Can handle high-frequency payroll (we process weekly). Low processing time from pay period end to payday (Next day). Pricing is competitive!
Cons:
The software is comprised as modules. Not an all in one solution out of the box. We utilized the HRIS and Payroll modules of Paylocity. I prefered the Payroll system over the HRIS, which seemed to be more of an afterthought. Implementation and support quality is not the best I've seen compared to other vendors. We ultimately transitioned to a larger payroll vendor with more robust functionality once our company grew to about 250 employees and do not regret it.
Emily
The Future of HR
Comments: Overall, Paylocity is a robust piece of software that comes with a great mobile app!
Pros:
I loved the mobile app and the ability to easily view my paystub whenever I needed. Their paystub feature provides a helpful breakdown of all the categories of deductions, taxes, 401k, gross pay, net takehome, etc. The ability to request time off and get PTO approval from my manager was also very helpful. It was great being able to see my remaining balance. At my previous job, I had to keep track of all my PTO on paper, so Paylocity made this a breath of fresh air! We also used the goal setting feature to write out my goals for the year and track my progress.
Cons:
This software is so robust that sometimes it is easy to get lost in navigation. I had a really hard time locating the Goals feature, so that portion wasn't the most user friendly. Our HR team also says that the software is pretty locked in as far as what it can do, so if there is a more custom feature you want to put together, you probably won't be able to do that.
Jared
Decent System, Making Progress but non user friendly
Comments: Its been great for the most part, the customer service team is great, and the system if you know how to use it is great to use.
Pros:
The ystem has a lot of great options and provides everything you need.
Cons:
The system is aging and they are slowly making efforts to improve it. Its clunky and not as user friendly as other systems that are out there.
Annie
Paylocity Payroll
Comments: Ultimately it’s the ease of the app that sells this program for me. There are even more features to access in computer mode, but the app has enough daily features for frequent daily use.
Pros:
I love the ease of tracking my time sheets both online & on the app. I can also easily check on my accrued time off and make requests. I also enjoy the community aspect
Cons:
Acquiring my W-2 took a few more steps than I really appreciated
Jen
Happy Customer
Comments: No system is perfect, but we are overall happy with Paylocity. They have multiple modules that we just keep adding on that make connecting with employees and having one system for multiple aspects of the business very easy.
Pros:
Paylocity is easy to use for users. I love that the company is always improving the software and values feedback. Our account manager is always helpful. I manage payroll and Paylocity makes it very easy to complete and I love how there are so many things that integrate with the system. For instance, our 401(k) provider connects, as well as the benefits module.
Cons:
The reporting is not very user-friendly for what we use it for, especially expense reports. But overall they are always making improvements and asking for feedback, which makes me hopeful that the reports will improve more.
Angela
Alternatives Considered:
Very Intuitive and User Frendly System
Comments: I have worked in many systems and Paylocity is by far my preference. Their implementations are smooth and their product is exactly what they promote it to be. Their robust reporting features have allowed us to better support our finance team in creating more accurate financial backup. The ease of use for our users has created more accurate timekeeping and labor cost allocations.
Pros:
Paylocity is very a very intuitive system. All of our team members, from the more computer savvy to the infrequent computer users liked the ease of use of Paylocity.
Cons:
I really don't have any negative feedback. Paylocity is very good about collecting feedback from customers and working to implement changes in the software to meet their clients needs. Many companies say that, but I have witnessed in many instances that Paylocity has DONE it.
Stefan
Alternatives Considered:
HR Manager's Best Friend
Comments: I like Paylocity a lot and as a company we are very satisfied with the software and currently wouldn't look to change HR & Payroll systems unless something significantly better or more cost effective came along. As long as Paylocity keep moving forward and making the userability experience their focus we will remain a customer.
Pros:
I use Paylocity everyday and find the software very user friendly. For our business size it is very cost effective for what you get.
Cons:
There are some minor features that have bugs that I have bought up over a year ago that have yet to be fixed. The PTO tracking feature is not very user friendly and causes a lot of confusion amongst employees and admins alike.
Tom
Alternatives Considered:
Some flaws, but still probably the best HR system I've used.
Comments: Overall experience has been positive. Can escalate service issues with Paylocity sales staff as needed.
Pros:
The system is constantly being updated. Previous issues I've had with the system, such as confusion on how job descriptions are listed have been fixed in future updates.
Cons:
Reporting can be a struggle since many standard reports from Paylocity involve merged cells without one single row of data. Customer service is very hit or miss depending on responds to the requests.
Cheryl
Alternatives Considered:
Paylocity our trusted partner
Comments: Overall very positive. Implementation went very smoth
Pros:
Comprehensive HRIS system. We use for payroll, benefits, onboarding and time & attendance. Mobile app is good.
Cons:
I can't think of anything at the moment.
Jacquelyn
Excellent Payroll Service
Comments: Paylocity has made our jobs easier, more accurate, more efficient and take less time to look up the history of an employee. If something goes wrong, Paylocity fixes it right away, their customer services is impeccable, they are attentive and very knowledgeable in the payroll and hr field. I love that they are compliant in each state which makes making sure we are compliant in all areas easy.
Pros:
I love Paylocity. The reports are easy to use, I can even create a custom report for exactly what I am looking for. I love the ease of adding a new employee, setup between multiple services is amazing and makes our job that much easier.
Cons:
Transferring an employee between different companies. That section does not work properly. I feel that I should be able to click on what I would like to transfer from 1 company to the next.
Ean
Alternatives Considered:
Fantastic all in one
Comments: Overall, now that everything is set up and correct, we couldn't be happier with the system. It does everything we need, plus some, and it's an all in one portal instead of having to log into 5 or 6 different systems all the time. The employees love it also since they can access everything they need in one place as well.
Pros:
This combines several different services together in one place. Recruiting, HRIS, payroll, timekeeping, and even benefit admin are all in one system. Using one database for all of these systems, there is no repeat of data entry, which lowers the opportunity for mistakes dramatically. The employees have access to their own profile and can make changes and view their paystubs and tax documents at their leisure. Getting rid of the multiple different service providers saved us a bunch of money at the same time.
Cons:
Implementation of a new system always has its issues, but the implementation team for our job seemed a little inept. There were several mistakes made that took quite a bit of time (both my team's and their's) to fix.
Kimberly
Paylocity Is the Go To
Comments: My overall experience with Paylocity is very positive. My implementation went very smooth and the continued follow up made the process work very well. Since then, there have been no major issues or mishaps. The most important thing to me is paying employees promptly and accurately. While Paylocity cannot prevent human error, it does do all it can to advise, report and remind about items which could present issues . We are very happy with Paylocity and all it has to offer.
Pros:
Paylocity is user friendly and provides more than enough guidance in processing payroll and keeping employee information organized. In addition, all of the HR auditing and tracking is helpful so as to not have to track separately. The PEAK resources and on demand training courses are also very helpful when needing a quick "How-To". There is no doubt that we do not use Paylocity to is fullest extend, but the ability is there when needed.
Cons:
It is hard to give negative feedback about a product that does more than one can fully comprehend. The report writer can be tricky if you are not familiar with how to use it. When doing an Employee Search, I do not like how the information displays by sliding from right to left. I would prefer it display as it does when you go into the Employee HR File. I really like the new HR Actions module, however setting up the approval process has run into complications with roles which has limited my ability to really use it properly. Finally, it would seem there has been a good deal of change at Paylocity because I have been reassigned an Account Manager 3 times in the past 6 months. Thankfully, I have not needed to have a close relationship with my Account Manager as I did at my previous employer but would be nice to have someone familiar with me and my company.
Sharon
Alternatives Considered:
Paylocity consistently meets our needs and provides support when needed.
Comments: I found HR & Payroll so unbelievably easy to use that we soon added the user friendly Time & Attendance module, later, the Expenses. We delayed adding Expenses because they did not yet have the Proxy setup. As soon as they got that going, which decreased the time we spent on expenses reimbursements by more than two thirds. When Covid shut our office down last March, I was so glad I was already established with Paylocity and had already begun to look into more features. We were able to quickly add Onboarding, Performance Management, and Benefits Enterprise, so we transitioned pretty seamlessly to a remote working. Impressions are a big hit with all of our employees. Great way to hand out kudos.
Pros:
The thing I love most about Paylocity is having all the various modules that make my work life easier. We transitioned our payroll to Paylocity in 2015 because our service at the time did not have ACA compliance capability. The ACA compliance was the most important feature, and it continues to be something I rely on. We have since added many other features, all of which solve our business needs.
Cons:
The one complaint I have about Paylocity is that I cannot impersonate a user. I don't know what users see on their screens and that makes it difficult for me to walk them through any processes, especially now that I cannot just walk over to their desk.
Colleen
Alternatives Considered:
Paylocity rocks!
Comments: Overall, it's great to have everything in one place and to have the different modules interact with each other. Much easier than previous products we've used!
Pros:
I love the idea of having almost all of the aspects of my job in one place! For the most part, the software is easy to use. The Impressions in the Self-Service section is used by our staff for our annual awards, as well as, a way to say good things about your co-workers. Paylocity ROCKS!!!
Cons:
Onboarding can be a bit difficult to use. I had to send the link 3 times for our last new employee because it wouldn't let her in. It's not as instinctual as I'd like.
Jill
We use the Payroll Management module primarily.
Comments: I have been pleased with Paylocity and the support.
Pros:
I like that I can always call and get help if I ever forget how to access a feature or perform a task. I've also been impressed with Paylocity's ability to stay on top of the legislative changes over the past year (mainly due to COVID-19).
Cons:
We've recently seen a demonstration of a competitor that would help my co-worker in HR. The competitor's software can track when licensing, etc. is going to expire and automatically send email or text reminders to the employee and follows up to make sure they complete the task. They also have a way for employees to acknowledge receipt of documents specific to them. Paylocity's system (as of the last time I checked) only allows you to make the documents available to all staff whether or not it applies to them.
James
Payroll Management
Comments: In general, we’ve had a good experience with this software. Paylocity has worked well to meet the payroll needs of our company. IT’s been easy to use and helps us to quickly and efficiently take care of the employee timekeeping and payroll each week. Paylocity manages all of the direct deposit, payroll deductions, payments to tax agencies, insurance companies and garnishments, et cetera, so that we don’t have to employ an in-house Payroll expert. Employees have an online profile that they can log into, where they can manage their information and can pull up their pay history. In a small company like ours, we appreciate the ability to oursource the heavy lifting of the payroll responsibilities. Paylocity has done a great job in this regard, and they are responsive when we need to give them a call for support.
Pros:
Once you get Paylocity set up, the interface to input employee information and employee time is pretty easy to use, and we have never had issue with any software “glitches”. Whenever there has been any error, it was because of garbage in, garbage out. Paylocity automates all the payroll processing, so as long as the correct data is input each week, the whole weekly payroll process is painless and mostly effortless. The software's reporting features are good, and offer plenty of standardized reports that fit our needs, so we're able to easily handle the payroll accounting with our small office staff.
Cons:
Paylocity's support is OK, but could be better. We have an account manager that handles our account, and you have to call or email your account manager. If I need an explanation, or support with an issue, leave a message and have to wait for her to get back to me. Often it takes a lot of back and forth to get the issue resolved, usually days, not hours.
Anna
Alternatives Considered:
Paylocity is awesome.
Comments: Been using them since 2015 it's been great.
Pros:
Ease of use. I like the Performance and onboarding piece. The A+ learning module is also great.
Cons:
Nothing really. I like all the features. Maybe a report that can be customized for pulling info from the custom field, may already exist but i have not found it.
Adam
Does what I need it to but there are better options available.
Comments: It processes payroll down to the local level accurately and on time. The system can also track employee performance which we use for routine employee reviews. It is nice having an all in one solution for my HR needs.
Pros:
The customer service is fantastic and really easy to work with. I like the company. As to the software, it does what I need it to. They process the payroll on time and without errors. Getting it setup can be time consuming but once it is setup, fairly easy to use. I am also an internet based business with employees in several different states. They are able to process payroll for all of the tax jurisdictions down to the local level. The software saves me countless hours every month/year.
Cons:
The software doesn't 'just work' for a couple of reasons. The first, you can screw the system up and there are plenty of ways to do so. You have to know how it works, so the system isn't dummy proof. Second, there are a few items where you have to game the system to get it to work. As in, if you don't put a check mark here it won't do what you want but it isn't intuitive enough to know you need that check mark. It isn't the best for small business. And I do get the feeling the system is built for larger enterprises. There are a few minor features missing that I have used in other systems that help run a small team. Like being able to sync my outlook calendar to PTO requests or birthdays. You can export those dates, but it won't automatically show up in your calendar like other systems do. While there is a portal for employees, my employees have a hard time understanding how to use it. It isn't super complicated but also not super intuitive. I don't have a problem as the administrator of the system because I am in there all of the time. But for employees that might log in once every couple of months, it can be kinda annoying for them.
Heather
One of the Best Employee Management and Payroll Systems Available
Comments: FANTASTIC! They have wonderful customer service, the platform is beautiful and intuitive, the functionality is amazing... Highly recommended for anyone looking for an all-in-one employee management system!
Pros:
Paylocity is basically an all-in-one HR, benefits, payroll, compliance, and employee files storing software. Through it, you can find onboard new employees, assign compliance training, process reimbursements, access an org chart, pull customizable reports on demand, and even include different OpCo employees in the org chart, even if they're not listed as employees within your actual company.
Cons:
This is incredibly nitpicky but I really wish the "work email" feature was more prominently featured within employee demographics and profiles. It's there and available, but not super easy to find if you don't know where to look, and also is not listed in the Report Writer as an option for a field. To pull all email addresses in the company, you have to pull a specific demographics report and modify the information in that report to exclude all the other unnecessary details.
