18 years helping Irish businesses
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About Top Echelon

AI-driven applicant tracking software with resume parsing, activity tracking, job pipelines, email marketing, and social media tools.

Learn more about Top Echelon

Pros:

Big Biller is very intuitive, easy to use and develop. Price point is right and customer service is great.

Cons:

Can't attach email without it going to recipient's spam folder.

Top Echelon ratings

Average score

Ease of Use
4.5
Customer Service
4.7
Features
4.4
Value for Money
4.5

Likelihood to recommend

8.8/ 10

Top Echelon has an overall rating of 4.6 out 5 stars based on 516 user reviews on Capterra.

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Filter reviews (516)

Cherice
Cherice
Founder in US
Verified LinkedIn User
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Why you should consider Top Echelon

5.0 2 years ago

Comments: My overall experience has been wonderful and has made my job of quickly locating candidates in the system very timely and with ease because of how their software is structured. I use it everyday, for every search.

Pros:

What I like most about their software is how easy it is to search for candidates, input candidates, communicate with them and clients and how all the information is stored in the system. I also LOVE their help desk. Always responds quickly and with the correct information the first time.

Cons:

I feel the search features could be more robust.

John
Recruiter in US
Staffing & Recruiting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Top Echelon recruiting soltions database review

5.0 10 months ago

Comments: I have been with Top Echelon for 6 years and have never had any issues with it. Took me about a week to really get used to it at first. It may take some people less time since I'm an old man. LOL.

Pros:

Very intuitive, fast and easy maneuvering around the database, tagging companies and candidates, the planner and reminders are great as well as the mass email capabilities and tracking emails.

Cons:

I can't think of any major negatives for the Top Echelon database

Frank
President in US
Insurance, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

New Platform is Extremely Difficult to Navigate

3.0 4 years ago

Comments: The only reason I'm still with Big Biller is, despite the awkward, and user unfriendly interface in the new platform, moving to another service is out of the question during this Covid-19 pandemic where business is down 30%. Our bandwidth, as a small company, for non revenue generating projects has to be kept to a minimum. The customer support is great but software layout and design should be intuitive and not require so many calls to support to begin with. I remain hopefully BB will work out the kinks. I pay $15,000 a year for Linkedin Recruiter so money is not the deciding factor, ease of use is. Originally Big Biller had the friendliest customer support and simple layout and that was the deciding factor. Not cost alone

Pros:

Great customer support and easy to reach by phone or online chat.

Cons:

The new version of Big biller has set me back 20 years in my productivity. I actually go out of my way to use Outlook and avoid the new BB cumbersome, user-unfriendly interfacte. The 'running man" (we call him 'burning man' icon offers no clue as to what menu lies underneath. The 'hot list' icon looks like a poop emoji and I had to have someone explain this to me. Too many lengthy menus that open, vanish, disappear, are difficult to find once they are minimized, etc. I'm advanced with computers and can design basic code and find this new platform roll out very dissapointing.

Steve
Managing Partner in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

How to Maximize TEN service

4.0 9 months ago

Comments: I have no way to search for candidates listed from other recruiting companies' jobs.
That is what pinched me on doing porfitable business. I jsut retired from my company but the last 1 1/2 years were tough,

Pros:

I learned to hard way that just posting jobs on TEN is only part of the solution. Results from recruiter company initially high but the quality of candidates was low as they just hand the candidate apply to the job and sent to me. Have figured out how to do candidate searches for other recruiters who have posted jobs.

Cons:

The searchers for candidates from the other recruiters doesn't work. I can't tell for what the candidates experience is for me jobs and that message I do send never get answered.

Mike
Owner in US
Electrical/Electronic Manufacturing, Self Employed
Used the Software for: 2+ years
Reviewer Source

Big Biller software review

5.0 10 months ago

Comments: I appreciate the price for what I consider a better product.

Pros:

The ease of use and the price. I also really appreciate all the features and the constant updates.

Cons:

I'm used to using folders and files so the data input is what I like least but you need to do that with any software.

Amy
Co-owner in US
Human Resources, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Recommend the Software

5.0 9 months ago

Comments: I have been using Top Echelon for over 10 years and appreciate all the hard work the developers put into the software and gearing it toward small recruiting agencies. It is super easy to use, and I love that it keeps me so organized.

Pros:

Over the years, Top Echelon has been super easy to use, and I appreciate all the recent updates. It has made my recruiting 10x faster and kept me very organized.

Cons:

Can't think of anything in particular. Everything has been great.

Gary
President and Managing Director in US
Staffing & Recruiting, Self Employed
Used the Software for: 1+ year
Reviewer Source

Running my Desk with Top Echelon

5.0 9 months ago

Comments: I have been very happy with Top Echelon. Customer service, support and training are top notch. The leadership is accessible and is there when you want advise on how to make the most out of using the platform.

Pros:

Ease of set up, use and management. Very user friendly, especially in configuring to our needs.

Cons:

Resume search does not have functionality to disqualify "tags"

Larry
CEO in US
Staffing & Recruiting, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great tools with bells and whistles

5.0 9 months ago

Comments: I am a loyal customer who has used the product since 2014.

Pros:

The ease of use and features that directly tie-in to my business are the most important to me.

Cons:

I am missing some quick reports that were available in early versions of BB.

Stephen
Recruiter in US
Mechanical or Industrial Engineering, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Recruiter Daily User

5.0 9 months ago

Comments: Great support, multiple options for training, start up and on-going. Best product I've seen for the money.

Pros:

ease of installation and use, resume parsing and searching

Cons:

ability to view resumes, print is small and no option to view full page that's readable.

Scott
Recruiter in US
Human Resources, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Highly Recommend Top Echelon

5.0 9 months ago

Comments: My overall experience with Top Echelon is excellent. Again - I am very happy with the product as well as the Customer Service they provide.

Pros:

Overall, I've got to say, Top Echelon is a solid and dependable choice for anyone needing to step up their recruiting game. I'd definitely recommend it to any recruiting firm that's serious about making their recruiting process smoother and more effective. It's super easy to use, packed with powerful tools to keep your day organized, and they're always adding cool new features. If you're looking to recruit the best talent without the hassle, Top Echelon is a fantastic choice.

Cons:

I honestly don't have any negative things to say about Top Echelon. I really do like the product.

James
Managing Director in US
Staffing & Recruiting, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best bang for the buck!!

5.0 last year

Pros:

Price and performance - I get all the functionality and features that was paying almost triple for with another software service, but with better customer service. Integration and set up was extremely easy and they offer a very reasonable rate for the data transfer. Job board integration to my company's website was better than my previous service, as well as multiple free job posting features to social media and select job board websites.

Cons:

No real "cons" at the moment as they are pushing out new features and improvements on an almost monthly basis. Maybe have a tab on for "hotlists" to make it easier to go straight there when sourcing for specific jobs.

Verified Reviewer
Verified LinkedIn User
Staffing & Recruiting, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Top Echelon ATS review - love it!

5.0 last year

Comments: [sensitive content hidden] has been an absolute pleasure to work with throughout the demo, registration and sign up process, and he's been there to answer questions and provide additional support once using the product. The abundance of training calls and webinars also make you feel connected as part of a larger community of recruitment agencies using Top Echelon.

Pros:

I'm a huge fan of the ability to automatically upload applicants as new candidates in the ATS by forwarding an email with their resume. By setting up a rule, any incoming applications from LinkedIn automatically are parsed into the Top Echelon ATS!

Cons:

The price - although it is more than fair for the quality of the software & service provided, being in Canada, I am paying an additional premium to cover the conversation rates from USD to CAD.

Ralph
Owner in US
Staffing & Recruiting, Self Employed
Used the Software for: 1+ year
Reviewer Source

Top Echelon Customer Review

5.0 9 months ago

Comments: Easy to learn and use the many features, a good networking tool to interact with other recruiters / staffing firms. An excellent database for candidate information

Pros:

An easy to use candidate database where all communication can be stored for future reference. Key skills searches are easy to perform to create an initial prospect list for client requirements. The ability to send messages to many candidates via a single email message saves time and enable quick response times.

Cons:

I have no real negative experiences, It works fine now and is not broken, so do not "fix" it. ;-)

Peter
CEO in US
Staffing & Recruiting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Very strong recruiting business software

5.0 last year

Comments: Company is very responsive when there are issues with the application, which are minimal and resolved quickly. New features are introduced regularly.

Pros:

Top Echelon's Big Biller is a very strong software package for running a recruiting business. It is organized around Jobs, Candidates and Companies and included planning/scheduling and email capabilities. The software is regularly updated with new features. The software is intuitive and easy to use. It is priced reasonably and customer support is responsive.

Cons:

Would like to see better integration with Outlook for tasks, calendar and planning so that you can just use Outlook.

Gwen
Sr. Executive Recruiter in US
Staffing & Recruiting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Top Echelon Rocks!!!

5.0 9 months ago

Comments: TE is been great to work with! I've used other platforms throughout my career, and I would rate TE #1!

Pros:

I have been working with TE for 20+ years and absolutely LOVE it! It's easy to use and the format is very user friendly.

Cons:

The only thing I can really think of is I wish you were able to text multiple candidates at once out of a pipeline.

Jane
Managing Director in US
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Executive Search Function

4.0 9 months ago

Pros:

Able to customize - pricing - hot lists

Cons:

Hard to customize for specialty retained searches

kathleen
Senior Recruiter in US
Financial Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use.

5.0 9 months ago

Comments: Overall, easy to use and no complaints on the software.

Pros:

It's the only recruiting software that I've used. It seems very user friendly.

Cons:

No real complaints other than cost. I enjoy using it and don't have anything bad to say.

Paul
Executive Recruiter in US
Human Resources, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Very Good System

4.0 9 months ago

Comments: Very positive and we really enjoy the support team

Pros:

Candidate management/database. Can track jobs/candidates

Cons:

Candidate searching. I miss the codes we used to use.

Cheryl
Senior Director in US
Human Resources, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

We love Top Echelon!

5.0 9 months ago

Pros:

Easy to use. Easy to get help. Lots of great learning!

Cons:

None! We couldn't live without it. Best purchase ever!

John
Founder in US
Staffing & Recruiting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Happy with Top Echelon

4.0 last year

Comments: I have been with Top Echelon for many years and their employees are very good and supportive.

Pros:

Big Biller, network, support, Webinars, Top Echelon employees

Cons:

Job Search alert capabilities for candidates should be improved. Candidates don not find it as helpful. Cost of Top echelon and Big Biller

Nick
Recruiter in US
Staffing & Recruiting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Top Echelon is Top Echelon as an ATS

4.0 last year

Comments: Overall, I was happy with Top Echelon. I have used plenty of ATS software and Top Echelon was one of the best.

Pros:

It served Patrice & Associates well as an ATS. It is rather easy to use, is robust and allow sourcing, recruiting, etc to work pretty easily.

Cons:

Search features could be more robust. Easy to create duplicates because the algorithm to look for duplicates was not as strong as it should have been

Brandon
Owner in US
Design, Self Employed
Used the Software for: 2+ years
Reviewer Source

AES review

4.0 last year

Comments: It has been good, I’ve been using it for many years

Pros:

I like everything in general there’s not one thing that stands out more than others I would say

Cons:

There are some cumbersome parts of the top edge on network, and the software in general that could be changed to make things a little, easier, less steps, but nothing major

Cindy
President / CEO / Executive Recruiter in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Long-time customer of Top Echelon

5.0 last year

Comments: Keeping track of candidates, clients and jobs - amazing software. Customer service is way above any I have ever encountered. Their team is always ready to assist.

Pros:

Customer support and services. The software and support is top of the line and easy to use. We have been with Top Echelon since 2001 (I believe) and absolutely could not do our job as well if we were not part of this amazing network of recruiters. Job postings help to bring people to our website, and resume data base is amazing too.

Cons:

Cannot say anything negative. They continually improve their products that make our lives so much easier.

Leslye
Senior Search Director in US
Staffing & Recruiting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great ATS!

5.0 last year

Pros:

Top Echelon is an efficient and user friendly application. We have used for 5+ years and have always been impressed with the constant updates and tweaks to improve use. Customer service is excellent - Always prompt, able to answer and address questions - Highly recommend this service!

Cons:

Would very much like to see integration for mac users using outlook

Tom
Sales in US
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Review for Top Echelon 8/25/23

5.0 last year

Comments: I'm sure there are other good ATS systems out there but the shared networking with hundreds of other recruiting companies puts TE at the top and we don't ever plan on switching.

Pros:

The networking and receiving help or helping other recruiters on job searches is the reason Decide Consulting switched to TE and is a fantastic benefit. The first thing I do every morning is review all the JO's posted to TE in the last 24 hours.Also TE keeps me well organized, the "PIN" feature as well as job order pipeline help me keep track of a lot searches going on at once.

Cons:

I wish TE was integrated with MS Outlook, i.e. would love to click on email address instead of copying and pasting into Outlook. The bulk email function is the only redeemable thing about TE email.