Invoice2go Reviews

4.3 (225) Write a Review!

About Invoice2go

Invoice2go, a BILL mobile invoicing solution.

Learn more about Invoice2go

Pros:

Everything is easy to use and it is quick to invoice and take payments thru the app on the spot.

Cons:

Sometimes there is difficulty logging in, it doesn't happen often but when it does it can be a bit frustrating.

Invoice2go ratings

Average score

Ease of Use
4.4
Customer Service
4.2
Features
4.2
Value for Money
4.0

Likelihood to recommend

7.7/10

Invoice2go has an overall rating of 4.3 out 5 stars based on 225 user reviews on Capterra.

Have you used Invoice2go before?

Share your experiences with other software buyers.

Filter reviews (225)

Neisha
Neisha
NCCER Certified Trainer in US
Verified LinkedIn User
Higher Education, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Invoice2go, helped my small business look professional.

5.0 last month New

Comments: I am thankful that I did not have to start from scratch to create a professional looking invoice, Invoice2go made it easy. Thankfully I am also able to accept online payments which saves me time that I can be working! In this day and age there is never enough time in the day to get things done, but Invoice2go software was there to help me try!

Pros:

Simplicity! I did not plan to start a document consultant, it was just an opportunity that I couldn't pass up. Finding Invoice2go enforced that thought. Setup was easy, the site walked me through in just a few easy steps. I was pleasantly surprised to see that the website included Invoice2go Money which I hope to be able to use in the future. All the documents are stored online for later retrieval and use. Another convenience is the integration with QuickBooks. Honestly, if you can navigate QuickBooks, Invoice2go will be easy too.

Cons:

Well, I did not like the fact that the advertisement for Invoice2go stated there is no credit card needed for setup. When I decided to give Invoice2go a try I had to wait to get to my credit cards because it needed a credit card to setup. I will say that I applied to the Invoice2go Money which was probably why it asked, this section can be skipped. Additionally, one needs to subscribe to PayPal's Business Account in order to be linked.

Verified Reviewer
Verified LinkedIn User
Nonprofit Organisation Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect for invoicing and managing payment processes

5.0 2 months ago New

Comments: Overall, Invoice2go has been a helpful tool for managing my invoicing and payment processes as a small business owner. While it is easy to use and provides a clear overview of payment status and history, it may not offer as much customization or in-depth analysis as some other invoicing and payment platforms. Additionally, the fees for certain features, such as credit card processing, may be relatively high.

Pros:

As a user of Invoice2go, I have found it to be a valuable tool for managing my invoicing and payment processes. The platform allows me to create and send professional invoices to my clients, including the option to customize the design and layout, add payment terms and conditions, and include detailed descriptions of the goods or services provided. I also appreciate the ability to track the payment status of each invoice, which helps me keep track of which invoices are outstanding and follow up with clients who have not yet paid.In addition to payment status tracking, Invoice2go also provides the option to set up automatic payment reminders for overdue invoices. This has been useful for helping me get paid on time and avoid late payment issues. The platform also keeps a record of all payments made through it, including the date, amount, and payment method, which has been helpful for tracking payment patterns and analyzing my business performance.

Cons:

For accepting online payments from clients, Invoice2go offers several options, including credit card processing, integration with PayPal, and integration with Stripe. While these options have been convenient for me and my clients, I have found that the fees for credit card processing can be relatively high.

Troy
Owner in US
Construction, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Frustrating

3.0 2 weeks ago New

Pros:

I like it when I can remember to constantly be remembering to go click save every minute or 2. If I didn't, anything could wipe out everything I written in an estimate. A phone call, checking another app, etc. Not every time but a lot of times if I left the screen, I was going to lose my estimate. And some take hours to type up if it's a full house remodel.

Cons:

I think I already said all the cons in the pro section. This time the app crashed on me and I contacted customer service and they just proceeded to tell me it wasn't their fault because I have a bad connection. Lol my connection is rock solid at my house! I told them a 1 month($5.99) refund would be nice for the time they wasted but just received an email of course they are denying me that too. That was the final straw. I think I wouldve stuck around and grew my company with them but if I'm not worth a measly 5.99 to them, I'll move on before it becomes more difficult to move on!

Verified Reviewer
Verified LinkedIn User
Nonprofit Organisation Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Efficient Contact Management, Despite Some Challenges

4.0 2 months ago

Comments: Overall, despite the challenges that I have encountered, Invoice2go's contact management features are generally helpful in managing my contacts and their interactions with my business. The features are intuitive, user-friendly and efficient.

Pros:

The contact management features in Invoice2go is extremely helpful in organizing and keeping track of my clients and vendors. The contact database, which is accessible both on the web and mobile app, is easy to navigate and search, making it simple to quickly find the information I need. Storing and managing important contact information, such as names, addresses, phone numbers, and email addresses, is seamless. The ability to view a history of interactions and transactions with each contact, including invoices and payments, is also very useful in keeping track of my business dealings with each individual. The app also allows me to communicate with my contacts directly, whether by email or text message, which is convenient for sending invoices and estimates, as well as keeping in touch with my clients.

Cons:

On one hand, the contact database can be slow to load and respond at times on the web version. This has often been frustrating when I am trying to quickly access a specific contact's information. On the other hand, it is the Mobile App issues. the contact database can be difficult to navigate and not as intuitive as it could be. Additionally, the app lacks an option for bulk actions on contact such as bulk delete or bulk export, so I have to perform these actions one by one, which can be time-consuming if I need to delete or export a large number of contacts.

Lawrence
Owner in South Africa
Sports, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Invoice2Go is the way to GO!

5.0 8 months ago

Comments: Always has been a great product, great company.

Pros:

Easy to use, lots of great features to help manage my business. Phone and Laptop integrated.

Cons:

Its a little bit difficult to speak to an advisor instantly.

Cédric
Owner in Canada
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

No evolution

3.0 2 years ago

Pros:

Nothing more than other program . Less application than the others.

Cons:

Noting new, i chat with you gys a couple of time i suggeste a lot of add they can do and in 4 years notting add. I regrate to go with invoice 2 go. If i have a chance to restart i will never go with them.

Invoice2go Response

2 years ago

Hi Cedric. We are sorry to hear your concerns with the feedback you have provided to our team. We did want to let you know that we highly value our customer's feedback. Every time you reach out and provide your thoughts on our product or suggestions for new features, the feedback gets fed directly to our product team and the product managers. Over the past few months, we have made quite a few improvements and changes to the home screen and added features such as tips, instant websites, file attachments, and many more, which can be viewed here: portal.productboard.com/mfvxmpyjbwalrgjjifndqyv2/tabs/3-launched. All of these updates were made as a result of customer feedback. We are extremely focused on providing the best software to help support business owners with their workflow and look forward to continuing to expand our features. Thank you for sharing, Cedric, and please let our team know if there is anything further, we may do to assist.

Verified Reviewer
Verified LinkedIn User
Professional Training & Coaching, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Invoice2go good but has opportunities to be better

4.0 7 months ago

Comments: Invoices2go is a very easy invoice system with limited features. It is a solid invoice system but not many bells and whistles. Easy to send to customers. Quotes can also be approved online from customers or office staff can approve to move it forward.

Pros:

The software is very intuitive and does not need much training to know how to use and access the data, send invoices or create quotes. Easy to post payments without going into each invoice.

Cons:

The reporting options are very limited and it would be beneficial to be able to have more options to customize reports. It is frustrating that there is no way to make notes related to communications with customers. Another option would be to actually see the actual emails sent from the system. There is only the "sent" notation but you can't actually see the emails or dates sent from the system. There was a feature to set appointments from within the software that was a great feature but then went away with an upgrade. It has come back but there was notification of the changes so workarounds had to be implemented outside of the software.

Dale
Retail sales in Canada
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Disappointed your told stuff on the phone that does not happen… it’s all about billing high

4.0 9 months ago

Comments: Disappointed

Pros:

Felt it was easy to use, and easy to teach others to enter clients an make an invoice

Cons:

$&more

Katie
Fitness Instructor in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Quick and Easy Invoicing

5.0 last month New

Pros:

I use this software as an independent contractor when sending invoices for my own services, whether that be personal training hours, or outside projects I am commissioned to do. The software makes this an extremely quick, easy and straightforward process.

Cons:

I haven’t come across any issues with the software. I am primarily using it for invoice creation and invoice tracking, and haven’t had any issues with either of those features.

Indira
Indira
MD in Kenya
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Payment Processor and Bill Manager

5.0 4 weeks ago New

Pros:

1. Efficient payment processing 2. Efficient bill manager

Cons:

Improve the features available for a free trial

Douglas
Owner in US
Computer Hardware, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great for quick invoicing for single users.

3.0 2 years ago

Comments: Unresponsive when ask them to customize settings or add critical creatures.

Pros:

Great for quick invoicing for single users.

Cons:

Cannot retrieve deleted invoices for audit purposes.

Scott
Construction supervisor / project manager in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

10 stars if I could! THIS COMPANY CARES!! A decade of loyal partnership says it all!

5.0 last year

Comments: Over the past decade, we have remained loyal to Invoice2go. We love their small business feel and their ability to meet the needs of our company promptly and efficiently every time! They cater to all businesses big and small and are consistently actively engaged in improving, and attaining viable solutions to meet the growing needs of their clientele. THIS COMPANY CARES. (And THAT alone— is huge!)

Pros:

Easy to use. Customer support is amazing! The product is professional and reliable. Affordable. And you really know that they care about your success. After all, that’s the best way to achieving their own success (which they’ve certainly accomplished!)

Cons:

Bug fix needed. I don’t like that I can’t call support anymore but they’ve made up for that with prompt, efficient communications amongst their team via whichever network they use to communicate with one another in order to operate as a singular unit to provide effective and outstanding customer support!!

Keith
manager in US
Construction, Self Employed
Used the Software for: 2+ years
Reviewer Source

user

5.0 2 years ago

Comments: keeps track of all ongoing business transactions

Pros:

Product easy to use when on the road

Cons:

Tough to update and make changes to clients creates multiple entries not templates to work off of Arrangement of past invoices seems odd Would like to have more options store important or unpaid items in a separate account. Would like to have multiple account options for additional businesses

Invoice2go Response

2 years ago

Hey Keith. Thank you for leaving us this review. We appreciate the feedback and have brought your suggestions up to our product team. We would love to hear from you to gather more detail about your business needs. Please send us an email to [email protected] at your earliest convenience.

Seth
Owner of Apex Window Fashions in US
Retail, Self Employed
Used the Software for: 2+ years
Reviewer Source

Go for INVOICE2GO!

5.0 last year

Pros:

I’ve used it and I’m using it for the past six years and haven’t wanted to switch or find anything else to use because it’s so nice as I described – they even listen to you when you call and give ideas they actually make changes that you suggest to make their product better for you; and eventually for others to benefit from your ideas, as well.

Cons:

There are some things you’ll probably want to change about the product depending on your specific business accounting needs. They do listen to you. And it’s not a perfect program, but you can make changes and suggestions and if enough people suggest the same thing or if it’s a really good idea and would ever thought of it that implement it right away!

Misty
Misty
System admin in US
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Invoice2 go

3.0 3 years ago

Pros:

The style and layout of the whole system is extremely nice. It converts from mobile app to desktop. It allows real time updates of the data. Also restricting users access.

Cons:

The cost of this software and the poor communication of the staff. We are really busy as everyone and when the software renewed it had jumped in price. It is a nice software. But they are reaching too far in price. So I did not renew. And they locked all past data no access unless you renew. That's fine I keep copies. But leaves a bad taste for this company. Now using a free app which works for everything we need with out own custom db. But for others there are more reasonable companies that does not homd your data hostage.

Glyn
Self employed, building and construction/ maintenance in Australia
Building Materials, Self Employed
Used the Software for: 2+ years
Reviewer Source

Quote can be concerted to invoices something simple but time Saving

5.0 2 years ago

Comments: Very satisfied with all aspects apart from the one above

Pros:

Plenty of quick and effective support for any issues I have had recently

Cons:

Not enough client numbers for invoices on basic program

Invoice2go Response

2 years ago

Hey Glyn! Thank you so much for the continued support over the past 2 years. We appreciate you for sharing your experience and are so glad that our software can save you some time in your workflow. Your feedback regarding the client list for some of our plans has been relayed to our product team. We love hearing from our customers, so if you have any further feedback, don't hesitate to reach out to [email protected] Thanks again!

Rochelle
Rochelle
Owner in US
Verified LinkedIn User
Photography, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Terrible reporting functionality. Easy invoice, but if you hope to grow go with another platform.

1.0 last year

Comments: They will take your money all day with the subscription cost and fees but then offer no help when needed.

Pros:

Anything I liked about this product has been lost in the fact I cannot export my needed yearly sales reports.

Cons:

I cannot get my sales reports or a list of my clients. I've been in touch with their customer service for two months now and still don't have this resolved. I don't have time for this.

Invoice2go Response

last year

Hi Rochelle, we are sorry for any confusion and extra time. I can see we were able to assist you to get the reports you needed and share your feedback with our product team to make it easier to download the reports in the future. Thank you for your support and patience!

Andrew
Owner in US
Consumer Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Pros n cons

4.0 last year

Comments: I have kept invoice2go which implies that I am satisfied with the product. Too many changes over the years. If something is working, don't change (update) it.

Pros:

Ease of use, fairly versatile with reports for tracking business trends and payments

Cons:

Customer service via "chat". Updates that change the process and look of invoicing without consent or knowledge. Old dog and new tricks don't pair up well.

Scott
Owner/Operator in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Works well enough, but it is quite expensive for what it does and it has a lot of little quirks.

4.0 5 years ago

Comments: Fast and easy invoicing, integrated payments by PayPal and Stripe.

Pros:

Invoice2Go has a lot of beautiful invoice templates, and a good amount of ways to customize those templates to your liking to great something to be proud of. Adding custom fields is pretty easy too, and accepting payments by way of Stripe and PayPal is a plus.

Cons:

They only offer a few payment gateways out of the thousands available, and other than those few gateways, no other integrations are available. I would love to see integration with a cloud storage service to export data and PDF invoices too, and even better would be integration with CRM apps to instantly port those items to as well. As it stands I have to use multiple systems for one task. There are also a lot of quirks when it comes to where things land on invoices - for example no matter how short your invoice is, any customer terms or notes always appear on the following page, even if there is ample room on the first. Just lots of things like that. It's also very pricey for NOT connecting into a CMS or CRM.

Dan
President/CEO in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great For Startups

5.0 2 years ago

Comments: Love it

Pros:

I needed an easy to use invoicing software for my startup. After looking at several options (and even trying a couple of others-briefly) I found and started using Invoice2go. I like the simplicity, the ability to customize and their customer service is very responsive.

Cons:

I haven’t had any issues. My bookkeeper has been wanting to integrate to Quickbooks and I just saw that feature has been added…so no complaints

Heidi
Event Manager in Australia
Entertainment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing Time Saving Program!!

5.0 12 months ago

Comments: Excellent- I love Invoice2go

Pros:

It’s sooo easy to use, being a single mum, a cater and running a business leave little time for paperwork. It’s simply user friendly and easy on the eyes. It makes it fun to do my invoices and estimates.

Cons:

Want more for my money. I’m a single parent and I really struggle through out certain times of the year when it’s time to renew and the no option to pay by the month is not suitable for people in my situation. I wish your loyal customers who stay on could have all the options applied. Kinda like a rewards incentive to keep your customers renewing

Courtney
Owner in US
Computer & Network Security, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Good but could be better

4.0 last year

Pros:

This software will allow you do your invoicing and allow multiple people to be logged in to create and manage.

Cons:

This software does allow a intégration with other software to manage other other aspect of accounting

Greg
Owner in Australia
Construction, Self Employed
Used the Software for: 2+ years
Reviewer Source

Ease of mind

5.0 2 years ago

Comments: I've been using invoice 2 go for a few years now, thought about changing xero or myob, but realize all the extra stuff they offer I don't need.

Pros:

The easiness of using the software, so symple to use , you don't need to be a IT specallist to operate the system at all click and send is all it takes.

Cons:

Properly the yearly subscription, you forget that you have it , also the ability to pay via Bank transfer.

Dave
HR Manager / in Canada
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great team willing help and grow with you.

5.0 2 years ago

Comments: It helped me grow to were I am today - unfortunately I had to change due to growth and accounting needs

Pros:

easy to use. Customer service . IT support ... very flexible was to work with.

Cons:

limitation in accounting -CA's & Bookkeepers are more in large firms using certain software that didn't allow us to remain using INVOICES2GO..

Debbie
Office manager/owner in Canada
Oil & Energy, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

I have used this product for 10 years was excellent till going on internet and icloud

3.0 5 years ago

Comments: For 9 years it was excellent, not now!!

Pros:

It was easy to navigate and use. I loved the templates. .It was reliable and I was able to create many subfolders for one year.

Cons:

Since going onto internet and icloud and getting away from the computer desktop, it has become a nightmare. I lose invoices and have to recreate them which takes a lot of extra time!!!!