--- description: Learn more about LiveVox price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveVox Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Predictive Dialer Software](/directory/30597/predictive-dialer/software) > [LiveVox](/software/81432/livevox) # LiveVox Canonical: https://www.capterra.ie/software/81432/livevox Page: 1 / 3\ Next: [Next page](https://www.capterra.ie/software/81432/livevox?page=2) > LiveVox is a next-generation contact center platform integrating omnichannel communications, CRM, Practical AI, and WFO in one solution > > Verdict: Rated **4.7/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveVox? LiveVox provides digital contact center software \& services for companies with 20+ agents looking to connect with customers in North America through their solution portfolio. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 32 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: LiveVox - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$5,000.00 - **Pricing model**: Per User - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Automatic Call Distribution - Batch Processing - CRM - Calendar/Reminder System - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Callback Scheduling - Caller ID - Campaign Management - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - Content Management - Conversion Tracking - Customer History - Customizable Fields - Data Import/Export - Email Management - Email Marketing - Feedback Management - IVR - Interaction Tracking - Lead Management - List Management - Live Chat - Marketing Automation - Multi-Channel Communication - Multiple Scripts - Personalisation - Phone Key Input - Power Dialer - Predictive Dialer - Queue Management - Reporting/Analytics - Search/Filter - Segmentation - Shared Contacts - Survey/Poll Management - Template Management - Text to Speech - Third-Party Integrations - Voice Customisation - Voice Mail - Workflow Management ## Support Options - 24/7 (Live rep) - Chat ## Category - [Predictive Dialer Software](https://www.capterra.ie/directory/30597/predictive-dialer/software) ## Related Categories - [Predictive Dialer Software](https://www.capterra.ie/directory/30597/predictive-dialer/software) - [Call Centre Software](https://www.capterra.ie/directory/30007/call-center/software) - [Customer Engagement Software](https://www.capterra.ie/directory/30906/customer-engagement/software) - [Contact Management Software](https://www.capterra.ie/directory/30016/contact-management/software) - [IVR Software](https://www.capterra.ie/directory/30231/ivr/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.capterra.ie/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.capterra.ie/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.capterra.ie/software/29589/callcenternow) — 4.8/5 (314 reviews) 5. [Readymode](https://www.capterra.ie/software/136728/readymode) — 4.6/5 (136 reviews) ## Reviews ### "Best call monitoring platform out there" — 5.0/5 > **Modesto** | *24 May 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: There are a lot of things to like about the software, one of my favorite features is being able to distinguish between the member and the agent's audio, this is very useful when listening to calls. The option to hear the member's channel during hold is a great feature which helps uncover any negative sentiments the member might have which might not be brought up when speaking with the agent. I like how the call is loaded completely so you don't have to worry about the call buffering if you lose internet connection. > > **Cons**: The only thing I don't like about LiveVox is that it lacks the ability to record video, other than that it is a great product. > > Overall my experience has been great, i was using Encore before and this is a huge upgrade. Everything about LiveVox is 100 times better, from pulling up data to quickly editing scorecards and filtering calls, LiveVox is a great product. ----- ### "Putting your call center in your own hands" — 5.0/5 > **William** | *23 June 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Ever had a piece of software that you barely knew how to use and relied completely on support and professional service fees to make any changes or updates? That is NOT LiveVox. By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center. > > **Cons**: Due to the innovative nature of LiveVox some of the new products start a bit "bare bones" but after a few short iterations and feedback from customers they quickly improve and integrate into the existing suite of products. > > We have been able to consolidate each of our off-shore teams into one large blended team. This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center. ----- ### "LiveVox Feedback" — 5.0/5 > **Jeff** | *12 June 2020* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software. The software is constantly upgraded and new features are added, making it an industry leading solution. > > **Cons**: The software should allow for more ad-hoc, dynamic changes to call selection criteria. Also, allowing customer more access and control over changes within the system. > > LiveVox has been an excellent partner allowing us to advance our business and reach record revenue. ----- ### "Livevox Review" — 4.0/5 > **Robin** | *10 August 2020* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: Multiple dialing options including Blaster, RPC, QC \& HCI, Preview services. > > **Cons**: Customer Support Team is a very convoluted process. We struggle with the multiple emails and slow process to get questions answered. They push a lot to self service and do not even offer an answer most times to the question at hand. If it wasn't for our Mid-level Market manager, I do not think we would stay as long as we have with Livevox. Great work, \[SENSITIVE CONTENT HIDDEN\]. There does not seems to be too many subject matter experts that are willing to spend time to assist. I would say \[SENSITIVE CONTENT HIDDEN\] is an example of the opposite of that and is wonderful also to work with. > > We came from PBX technology and utilized outbound dialing only. We are now using inbound and outbound dialing. We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well. ----- ### "Reliable & Compliant Dialing Service" — 4.0/5 > **chris** | *22 May 2020* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Clicker Agent feature keeps us compliant and lawsuit free. LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have. > > **Cons**: Customer service is over seas and very difficult to deal with. LV also has something called Leg minutes which should be included in the minimum requirement of minutes however they are separated for some reason. > > Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the \#1 dialing solution for the collection industry. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ie/software/81432/livevox?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/81432/livevox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data