Campaign Monitor Reviews

I love Campaign Monitor

Pros:

I am a web developer and their API is fantastic to use. It is easy and straightforward.

Cons:

Some things within their GUI are hard to find and some extra logging features for developers would be handy.

Great Email Automation Tool: Campaign Monitor

Comments: Overall, my experience with Campaign Monitor has been very positive. It is an intuitive and user-friendly platform that allows me to easily create and send emails. The analytics and customer support are also helpful.

Pros:

Campaign Monitor is an excellent email automation tool that is user-friendly and easy to use. It has an intuitive interface, great customer support, and comprehensive analytics. I appreciate that I can easily customize my emails and track their performance.

Cons:

The only downside of Campaign Monitor is the cost. It is quite expensive compared to other solutions. Additionally, some features are limited, such as the ability to personalize emails based on customer segments.

Worst Customer support ever.

Comments: These guys are happy to continue collecting your monthly subscription from you, They have the worst customer service ever. However if you try to log in and have forgotten your password - you wont get your email password reset. Once again - you are referred to log in to reach customer support. And round and round you go.

Pros:

They have the worst customer service ever. Good luck trying to get them to contact you.

Cons:

These guys are happy to continue collecting your monthly subscription from you, However if you try to log in and have forgotten your password - you wont get your email password reset. Once again - you are referred to log in to reach customer support. And round and round you go.

Excellent Email Marketing Platform - Campaign Monitor

Comments: Overall, my experience with Campaign Monitor has been positive. The platform is easy to use and has a great feature set, and the analytics have allowed me to track the success of my campaigns.

Pros:

Campaign Monitor has been an amazing tool to help me create and send out newsletters for my business. It's incredibly user-friendly and intuitive, letting me customize my emails with ease. The analytics feature is also great, allowing me to track how my emails are performing and make adjustments to improve future campaigns.

Cons:

While Campaign Monitor is a great platform, its reports can be a bit limited and the cost of the service is quite high.

Gets the Job Done

Comments: Overall I'd recommend Campaign Monitor, especially if you're in a rush.

Pros:

We enjoyed using Campaign Monitor after switching from MailChimp. We were able to get up and running, fast.

Cons:

We disliked that the platform seemed to be split between different names. Sometimes the login would redirect us to another website which was a bit weird.

Campaign Monitor

Comments: My overall experience with Campaign Monitor has been positive.

Pros:

I liked the fact that Campaign Monitor is incredibly easy to use, with a user-friendly interface and plenty of resources and tutorials to help you get started. It also offers powerful features like custom-built segmentation and personalization tools, automated email campaigns, and the ability to track and analyze results.

Cons:

One of the things I least liked about Campaign Monitor was the lack of customization options for emails. There were limited options for customizing the design and formatting of emails, which was limiting for certain projects.

Campaign Monitor

Comments: They have a wide range of features and the user interface is very intuitive and easy to use. The reporting features are also very useful and the customer service team is always available to offer assistance. I have also found their prices to be competitive and their customer service to be excellent.

Pros:

I'm really impressed with the features and functionality of Campaign Monitor. It's incredibly easy to use and offers a lot of flexibility. The drag-and-drop editor makes it simple to create great-looking emails and its ability to personalize each one with customer data allows me to send targeted messages.

Cons:

One of my least favorite aspects of Campaign Monitor is that it does not offer an integrated analytics platform. This means that users have to use third-party tools such as Google Analytics to track the performance of campaigns.

Easily Track and Analyze the Success of Your Email Campaigns

Pros:

Campaign Monitor has been an amazing asset for my business. It allows me to easily track and analyze the success of my email campaigns, giving me valuable insights that help me improve my strategy. It really helps to know what works and what doesn't so I can make sure my campaigns are as successful as possible. The user interface is intuitive and simple to use, and their customer support team is always quick to respond to any questions I have. I highly recommend Campaign Monitor for anyone looking for a powerful yet easy-to-use email marketing tool!

Cons:

It's great for creating custom templates, but what I would love to see is more pre-generated options that would make it even easier to get started quickly. All in all, I'm really happy with Campaign Monitor and would definitely recommend it!

Easy to get started with, robust enough to Grow with

Pros:

Gettin started with Campaign monitor is a lot easier than with many of their competitors

Cons:

Lack of a free trial. Several of my cleints would have preferred to use it for a mailing or 2 before commiting

Powerful Email Marketing Platform

Pros:

The drag-and-drop builder is easy to create an email campaign and also offers various integrations

Cons:

Campaign Monitor also allows you to upload the campaign in HTML format and automatically generate a plain text version. But the generated text is not great for HTML lists as they all appear as a single paragraph, which is unlikely.

Excellent Email Tool for small business

Comments: Campaign Monitor allowed us to send our monthly newsletter with ease. This brought in an abundance of new business for the company and helped to grow revenue.

Pros:

Campaign Monitor is simple to use and allows any business to run marketing campaigns to their audiences. The drag and drop builder is excellent.

Cons:

Campaign Monitor doesn't have a CRM, so you'll need to import your lists for every send or integrate with a something like Zoho, HubSpot or Salesforce.

Great Product, Great Support, Definitely Better than Others We have Tried

Comments: After over twelve hours attempting to log on, pay for, and conduct a REPEAT newsletter/emailout with one of its competitors, GetResponse, I had to look elsewhere, because their system was rejecting our email list, because it "looked" to GetResponse's totalitarian software as "very similar to another list on its server"---OF COURSE IT LOOKED SIMILAR---We had used their service twice in the past year---with admittedly a few "hiccups", but we had got those emails out. Their service refused to let us log in, or pay for, or reactivate our old account, so we had to create a new one---and that's likely one factor that led to the total failure of their organization to provide the slightest bit of genuine service to us yesterday. Shortly before midnight, I tried competitor "RedCappi", but after I edited an outgoing email address, it looked as if they might delay sending the test emails, so while waiting to see how long that delay might be, I set up a "Campaign Monitor" account, and proceeded with the same process (our newsletter html was "ready to go"---having been produced by the IT guru at our factory overseas). Despite a good half-hour lead, the RedCappi test emailouts took over an hour and a half to arrive, versus maybe less than a minute with Campaign Monitor. I was sold---uploaded all 4800 or so email addresses to Campaign Monitor without a hitch, and Campaign Monitor clearly pointed out a few dozen "oops" emails I had mis-formatted, and I was able to fix all and add them back into the emailout effortlessly. When I wanted to send to the total list, instead of to four test email addresses, I found a helpful FAQ on the Campaign Monitor site which clearly walked me through how to resend to new subscribers---a vast difference from having to "Chat" on three separate occasions with the GetResponse team to help me with their less-user-friendly system (EVEN THOUGH I HAD USED GetResponse TWICE PREVIOUSLY)!

Pros:

Hard question to answer---Sorry, I have to say "EVERYTHING"! Worked well, priced me in cheaper local currency, fast sendout, very helpful tips on mis-formatted emails, phenomenal customer support, no login or password struggles...the list goes on (a double-entendre).

Cons:

Unsubscribe "Tag" added at the bottom of our emails was in a different font from the bottom portion of our emailout/newsletter---a minor point.

This is your best option if you don't have a good CRM or Marketing Automation (Premier Plan user)

Comments: Non-Profit Discount, Volume Discount, Drip Automation, WYSIWYG editor (removing designer/developer dependency), Web Form Integration

Pros:

You get a: > WYSIWYG email editor (making responsive email design & development a piece of cake). > Conditional email blocks based on list segmentation or conditions. > Easy to setup email drips to your list, based on when they joined, segmentation rules or custom conditions > User management to limit access to the lists and control actual email deployment > Ability to run unlimited basic Spam Filter, Firewall and Email Client tests > New reporting tab makes monitoring email performance much easier

Cons:

The transnational emails are great for basic requirements. Anything more needs custom development and support. I was disappointed when I found there's no way to limit Transactional Emails to run on specific lists out of the box.

Rock solid

Comments: We use Campaign Monitor to keep track of lists on course registrations. We've had the same code running for years and have never run into issues. The API is very stable and after 5 years we haven't had any issues, no breaking changes or anything related to it. I'm very happy with the services provided.

Pros:

I liked the documentation, it's nice and easy to read as well as follow. Integrating with their API was also easy, I had no issues with that and works well. The responses are great and errors that you do get are easy to understand and resolve.

Cons:

I can't fault Campaign Monitor on anything regarding our use case, it has fulfilled our desired use cases.

Campaign Monitor

Comments: If you are using emails to communicate with customers you really can do a much better job with a service like Campaign Monitor. You can create and store templates, get instant reports on opens and clicks, and other data. They have very few glitches and when it happens they fix them right away. Customer service is better than excellent.

Pros:

As mentioned, I would give their customer service a +++. I am a very small user. I'm sure they have much more important clients. But that's not how they treat me when I have a need. They are right on top of things and and I believe they treat me the same as a major user. They also send periodic "lessons" on how to improve email content and they are worth reading. Embedding photos/images is a breeze and you get quality true to that of the original image.true

Cons:

If you are a savvy, tech-smart user you can navigate and use the service with few problems. If you are a 3/5 like me, it is sometimes a challenge to get around. After a while you can learn it, but the initial phases can be daunting. They might consider creating a glossary for some of the technical terms. There are a few options I wish they would incorporate in their text capabilities.

Email campaigns made simple

Comments: Campaign monitor is my favourite email campaign tool and I will continue to use it for its simple, clean designs and service.

Pros:

Campaign Monitor makes it really easy to set up and deliver email campaigns and analyse the results of each campaign. The templates are brilliant for creating quality emails which look professional and clean all you need to do is put your content in. Campaign Monitor basically holds your hand every step of the way and make it easy for you to insert pictures, links, text, call to action buttons and more into your templates.

Cons:

The biggest problem that I've been having lately is trying to send a preview email to myself...it never seems to work on a Friday! It can be really frustrating if I have something that I need to get done that day and I can preview it in my own inbox first. It seems to work every other day of the week though.

Great mid-level email marketing tool

Pros:

Very easy to set up triggers and actions. You can get going in Campaign Monitor very quickly. Setting up email sequences based on complex user activities is a breeze. The live reporting feature...with a globe pinpointing exactly where the recipients of your email are opening your email...is super cool and valuable from a geo-marketing point of view. Basic personalization and transactional capabilities are decent as well.

Cons:

The support was not the best. Hit and miss. Sometimes they answered questions/resolved issues in almost real-time...but other times it can take them up to 48 hours to get back to you.

Great product for small biz, but limited capabilities

Comments: I can quickly build one template and create different versions of it. Or, I can make duplicates of an existing email, and make any edits I want. It's very easy to use for basic email creation and deployment.

Pros:

There are a dozens of templates to choose from, or you can build your own campaign. Easy to get started, easy to set up deployments.

Cons:

I've never been able to upload prebuilt html into the platform. Supposedly you can, but we had a designer, and two managers all sitting around the computer for nearly an hour trying to figure it out to no avail. And a more robust search feature would be great - like the ability to search by subject line or key word.

Campaign Monitor makes email marketing easy with it's easy to use interface and a ton of features.

Comments: The biggest benefit was that I was able to get up to speed and learn the software quickly. It wasn't overwhelming and I felt like I could build great looking emails right away.

Pros:

I like that it enables you to create great looking email without any prior experience or knowledge coding or building emails. They have a drag and drop email builder that allows you to quickly create beautiful, responsive, mobile-friendly emails in an easy to use interface. Their marketing automation features are also much easier to learn than some of their competitors.

Cons:

For advanced email marketers with coding and development knowledge, Campaign Monitor is a little too simple. It really is geared to marketers who don't have a lot of development knowledge and lacks some of the features of Salesforce's Marketing Cloud.

The Smartest Place for Email Marketers to hang out!

Comments: I first became aware of Campaign Monitor many years ago when I was getting my start in email marketing. I learned so much from all the important resources on their website, which really helped me to leverage competitive design strategies for my campaigns.

Pros:

Campaign Monitor is a leader in the industry because they provide a great product and fantastic support - their site is a treasure trove of need to know information on email marketing, all at your fingertips whenever you need it. This combination really gives you the edge when it comes to creating, testing, and launching competitive campaigns that drive engagement with your audience and result in increased conversions.

Cons:

What's not to like? Campaign Monitor has so many advantages there's not anything to complain about!

Good email tool

Pros:

The import function is pretty cool. Simply paste a list into a form and it figures it out by itself.

Cons:

The workflow is not always intuitive. More choices should be available at any given time.

An expansive email marketing tool.

Pros:

Campaign Monitor is a full-featured, high-quality email marketing tool. My business has found success using this tool for both internal and external audiences. I find the greatest value in the analytics features of the tool. This helps my marketing team use data to plan directed communications to employees and customers.

Cons:

The customer service is non-transparent. Campaign Monitor makes many attempts to defer your help requests through pages of FAQs and making it difficult to find their email contact form. It looks like they have a call-in line for premium pay customers, however I did not have any issues I needed to contact them for while I had the premium account.

very good email marketing application easy and convenient to use with many essential tools

Pros:

If you want to highlight a good email so that your clients do not miss it, Campaign Monitor is ideal. Campaign Monitor provides us with a large number of essential tools for an email marketing job. It provides us with a large number of templates and a good form of easy and comfortable editing to create and develop beautiful web designs. allows us to manage and take control to send emails. perfect for advertising campaigns with a marketing contact organization. It also includes a tool that keeps us informed in real time and details about who opened the emails and who shared it. a copañia very attentive to its users. offers us 24/7 attention

Cons:

Campaign Monitor only offers us a free demo. I think you should give a free trial of your service for a limited time to get more customers and see everything that this application offers. I think this application should be developed in more languages to keep growing

Easy to use product with excellent options

Comments: Easy to use professional product.

Pros:

It has excellent controls over our team's access. It is easy to make up templates and have our team modify them to use. I like the way it saves as you build the template. Great features.

Cons:

The cost for small companies with low volumes is high. We have a large data base that is divided into 40 or more lists in different languages. We send out targeted marketing to selected real estate groups so the volume sent out per month is low. We only use lists appropriate for the property to avoid unsubscriptions but because our total number of subscribers is high, the monthly cost is higher than I believe is fair.

Blown away

Comments: I had a very particular issue, not with the product itself, but getting it to work on my page. Again, the problem was not what they made, but where I was making it live...a hazardous environment, and it was still working well despite not having good reasons to. I am a contractor for a client, and nobody gave me any grief about not being a direct employee. They were so willing and eager to help right out of the gate, and they took time out to walk me through every possibility, as well as how to address those possibilities. This is a day and age where everyone's so impulsive that they literally can't function unless you chop everything into notes and bullets, and here they are (concisely, not wastefully) giving a total breakdown. And it's not curt, and it's not condescending. They just care that the issue gets resolved, instead of 95% of other online support, which is pointing fingers and passing the buck.

Pros:

Genuinely care Really quick turnaround time Product fluency Thoroughness Confidence Objectiveness

Cons:

I'd have to invent something. I wish every time I picked up the phone to talk to someone in this situation it could go his smoothly.