RetailEdge Reviews

We have been using RE since 2007 and have been very happy overall.

Comments: It's an effective way for us to manage our inventory and reports with out a high cost. I do wish there were a userface update to be more "modern" and the ability to look up customers who haven't been here since, say, 2015. More in depth reporting can be beneficial as well.

Pros:

The affordability is nice, compared to others that I've shopped around for. We purchased our setup in 2007 and we have since added to it, and have a total of three key FOB's (2 machines, 1 backup) for our business. I can operate the system in my sleep because I'm familiar w/ it, which makes it very hard to consider changing to another system. After digging into the features I was looking for, I found that with a modest purchase, RE can do everything that I want and need it to do.

Cons:

I have asked for some features over the years that seem simple and would be useful for the wide variety of customers as well. However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen. Example: We sell canned cat foods, and often times, we sell 24-72 of them at a time. Most of these cans have to be scanned at least once. Errors happen, and if our inventory is off or the items have arrived before being put in, there will be a negative. If you aren't looking at the screen, you'll simply not see the "are you sure" notification, which another scan of a can hits "ok" We have trained ourself for the most part, but it would still be nice to have an alert.

Retail Edge is great for my business!

Comments: [SENSITIVE CONTENT HIDDEN] was great helping set up the software, training me on how to enter inventory and use it for everyday use. [SENSITIVE CONTENT HIDDEN] was also great along the way answering all my questions and helped us order our gift cards, which we love! The technical support team has been amazing and is always eager to help! They even find problems before you do. Everyone I have come in contact with has been friendly and helpful. I can't say enough great things about this software and how amazing it has been for my retail store. I implemented Retail Edge from day 1 and I am so happy I did! Especially with the pandemic. If I did not have the seamless integrated with Shopify, I can't say I would still be open today. That really saved me and kept customers thinking about my store! I can't say enough good things about Retail Edge!!

Pros:

Retail Edge is so easy to use! The checkout process is straightforward and hard to make a mistake. The integration with Shopify is great for my business because I have the same inventory instore and online. The reporting is amazing to help analyze my business. The gift cards Retail Edge offers are nice to offer to customers and easy to use when checking out. The purchase order section is great for retail because you can easily see what hasn't come in and what you should cancel. I also like that the Retail Edge team is constantly updating the software and staying up to date so you don't have to. I have used most features that Retail Edge offers and I love most of them!

Cons:

I love so much about this software but if I had to change anything it would be to make the security feature easier to use. I want to be able to lock the sales manager so employees can not see how much money is made, which you can do, but every time I lock it, I mess something else up. Also, one thing I have run into with the online integration is when people buy gift cards in store and want to use them online and vice versa. If there was some way to make gift cards able to use both instore and online, that would be awesome! So, just making those things easier would be so helpful and make this software perfect for my business!

RetailEdge is the POS to use

Comments: Using RetailEdge to keep track of sales, inventory, and run needed reports. Very positive experience.

Pros:

It is easy to add products and / or make changes to existing products. You can run many types of reports to get whatever information you might need at any given time. Tech support is the BEST! (Thanks, Raymond!!!)

Cons:

So far the biggest issue is adjusting to the newer look when updates hapen - last one moved the product tabs to the side from the top.

retail edge!

Comments: using it for over two years and I regret buying 52 times a year. gold member , waist of money, I wish they would listen to their costumers business needs when they do an update.

Pros:

nothing at all , this is a waist of TIME and money.

Cons:

I just have cons time consuming , even when utilize excel to reduce time editing, adding and editing inventory, this is not for a small business ,on the other hand absolutely horrible for large business with large inventory if you have a small inventory business i.e. less than 500 items, this software is okay !!!

Customer service with [sensitive content hidden]

Comments: We have been with you for 11 year so we are obviously happy.

Pros:

[sensitive content hidden] was incredibly helpful. Very patient and knowledgeable. We RARELY use our Gold service but when we do it is CRITICAL to us. So thank you for supporting us.

Cons:

In the past some of the support staff has assumed that we have no clue about anything. We may not be software engineers but at least we know our business. This has not been a problem in years, so apparently you fixed the problem.

Excellent Product

Comments: Oh! This has been a great experience for managing inventory and for processing sales in a professional manner. Both for the customer and cashier's experience.

Pros:

I like that I have the option of Free email tech support and that updates are reasonably priced via the bronze package. The replies are always courteous and helpful. Plus, I know that I have the paid one off tech support service which I used once due to the urgency of the issue. I can't complain about the actual software because I am extremely satisfied.

Cons:

I wish that I could refund a store credit via cash instead of only being able to apply it to an invoice. Sometimes, I need to refund a customer their store credit and I have to do lots of work arounds. It would be nicer to have a totally revamped discount system. I find creating promotions and renewing them tedious. The options are adequate, but the interface is not user-friendly for regular changes... it just needs to be an easier faster process for the person inputting the promotions. Again, possibly a total revamp instead of updates. Maybe an up-loadable spread sheet would be an option as there are sometimes so many items to create promotions for that my ability to create promotions becomes frustrating.

Feature Rich, Robust & Easy to Use Store Management Software

Comments: In investigating RE, I emailed the company many, many times. I always got a prompt, complete reply that covered all of my concerns. They were patient and helped me transfer data twice, as the new computer crashed and had to be repaired, then the software reinstalled. In refining the program for my vitamin shop, they have been helpful every step of the way, often offering solutions from their own experience using RE.

Pros:

-soft learning curve -excellent reports -feature rich -extreme value for the price - wicked awesome support -easy to update inventory

Cons:

- minor tweaks that may well be built in later- just getting used to another system, nothing really against RE

Great system especially if you're internet is not stable

Comments: It works well with our current system.

Pros:

We chose this software because we didn't have to pay a monthly fee (except for support). We liked that the inventory and reports are all included.

Cons:

The software was a little confusing in the beginning. It's expensive to get new workstations but it pays for itself eventually when you use it for a longer amount of time.

Perfect for businesses big or small

Comments: Super easy to use and worth every cent.

Pros:

Retail Edge is easy to use and support in on the system in the Help tab.A help tab that actually answers your questions and videos to make it easy to understand.

Cons:

I have no complaints, Retail Edge works perfect in all areas of the business.InventorySales ReportsPOSSo many options for sales.

Great Customer Support

Pros:

Software is very good for a multi location business and the tech support is excellent!

Cons:

Nothing that I can think of! Very few problems and the help with setup was excellent!

This software constantly grows with our business and there are features we still haven't used yet.

Comments: It is "as advertised" Easy to set up and implement. Easy to use once you figure out the many functionalities (and there are many). We add new customers with ease and can track their purchases and we can advise them of how soon until they get loyalty dollars. We can issue gift cards and track them. We can give charge accounts if we wish and charge whatever interest and if you integrate your software into your e-mail, bill them monthly (a feature we have yet to use). When entering a new PO and entering multiple new inventory items, I love being able to use the previous items UPC code and the ability to just change item number/description,etc. which saves me a TON of time from having to do each item from scratch. You can add new items on the fly while a customer stands there and the reports! I haven't even mentioned those! We can easily compare month to month, year over year sales. When renewing our insurance policy each year, it only takes minutes to get them the information they need. We also had to file an insurance claim a few years ago and this software saved our butts! We were able to easily look up inventory value quickly. The claims guy said it was the quickest and most detailed claim he'd ever seen!
I love that I can put in items sold in multiples and a box will pop up to ask how many. How you can have an unimaginable amount of departments and categories to insure you can pinpoint sales strengths and weaknesses. This software seems simple until you use it and realise that it's very complex and has so many features for the price. The ease of use fools one into thinking it's basic and may not have everything you need. ANY new business that I speak to I tell them about all of the features we use and them any we do not (ability to have touchscreen with pictures, integration of security cameras, ability to use scales and weigh product to sell). Another feature I almost forgot about is to track individual sales people's sales which has been very handy as we pay commission on some things and need to see who sold what at the end of each week.
I literally could go on and on and have to tell people when I gush about the software that we are not getting paid to push it. I will admit, it doesn't have the prettiest interface but when you use it, you can appreciate the loud colours and large buttons as you need to find things fast and you can with this software. I spent months researching software. This was our answer. BUY IT! It will not let you down!

Pros:

Top on my list is ability to serve multiple customers as they change their mind or go to get something else. I also love the ease of ordering when I generate PO's based on min/max quantities. The ability to have gift cards has been HUGE and one of the primary reasons we got this software. If a customer loses their card, due to extra information we put in at the time of purchase, we can find it and they can still use it. We've been able to easily add on more registers as our business has grown without any extra work being needed. Our customers love the ability to look up past purchases to aid them in their current purchases (to repeat or not repeat what was bought before). We both love the loyalty dollars feature which eliminates the need for punch cards. We also love the ability to do packages of items that we sell in monthly or quarterly specials. There are so many more features. We tell any new business this is THE only software they will ever need!

Smokey Shay’s review

Comments: I have had nothing but positive interactions with the customer service department of retail edge everything has been incredibly smooth and very easy to use

Pros:

The register system is user-friendly and easy to teach new employees to use, if and when we ever have a problem retail edge customer service is very easy to use and they solve all problems in about 30 minutes or less… But problems are few and far between over the last 10 years of using this system

Cons:

The only issue I have had over the last 10 years as if an employee accidentally deletes a listing with the barcode still in the listing retail edge remembers that barcode and we do have an issue with having the “this item has been deleted” error message... I have found an easy work around by putting the barcode into the stock number field so that this error message does not happen

Former QBs user

Comments: Very pleasant

Pros:

Multi location. Recon. Brendon barcode reader

Cons:

I think it could have more options for credit cards processing

Smoke Shop/ Head Shop

Comments: I had the opportunity to work with Retail Edge, and I am thoroughly impressed with their services. The team at Retail Edge was highly professional, knowledgeable, and efficient throughout the entire process.Retail Edge's POS system is highly functional, intuitive, and user-friendly. It enabled our team to effortlessly manage inventory, process transactions, and generate sales reports in real-time, resulting in a streamlined operation and improved efficiency.Retail Edge's customer service is unparalleled. Their team was readily available to answer any questions and provided excellent training to ensure we were entirely comfortable with the system.In conclusion, I strongly recommend Retail Edge to any business seeking a reliable and efficient POS system. Their advanced technology and exceptional customer service make them stand out from the competition.

Pros:

The customer service that Retail Edge provides is unparalleled. They were always available to answer our questions and provided excellent training to ensure that we were completely comfortable with the system.

Cons:

I cant think of anything specific , but the team as always been very accommodating at adding things or making changes to the program to help us achieve our goal .

Best Value and Excellent Service

Pros:

Simple yet powerful. Great support. Online forum is excellent for getting questions answered or to learn a new skill. Fantastic reports and even more functions I have yet to try out. I love how there isn't a huge monthly monetary commitment and that the software does exactly what I need it to do. You really can't go wrong. It was the best decision I made. The gentleman who runs Rings n Things recommended it and I am so glad I went with his recommendation. It is scary to put all your inventory onto one system. I started with a small store and now we are filled to the brim. I am very confident with the software and am looking forward to doing more with it when I can find the time to play with it. I am happy to talk to anyone who has any questions.

Cons:

My online store and inventory are not directly connected. The printers can be a pain but that is more of a printer issue not a software issue. Also things are wonky with only one USB on most new computers. Again, the printers don't want to play nice all the time.

Retail Edge gives us all we need and more!

Pros:

The reports available are wonderful. I like that I can create/customize the reports I use most frequently and save them as "memorized reports" and name them as we see fit. The setup was pretty easy overall and the customer service since then has been great. Low monthly fees, or fees based upon your needs is a bonus. User friendly on the front end and staff tends to learn quickly. The deeper you get into the system and use the features available the more you see it offers. The Demo/Training mode available is fantastic!

Cons:

We have used Retail Edge about 2 years and just added another terminal at a new location. We are learning how to make sure each user can only see their specific data unless given security rights to see both/all locations. I feel there are a few reports that still show all locations data even though based on their user "rights" they should have limited visibility. Maybe I missed a step during setup? Overall; very happy, just completed cashier training at the new location, and looking forward to what we can do now.

I Love This Retail Solution!!!!

Comments: Peace of mind, easy backups, control over inventory, solid reporting.

Pros:

GREAT free customer support over email. Frequent updates. VERY Flexible. AFFORDABLE purchase price and updates. Rock solid performance. Great under the hood abilities. Without a doubt, the most feature rich and the most affordably priced retail pos with an incredible and responsive team. Recently improved support for integrated cloud, network, e-commerce. Runs very well on Windows 7.

Cons:

Not the MOST appealing visually. Some features are buried or structurally antiquated. Good (not great) reports, templates (no ability to edit template for reports receipts). Sales/discount rules are one of the elements that are feature rich, but tricky to set up. Not as intuitive as they could be. For some, (not me) it might be a con that it doesn't run on an iPad.

Wonderful! Never a glitch!

Comments: The software does everything! It provides a flexible and user friendly POS that fits my business. It is affordable, secure, provides numerous reports and has the best support service you will find. Seriously, the best retail program out there.

Pros:

It is hard to pick one thing! It was so perfect for my boutique. But if I have to pick one thing, it would have to be ease of use. I was able to figure everything out without help-although they are readily available if you need assistance, and could train my employees on the system myself.

Cons:

Since it provided everything I needed, and was so flexible in application, there isn't much I don't like. My store is unique in that I sell some custom items (curtains for example) that are made up of various items purchased and sold as a single unit. This is a bit cumbersome but manageable.

Happy User

Comments: I have used other point of sale software and had nothing but headache using the software which was Much more expensive.

Pros:

I like customer support. They are awesome and have always been there for us. I will definitely recommendThier gold plan it is worth having.

Cons:

I really have no complaints other then I need more time in the day to use all the reports I could be using.

RetailEdge Increased Productivity

Comments: We have been using RetailEdge for around 20 years and have always been very satisfied with all the services and products we use.

Pros:

The system is almost an all-in-one for our business! Integrations are seamless. Support is amazing! We can get any report we need and manage our inventory and sales all in one system.

Cons:

I have nothing to add regarding what I like least.

Retail Edge was a solution that allowed us a robust, feature rich system with a low entry cost.

Pros:

We love that we were able to use a lot of our own hardware, we can run remotely offline with their Island system and have multiple locations. Our budget was small, but the system affordable and delivered on our needs. We like that we can talk to someone and our Gold Support Plan allows us access to technicians when we need it.

Cons:

Some types of transactions are a little restrictive, however, it may be our own lack of knowledge. We continue to learn about the software and new ways to do things. Sometimes we are just too busy to learn more about it. To this end some additional webinars would be helpful routinely where we could get some online training and ask specific questions.

Easy to use and learn and very Affordable

Comments: Tracking sales, Inventory and customer traffic was a key factor to us purchasing Retailedge. Ease of reporting was surprising easy

Pros:

Easy to learn and use sales. Screens are easy to read and follow. Customer base is very useful

Cons:

PO and ordering can be a bit confusing. I do not order very much purchased product only 1 time a month if that

Retail Edge Works

Comments: Very happy

Pros:

Works well with multiple locations. Without a multi-store operation there would be no way to keep track of inventory or sales at all locations

Cons:

Getting data out of the system for use in other software could use a bit of improvement

Long time customer

Pros:

The software is easy to use, there aren't any features I'd like in a POS system that are missing. In fact there are features in RE that I don't use that make me want to try them out just because I have this access to them.

Cons:

I have reported a bug five years ago and it still hasn't been fixed. Support looked at it with me and said I was the only person that had reported that issue and that they'd work on it but yearssssss later the bug is still there!

Best All Around POS System on the market!

Pros:

Awesome Customer Support! They always listen and work to do their best to make sure the system works for you!

Cons:

As an IT Manager, the only thing missing is a way to automate the updates behind the scenes so our clerks do not have to do this manually.