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About Wrike

Stay in control of PMO with features that align strategy, planning, and execution. Enjoy 360° visibility, automation, and reporting.

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Pros:

I liked that Wrike was able to integrate easily into our systems as well as being fairly intuitive to use.

Cons:

Customer support is poor, be very cautious about changes to level of service or SLA's mid-contract with no recourse.

Wrike ratings

Average score

Ease of Use
4.1
Customer Service
4.3
Features
4.3
Value for Money
4.2

Likelihood to recommend

8.1/ 10

Wrike has an overall rating of 4.3 out 5 stars based on 2,784 user reviews on Capterra.

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Filter reviews (2,784)

Kendra
Kendra
Operational Excellence Analyst in US
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Transparency and Collaboration with Wrike

5.0 3 weeks ago New

Comments: Our organization has had a wonderful experience with support through our [sensitive content hidden] and the Wrike Help Desk. We did learn to make sure wording is very specific and detailed when working with sales.

Pros:

I like how Wrike helps increase transparency and collaboration within our entire organization.

Cons:

In a project, the data within the fields only "copies/duplicates" within the same task/project line level. The only way to get the data within the top level task to copy into sub tasks is to either pay to enable integrations and pay to have their solutions engineers write code to create a "Wrike to Wrike Integrations" or to manually transfer the data into the sub tasks.

Alex
Operations Director in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike Review - 3yr User

5.0 2 months ago

Comments: Wrike has been a game changer for our team, we have multiple specialist teams that use it in very different ways and it's critical to keeping our fast-paced work on track and organized. I do wish it had better integration with Google Suite tools, in a growing virtual and remote environment it feels critical that they figure out how to sync with cloud tools in a more seamless way, but overall very happy with our experience

Pros:

There are so many different ways to organize, view and process information in Wrike, so it works well for many learner types. The amount of customization once you really know how to use the tool is vast, so once you invest the time to get over the learning curve you can really run with it.

Cons:

The learning curve is steep, and we've found that just providing the training videos to our new hires during onboarding is not sufficient. We have to create dedicated, days-long workshops to teach staff how to use it.

Matthew
Matthew
CMO in Australia
Verified LinkedIn User
Media Production, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Extremely Disappointed with the Wrike Team

2.0 last year

Comments: I’ve been using Wrike for a while now, and honestly, I thought the software was pretty decent. But wow, their customer service and accounts team? A whole different story. We’ve been stuck in this crazy mess because of an internal error made by a former employee and we’ve been trying to sort it out for months in good faith with Wrike, but it’s like talking to a brick wall. It’s super frustrating and feels like we’re just going around in circles. Trying to get through to their customer service is like trying to find a needle in a haystack. They dodge our calls, and getting any sort of response feels like a miracle. Either that or we end up speaking with really unprofessional reps that don't even bother to help or escalate. The times we did end up finally getting someone to help, they basically said, too bad, out of luck! And here’s the kicker – they’ve locked us out of our own data and systems because of this billing issue. It’s like they’re holding our data for ransom, which is just insane. It’s like they’re saying, “Nice data you have there, shame if something happened to it.” Not cool at all. Bottom Line: The software might be okay, but dealing with their team is a nightmare. It’s left a really bad taste in my mouth. If you’re thinking about using Wrike, just be aware of what you might be getting into with their customer service and billing. I’m definitely telling my network to steer clear!

Pros:

Good product solution for Project Management and would be an amazing bit of software if the support and accounts team were good to work with. They took an amazing product that I am about to walk away from, just because they have company syndrome now and like abusing the little guy!

Cons:

Customer service, support, and billing are awful. Beware!

Wrike Response

last year

Hi Matthew, We sincerely apologize for the frustration and inconvenience you've encountered. Please know that we take your concerns very seriously, and we're actively reviewing our processes to ensure better support. We understand the gravity of the billing issue and its impact on your operations. Rest assured, we're committed to resolving this swiftly. Your feedback is invaluable, and we're dedicated to regaining your trust. Please contact us directly at [email protected] for personalized assistance. Thank you for bringing this to our attention.

Kevin
Director, ERP Project Management in US
Biotechnology, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Automation and dashboards

5.0 3 weeks ago New

Comments: Wrike has enabled us to create a central source of truth and build greater transparency of our project portfolio. The automation has eliminated manual activities and the ability to integrate with other platforms drive efficiency.

Pros:

Request form, blueprints, dashboards and automation. These activities help with transparency and eliminate manual work.

Cons:

Nothing right now. We have been using Wrike for seven years and over this time the platform has transformed to be a central source of truth for our program.

Saad
Strategy Analyst in US
Management Consulting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

What I Experience with Wrike

4.0 3 weeks ago New

Pros:

Wrike facilitates robust PPM capabilities which enables me to save time by eradicating manual processes through real-time automation.

Cons:

Apart from lack of offline access, I do not have any overwhelming aspect which I face.

Brian
IT Project Manager in US
Gambling & Casinos, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Wrike Makes Project Management Easy!

5.0 3 weeks ago New

Comments: My company migrated to Wrike from another work management software about twelve months ago. The transition and adoption rate were easy due to Wrike's intuitive workflows and easy-to-build dashboards.

Pros:

Wrike's intuitive design makes it an easy work management application to adopt. It provides a robust set of features, such as task management, project scheduling, resource allocation, time tracking, and collaboration tools, to streamline team projects and workflows.

Cons:

Some of the reporting features could be improved upon. The formatting of reports saved to PDF isn't always aligned.

Keegan
Supervisor in Kenya
Education Management, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Time To Change to Wrike

5.0 2 weeks ago New

Pros:

It is so easy to learn and use. The prices are also worth it

Cons:

So far, so good. No issues experienced when using Wrike.

Adebola
Manager in UK
Dairy, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Appraisal for good deeds

5.0 3 weeks ago New

Comments: My overall experience with wrike is good so far. If I were to rate them, I would give them a 9/10.

Pros:

It allows me to prioritize tasks. It also allow me to manage time effectively.

Cons:

So far, there has not been any problem with Wrike.

Sarah
PMO Lead in US
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Customizability and Seamless Integration with Wrike

5.0 3 weeks ago New

Pros:

Wrike is highly customizable and flexible to any workflow or business process.

Cons:

The licensing has to be purchased in packs of 10.

Verified Reviewer
Verified LinkedIn User
Nonprofit Organisation Management, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Powerful Project Management Tool

4.0 last month New

Pros:

Offers tools like time tracking, Gantt and Kanban great tool for project management with a lot of power and functionality

Cons:

Technically is a great tool with no issues but depending on your use case if you don't need its level of power it may be overkill making it hard for some users.

Kelley
Implementation Consultant in US
Marketing & Advertising, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Wrike- transform the way you work

5.0 5 months ago

Comments: Wrike allows me to be flexible in the way I organize work, and see work with the dashboards. By using this I never lose track of my projects and tasks, and can easily communicate with other team members. It absolutely increases our work efficiency.

Pros:

Wrike has a unique ability to organize work in the way that many other project management systems do not. It's a simple element of the platform, but it makes a world of a difference when you. start onboarding multiple teams across multiple departments. It also has strengths in cross-departmental collaboration, work and file sharing.

Cons:

It take's some time to learn your way around the platform and get the full benefits from it. But once you do, the value you can unlock is amazing.

Nate
CEO and Founder in US
Financial Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Wrike is top of the line!

5.0 7 months ago

Comments: Our team was able to collaborate with each other all while utilizing the A.I. LLM features within the platform to seamlessly tackle tasks without having to switch between gpt apps.

Pros:

Wrike has a great interface that makes Project Management easy. The proofing tools made my job as team leader especially easy as it was a few clicks to fix typos before the project could be completed.

Cons:

There could be more features for financial aspects of the project, I only suggest this as a further upgrade as the platform could become a one stop for everything.

Otilde
Otilde
Product Designer in Spain
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Design Savior for Timely Projects

4.0 6 months ago

Comments: Accessibility to team members with different technical abilities combined with its effective management of complex, multi stage design projects was a primary factor in our resolution.

Pros:

Workflows that are customizable fit perfectly into our design processes. Thanks to its easy-to-use interface and potent task management tools, the reduction of missed deadlines has become substantial, and team coordination has significantly improved.

Cons:

The mobile application is without a few key features from the desktop variant, thereby restricting one's ability to be productive while on the go.

Grace
Volunteer in Australia
Religious Institutions, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Why I Prefer Wrike Over Alternatives for PPM

5.0 4 months ago

Pros:

Wrike is one of the tools which I have used for quite so long time now. I like that it not only offers PPM tools but also have collaboration, gantt chart and Kanban board features.

Cons:

The last bug which I encountered like two years ago was fixed rapidly by the vendor technical team

Bilal
Non Executive Director in UK
Automotive, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

What I Know About Wrike (Experience Dated from 2018)

5.0 4 months ago

Comments: Project portfolio management. Time tracking. Real-time collaboration.

Pros:

Wrike automates the entire process of project and task management which ultimately leads to high ROI as a result of high productivity.

Cons:

Ever since I started using Wrike in 2018, ai have never encountered issues on my end.

Ray
Managing Director in UK
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A Must Have PPM Tool for All Sorts of Businesses: Wrike

5.0 3 months ago

Pros:

Wrike streamlines project and task management through workflow automation which leads to high ROI as a result of improved productivity.

Cons:

I am a daily user of Wrike and I barely face bugs nor any challenging features to customize.

Tim Van
Senior Project Supervisor in US
Higher Education, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Wrike, an all-in-one work management tool that help streamline our work.

5.0 6 months ago

Comments: Our tenure using Wrike has been so fruitful. It has offered us an perfect workspace that help us streamline our work. Wrike makes it easy for us to plan for our projects and has dashboards that makes it effortless to track our projects progress. It also allows us to use automation workflows which help us get routine work done quickly and with no manual efforts.

Pros:

Onboarding to Wrike was so easy and more to our delight, using it has been much easier than we initially thought. It was also so easy for us to customize Wrike to match with our needs. Wrike security functions are very powerful and help us to keep all our data and information safe. It has well structured dashboards that help us gain full view of our work. There are also automations available that has allowed us to take lesser time taking care of the routine tasks by automating them.

Cons:

Everything about Wrike has been in place so far. There has been no concerns coming from anyone.

Mwanaisha
Real Estate Advisor in US
Real Estate, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike: Sophisticated Tool for PM & TM

4.0 7 months ago

Pros:

Availability of iOS mobile application allows me to streamline business processes on the go from anywhere. Managing project, tasks and enhancing real-time communications is what I relish a lot with this tool.

Cons:

Wrike requires to be integrated with external applications to suit PM and TM needs for global enterprises.

Joao
Spinning Instructor in Portugal
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike is a versatile tool for planning and taking care of team projects.

5.0 6 months ago

Comments: Our overall experience with Wrike has been superb. It has helped us to keep our projects organized making it possible to get our work done within our budget and timelines. Wrike also offers us a common working ground that makes it easy for us to work in unity on all our projects.

Pros:

Wrike has a flexible architecture that made it easy for us to customize it to fit our needs. The user interface is very neat and also easy to use. Wrike has amazing task planning features that help us organize and strategize our tasks for efficiency. It also has stunning collaboration features that makes it easy to unite everyone and every department so as to work together under the same page. Wrike allows us to use automations to perform our routine tasks with lesser time and work input.

Cons:

Wrike incredible run of performances has made us love every bit about it.

Ayomide
Graphic Designer in Nigeria
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

What I Experience with Wrike

5.0 5 months ago

Pros:

Wrike is a central repository for project portfolio management. Availability of iOS mobile application allows me to work on the go for 24/7.

Cons:

The bugs which I was experiencing late last year on my mobile application are no more since the vendor technical team eradicated them when I reached out to them.

Vanessa
Vanessa
Operational Finance in US
Verified LinkedIn User
Construction, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Real-time collaboration

5.0 6 months ago

Comments: I use it for complex projects and to create detailed reports when necessary. Additionally, it offers me multiple options to help automate repetitive tasks and minimize the errors that may occur.

Pros:

which require collaboration between multiple teams or departments. It has also offered me various ways to visualize the work, making it more useful for each department and allowing me to manage everything in the most effective way.

Cons:

The downside is that the interface is quite complex, but with practical use of the tool, it becomes more intuitive and easier to use.

Calvin
Head of Digital Engagement and Strategy in South Africa
Computer & Network Security, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Optimal Program for Project & Task Management

4.0 last year

Pros:

It is through Wrike that I am able to seamlessly and automatically track time and expense on projects.

Cons:

Unlike other alternatives, Wrike seldom track time on projects nor perform any function while offline.

Caleb
Application Developer in Kenya
Civil Engineering, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Very versatile software with a very easy to use software

5.0 10 months ago

Comments: Wrike is excellent for job management and prioritizing. It makes work transparent and collaborative which is tremendously valuable for our team.

Pros:

I like that Wrike has a highly flexible task management system that allows me to create and assign tasks, set due dates, prioritize, and track progress.

Cons:

In my opinion, Wrike has no flows or disgusting features.

Wilcox
Managing Solicitor in Australia
Legal Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent program to manage projects

5.0 6 months ago

Comments: We have been able to manage our projects with ease as we can manage different teams and projects at the same time.

Pros:

Wrikes auto attendant capabilities assist us in scheduling and tracking of leads making sure that all the deadlines and set targets are achieved.Also productivity has been enhanced since Wrike removes all the repetitive chores.

Cons:

So far so good I have not come across any downside in regard to Wrike, Although the android app is limited in functionality.

Vania
Assistant Manager in Australia
Accounting, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Sophisticated Tool for Real-time PPM

5.0 5 months ago

Comments: Time tracking, project and task management are the main benefits that I gain from Wrike.

Pros:

Ever since 2021 in my previous organization, Wrike has been the main backbone tool for task and project management procedures.

Cons:

Wrike has all the features that I look forward to use on a daily basis.