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About Sage Intacct

Sage Intacct is a cloud-native growth accounting solution designed to effortlessly provide you with strategic insights enabling you to scale your business.

Learn more about Sage Intacct

Pros:

Anyone with multiple locations will benefit from this platform. With some experience, the reports are extremely customizable to your exact needs as well.

Cons:

I wouldn't mind if there was a "lite" or "simple" solution. But I guess I can see where that would undermine the overall software architecture.

Sage Intacct ratings

Average score

Ease of Use
4.2
Customer Service
4.0
Features
4.2
Value for Money
4.1

Likelihood to recommend

8.0/ 10

Sage Intacct has an overall rating of 4.3 out 5 stars based on 519 user reviews on Capterra.

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Filter reviews (519)

Rachid
Rachid
Sales executive in United Arab Emirates
Verified LinkedIn User
Banking, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Sage intacct

5.0 3 months ago

Comments: The scalability the program provide,and the easy of use makes it one of the best financial management programs.

Pros:

The efficiently to manage some criteria such as tax deductions and pay calculations

Cons:

The easy of use of the system with it's comprehensive feature set.

Nicholas
Senior Accountant in US
Construction, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Under Construction

4.0 4 months ago

Comments: Sage Intacct has been an upgrade in many ways from Sage 300, however, it is missing some critical components for a company that makes heavy use of job costing. It is obvious that Sage is putting a lot of work into Intacct, so I do have high hopes that the missing pieces will someday be filled in.

Pros:

I like that Sage Intacct is online and allowed us to move away from using a physical server. This allows employees to work more efficiently when working remotely.

Cons:

Sage Intacct does not handle job costing well. We are a construction company and Intacct has struggled to give us the detailed information we need. We have had to utilize other 3rd party software to fill this gap.

Sage Response

4 months ago

Hi Nicholas, Thank you for your review! We're glad to hear that moving to Sage Intacct has improved your team's efficiency by allowing remote work. It's great to know that Sage Intacct has been an upgrade from Sage 300 in many ways. We appreciate your feedback on job costing and will keep it in mind. Thanks, Bethany McDermott - Sage Customer Marketing Manager, Reviews

Melissa
Director Operations in US
Airlines/Aviation, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Director Operations

3.0 8 months ago

Comments: Our experience is OK. We spend more then needed since we cannot remove international currency and we never even used it. Support is just OK, as we are always referred to long articles when we just need simple instructions. The system is mostly user friendly outside of reporting.

Pros:

The ability to create your own views. I find the system to be pretty user friendly.

Cons:

The reporting module is very difficult and we can never get reporting support, always told we need to contact professional services for non-complex reporting that should be basic reports. And don't like having to log in to a site to submit cases, would rather email and be able to see the email history versus signing in to review the full case.

Sage Response

7 months ago

Hello Melissa, Thank you for sharing your experience with Sage Intacct. We're pleased to hear that the system's user-friendliness and the ability to customize views meet your needs. We understand the reporting module has been a challenge and want to assure you that we are focused on improving this aspect. Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Abram
Executive Pastor Ministry Operations in US
Religious Institutions, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Executive Pastor Ministry Operations

5.0 3 months ago

Comments: Overall our experience has been very positive and it has greatly improved the financial accountability of our organization.

Pros:

Easier user interface and powerful reporting tools

Cons:

complicated business rules and requirements. Cost structure is limiting

Alternatives Considered: Aplos

Reasons for Choosing Sage Intacct: The previous platform no longer supported our organizational needs

Switched From: ACS

Reasons for Switching to Sage Intacct: It offered the best combination of service and value

Sage Response

3 months ago

Thanks for taking the time to leave a Sage Intacct review Abram. We appreciate your great feedback and its great to hear you have had such a positive experience. We are sorry to hear that you find the cost structure limiting and the business rules overly complicated - we will take both of these things into regard for when it comes to future developments of the program. Anna Parker - Customer Advocacy Executive

Gary
CFO in US
Museums & Institutions, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Solid Product, Flexible but Unduly Complicated Reporting

4.0 7 months ago

Comments: Overall, I am generally pleased with the working version of Sage Intacct that I have, but it has been an arduous journey to get here. I would recommend that you are careful with your implementation partner as many headaches can be avoided with a thoughtful, thorough cutover.

Pros:

I like the flexibility that Sage gives me in terms of reporting and I like the accounting I can assign to department heads for approval of their spending.

Cons:

I think there is a complexity to the reportage that is unnecessary. The account group structure is difficult to navigate and must be maintained diligently if your chart of accounts changes.

Alternatives Considered: NetSuite

Reasons for Choosing Sage Intacct: Quickbooks no longer provided the flexibility necessary to do the kind of reporting required for grant management.

Switched From: QuickBooks Desktop

Reasons for Switching to Sage Intacct: Cost of customization and fear of cost of ongoing maintenance.

Sage Response

7 months ago

Hi Gary, we're so grateful for your review and are glad that Sage Intacct's flexibility has been beneficial for your reporting needs. We acknowledge the complexity you've mentioned and are constantly working to streamline our processes. Your feedback is invaluable, and we're here to support you every step of the way. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Clay
Director of Finance in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

An Accountant's Dream Accounting System

5.0 7 months ago

Comments: Wonderful. I have converted to Intacct for 3 different companies for which I've worked.

Pros:

Ease of use, creating reports is easy, importing journal entries

Cons:

Cannot zero out beginning of year balances of Non-Financial accounts. Balances roll over. Should have the option of zeroing out or balance forward at year-end.

Alternatives Considered: NetSuite

Reasons for Choosing Sage Intacct: MAS90 had too many limitations. Report creation was difficult.

Switched From: Sage Accounting

Reasons for Switching to Sage Intacct: I have used it before in multiple companies and really like it.

Sage Response

7 months ago

Clay, we're thrilled to hear that Sage Intacct has been your go-to accounting system across multiple companies. Your feedback on the year-end balance handling is invaluable, and we're looking into options for more flexibility in this area. Thank you for your continued support and trust in our system. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Mark
CFO in US
Nonprofit Organisation Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Visibility into your business made easy

5.0 7 months ago

Comments: As the CFO, I find it easy to use and get to the information I need to run my business. It is also easy to onboard new accounting staff as the Sage University and many of the short tutorials help get them up to speed quickly.

Pros:

The ease of use in finding what you need. The ability to drill down quickly, to spin up adhoc reports, and the creation of dashboards that have all the key financial data at your fingertips.

Cons:

Sage Intacct is always looking to improve, and they have a democratic way to determine those improvements through the Sage Community voting system. This is great, but there are 4 releases per year and it is just hard to keep up with all the improvements!

Alternatives Considered: Dynamics 365 and NetSuite

Reasons for Choosing Sage Intacct: Growing and needed a scalable solution to support the complexity of Federal and Foundation grants management combined with Product and Services revenue.

Switched From: QuickBooks Desktop

Reasons for Switching to Sage Intacct: Flexibility and the customizable dimensions to provide better reporting insight. Also, at the time we chose it 7 years ago, the cloud-based nature of the product was not being done as well by others.

Sage Response

7 months ago

Mark, we're delighted that Sage Intacct's intuitive design and comprehensive reporting tools are effectively supporting your business management. We appreciate your active participation in our community and your feedback on our updates. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Bahaa
Controller in US
Environmental Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Very user friendly and Robust at the same time!

5.0 4 months ago

Comments: Love it! Our organization has saved so much time closing books after implementing Sage intacct

Pros:

Sage intact is the most robust and user friendly software I have ever used. I call it the Quickbooks on steroids!

Cons:

prepaid module & Fixed asset module could use some work

Sage Response

3 months ago

Hello, Thank you for leaving a fantastic review for Sage Intacct. I'm pleased to hear your organization has saved time and made efficiencies. Thanks for your feedback regarding training and use, please get in touch with our support team who will be able to help you further.

Barb
Finance Director in US
Medical Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Sage Review

5.0 3 months ago

Comments: We used Sage for accounts payable, and for the financial statements.
We needed to use other software for payroll and for accounts receivable due to the specialties of reporting and billing to medicare, insurances etc.

Pros:

Very easy to import general journal entries from other software.

Cons:

Very expensive Creating Financial Reports - cumbersome

Sophia
Sophia
Controller in US
Verified LinkedIn User
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Happy Customer

4.0 last year

Comments: so far the experience has been pretty positive.

Pros:

Online, ease of use, real-time data. Full Transparency with department managers.

Cons:

having to purchase additional modules that seem like it should just be part of the product.

Krystal
Software Solutions Manager in US
Accounting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Sage Intacct - making complicated accounting more user friendly

4.0 last year

Comments: Sage Intacct is a very decent system that I would recommend for the high volume client or med to large businesses. It is easy to manipulate but kind of difficult to learn all of the moving parts. It does integrate with a lot of other cloud based systems.

Pros:

Sage Intacct is a robust system that allows the user to manage many parts of their financials in one program.

Cons:

There are almost too many parts to the system that make it difficult to teach and understand. Posted vs non-posted accounts for one makes reconciling difficult at times.

Alternatives Considered: MIP Fund Accounting, QuickBooks Enterprise and QuickBooks Online

Reasons for Choosing Sage Intacct: Business central was too complicated and expensive

Switched From: Dynamics 365 Business Central

Reasons for Switching to Sage Intacct: This was a good median system for my client. While QBO and QBDT had its limitations and MIP was too expensive.

Sage Response

7 months ago

Hi Krystal, thank you for your review of Sage Intacct. We're pleased to see it's made complicated accounting more user friendly and will pass on your feedback. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Christina
Accountant in US
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Simple Review

4.0 7 months ago

Pros:

Flexibility with building reports from scratch

Cons:

you can't export reports with calculations in them

Sage Response

7 months ago

Christina, we're glad you're enjoying the flexibility of building custom reports with Sage Intacct. We acknowledge the limitation regarding exporting reports with calculations and are actively working to enhance this feature. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Silas
chief of staff in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Solid ERP for small developing companies

4.0 7 months ago

Comments: works great for our small, public, pre revenue company

Pros:

ability to consolidate financial statements on a multi entity basis

Cons:

high implementation cost and long timeline

Alternatives Considered: NetSuite

Reasons for Choosing Sage Intacct: needed multi entity for a business combination

Switched From: QuickBooks Desktop

Reasons for Switching to Sage Intacct: Sage felt more accounting/finance driven

Sage Response

7 months ago

Hi Silas, we value your feedback on Sage Intacct's consolidation capabilities and acknowledge the concerns regarding implementation cost and timeline. We're dedicated to providing a robust solution that grows with your company, and we're continuously working to streamline our processes for a smoother experience. Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Erin
Compliance and Financial Officer in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Expensive but Great for Multi-Entity Organizations

4.0 last year

Comments: The set-up process was a lot of work but you do get an implementation team to help with the transition and they try to make it as easy as possible. They also offer training courses to use, and have an online support community. You are generally assigned an account representative (financial professionals who have actually used Sage) to assist with anything you might need.

Pros:

The ability to be able to do the accounting and financials for a multi-entity organization within one system, and to have the ability to do both individual reporting as well as the reporting for the different entities combined has been a life saver. It has saved many hours of manual work we used to do.

Cons:

Certain customization options are lacking, and it is a difficult program to learn how to use in the beginning (especially if you are coming from more simple online programs like QBO). It is also expensive and may not be worth the cost for a lot of organizations.

Alternatives Considered: QuickBooks Online

Reasons for Choosing Sage Intacct: We needed a more robust financial management program as an organization comprised of 5 different business entities, and needed a more unique/customizable reporting option to save manual labor hours.

Switched From: Sage 50cloud Accounting

Reasons for Switching to Sage Intacct: More in-depth features, and while more expensive, the features were worth it for our organization.

Coburn Place Safe Haven
Business Manager in US
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Still beginners but growing into Sage

5.0 last year

Pros:

It will accommodate our organization for many years to come. We are able to automate processes and we are learning how to use features in Sage at a deeper level.

Cons:

Our implementation was rough, but we have spoken to many who had lovely integrations and deployments! Speak up if you feel like your implementation team is just going through the motions.

Alternatives Considered: QuickBooks Desktop and Blackbaud Raiser's Edge NXT

Switched From: QuickBooks Enterprise

Reasons for Switching to Sage Intacct: Future Proofing and ease of grants managment.

Kathy
Chief of Staff-Finance in US
Computer Games, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Intacct - a solid quality solution

4.0 last year

Comments: Had a great experience implementing the product. It has been years since we've made any significant changes. When we need support, they are responsive.

Pros:

Ease of use. Once you learn the product it is very easy to use. Reliability: We have never experienced any downtime since we implemented the product

Cons:

Budget module did not work for us. Time tracking is far more robust that what we need which makes it not worth the price. Reporting module was upgraded (definitely needed) and not happy with having to pay to upgrade to use it.

Alternatives Considered: NetSuite

Reasons for Choosing Sage Intacct: Growth, out grew the capacity of Quickbooks

Switched From: QuickBooks Desktop

Reasons for Switching to Sage Intacct: Value for the price and simpler than the other options

Robert
Chief Financial Officer in US
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

World Neighbors' Review of Sage Intacct

5.0 8 months ago

Comments: I believe World Neighbors made the correct decision several years ago to migrate to Sage Intacct. I am very please with the decision and the software.

Pros:

It's on-line. It's rarely "down." Most screens are easy to navigate. There are many options on how to pull data out of the system. I like the dashboard.

Cons:

I have to purchase AssetEdge from WIPFLI for Fixed Asset management. It is very hard to find the Helpdesk Ticketing System. I wonder if it is obscure on purpose. I still have not become an expert on report writing. The concept just hasn't "sunk in." I think the training could be improved in this area.

Sage Response

7 months ago

Hi Robert, we're glad Sage Intacct has been a reliable choice for World Neighbors. We appreciate your feedback on the dashboard and data extraction options and we're always working on improving our training and support. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Mike
Director in US
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

10+ year Sage Customer

5.0 4 months ago

Comments: We’ve been using Sage Intacct as our ERP for over 10 years and have greatly enjoyed the experience. As our business has grown significantly since the initial implementation, Sage Intacct has consistently remained our global financial system of choice throughout this journey.

Pros:

Robust multi-dimensional reporting capabilities. The reporting feature allows us to analyze financial data across various dimensions—such as departments, projects, and office locations.

Cons:

Occasional challenges with Sage Intacct's integration capabilities, particularly when syncing with other systems. For instance, we had issues during synchronization between Sage Intacct and Salesforce,

Sage Response

4 months ago

Thank you for your review, Mike. We're delighted to hear that Sage Intacct's multi-dimensional reporting capabilities have been beneficial for your business. We appreciate your feedback on the integration challenges, particularly with Salesforce. It's great to know that Sage Intacct has supported your business growth over the past decade. If you have any further comments or questions, please let us know.

Sharon
Project Manager and Business Development Associate in US
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Sage Intacct at Work

5.0 11 months ago

Pros:

The best thing is that Sage Intacct not only offers online accounting tools but also Business Intelligence capabilities.

Cons:

To be honest Sage Intacct suits all my accounting management needs.

Sage Response

7 months ago

We appreciate your review, Sharon. It's great to hear that Sage Intacct serves all your business intelligence capabilities and accounting management needs effectively. Thank you for choosing us! I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Alan
Business Analyst in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Sage Intacct Review

4.0 2 months ago

Comments: My experience with Sage Intacct has been positive, with efficient tools and great reporting, though some features could be more intuitive. Learning resources could also be better for new users.

Pros:

The intuitive interface and customizable robust reporting tools

Cons:

some features feel outdated and the learning curve can be steep for new users. learning resources could be better for new users

Michael
Accounts Payable in US
Pharmaceuticals, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good product, easy to use

5.0 7 months ago

Comments: I use this on a daily basis for quite a few things and never had any issues.

Pros:

very user friendly, good support and service provided

Cons:

there is not much I don't like. I use this often and am very happy with it.

Sage Response

7 months ago

Hi Michael, apologies for the error in my earlier review reply! I'm really pleased to see that you are enjoying Sage Intacct and thank you for your feedback on the service provided. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Lucia
Customer Experience Manager in US
Printing, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A Great Accounting Solution For Business

5.0 6 months ago

Pros:

I like that Sage Intacct is a cloud accounting solution that is cost effective and scalable. It helps to streamline financial management.

Cons:

No regrets as Sage Intacct is and has been amazing.

Sage Response

6 months ago

Hi Lucia, Thank you for your positive review! We're thrilled that Sage Intacct has been effective and scalable for your business. Your feedback on streamlining financial management is greatly appreciated. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

Andrea
Vice President of Finance in US
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Sage Intacct has great revenue recognition

4.0 last year

Comments: Overall Sage Intacct has been a good accounting system for our company's needs but it could be better. I still research if there is a better system for us every time an Intacct does an update that breaks one of our processes. This happens at least once a year and it takes significant amount of time to resolve.

Pros:

I like Sage Intacct's ability to recognize revenue and bill differently by individual contract. Billing and revenue are independent but still linked on each contract.

Cons:

The support takes too long to have issue resolved. Time could be cut down by picking up the phone and calling the customer instead of back and forth in email.

himanshu
himanshu
Sr Accounts Associate in India
Verified LinkedIn User
Accounting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Sage- good & bad

5.0 3 months ago

Comments: Sage is ideal for business prioritizing strong accounting capabilities.

Pros:

It specialized solutions for every industry ie manufacturing, construction. It simplifies financial management tasks.

Cons:

Pricing is high. Additional cost for add ons

Sage Response

2 months ago

Thanks for taking the time to leave us a review Himanshu. We take every bit of feedback into account when planning for future updates so I will be sure to pass your concerns regarding pricing onto the relevant teams. Anna Parker - Customer Advocacy Executive

Carla
IT Manager in US
Consumer Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Sage Intacct: A Reliable Accounting and Financial Management Software

5.0 11 months ago

Pros:

The capabilities of Sage Intacct are incredible. Sage Intacct has been impressive and easy to use. It has been the best accounting and financial management tool.

Cons:

The features of Sage Intacct are incredible. No cons about Sage Intacct.

Sage Response

7 months ago

Thank you for your review, Carla. We're ecstatic to hear about your positive experience with Sage Intacct's capabilities. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews