17 years helping Irish businesses
choose better software
About Sage Intacct
Sage Intacct is a cloud-native growth accounting solution designed to effortlessly provide you with strategic insights enabling you to scale your business.
Anyone with multiple locations will benefit from this platform. With some experience, the reports are extremely customizable to your exact needs as well.
I wouldn't mind if there was a "lite" or "simple" solution. But I guess I can see where that would undermine the overall software architecture.
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Filter reviews (493)
Robust and efficient financial management
Comments: Sage Intacct has been an invaluable tool that has simplified and streamlined several complex tasks, improving my efficiency and allowing me to deliver accurate results in a timely manner. I highly recommend Sage Intacct to other professionals in my field.
Pros:
What I like most about this platform is its ability to simplify and automate complex accounting and financial tasks. The multi-currency integration and automatic consolidation capabilities have been critical to my work, as I manage accounts for a wide diversity of clients. In addition, the customization and real-time reporting have significantly improved my productivity and efficiency. The dashboard feature allows me to have a clear view of the company's performance.
Cons:
At times, the platform can be a bit slow and the user interface can be complicated for new users.
Our entire accounting process is managed using Sage Intacct
Comments: To help our customers, we use Sage Intacct. Besides partnering with Intacct, we also work with Var. As a result, we serve a wide range of businesses. I utilize it on a regular basis, help other employees, and provide customer training and support. My shoppers, families, and patients come from the retail, family office, and medical fields respectively.
Pros:
Sage Intacct is used for all of our daily activities, from accounts payable through accounts receivable, as well as month-end close and reporting. Our month-close has been delayed in the past due to technical difficulties and problems with AP synchronisation. Their support team's sluggish reaction time is also a problem.
Cons:
The product's usability would improve greatly if the Fixed Assets and Prepaids sections were modernized. The Charge Payoff screen, like the bank and credit card reconciliation screens, needs a "match transactions" capability.
Great Experience
Comments: Overall experience is very good, I would recommend this platform over quickbooks.
Pros:
The ease of plugging in invoices and finding the accounts needed.
Cons:
Nothing at the moment, all is flowing well.
Sage Response
3 weeks ago
Hi Tawana, Thank you for your fantastic review! We're thrilled to hear that you're enjoying Sage Intacct and finding it easy to use. Your recommendation means a lot to us. If you need any assistance, we're here to help! I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
Don't understand the hype
Comments:
We bought a canned package for our industry which was supposedly pre setup out of the box. It wasn't, many of the functions are still not working such as ASC 606 Deferred Revenue. The implementation was a disaster and we are still fixing bugs so it is not working anywhere near the way it should.
The represented integrations turned out not to exist.
Also functionality which to me should just be part of the package are not and it seems when you bring it to their attention all they want to do is upsell you a support package to fix what should be integral to the package already.
Very disappointed if I had to do it over probably would have kept looking and not made the switch.
There were so many misrepresentations as to functionality and integrations it wasn't worth it.
Pros:
Ability to extract Data for reporting purposes
Cons:
The functionality is quite frankly poor at best. The user interface in 1980's.
Alternatives Considered: NetSuite
Reasons for Choosing Sage Intacct: We were looking for a more robust solution as it was time to switch out of QuickBooks Online to an ERP. We wanted a single source solution which Sage Intacct offered.
Switched From: QuickBooks Online and Maxio
Reasons for Switching to Sage Intacct: It was a single source solution as opposed to NetSuite which was not. NetSuite would have been way more expensive when you factored everything in.
Visibility into your business made easy
Comments: As the CFO, I find it easy to use and get to the information I need to run my business. It is also easy to onboard new accounting staff as the Sage University and many of the short tutorials help get them up to speed quickly.
Pros:
The ease of use in finding what you need. The ability to drill down quickly, to spin up adhoc reports, and the creation of dashboards that have all the key financial data at your fingertips.
Cons:
Sage Intacct is always looking to improve, and they have a democratic way to determine those improvements through the Sage Community voting system. This is great, but there are 4 releases per year and it is just hard to keep up with all the improvements!
Alternatives Considered: Dynamics 365 and NetSuite
Reasons for Choosing Sage Intacct: Growing and needed a scalable solution to support the complexity of Federal and Foundation grants management combined with Product and Services revenue.
Switched From: QuickBooks Desktop
Reasons for Switching to Sage Intacct: Flexibility and the customizable dimensions to provide better reporting insight. Also, at the time we chose it 7 years ago, the cloud-based nature of the product was not being done as well by others.
Sage Response
3 months ago
Mark, we're delighted that Sage Intacct's intuitive design and comprehensive reporting tools are effectively supporting your business management. We appreciate your active participation in our community and your feedback on our updates. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
Solid Product, Flexible but Unduly Complicated Reporting
Comments: Overall, I am generally pleased with the working version of Sage Intacct that I have, but it has been an arduous journey to get here. I would recommend that you are careful with your implementation partner as many headaches can be avoided with a thoughtful, thorough cutover.
Pros:
I like the flexibility that Sage gives me in terms of reporting and I like the accounting I can assign to department heads for approval of their spending.
Cons:
I think there is a complexity to the reportage that is unnecessary. The account group structure is difficult to navigate and must be maintained diligently if your chart of accounts changes.
Alternatives Considered: NetSuite
Reasons for Choosing Sage Intacct: Quickbooks no longer provided the flexibility necessary to do the kind of reporting required for grant management.
Switched From: QuickBooks Desktop
Reasons for Switching to Sage Intacct: Cost of customization and fear of cost of ongoing maintenance.
Sage Response
3 months ago
Hi Gary, we're so grateful for your review and are glad that Sage Intacct's flexibility has been beneficial for your reporting needs. We acknowledge the complexity you've mentioned and are constantly working to streamline our processes. Your feedback is invaluable, and we're here to support you every step of the way. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
Happy User!
Pros:
Always the latest and greatest technology that is very customizable to our needs.
Cons:
Support tickets are not the easiest to submit.
Alternatives Considered: AMB and Fiserv
Reasons for Choosing Sage Intacct: Need a more robust system. We have multiple entities and Quickbooks was no longer working for us.
Switched From: QuickBooks Online
Reasons for Switching to Sage Intacct: easily customizable to our needs and I had implemented and used Intacct at my prior employer so I was very comfortable with it.
Sage Response
3 months ago
Hi Christopher, we're absolutely delighted to receive your glowing review and to know that Sage Intacct has been a great fit for your needs. We truly value your input on our support process and are always here to ensure your experience keeps getting better. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
Efficient Financial Management with Sage Intacct: Powerful but Pricey
Comments: My experience with Sage Intacct has been positive overall. It offers powerful financial management, real-time reporting, and scalability. While there’s a learning curve and the cost can be high, its automation and flexibility make it valuable for streamlining accounting processes and improving efficiency.
Pros:
Sage Intacct offers strong financial management tools, real-time reporting, and easy scalability for growing businesses.
Cons:
Sage Intacct can have a steep learning curve and high cost
Sage Response
3 weeks ago
Thank you for your review, Florian. We're glad to hear that you find Sage Intacct's financial management tools, real-time reporting, and scalability valuable. We appreciate your feedback on the learning curve and cost, and we're continuously working to improve. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
Efficient Payroll Management with Sage Software
Comments: Sage was a dependable software for payroll management. It delivered precise calculations and offered a comprehensive solution for handling employee payments, which was crucial for accurate payroll processing.
Pros:
What I liked most about Sage was its accuracy and reliability in handling payroll data. It efficiently managed pay calculations, tax deductions, and employee benefits, making the payroll process much smoother.
Cons:
What I liked least about Sage was its learning curve. It took some time to become familiar with all the features, and the interface could be more user-friendly for new users. My role meant I wasn’t a day to day user but more ad-hoc when required and for reporting. If you use this every day then you may not share my view on this.
Sage Response
last week
Thank you for your review, Mitch! We're glad to hear that you found Sage Intacct accurate and reliable for payroll management. We appreciate your feedback on the learning curve and user interface, and we're continuously working to improve. Your insights on payroll processing are invaluable to us. Thanks, Bethany McDermott Sage Customer Marketing Manager - Reviews
Migration Analyst
Pros:
It is simple and straightforward in its use, making it very user-friendly.
Cons:
At this time, nothing has stood out about it that would be a negative.
A Cloud-Based Financial Management System for Growing Businesses
Comments: I am very impressed with Sage Intacct and I would recommend it to anyone who needs a robust and flexible financial management system. It has helped me streamline my work processes, improve my productivity and efficiency, and deliver high-quality results to my clients and stakeholders. It is definitely one of the best tools I have used for financial management.
Pros:
Sage Intacct is a web-based financial management system that offers advanced accounting capabilities and integrations for various industries and workflows. I like how it allows me to manage my financial and operational data from one place, with tools for planning, budgeting, reporting, automation, and compliance. I can also customize and configure the system to suit my specific needs and preferences, such as creating custom fields, forms, dashboards, and workflows. Sage Intacct integrates well with other Adobe products, such as Photoshop, Illustrator, and InDesign, as well as other third-party applications, such as Slack, Salesforce, and Google Drive.
Cons:
One thing that I think Sage Intacct can improve on is the pricing and limitation options. The plans are quote-based and depend on the number of users, entities, modules, and transactions. The pricing can be quite expensive and complex, especially for small businesses with limited budgets. The system also has some limitations on the number of custom fields, reports, and dashboards that can be created. I hope they can offer more affordable and flexible plans in the future.
Sage Intacct Can Change Your Life
Comments: Overall I love the Sage Intacct product. If I know of anyone looking for new software, I tell them that this is the product to get and have. I'm constantly looking at the additional modules that are being added on and built upon to see how we can utilize it for our businesses. Our organization is comprised of roughly 30 different entities, most of which have similar ownership, but they're in very different industries, and Sage helps us keep it all together on one platform and gives us everything we need in order to handle all that we do.
Pros:
They're constantly investing in making their product better based on what their users are telling them that they need or want to see. There seems to be no limit on what they will do to make sure that everyone that uses their product is satisfied.
Cons:
We had a period of time when things were just out of control in our finance offices, and reviewing the release notes wasn't even a blip on anyone's mind as a priority. Turns out that while we were losing our minds, features were rolled out that might have helped us that we missed because we didn't review the release notes, and they were features that needed added to a role to even see them or know they existed if you didn't review the release notes. More than likely an "us" problem more so than a Sage problem, but if we had known that was possible, it might have changed our "priority" thinking.
Great for Small Company.
Comments: Grea experience - importing data when we converted was easy. Recommendation for a Consultant for complex bridging was a good experience.
Pros:
Ability to upload data. Used a great deal for Journal Entries and Input from Sales Software.
Cons:
The approval of Payables link doesn't take Approvers to the proper Company level.
Alternatives Considered: QuickBooks Online
Reasons for Choosing Sage Intacct: Old software stopped being supported and the on-site program kept locking up and crashing.
Switched From: Sage 100
Reasons for Switching to Sage Intacct: Sage's ability to import and export data.
good system
Comments: Overall, I am pleased with the product and the customer service I have received.
Pros:
I like that they continue to update the product based on feedback from their customers.
Cons:
I would have to say the complexity of custom reporting and the cost structure of the product.
Sage Response
3 months ago
Hi Chris, It's great to hear that you appreciate our commitment to updating Sage Intacct based on customer feedback. We understand your concerns regarding custom reporting complexity and cost structure. Your satisfaction is important to us, and we're grateful for your positive remarks about our product and customer service. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
The easiest accounting program I've ever used
Comments: With Sage Intacct's user-friendly interface, you won't have any trouble using it and getting the job done. For my accounting needs, I generally utilize Sage Intacct's reporting tools. These tools provide me a wide range of options for reporting and analysis, and the software's user-friendly design makes it easy for anybody to use.
Pros:
I like how well-organized the financial records are, as well as the automated payment schedules and reminders he sends to remind me of upcoming due dates. It features a better user interface than some of its rivals. Adoption was pushed by one of our staff members, and the system's users said they liked it.
Cons:
Sage Intacct is a great system in general, and I have no complaints. My time would be better spent if there were shortcuts. People who aren't familiar with accounting systems may have a hard time with the interface.
Still beginners but growing into Sage
Pros:
It will accommodate our organization for many years to come. We are able to automate processes and we are learning how to use features in Sage at a deeper level.
Cons:
Our implementation was rough, but we have spoken to many who had lovely integrations and deployments! Speak up if you feel like your implementation team is just going through the motions.
Alternatives Considered: QuickBooks Desktop and Blackbaud Raiser's Edge NXT
Switched From: QuickBooks Enterprise
Reasons for Switching to Sage Intacct: Future Proofing and ease of grants managment.
Solid ERP for small developing companies
Comments: works great for our small, public, pre revenue company
Pros:
ability to consolidate financial statements on a multi entity basis
Cons:
high implementation cost and long timeline
Alternatives Considered: NetSuite
Reasons for Choosing Sage Intacct: needed multi entity for a business combination
Switched From: QuickBooks Desktop
Reasons for Switching to Sage Intacct: Sage felt more accounting/finance driven
Sage Response
3 months ago
Hi Silas, we value your feedback on Sage Intacct's consolidation capabilities and acknowledge the concerns regarding implementation cost and timeline. We're dedicated to providing a robust solution that grows with your company, and we're continuously working to streamline our processes for a smoother experience. Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
Simple Review
Pros:
Flexibility with building reports from scratch
Cons:
you can't export reports with calculations in them
Sage Response
3 months ago
Christina, we're glad you're enjoying the flexibility of building custom reports with Sage Intacct. We acknowledge the limitation regarding exporting reports with calculations and are actively working to enhance this feature. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
Sage Intacct
Comments: I think that Sage Intacct is a decent accounting software to use for daily accounting activity. However, there is more affordable accounting software available.
Pros:
While working in the cannabis industry, this was one of the only accounting software companies who were willing to work with us to set up an accurate and efficient accounting system.
Cons:
We had issues correcting errors after the initial setup. For example, a coworker misspelled the class code "cannabis" and the implementation team told us it would take several thousand dollars to fix.
Did not like this Sage product
Comments: Extremely pricey with a lot of promises made from their sales people but not a lot more function than Wave, Quickbooks Online or Xero.
Pros:
What originally attracted us to this platform was the ability to do cloud accounting so everything was not centralized to one desktop application. We also liked how this platform could invoice AND process payments as that makes bank reconciliations a lot cleaner.
Cons:
There was not a lot of instruction given around how to do certain tasks and we were not able to fully utilize this platform to the ability the salesperson pitched. This was mainly just used for financial report, AP and AR but we were told it had cash management and forecasting capabilities which we were never trained to use.
Alternatives Considered: QuickBooks Online Advanced and Xero
Reasons for Choosing Sage Intacct: We were scaling and needed more functionality.
Switched From: Wave
Reasons for Switching to Sage Intacct: Sales provided a few months free and minimal commitment.
It enhances our ability to follow all the details of the accounts of the project
Comments: Sage Intacct has helped us to enhance our ability to better control the financial affairs of projects, as all accounts (credit and debit) are constantly updated, and we also benefited from the organization of records, also the reports helped us to better understand the financial situation of the project, and this enhanced our ability to take the required corrective actions at the right time.
Pros:
It's great that Sage Intacct has many powerful tools that allow us to perfectly control all our accounts, especially the journal, as we can track project expenses and revenues on one dashboard with great flexibility. Since it is based on the cloud, we have more control over saving financial data and archiving invoices, in addition to payment orders, and the wonderful thing is that everything that is saved is recorded in records, with filters that make it easier for us to search for them when we need them. It is also great to have the ability to follow up and control the credit and debit accounts available in Sage Intacct, as the alerts arrive in sufficient time to remind the payment due dates (credit and debit), and at the same time we can get a comprehensive view of the amounts available in the accounts, so that we can early evaluate our ability to pay On time, which helps us to take action that includes us fulfilling our obligations in a timely manner.
Cons:
Sometimes the automation available in Sage Intacct does not work as required, especially making reconciliations between accounts, as ensuring the correctness of operations requires us to make additional efforts to check them and correct errors manually.
Long Term Care Intacct User
Comments: Implementation was a little rocky, but to be expected. Using it day to day is very functional and productive. It is a very broad accounting product that can be used in multiple businesses.
Pros:
The modules offered and their ease of use.
Cons:
The customer support. Like many software companies these days, they want you to try and solve your own issues using their help guides. The personal touch is missing from customer service.
Sage Response
3 months ago
Thank you for your candid feedback, Brandon. We're glad to hear that Sage Intacct's broad functionality and ease of use are meeting your diverse business needs. We acknowledge the importance of personal touch in customer support and are continually working to enhance our services. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
Simplifying financial management
Comments: Sage Intacct has been a reliable and efficient financial solution for our company. Its ability to simplify and automate processes and coupled with its powerful analytics, has significantly improved our financial decision making.
Pros:
I like its ability to automate and streamline our accounting processes. Seamless integration with other business systems has enabled us to eliminate data duplication and reduce errors. In addition, advanced reporting and analytics give us a clear, real-time view of our financial performance, making it easier to make informed decisions.
Cons:
At times, I feel that the customization options are limited and I would like to have more flexibility to tailor the platform to our specific needs.
Great and attentive customer service. Very accommodating with our customization and concerns.
Pros:
I like the flexibility and ease of the software. It is overall simple to correct errors. I enjoy the import features for invoices and journal entries. Saves a lot of time and is user friendly, even for less experiences computer users.
Cons:
The restrictions of some features and functions. I feel like the functionality is more designed by computer programmers than by actual day to day users. For example, if you are trying to create a custom report, vendor ID is stored one way when entering invoices, and another way when entering journal entries. Customer service suggested to me that I enter the vendor ID in 2 different fields (I believe Vendor_ID and APBillItem_VendorID) for all invoice imports so that I can use 1 f. This is redundant and frustrating. Also for example, you can set invoices to "warn" you if duplicate invoice numbers when manually entering, but if you are using the import feature, it will just crash. You have to de-select the "warn" option, upload the file, and then turn the "warn" function back on. This is not practical. There should be some type of override function for intentional duplicate invoice #s.
Sage Response
6 years ago
Hello Joseph, Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that you find Sage Intacct easy to use and flexible. Please feel free to reach out to me if there is anything I can do to help! Sincerely, Andrew Sevillia Sr. Manager, Customer Marketing Sage Intacct
For organizations and projects, this is a great way to keep track of multiple budgets and funds.
Comments: It has now become very easy to keep track of all the transactions and financial data of the company and its affiliated projects, as we were able to pay and receive invoices and record them in the records in a simple and secure manner.
Pros:
Budgeting and financial reporting are two of the best features of Sage Intacct. With this technology, the organization will be able to use it to the fullest degree in managing its financial concerns. In addition to the numerous internal controls, the platform's connection to the cloud makes it a strong database that organizes all financial and accounting records and reports, giving auditors confidence in the reports we publish. Sage Intacct's analytics, which provide account status and comparison reports between accounts receivable and payable, are also something I appreciate. It's also convenient because it's integrated with so many other programs, making it simple to import and export data.
Cons:
I find it somewhat slow, especially when dealing with a large number of invoices, and the search identifiers must be updated so that the searches are simpler than they are now and give the required results.