Comprehensive DMS software for independent auto dealers with inventory tracking, customer database, credit reporting and forms.
Not upset about the price either. I came from bigger dealerships who used DealerSocket and Autosoft and their costs were significantly more.
I think it's very annoying how every time I do something it opens new tabs.
Filter reviews (1,381)
Filter reviews (1,381)
A product is as good as the people representing it. I've had a few DMS, DC's is the best why, Lina.
Comments: Anyone can set up a auto dealership and have it operational and effective in a week.
Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.
The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.
I would like to say I’m very impressed with the continual updates and improvements The Team at Dealer Center continues to make, regularly. It’s like owning an Apple computer and getting updates every 45 to 60 days.
In an industry that’s notorious for creating software and promising to make improvements ONE DAY... Dealer Center is a breath of fresh air.
A tech company creating Automotive Software solutions. The updates and improvements are continual. Their motto is certainly to be the best, which means we must get better every day. Never static, never stuck, never the same old same old... I’m a believer.
Easy to use, intuitive in fact. Everything you need and more. Cannot beat the value. All in one solutions for Independent dealers of all sizes.
Nothing negative to say. Nothing else to say about the CONS ......
Dealercenter Changed my business
Comments: My overall experience has been awesome! [sensitive content hidden] is my sales rep and I love her to pieces! She has been essential to my growth and knowledge with the software. She's really the reason I've expanded the tools that I use including Routeone and out of state titling practices.
I Love my website and how easy it is to manager inventory on the dealercenter homepage and app. I also love the fact that customers can submit applications via my website for an easier sales process.
Prices is my least favorite factor but I love the software.
Comments: All in all for the price it seems like a fair value. There are certainly more sophisticated and better systems out there. After its all said and done I wish I would have spent the money to get a better quality system. The bare bones of the system is Ok but to get all the nice features there is upcharge after up charge.
It was turn key and it was up and running was not much down time.
Its really slow, and clunky, When there is an issue often times its not a quick solution.
Best software around for car independent dealerships
I love that you can manage your entire business from one platform. They're CRM is the best I've ever used, especially for the price point, the inventory management is so user friendly, their websites are great and can be fully customized, and we are able to submit to all our lenders in the system, EVEN OUR ROUTEONE LENDERS! No need for multiple software services when you use DealerCenter, they do everything!We used to use Frazer and made the switch over to DealerCenter and couldn't be happier with our decision. They were even able to migrate all our data over from Frazer for no additional cost which was such a huge relief and saved so much time. If you are a independent dealer and haven't switched to DealerCenter yet, what are you waiting for?!
I have nothing bad to say about DealerCenter
The rep Rocks!
Comments: My overall experience has been good. I am always met with a polite knowledgeable rep that is willing to help. Issues that have not been resolved recently are Multiple Website issues, ValueAds, and Mobile App
The convenience of everything being in one place
Limitations on Police Book, Mobile App Auction issues, Some issues with fees. email and text with customers the inability to jump,p between mobile and desktop in real-time is problem
Dealer Center is comprehensive and efficient
Comments: Our rep, [SENSITIVE CONTENT] is an incredible asset to Dealer Center. [SENSITIVE CONTENT] has been and continues to be invaluable in our experience with Dealer Center. [SENSITIVE CONTENT] is like a remote member of OUR team and is always there when needed. [SENSITIVE CONTENT] is friendly, efficient, thorough and so knowledgeable about Dealer Center. Dealer Center is such an amazingly comprehensive software solution and [SENSITIVE CONTENT] makes everything so simple. Dealer Center does everything we need and more. Reports are endless and the mobile app is perfect.
It does everything we need and more in one package. And our Dealer Rep - [SENSITIVE CONTENT] is amazing.
We haven't experienced anything that we would consider negative.
Happy dealer center user
Comments: We have been working with DealerCenter- we got our website up and completed CRM training. The software is easy to use and we've started the change to use DealerCenter instead of Frazer do to it being a one stop shop- our rep [sensitive content hidden] has been amazing at helping us with any questions that we have had regarding the software. She is always willing to help any way she can and gets things done in a timely manner. We love that she always has a positive attitude and ready to tackle any issues we come across.
That I can manage my business all in one which saves me a lot of time and makes the whole selling a car process a lot easier.
The only thing I don't like is my facebook integration has not been set up fully, but my rep is working on it.
Reporting or analytics features are better.
Customer support should get improved in future
Website cost and functionality
Comments: Very friendly and the cost is competitive
Easy to use, comprehensive, price and customer service
There is so much the program does it takes a bit to learn it all
Lots of feature as a CRM provider for all of my inventory and customers. Provides almost all of the necessary paperwork that I need for most sales and can always update more.
Costs can add up when adding more and more services.
Great Software at a Great Price!
Comments: So far it has been positive. Very intuitive. I would like to see some improvements, but it seems they are working on them.
Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.
You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.
Makes Running our Dealership Possible!
Comments: We were so disorganized before Dealer Center.We weren’t taking full advantage of all the services that it came with (especially with inventory management).Now that we are,and that we’ve got the website up and going,we’re really looking for our business to grow.
It’s user friendly.Sales are done now with a few clicks.We love our reports and being able to manage our inventory.We also manage all of our buy here pay here accounts with dealer center and just started back up with website integration.We’re excited to have a great website that gets updated instantly!This was a huge problem before.Dealer Center is a one stop shop for our dealership needs.You get much more than you pay for!
Any issue we’ve had is quickly addressed by great customer service.We just worked with the customer service rep on getting our website up and going.I’m not tech savvy, but he was able to take care of everything for us.We really appreciate the customer service rep and everyone on the Dealer Center Team!
Comments: I stated everything is working right for me at this present time I have tech-support at my fingertips help me out with every case that I bring before themI
The thing that I really like about DealerCenter software is that you can maneuver around the whole application effortlessly the reason I say that is that I have used dealer track and everything you have to upload, book the car out there's so many different screens, but Dealer center has everything is at your fingertips. It's also integrates with our website and inventory. The online technical support is so great and easy to connect with the support center. Myself I've had the opportunity to work with Monica are delicious and the rep that has been very cordial very timely on returning calls and helping set up all applications. Thank you Monica this has been a great experience working with you and I'm looking forward to working with you in the future again thank you.
The DMS is very simple for me to use. It helps to save me time
nothing yet, i will call [SENSITIVE CONTENT HIDDEN] my rep if I need anything
HGK Motors LLC
Comments: Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling. My point of contact [SENSITIVE CONTENT HIDDEN] has been awesome
I love how easy it is to have my book values and options with the VIN decoder that's built in. Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling.
No issues or problems with DC, all good
DealerCenter is awesome
I had the best experience with DealerCenter's rep today. We actually knew each other when he was my rep at his previous company and my previous dealer. I was already impressed with the softweare and DealerCenter prior but the special service our rep provided me by pointing out areas in my business that I can patch up and tweak for the better based on his automotive experience in the past was the icing on the cake! DealerCenter is an awesome tool and any dealership serious about their business and lead manaagment should seriously consider using DealerCenter!
there really aren't many cons since it's an awesome tool and you get so much value out of it. Maybe to nitpick, we would like to have some more options with the e-mail templates.
Comments: Great experience. Love all incorporations. The ease of use for the customer while on our website. The ease of use on the app and great price!
How all the products are in one system with a great price. Also customer service, our rep, is amazing. She’s very helpful, polite, and punctual. She responds to emails quickly. She trains great. And she know her products.
I couple of items aren’t working properly. The auction list and the CRM emails. But even though it is not working support gets on it right away to fix. Unlike other companies.
DealerCenter is great
Comments: Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!
DealerCenter is super easy to learn, making the program fast and efficient. Structuring the deals is simple as well with automatic approvals with preferred lenders. Like being able to bring in outside lenders through RouteOne and DealerTrack. Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!
Sometime approvals with other lenders is not as simple
Very easy to use, multiple ways to get around. We love the program. Love how everything synced.
Comments: efficiency. efficiency saves time... therefore it saves money.
we love how we can use the software for our finance, CRM and Desk managing software. and also use it from pretty much everywhere. The support team is also very good. I am very pleased with the service. Whenever I have a question it gets answered the price is unbeatable.
if I had to put a con on. I would probably say that my most recent clients do show up under my prospects. Its only a select few. Maybe that's something I have to tweek. but that's about it.
Very impressive and powerful.
Comments: This DMS is above and beyond what I had hoped for. The first generation was a little clunky in my opinion but now that they have upgraded and redesigned their entire system, we are very very very impressed! Customer support is very good and US-based (rare). There's almost no downtime -if any. We opted for their website which seems to be performing well . It updates photos instantly and posts select vehicles to craigslist within six hours or so with just a click. With a little ramp up, we all enjoy the redesigned user interface.
The user interface and reliability. There are some reporting functions we really enjoy
Cost. A little high once you get all the upsell add-ons. The user interface and reliability. Reporting customizing is hard to figure out without tech-support sometimes.
Best Dealer software ever!
Comments: Great customer service, my rep [SENSITIVE CONTENT HIDDEN] is exceptional and always has answers
I can integrate all of my banks inside one platform, so easy to use and convenient! with DMS i can print out all of my forms and manage my customers
there is nothing i dislike so far, service has been outstanding
My experience was different but AWESOME! Rep was very helpful and professional through the sign up
We enjoy the web based platform, and the ability to have all platforms such as BHPH, CRM, DMS in one main system. We also enjoy the integration of websites and inventory management tools that make life so much easier to dealers.
The achilles heal about this software would be the detailed reporting for sales like a (cash-flow statement, all sales journal statement) that is offered within the software without having to integrate with outside accounting tools.
Best Bang for Your Buck
Comments: Love hate relationship. Mostly everything works but if it doesn't, support is a nightmare.
I have used numerous CRM tools in the automotive field. This is by far the easiest to use and manage. Inventory tool in exceptional. I would expect to pay triple what we do.
Mobile app is not as robust as I would like. Email and text message blast is non functional and the support team is mostly overseas. No accountability when things go wrong.
Quality & Efficiency
Comments: The support staff has always done an exceptional job of answering my calls, even if it's just to tell me he's on another call, and that he'll call me back. He has thorough product knowledge, and goes out of his way to get me answers for something that he's not in charge of. As far as Dealercenter - I have no complaints. The combination of products included in the bundle package makes it extremely user-friendly, and is also cost effective.
Efficiency: Autocheck, Blue Book, Credit Reports, Financing, etc...
The amount of windows/tabs that open