GoFrugal Reviews

4.4 (191) Write a Review!

About GoFrugal

ERP made easy for Retail, Restaurant, Distribution & Enterprise businesses on the digital path helping them stay competitive

Learn more about GoFrugal

Pros:

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need.

Cons:

This creating a lot of financial trouble for us.

GoFrugal ratings

Average score

Ease of Use
4.4
Customer Service
4.0
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.2/10

GoFrugal has an overall rating of 4.4 out 5 stars based on 191 user reviews on Capterra.

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Filter reviews (191)

Safraz
Safraz
IT Consultant in Trinidad & Tobago
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Bang for your buck!

5.0 2 years ago

Comments: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Pros:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Cons:

No cons so far. However I have to populate this field.

GOFRUGAL Technologies Response

2 years ago

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Sorabh
Director in India
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

GoFrugal is the Best

5.0 3 years ago

Comments: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Pros:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Cons:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

Ramesh kumar
Finance head in India
Consumer Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Average

3.0 2 weeks ago New

Comments: it is good, if you give options as per requirement of the business

Pros:

software is good, but usage of tabs is limited

Cons:

after spending we need to get the required tab enable, we need to pay extra cost

Verified Reviewer
Verified LinkedIn User
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Fast updates on government mandates and custom requirements.

5.0 2 years ago

Comments: Safe and Good.

Pros:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Cons:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

GOFRUGAL Technologies Response

2 years ago

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

RAMESH
PARTNER in India
Apparel & Fashion, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

One of the best Retail POS in the industry

5.0 2 years ago

Comments: My overall experience with the software is so good. Its features meets our expectations.

Pros:

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Cons:

It becomes very slow if the system is idle for a long time.

GOFRUGAL Technologies Response

2 years ago

Dear Mr Ramesh, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our technical person will reach you on the system slowness issue

najmal.k.v
Head technical operations in India
Retail, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Software for chain stores

4.0 2 years ago

Comments: Good product

Pros:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Cons:

Pos application can be faster little more

GOFRUGAL Technologies Response

2 years ago

Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.

Vikas
Owner in India
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best software for retail

5.0 4 months ago

Comments: User friendly , fast working and easy learn and best to train any one

Pros:

Billing easy to do , inventory management is very good and User friendly

Cons:

Gosecure due to multi data- base so I am unable to use

ARCADEUS
ARCADEUS
Systems Administrator/ICT Service Desk in Kenya
Verified LinkedIn User
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Suam Hardware Ltd With Gofrugal

4.0 4 years ago

Comments: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Pros:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Cons:

No customer reward program on the Android app but soon it will be worked on

Swaroop
medical in India
Alternative Medicine, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

4stares

4.0 10 months ago

Comments: it good and friendly software

Pros:

Sale and purchase and non moving items

Cons:

Unmatched software new development in the software

Amal
Amal
Director in India
Verified LinkedIn User
Food & Beverages, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Based on short experience of 6 months

4.0 2 years ago

Comments: Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.

Pros:

Purchase entry, billing and integration with several sales channels.

Cons:

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

GOFRUGAL Technologies Response

2 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Soumya J.
Manager - IT in India
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use feature packed software within budget

5.0 2 years ago

Pros:

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Cons:

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

GOFRUGAL Technologies Response

2 years ago

Dear Soumya, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Yes, we have worked along with the third party payment, CRM integrations, you can get in touch with Ushatirtha Das and discuss on it.

Anand
Manager / Head of Operation in India
Supermarkets, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Sunrisecitygroup

3.0 2 years ago

Comments: Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so many difficulties & missing field of reports etc.
Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products.
Real time technical support also need improvements.
ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.

Pros:

Retail easy having excellent features, but HQ having lot of limitations.

Cons:

HQ features, reports to be improved. Technical support should be required improvements.

GOFRUGAL Technologies Response

2 years ago

Dear Mr Anand Kumar, We'd just like to thank you for taking the time to write this review. We will reach you out and have a direct discussion on the limitations and the reports to be improvised.

NANDAKUMAR
Managing Partner in India
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

I have been using this software for the past four years. feeling good

5.0 5 years ago

Comments: It have 1000 plus reports give me vivid picture about my business and make comfort on planning for the next month.

Pros:

i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.

Cons:

customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand. for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.

Vineet
Owner in India
Apparel & Fashion, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Very happy

5.0 2 years ago

Comments: Overall satisfied with the performance

Pros:

Inventory management has become very easy for us. Also, very easy for billing and managing sales returns.

Cons:

Customer support executives are not very trained..there can be scope of improvement there

GOFRUGAL Technologies Response

2 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Rajitha
Proprietor in India
Apparel & Fashion, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

More than a decade of Quality and Assurance

5.0 2 years ago

Pros:

I've been using their product for about 15 years, and I can whole wholeheartedly say that they've become a part and parcel of my business. They've got an intuitive deisgn that has gone through many iterations over the years. Along with constantly updating their software based on customer requirements and world needs.

Cons:

The lack of a Garment Production Module in their software has indeed caused some discomfort over the years in my business.

GOFRUGAL Technologies Response

2 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Ravindran
OWNER in India
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Feedback

5.0 2 years ago

Comments: I am happy with the investment made on GOFRUGAL Software

Pros:

Ease of doing transactions and Customer support is extremely good!

Cons:

Nothing in Particular . Over all experience is good and encouraging

Musinguzi
CEO & FOUNDER in Uganda
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

EXCELLENT BUSINESS MANAGEMENT SOFTWARE

5.0 4 years ago

Comments: That every customer who has used Gofrugal products doesnt can't move to use another software product. The reseach that was involved to develop Gofrugal software products is indeed wonderful

Pros:

1) Excellent support 24/7 2) customized for over 48 vertical businesses 3) product features are very impressive and provides value for money 4) Gofrugal Team has a very proffesional customer relationship management team 5) Price of the product is worth ROI (return on investment)

Cons:

Customised for over 48 business vertical

Sureshkumar
Proprietor in India
Pharmaceuticals, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The front runner

5.0 2 years ago

Comments: Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised they will rectify in next patch update.

Pros:

Easy to use, understanding the application and 15 years of addiction

Cons:

No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.

GOFRUGAL Technologies Response

2 years ago

Dear Mr Sureshkumar, We'd just like to thank you for taking the time to write this review. Our team will reach you and get the details of the customer, who are interested in Phone Support.

Rafai
Chairman in United Arab Emirates
Pharmaceuticals, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Wonderful software

5.0 2 years ago

Comments: We are using many versions of Gofrugal software for more than a decades and I personally recomended few of my associates.

Pros:

It is a bundle of great solution, include POS, accounting, reports and snap shot view for busy managers.we

Cons:

Nothing I found in this software that I can say "I like least"

GOFRUGAL Technologies Response

2 years ago

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Sanjay
MD in India
Pharmaceuticals, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Product and Support

5.0 2 years ago

Comments: The support of gofrugal is very good, we get our query resolved prompetly. and you keep introducing new features like cloud backup and mobile app is very good for business

Pros:

Billing and accounting is very convinient and the report generation is very useful for further analysis

Cons:

Backup is very slow at the exit of the software

GOFRUGAL Technologies Response

2 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

MEDHA
proprietor in India
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

RPOS review

4.0 2 years ago

Comments: its good and easy to use

Pros:

Its easy to use. easily understandable. User friendly.

Cons:

There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers

GOFRUGAL Technologies Response

2 years ago

Dear Medha Joshi, Thank you for the review. We will definitely look into your feedback and add the self-help videos on the missing modules. Also we will plan for webinars in the upcoming weeks.

Harshal
Manager Retail Operations in India
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Review from Vivante Foods

4.0 2 years ago

Comments: User friendly Software .
But we feel those customers who have been using the software for years they should be given a free training and informed new features .
We will not know unless someone tells us the new additions

Pros:

Interface with Rpos to HQ. HQ can give us real time info

Cons:

We should be informed about new features .

GOFRUGAL Technologies Response

2 years ago

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Nooruddin
CGO in India
Business Supplies & Equipment, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

The experience with GoFrugal was Awesome. As a partner, we feel comfortable doing business with them

4.0 5 years ago

Comments: Intelligent Data Analytics Feature
End to End solution in one software for Business

Pros:

Software Features Regular Software Updates based on Market Need Automated Support Easy Self Help Materials as well Videos, to self learn the product.

Cons:

Would be happy if they solved the problems, instead of following the processes in some cases. For Valuable partners like us, the trust is more important.

madhusudan
departmental in India
Supermarkets, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

GOFRUGAL IS EXCELLENT SOFTWARE

5.0 2 years ago

Comments: I AM VERY SATISFIED WITH HIS EMPLOYEE USHATIRTHA HE HELPS LOT

Pros:

INVENTORY,REORDER,REPORTS,BARCODE SYSTEM,VCUSTOMER DATA MANAGEMENT

Cons:

MOB REPORTS AND REPORTS,OFFER,LOYALTY AND ONLINE ORDER

GOFRUGAL Technologies Response

2 years ago

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Chetan
Owner in India
Food Production, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Very easy and detailing software.

5.0 2 years ago

Pros:

From production , it is very clearly given reports in detailed with accuracy. From sale point of view it is very easy to generate bill with all inventory. Most benefit of this software is ,you can do every things your self.

Cons:

Product pricing. Hahaha. I think in a due bill you should be improve.