About M1 ERP
ERP software for job shops, custom and mixed mode manufacturers and make to order manufacturers.
This software is highly customizable and provides freedom for the many integrations that we implement regularly.
When the guys make mistakes, it can be difficult and tedious to find and correct mistakes. We made it clear from the start that one customization would be needed and would be VERY important.
Filter reviews (100)
Filter reviews (100)
I love how easy the modules link with each other
Comments: Very happy. I'm glad I have been brought in a job that chose this software. Everyone that I've met and spoke with through tech support is helpful and personable.
The ability to drill down between modules is wonderful. I've never used a software that allowed this so seamlessly.
The lack of online inquiries through the internet from fellow users that might have experienced something that isn't typical to help others figure it out. This can be technical or a way to resolve a process issue.
E2 First 6 months of use Survey
Comments: Overall we enjoy the product, it has helped us reach a new company milestone and will continue to help us into the next company leaps in the future.
The Manufacturing organizational aspect of the software is great! Helps keep the manufacturing workflow running smoothly without much intervention from administrative staff. Once the software is learned, it is a pretty intuitive and easy to use product.
Ability to modify standard document layout should be included in the software and should not be an add-in. Especially working from a French/English Province we need the ability legally to have 2 languages shown on the documents but shouldn't have to pay for it. It would also be useful to have a basic functioning walkthrough tutorial for when you first start up E2.
Do not buy this software in Australia - Dishonest business practices and terrible support
Comments: They installed the core system for one company to test, then couldn't get their optional modules to work, but still performed the agreed work to customize our installation (and charged us)... then finally gave up trying to get THEIR optional module to work in version 8, and told us that we had to upgrade to version 9 to get those modules to work. Then after we upgraded to version 9, they said that version 9 now no longer supported that optional module, or the custom work they had already been paid for. We have been promised repeatedly by their support team and management that they would fix the issues and get this up and working as soon as possible. Please don't fall for these lies like we did. Instead of trying to fix anything, their support department literally just 'solved' all of the 30+ support tickets in their system on with the same day with the message 'SOLVED: This function or a component that it relies on is no longer supported' with no option for further discussion... no refund for the optional modules or custom work we had done... and then they have the hide to say that they need to get us to sign off and accept the fact that they can't make that company work before they even install the core systems for any of the 6 other companies.
Their sales team made a really good pitch, then went radio silent the moment we signed up, and quit 6 weeks later. Based on their pitch, we engaged them to provide version 8 of the core system seven companies, and a couple of optional modules for a couple of those companies, and a few custom modifications, we were assured this would be straight forward and ready to use in 8-12 weeks. It has been over 2 years and they been unable to even get one of those companies up and running as per the our agreement with them.
The worst part about this experience? Everything that happened after they had our money... In all of my professional life I have never before experienced such intentionally dishonest behavior in a professional setting. Deciding to use ECi M1 has been the worst business decision that we have ever made. If you are in Australia, or if you intend to rely on the Australian support team, I cannot urge you strongly enough to stay away from ECi M1. They have repeatedly proved themselves incompetent and dishonest.
ECI Software Solutions Response
4 years ago
With hundreds of passionate M1 clients implemented throughout Australia and thousands more globally, we are sorry your experience has been less than expected. Version 9 is written in an advanced language and an early release that coincided with your implementation - the upgrade offering a more flexible and future-proof platform. We do continue to offer local support to all our clients to experience the benefits of M1 and happy to discuss a way forward with you.
Transitioned from QuickBooks to E2 MFG
Comments: Having no prior first-hand experience with an ERP system myself, as a company we are overall very satisfied. The reduction in phone calls between offices throughout the day to gather bits of information, the elimination of duplicating work or "copy and pasting", the decrease in errors due to not having to transcribe information any longer are all very welcome improvements. We hired an outside consultant to help with our implementation project. While this had its benefits at times, the real strides and progress came when we would occasionally bring in a ShopTech employee for the day to help with troubleshooting, brainstorming, and otherwise "head-scratchers". Once you've had a session with an on-site ShopTech consultant that you like, only schedule that consultant for every other session! That being said, all interaction we've had with ShopTech support & sales staff, prior to and post Go-Live, has been positive, but our consultant was just top-notch during every single call, email, and visit.
Improvement of inventory tracking coming from an Excel-based, manual process that'd grown to be quite cumbersome. MFG's capabilities eliminated many spreadsheets and many hours maintaining those spreadsheets. Visibility throughout the organization of order status; pieces completed, what's in-process, what's already shipped, etc. Searchable criteria in MFG is quite robust. Prior to MFG we were only able to search via customer part numbers, this left a lot to be desired. Now we can search based on many, many more variables.
The biggest hurdle/challenge in learning and implementing MFG was understanding a whole new terminology; allocations, transfers, material/job requirements, processing, etc. and how those functioned in MFG specifically. As well sometimes, certain terms are used interchangeably in certain places and this can lead to temporary confusion. There are many ways to accomplish a single task. This flexibility is nice once you're used to the system but can be overwhelming in the beginning.
Excellent product and service
Comments: So far it has been great. The support team in particular are amazing and they go above and beyond to make sure that any issues we have are taken care of.
Helps immensely with organization and the customization options are excellent.
It does not allow for a user to have more than one order open at a time, which makes it difficult for multitasking or referencing a previous order. This is one feature that we greatly miss from Job Boss. Also, the training provided could have been better, there was a lot of situations that the training did not cover and we had to learn on our own.
Very detailed, excellent Tech Support
Comments: I am very happy my company switched from E2 Pro to E2 Mfg, this new system has much more versatility, detail, and is a lot more user friendly. Very happy with the new E2 Mfg product.
This software is very detailed and makes it easy to make changes that keep production going. There are a lot of different steps to assist with making sure changes are correct, which helps with accuracy and decreases human error.
I wish there was a grid in the Order Entry tab to search for the Part Number. When I need to see what orders are open on which parts, I have to use the binoculars to search and there is no part number available until I go into edit those orders.
Metalfab Manufacturing, Inc. Review
Comments: Overall its been really good, it takes a lot of figuring out, but it really does put all our information together and keep things organized in a way to produce usable data and reports.
The ability to bring everything together in one place, where all management and supervisors can access it has been great. I like to ability to use shop floor terminals for data entry and the ability to generate reports from that data.
A regular challenge I face is trying to figure out the right location or combination of steps it takes to change certain items within the system. There are not explanations of pathways. For example, the other day I wanted to pick specific lots of material for a job we were running. I thought I would be given the option right at job material processing. Nope. I can see the different lots, but the numbers are locked, I couldn't change them. After many failed attempts. I finally called support. Long story short. I have to process, go into details, unprocess the line, go into the sub-details and type in the amount for each lot. That's an example of a common frustration I find in the system. There are lots of locked numbers. I understand some are necessary, but others just don't seem to make sense. The process to then alter them does not always follow a discernible pattern. You can often find the same information in multiple spots, but finding the place it drives from is a shot in the dark.
M1 - A very visual ERP
M1 is incredibly visual; whether you prefer traditional forms or spreadsheet views, you can customize the navigation and data forms with ease. Search features are robust in the spreadsheet style views. M1 is also fairly flexible for customization regardless of programming skills. We can easily add fields to any module and forms can be manipulated to match our information flow. In our business every order is a custom order yet the straight forward manufacturing module makes planning and scheduling simple. Dashboards on the start screen are great to monitor daily activities. While most ERP implementations require significant work, the visual nature of M1 really helped us keep the project on track. The M1 implementation specialist spent time to learn our business and specific information needs. 9 months running and we are very happy. We have added several additional modules since the implementation and have linked M1 to our sales tax service provider. The suite of included reports are handy, though they need some customization when you start up. Export to Excel is very easy. We added Spreadsheet Server option to really increase the capability to share data with Excel. Security controls are very robust.
At times customer service response is a bit longer than we would like though once they are working on an issue, they are great at resolving. Some of the included reports are fairly complex yet require customization in Crystal Reports. Best to have some working knowledge of Crystal reports. Some modules in M1 are not consistent with others - probably different programmers or different schedules for upgrading - however that slows the process just bit when you move module to module.
Pretty good software. Lots of little things that are good, and some are not so good.
The drill-down from reports feature is great. The where used is extremely helpful to find specific info. The software is customizable (though not easily) and fully searchable. Being able to email customers their Invoices and Vendors their POs via email is a plus.
Too many things to know how one transaction affects another. Many reports are not set up the way we would like them. We were told when we bought the software that you did not need to know coding to be able to customize parts of the software or reports. Customizing is difficult to the average user, and for anything to be customized by M1, it always costs extra. Security settings are trial and error/very gray. Not black and white. For our business to utilize other aspects of the software we purchased, we would need to hire people just to run the software.
Zermatt Tool, Inc M1 ERP Review
Comments: It has worked as we need it to do full manufacturing management.
It Will do virtually anything that we need it to do.
Not very good support for the product, ie having to call or e-mail someone to call back, maybe within a couple of days. Manuals are very generic. Online info is very limited too.
Awarded the worlds worst service and product
Comments: Don't waste your time and money
Technically it works and some of the functions are understandable. But the setup, service and basic norms affiliated with software are missing
Terrible service and backup. Only 1 technician that knows what he is doing and he is across NZ and AU and he is not allowed to give out his direct contact details. Recently logged a ticket on the 3rd of May and got first response on the 4th June! If you want to know your GP and other profitable forecasts or set up a half decent quote and reporting be prepared to have to spend a whole lot more.
E2 Mfg System Review
Comments: E2 Manufacturing System has helped to bring the company into the technology age. E2 MFG is better for a simple manufacturing shop rather than a multi-layer full business. Unfortunately, we have outgrown E2 and are now having issues with certain aspects.
This software has a nice interface with easy to follow tabs.
Very limiting software. Certain processes are too rigid and do not follow company system. Constant need to call customer support due to glitches or other defects in code.
Frustrating to Deal with!! Poor Customer Service!! Implementation process is terrible!!
Comments: We purchased this program more that 3 years ago, the implementation process was horrible! and they have done very little to help us get this program up and running as a result we are using about 10% of the program that we have paid for. we purchase a copy of Sage every year to handle our accounting, because we have not been shown how to use the accounting side of the program( I have never even looked at it to see what it looks like). We have tried to use the payroll side of the program and it was not accurate so we stopped using it.
Terrible customer support right from the initial implementation, we have had issues with this program from the very start and get 0.00 help...there is some hype that they will get our issues solved with no, or very little follow through, we just get sent from one person to the next and start from square one each time.
Used in a manufacturing facility - great for showing detail, time cards, completion percentage, scheduling, purchasing, etc.
The outside service function is fully developed to allow for estimated cost and lead time to roll up for quoting, and actual to roll into job cost.
Server based - not internet accessible. Would prefer links rather than the "where used" functionality. Works very well, but you have to dig a little for connected items.
M1 ERP Review
The training and implementation was fantastic. The product is well suited for our needs and the cost tracking functionality is great. The greatest strengths of the software are inventory control, cost/labor tracking, and reporting.
The accounting functionality and process can be burdensome. While it does get the job done, incorporating a FIFO system with real time cost of goods sold entry would be much more advantageous. Currently M1 only offers average, standard, or last cost of goods sold, which can really make things difficult if inventory costs change. Additionally, not having "real-time" financials is frustrating. You don't get the "actual cost of goods sold" until an accounting entry is made, so you cannot track financials daily or weekly unless your accounting department has time to make this entry and reconcile it on that same interval. Granted, moving to the COGS program could fix this issue, but the additional work and potential for mistakes makes it easier to wait for financials.
At last, a software system that delivers on its promise.
We purchased M1 with a view to tidying up the obvious weaknesses and limitations of our previous system.
M1 has achieved this plus more, very often providing easier solutions to everyday tasks than we anticipated, and 2 years later on we are more relaxed then ever with the ability of the system to cope with whatever workload is demanded from it.
We are extremely pleased with our choice in M1 and everything that was promised to us has been delivered with a tremendous support backup when required.
After months of appraisal we chose M1 because of its ability to to be configured exactly to our requirements, as opposed to the one size fits all approach of so many other ERP packages. M1 straight out of the box was immediately able to satisfy most of our needs, however, with its ability to be easily customized to suit our various processes, the system is intuitive to use from shop floor requirements through to full financial reporting and control.
Same as any other system out there, rubbish in, rubbish out. Once we had that sorted out though by ensuring that all users had an understanding of how their inter-reaction with the system was a benefit to all, themselves included, we gained a complete buy in from all staff along with the required real time and accurate data input on which the system depends.
Works great for us
Comments: For the most part, E2 does all we want it to.
Great support from knowledgeable employees at Shoptech
The level of user customization could be a bit more in depth
Bait and switch, dishonorable
There are good people in ECI's M1, however as a company they don't keep the contract:
They don't provide support within 4 hours (other than an email saying we will try to get back to you in 2 or 3 business days).
They don't even attempt to fix bugs within 30 days.
Customizable, easy to backup and restore databases.
Buggy, not maintained properly (outdated reporting, security practices), not user-friendly overall (they obviously do not have UX staff).
Do not use M1
Comments: The implementation was extremely difficult with very little support from M1. We were told 6 weeks but 14months later it was working although still many unanswered questions. Then the support for real live changes has been terrible
Excellent promises by the sales people - they never eventuate though!
Support - they are the worst
Couldn't implement what they promised at sale
Comments: Very disappointing. Couldn't actually get it to work. Continued on with current system. Understood that they couldn't get there even though they promised they could at time of sale. But then they ghosted me and said all sales are final even though their experts said they couldn't do what they said they could do. Not very good ethics in my opinion.
Built on SQL database so lookups are simple
We were sold a list of things during the sales cycle that they weren't able to make good on come implementation time. Then turned their back on me and ghosted me like I didn't exist. About as bad an experience as I could have dreamed up. Be very careful with this group. All sales are final, even if they can't deliver.
E2 Sunrise Packaging
The way the data flows through the entire process of production to invoicing.
The help option needs a bit more step-by-step explanation. I have trouble finding what I need.
Compared to three other ERP/MRP systems
Comments: Having used a couple of other ERP systems, I find that E2 gets it right. E2 is easy to use, but not so much so that you still don't have to grow into all it can do.
Ease of use. This software has all the bells and whistles that other ERPs have, but with an easier to use set up. If your system is too complex, or you have more than you need, it becomes difficult to use. I also appreciate that there are training sessions on line. Watching them has given me ideas about what else this system can do.
I would have liked an "old school" hard copy manual that I could read through and highlight.
Comments: Workable for start up
Work stations and scanning job orders was good
Reporting and finance Reporting difficult and Ul was not good
Installation of ECi M1
This ERP software is very intuitive and very flexible relative to the previous software from Made2Manage that my organization ran for the past 24 years. The input of transactions is straightforward with minimal training, and searching for almost any data is substantially easier.
The only issue we've had any challenge with so far is with the conversion of our old Made2Manage data, which was an old FoxPro version into a pure SQL format. Some data came across easily, and some data didn't come across at all. We could have come up to speed running the new software much faster if we'd have been able to convert our M2M data in a more timely fashion.
M1 a change to a real system
I will have to compliment the trainer and the ECI Conference held in Orlando. I felt that all areas were fully addressed. Obviously as time goes on, more comfort and trust is gain in the product. Having been on Sage previously, I like how this is a real financial package although it can be cumbersome at times. I still have lots to learn about the entire package.
There is no refresh button.