EZFacility Reviews

Fitness Worx Gyms

Comments: Overall they have been ace! If I ever get an issue it is sorted asap. always getting better and improving their product.

Pros:

The customer service is excellent and they have made huge changes to the platform over the last few months.

Cons:

can be a tad clunky sometimes but they are getting better each month.

Great for a gym business

Comments: I think this best solved the need to check in members and guests easily, and orderly.

Pros:

I liked how easy this software helps in registering new members. It was easy to designate between members and just day visitors, as well as tracking needed documents in order to participate. The facility I used it in hired a number of high school students to maneg the front desk, and there was never a problem mentoring others on it.

Cons:

I didn't have too many problems in working with EZ Facility. My role within the business I used it in was limited to custoimer interface, and for that I rarely had difficulties using it.

Dated and clunky but versatile

Comments: Painfully mediocre. The barrier for switching to a different system is high for us since we don't have dedicated admin staff so we've stuck around for too long and paid too much.

Pros:

EZFacility is expansive and very customizable. It would allow you to manage any type of sports or fitness facility. There are many options for setting up memberships, training, rentals, POS, etc. It's fairly easy to learn for all levels of staff. Customer support will eventually fix errors on their end and will work with you over the phone to straighten things out.

Cons:

It is brutally slow and clunky. Communication with their server takes way too long. There is lag in every single step of everything you do. It can be maddening if you're trying to enter in a number of sales, or book multiple sessions, or pull up reports. There are also way too many service outages. Frequently, it just doesn't work. When you're trying to ring up or check in or schedule a customer and have to apologize for the software not working, it makes you look amateur. It's also very dated visually and operationally. We've had the software since 2013 and there has been zero change to the way it looks. It has slowed down if anything since then.It's expensive. This is partially my problem but we just don't use many parts of it. If there was a scaled down version, I would switch to that personally. We don't use the check in, time clock, POS, locker rental, equipment rental, or most of the reporting or marketing features. This is the nature of our business so it's less of a problem with EZFacility and more just a comment on why it's probably no longer the right choice of software for us.Overall, it feels bloated, slow, and frustrating. We are currently looking at other software options and plan on switching by the end of the year.

Great Product for FEC or Gym

Comments: I spent months researching options and talking to companies, ultimately EZ Facility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZ Facility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZ Facility is awesome.

Pros:

Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer.

Cons:

I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options.

Outstanding Technical Support

Pros:

Gives us everything we need to run our business in one type of software.

Cons:

There are so many ways to do something; that we have to look it up to know which way to do it.

Extremely difficult to use and get help

Comments: The people that work there are friendly, but I shouldn't have to contact them so much via phone and email. I wish we had purchased a software that was more user-friendly.

Pros:

The staff are very friendly and when then actually are able to help me, they are patient and try to answer all of my questions. The list of capabilities of the software is long and wonderful.

Cons:

This software is the most illogical, non user-friendly software I've used in a long time. When I get someone on the phone to help they make it seem easy, but once I'm left to work on my own I can't remember what to do. It's not intuitive and does not seem to have a logical organization. I know that it has many many capabilities, but trying to figure out how to use all of them would take WAY too long. I wanted software that would be easy to use, not one that would take 2 to 3 weeks of training to learn how to use. Every time we have a new employee they will also have to endure lengthy hours of trainings. It's not an ideal use of time. There are times I've called for help and the customer service person has said flat out, "I don't know." That doesn't help me as I'm trying to learn a new software system.

Fairly easy to navigate for efficient client management; some Reports more cumbersome to develop.

Pros:

Easy to navigate by tabs; customer service and technical support is superb! The team, from billing to customer service to technical support is knowledgeable, friendly, eager to help and thorough in all ways!

Cons:

The set-up and processing of packages as well as tracking and scheduling; also the layout of the actual schedule and setting up appointments for either one-time or recurring appointments.

Used to use

Comments: I never had any problems using it in the past for work.

Pros:

There’s a little bit to learn but once you figure everything out it is very simple to use and I’ve never run into any problems.

Cons:

There’s a little bit to learn in the beginning, not the simplest but once figured out very easy to navigate.

If you have an athletics facility, EZ Facility is a must have!

Comments: We schedule games, rentals, camps, tournaments, and other events at our facility. EZ Facility has streamlined the organization process so no double booking happens and we're able to maximize revenue through that organization.

Pros:

The software is very robust and can help in all aspects of the business. Whether it's scheduling fields, cages, lessons, camps, selling advertising: EZ Facility has you covered.

Cons:

Nothing, it takes time to learn everything but customer support is top notch.

Compatible but training could be better

Comments: Ease of scheduling, but collecting payment is not efficient for a class setting.

Pros:

the ease of having groups and sub groups. The reports are awesome too and breakdown every penny coming in.

Cons:

the billing has a lot of steps, adding someone to a class when they haven't paid yet is difficult and their invoicing process could use some work.

Excellent facilities management software with top customer service

Comments: EZFacility has helped our business massively and I would happily use it again in future businesses due to the quality of customer service and ease of use.

Pros:

Easy to use, intuitive, detailed booking platform. Use it to manage our 600+ members, administrate swimming lessons and group exercise classes, organise bookings, bill customers, track payments. Customer service is second to none.

Cons:

Layout and interface are a bit dated and, therefore, not the easiest to use for a new user/client. Not a problem once the user is used to it. Can be convoluted and long-winded to set things up at times without much automation.

EZ Facility is all purpose

Comments: EZ Facility has been a great help. Fortunately our business was growing at the same rate as our understanding of the software. Technical Support can be hit or miss. Often it feels like support is learning along with you. However, it has been a while since I personally contacted them. Things may have improved.

Pros:

EZ Facility is s great all in one tool to run a sports facility.

Cons:

EZ Facility can be too complicated for new employees. It takes a lot of training. It is a great set of tools, but they can be a little clunky.

Use of EZ facility

Pros:

Scheduling, billing are easy to use and very beneficial for our facility. Scheduling is fantastic. Easy to use and easy to follow

Cons:

Training is a little difficult for showing others how to use.

Great product

Comments: Love it. Use it daily and it helps keep our business organized.

Pros:

Easy to use. Accurate and efficient . Always happy to send customers their invoices with ease.

Cons:

I wish it was a little easier to separate the invoices.

Gym review

Pros:

Giving my clients a reminder about their sessions

Cons:

Needs to remind clients when they have to pay again.

My Daily Routine

Comments: I think it is user friendly, It is so EZ to use.

Pros:

It's easy to book clients on their chosen timings. Even classes wherein I could also link weekly, bi-weekly and so on. Since I am handling the classes schedule and group training bookings, it helps a lot to save time.

Cons:

Lockers maybe? Since i have never used it since the beginning.

Bounce gym

Comments: Ez has been great - takes a while to learn but it is the best overall we have found.
Support is excellent and immediate which makes all the difference.

Pros:

-Schedule gives great “at glance” view of what is happening on a given day - self service app - memberships

Cons:

-bit clunky to enter packages -no automatic email to customer when a payment fails -could have ability to create own reports - ability to add password protected notes re treatment to a clinic page

Great - would be hard to switch to someone else because of their technical support. Invaluable!

Pros:

The client profiles and accounts. Able to process payment easily and manage accounts. Accounting system is pretty straight forward and have usually found a solution to what we need.

Cons:

Self Service. Would love to have it become more user friendly for our clients to be able to view their accounts, schedule privately, and have the overall appearance be more appealing for self service. Has been a reason I have looked at other products in the past.

Great service makes it all worth it.

Comments: I can't stress enough that it's a great experience. Always! If and I do mean IF we have a problem (usually it is us not knowing how to do something properly) we call and immediately get an answer! Not only an answer but a fast and friendly answer! We have never had a bad experience calling in or a customer service person that was not willing to help or wasn't friendly! As far as the product goes it does everything we need it to and does it very efficiently and very well.

Pros:

The backing of amazing customer support. Because it is a beast we can't always remember how to do the once in a while things (change tax rates, add a new reservation type and put it online, etc)

Cons:

That it cannot sync both ways with Google calendar or that there isn't an app to have it easily change schedules not thru a web broswer

An excellent way to go about managing our small gym. Love the ability to manage trainer's schedule.

Comments: Fantastic way to take control of a small gym. Love the ability to schedule trainers and manage payroll all in one place.

Pros:

I very much like the ability to easily manage our trainer's schedules. Before using this program our trainer's schedule was all over the place and this has helped most with organization. You can also manage your payroll!

Cons:

The customer support during the set up process was average at best. I had a few questions that remained unanswered for quite some time.

It accomodates larger gyms or clubs but misses specific features for studios

Pros:

It's pretty simple to figure out, make reservations, use the schedule, etc. Easy to track client, member activity.

Cons:

Key ease of use details are missing. Old packages should up before new ones, requires you to confirm that you wanted an hour appt., doesn't do that on 30 minute one. Just another step. The fact that you have to hit customize to enter dates (another step from the older version). Can't print birthdays list more than a month out. EZ is moving away from the details studios need to run their business and take care of their clients.

Very User Friendly!

Comments: great staff, good customer service.

Pros:

We started with the FA system which was horrendous and not user friendly... A recommendation to EZ Facility has made the clouds disappear and alot easier to use! The back office assistance by staff is second to none...(ive made a few mistakes!) which have been fixed no problem

Cons:

nothing very user friendly. always on the phone to help you !

EZ as 1 2 3

Pros:

The booking of sessions is very easy. Also it helps when booking with a package for a single client.

Cons:

I feel like EZ can still be improvised to be fully automated.

The software is solid but the support is excellent. Very responsive and very helpful

Pros:

Constant improvements being made to the software. I have never, with any product i have used, had better customer support.

Cons:

Just some limitations in the on-line ordering and checkout. Other than that it is pretty configurable

We do not use all of the features available but love the ones we do use.

Pros:

I can schedule a new event quickly. I also enjoy the color code options. It is also easy to delete an event quickly.

Cons:

It no longer saves my password. I had a conversation with the rep and he requested I use Chrome but that is not an option. I've not used Chrome for a year and it worked fine. Now it saves my old password and never keeps the new one. My co-worker has the same problem.