UKG Pro Reviews

What's not to love here?

Comments: I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

Pros:

I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Cons:

What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Over promise and under deliver

Comments: I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads. Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it.

Pros:

Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.

Cons:

As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call. You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG. Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.

review

Pros:

its easy to keep track of time and hours.

Cons:

having to enter a code sent via cell or email. Too many times we have to enter pass code to access it. Some areas there are no service for cell phones and cant clock in on time.

UKG provided us with reduction in the cost of hours

Comments: Currently, it is the enterprise scheduling system we use the most to manage employee time. It monitors our vacation, sick days, holidays, and hires, in addition to clocking in and out. We have always appreciated the system significantly. In addition, we have special procedures that suit us quite well. We can design a procedure to suit each person's needs, which analyzes the different divisions we have and, based on that, changes the number of hours allocated to something like paid vacation. In addition, we pay hourly workers based on an average number of 13 weeks, which allowed us to develop a specific procedure for each person.

Pros:

The UKG system allowed us to find people who were clocking in or out of early or late check-in or late check-out areas or staying in clock break areas for the purpose of earning additional time that was not authorized. The UKG was responsible for monitoring variations in the number of employees abusing our order cancellation procedures. We would take historical information to see if anyone was in the habit of canceling every Friday, or the day after payday, etc. It provided me with real time information so I could see if we were close to having excessive overtime usage so I could call in other employees and have them work instead of paying the overtime cost.

Cons:

I really have no complaints about the usefulness of UKG. Now that I work in a smaller company, I don't perceive it to have such a complex program to monitor time, however, it does have a significant effect on the daily operations of 100+ people.

Great tool for talent management and Human Resources

Comments: As a medium-sized business, I appreciate having access to a wide variety of employee onboarding resources. As a tool for continuing education and professional development, it is invaluable. It's fantastic to have everything our HR department and our staff need in one place.

Pros:

As an employee who is not part of the HR division, I use UKG Pro but am unaware of its full functionality. However, I believe that its ability to cover everything is a trait that all firms should look for in a software application.

Cons:

Issues with properly acknowledging documents have been known to occur. Limits imposed on users' ability to download their own files. The site doesn't perform properly on secure connections.

AAA Human Resources Review of UKG Pro

Comments: I am very happy with this product. We have added several additional UKG modules to the core system and they all work well together.

Pros:

The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.

Cons:

The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.

Recent Company Switch to UKG Pro

Comments: Overall UKG has cut down on some of the time it took our HR department to hire new employees on payroll, as the integration between onboarding, recruiting and PRO transfers that data. It is also an easier product for our end users to learn.

Pros:

We recently switched over to UKG PRO from our legacy system and legacy ATS. UKG provides the functionality that we need all in one place and decreases the additional work we had to do. The integration between PRO and recruiting allows candidates to easily enter the database. The onboarding feature is very clear and improves the candidate onboarding experience. Everything from the branding to the setup is very customizable and allows you to set up the product exactly how you want it. In switching to their product, you are also provided with lots of additional support from your setup team, which is great.

Cons:

There is some functionality missing from the recruiting module of UKG. At this moment, the texting feature is not available, which was a critical piece of our legacy ATS. There is also some other functionality, such as grouping questions together for a job posting that is not currently available. We have found we need to use external applications on top of UKG to be able to meet our recruiting and onboarding needs.

Love Ultipro- Only issue is reporting

Pros:

Ease of use, customer service, great company! I love everything about them! Staff really go above and beyond. Have great retention tools for ongoing customers. They continue to be open to customer feedback as well.

Cons:

Reporting. BI functionality is great for advanced users or companies with a designated HRIS team but if you are a small business (under 500), it can be difficult to simply get what you want quickly. Wish they had easy reporting (like SuccessFactors or ADP) and then BI for advanced users.

Not a fan of how this software is set up and designed

Comments: Not a software I would have picked if I had say. It looks nice but is not user friendly with a lot of issues. Not a smooth enrollment.

Pros:

Looks nice and updated. Cleaner look and newer.

Cons:

It took me weeks to just get my self logged onto my account to do PTO. No one in customer service helped. They kept having issues with my email and password on their end. It was very frustrating with little to no help. Once I was actually logged in, every thing was incorrect, hours were missing, it was very difficult to use. Things are in places that you wouldn't expect. A lot of the set up didn't make a whole lot of sense. Our whole company had a long list of ongoing issues with the set up of this software for our payroll and HR. It's slowly getting better but the process has been painful and frustrating.

UKG reviewed

Comments: I love it, has a different payroll management structure but still easy to use and navigate through

Pros:

I like the functionality of the software and how I can navigate between tabs with ease and modify changes to my payroll if necessary

Cons:

It could be more mobile friendly instead of desktop

UltiPro is a great investment

Comments: We have had a favorable overall experience with UltiPro since going live in October 2016. The support team we have now is incredibly responsive to our requests and the functions in UltiPro have improved the quality of our internal processes. When there have been issues with support, etc. UltiPro has been very quick to resolve the issue. They take client feedback very seriously.

Pros:

Implementing UltiPro has allowed us to streamline many functions that were performed manually with paper documents. Internal staff transfers, promotions, salary changes, etc. are now handled within the UltiPro system (including approvals) where prior to that, paper forms had to be manually signed off by multiple managers before submitting them to HR for processing. Our benefit enrollment process has moved from an Excel enrollment form to an online enrollment that feeds directly into the payroll system once approved. A goal tracking system for employees has been created in UltiPro that allows employees/managers to create goals, rate them, track them with comments, and then show completion dates. Employees may now access their personnel record in UltiPro and make updates to home address, marital status, dependent/contact info, tax withholding as well as immediate access to W-2 forms and ACA forms. In addition, UltiPro offers an online PTO tracking system where employees can request time off and managers can immediately approve electronically. And, of course, what I like most is the amazing reporting capabilities that UltiPro offers. Besides the hundreds of standard reports already created, I can either edit/modify current reports or create my own report.

Cons:

This is rather minor, but there are functions I would like to create in UltiPro that I don't have access to do as an Administrator. I must submit them to UltiPro Support Team and some of the functions require an additional cost. It's not a lot, but it's just the principal.

Expensive Option with some benefits

Pros:

Allows for customization. Has great reporting capabilities.

Cons:

We tried to use UKG as the one place for HR. Unfortunately, several modules (recruiting, onboarding, performance management) are offered, but they all lack the functionality to make them add value to our organization. We dropped PM because it was so difficult to use. We are also looking at alternatives to ATS and Onboarding. I am not a fan of their support model. I really don't even know my CSR.

UltiPro - Everyone Should Use It!

Comments: UltiPro has helped us integrate our 2000+ decentralized workforce into one HR system. We have a lot of HR users in our locations that are resistant to change, but we have been able to prove to them what Ulti can do for them and the time it can save. We use Ulti for HR, Payroll, Benefits, Open Enrollment/Life Events, Recruiting, Onboarding, Performance Management and Time and Attendance. It's great to have all of this in one system, with easily reportable data. As a decentralized workforce, we have many customizations. Ulti can handle all of them with ease. I truly can't say enough good things about the product, and the company.

Pros:

UltiPro by far has the best customer service and training I've experienced (I've used ADP, Ceridian and SilkRoad products in the past). The system is user friendly and intuitive and customizable to meet our needs. In addition, the company truly cares about customer feedback - and works to implement solutions quickly. It's an all around solid HR system, with many modules that integrate to give you some great functionality and workflow.

Cons:

I hate to truly list a "con" here as I know Ulti is constantly working to improve their products. I would say though that the Recruiting tool needs continuous ramping up to become a true competitive ATS system. It's working for us now, but we need more from it. The GREAT thing is that every month Ulti is rolling out new features and updates to this module. I'm confident they will continue to enhance this product and make it a great tool for us.

Reliable but missing some of the basics

Pros:

The up-time is great. Wish we had more active notification when things are down. Notifications go out a few hours after they start and usually after I've called in and been told it's a known issue.

Cons:

Some ease of use items don't exist or we've been waiting a few years since they were suggested in the share ideas portal. As a couple of examples: -A basic copy of open enrollment or life event set up was suggested at least 3 years ago. It was added to benefits prime, but not regular benefits. That's a basic feature that all of your competitors offer. -The ability to change an email address for a new employee in onboarding has been request for multiple years as well. It still hasn't been delivered.

Wonderful, comprehensive system for all of your HR needs

Comments: Efficiency and tracking personnel changes

Pros:

Ultipro has the type of versatility and customization features needed for small and large companies alike. It's highly customizable so that you can use it for all of your HRIS needs. What I like most about Ultipro is the integration across multiple facets. Your employees' files are stored electronically and the permissions you give the employees allow you to use the system to track and approve changes to position, title, pay, benefits and employees can change their address and names, all electronically.

Cons:

Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation.

Sr HRIS Analyst

Comments: For the most part positive.
For me the pain points are service. Responses seem to be worse since the merger with Kronos. I am not sure why we cannot get some type of response within a 48 hour period. I sometimes have to send this to our account rep before getting some type of response.

Pros:

Fairly easy after you get familiar with the product

Cons:

Fall and Spring releases I struggle with getting all of the features turned on or setup and the turnaround time seems to be aggressive. BI reporting is a struggle especially when the info requires joins not always easy to know when to do so. Cases and service requests - in some areas you want the customer to own their own data and processes and in some cases such as service requests and cases you do not and we have to wait and wait and wait and wait for assistance.

UltiPro is great!

Pros:

The functionality is great if you know how to enable it and use it. There can be a steep learning curve, but once you get there, it's pretty great.

Cons:

The learning curve is steep for some areas/aspects of the system. And enabling functions for certain areas is not as intuitive as "turning it on" you have to assign security roles that often conflict or give unexpected access.

Attendance Plus

Comments: You can record your attendance and sick time, schedule personal time off, and our company has employees sign up for and update company benefits and insurance through UltiPro. I only use it for recording info for myself except for two months in the summer when I have some additional staff but I believe our Human Resources department finds it works very well for them.

Pros:

We have to use this software to keep track of our attendance, personal and sick time plus our benefits. I like that I can clock in and out with my cell phone and not have to use only a computer.

Cons:

Sometimes even though it says that your punch into or out of work was accepted when using my cell phone, it actually did not take and I missed a punch. Also when fixing a staff member’s timesheet because of a mistake, they have made it is not very obvious how to do this. It is sort of buried in other screens.

From standard to high performing

Comments: Excellent, the best thing was the merger with Kronos, it catapulted UKG in a higher performance bracket with Workday .

Pros:

The constant improvement making it more user friendly, ease for HR Core, set up, work flows the world evolves with technology advancing every year, UKG must constantly update keeping up with the changes in modern working, technology updates.

Cons:

The BI reporting is not user friendly, getting in touch with a BI specialist is not easy, there is just some functions that a client is not certain about that makes decision making a bit difficult it is easy to read up on a basic function but some need more detail

Ultipro a huge success

Comments: I have been working with Ultipro programming for the past 4 years and I've never personally never had an issue other than trying to access the top bar options such as w-2, direct deposit info, profile

Pros:

It gives you a breakdown of your paycheck, accrued time off, vacation, benefits etc. Easy access once you have your login info

Cons:

Sometimes hard to access the top bar options w-2 and such. Cant change any info on it unless its through HR

Great tool for payroll

Comments: overall it is a very good management tool I suggest it to users

Pros:

I like UKG pro because it is a complete tool that improves productivity and allows for better results.very useful to facilitate the management of company payments

Cons:

the handling of the platform is understandable. if there is something to improve it is to make the access more easy

UltiPro

Pros:

The dashboard allows for customization so that each user can select the items that are most relevant to them. it also allows for easy access to Human Resources specific information including internal job postings, tax information, and direct deposit options.

Cons:

We have had occasional outages which the company promptly resolves. During this time users are not able to log in and hourly employees are unable to punch in or out. Managers must then manually enter any time card punches to the employees account.

UltiPro Review

Comments: Great experience to this point. Excellent customer service and we receive quick responses to issues that are mentioned to the IT team. Very user friendly overall.

Pros:

Primarily the functionality of integrating multiple aspects of business into one UI. Set up is easy once you get used to it. A few processes could be improved but overall a great experience.

Cons:

I work a lot with the Recruiting Gateway portion of the software, so integrating a way to customize default job descriptions aside from meshing them with the job codes would be ideal. Perhaps inputting a drop down list when selecting "Create" on the users main dashboard that allows them to select from a list of uploaded JD's. However, working through other certain recruiting processes and updating information is quick and seamless.

I really loved this HRIS system. It was innovative and kind of a one stop shop.

Comments: I loved the experience of launching a different HRIS system and I really appreciated having so much information all in one system.

Pros:

I loved being able to keep payroll and other human resource information in the same system. I also loved being able to post jobs and gather applications from this resource.

Cons:

The worst part about this system was the changeover and start up. The customer service was not great and it seemed like the turnover for that company during our transition was really high and a lot of communication was lost.

Great for managing HR/Accounting Info

Pros:

I used Ultipro at my most recent job and I loved having quick online access to my pay stubs, benefits, etc. I was able to enroll in benefits very easily and I received my W-2 much faster by opting in for an electronic document. Having this platform even helped me during a busy time in my life where I had to find a new apartment and purchase a car within the same week (job moved). Having proof of income on hand at all times is one of the best benefits of having Ultipro. I can get whatever I need without adding anything to HR or Accounting's workload.

Cons:

The worst part about having Ultipro had shown itself around review time. The platform was absolutely not intuitive and the entire company had a hard time submitting reviews. The way the questions were worded was so odd and the instructions were so vague and unclear. We eventually had to move the due date for reviews and give all of the managers an additional 30 days to complete reviews because no one knew what to do. It was ridiculous.