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Constant Contact Reviews

4.3 (2,857) Write a Review!

About Constant Contact

We deliver the tools to simplify and amplify digital marketing and drive results for your business.

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Pros:

It also offers some excellent graphics solutions and allows you to configure your emails to also be mobile friendly.

Cons:

Email editor shortcomings: no way to create reusable items to be used across emails; hard to get to html when editor features are insufficient or inaccurate.

Constant Contact ratings

Average score

Ease of Use
4.3
Customer Service
4.2
Features
4.2
Value for Money
4.1

Likelihood to recommend

7.9/ 10

Constant Contact has an overall rating of 4.3 out 5 stars based on 2,857 user reviews on Capterra.

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Filter reviews (2,857)

Caitlin
Caitlin
CEO in US
Verified LinkedIn User
Performing Arts, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

My go to email marketing platform!

5.0 last year

Comments: I have had a positive overall experience!

Pros:

It is easy to create aesthetically pleasing emails that get read!

Cons:

Most features are very intuitive, but a few (inserting gifs, for instance) can be frustrating.

Susan
Program Director in US
Nonprofit Organisation Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

Constant Contact is a game changer for marketing communication and so much more!

5.0 last month New

Comments: Amazing! Constant Contact covers most of our marketing communication needs with their many tools, ease of developing a campaign or email, and their customer service is there to help every step of the way when you need it.

Pros:

Their customer service is amazing! Also, the flexibility, ease of use, the many templates, not just email marketing, but surveys, event registration and management, ability to test your message before it is sent, and what you get for the price is also attractive. It is overall the best for marketing emails, event registration, tracking success, managing your database of contacts, surveying, and it is easy to learn. Plus, everything is managed in one place so you can do data segmentation for targeted marketing, manage your information more effectively, run reports, and maintain the information you capture easily.

Cons:

I have used Constant Contact for several years. There hasn't been many cons. Sometimes your emails will end up in Spam, but they do everything to try to provide suggestions to mitigate that. They have continued to invest and listen to their customers.

Quantieshia
CEO in US
Entertainment, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

More Creative choices

3.0 2 months ago

Comments: It was okay. If they include more creative choices it will be good tool for business.

Pros:

I like that I am able to send out emails and market to my clients.

Cons:

I wish there were more creative choices.

Constant Contact Response

2 months ago

Hi Quantieshia! Thank you for the review and the feedback, we love to hear ways that we can improve your experience. We'd like to know more about additional creative options you'd like to see in the product. Please email us at social_support(at)constantcontact(dot)com with your username, a reference to your review, and a brief explanation of how we can improve our email editor.

Ben
Mailer in Mexico
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Expensive but world class

5.0 3 months ago

Comments: Constant Contact is a bit more expensive compared to some other email marketing platforms, but I feel like you’re paying for the ease of use and reliability. It’s definitely one of the more user-friendly tools out there, especially if you’re not super tech-savvy. For the features it offers, especially the event management it’s worth it, but I do think there are cheaper options if you’re just looking for basic email marketing.

Pros:

CC has amazing delivery, honestly there is no better provider for making sure your email gets to the inbox. On top of that everything is very easy to use and their support is world class. Not always available but always helpful.

Cons:

Really expensive to be honest. Also they can be very strict about what your allowed to send.

Constant Contact Response

2 months ago

Hi Ben! Thank you so much for the glowing review. It makes our day. :-)

Adewale
Sales Funnel and Marketing Automation Expert in Algeria
Internet, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Futuristic Marketing Automation GURU: Sales Funnel and Marketing Automation

5.0 last month New

Pros:

Constant Contact allows me to effectively automate marketing strategies, design websites and create landing pages in one place.

Cons:

There is no overwhelming scenario which I have ever encountered with CC.

Alec
Director, Product and Marketing in US
Glass, Ceramics & Concrete, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Constant Contact - It's a Classic

5.0 2 months ago

Comments: Overall, it did a great job for us. We managed multiple mailing lists of 10's of thousands of subscribers each, and it was a reliable, affordable partner as we grew our business.

Pros:

Constant Contact is a fantastic email system for an up-and-coming business. It generates good-looking emails quickly, does a great job of managing subscriber lists, and it integrates neatly into many social media platforms.

Cons:

Custom-formatting templates can be a bit of a struggle, and the HTML interface isn't always a reliable representation of what your subscribers will see in their inboxes.

Constant Contact Response

2 months ago

Thank you for the review, Alec!

Allyson
Director of External Relations in US
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Constant Contact Review

4.0 2 weeks ago New

Comments: Constant Contact has been very useful for e-news, event, and fundraising communication. For the most part the platform is user friendly and intuitive to use. It's nice that multiple team members can have access to use the platform and send out communication. It's important to keep an eye on the number of contacts in your system and remove any outdated ones because Constant Contact bills by the number of contacts in your account.`I appreciate that I can pull data on the e-mail campaigns to understand readership and behavior. I use the data for quarterly reports at board meetings.

Pros:

I like that Constant Contact provides a more dynamic and visual way of communicating information to stakeholders versus traditional e-mail. I also like that e-mail campaigns can be built and scheduled to go at a specific time. There are many formatting options available too.

Cons:

Currently Constant Contact does not integrate with any of our organization's other databases, so our contact lists in the platform have to be updated manually. Thus, our contact lists would quickly get outdated if we didn't have a process in place. Also, sometimes the system options do not allow for a preferred format for e-mail campaigns.

Kelly
Social Media Director in US
Real Estate, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Quick, Easy, Email Marketing

5.0 2 months ago

Comments: 10 out of 10! The small detail issue is immediately fixed with a canva account.

Pros:

It's easy to use features! Simple but powerful!

Cons:

Some of the email editing is lacking for small details.

Robert
Accountant in UK
Broadcast Media, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great ,Easy to use platform

5.0 2 months ago New

Pros:

It has helped us to establish omnichannel marketing campaings with ease. Also it has tons of useful features for email marketing to make every marketing project meaningful.

Cons:

It works everything in our favor, so no dislike.

Brie
CSC in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good system

4.0 2 months ago

Comments: overall experience has been really good, this product is very functional and easy to use for the most part. Codes for links in emails are sometimes tricky and sometimes do not work well.

Pros:

Ease of using lists, ease of adding contacts, ease of integration to website

Cons:

Difficulty in coding into emails and codes not working

Constant Contact Response

2 months ago

Thank you for the review, Brie!

Victoria
sales associate in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

The Best Automated System Ever!

5.0 9 months ago

Comments: My experience has been a happy one. Never has email marketing been more rewarding. It's as if I have my own social media marketer and virtual assistance in one for less. love it!!

Pros:

In the past I would send out emails to clients one at a time which took a lot of time as my email list grew. Using Constant Contact not only saves me time but helps me reach more people increasing my online sales.

Cons:

I absolutely love the system...I just wish more of my clients would open the emails which has nothing to do the Constant Contact.

Justine
Executive Director in US
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Our small team works easier with Constant Contact!

5.0 6 months ago

Pros:

We have a small team with no designated marketing department, yet all staff feel comfortable using, scheduling and analyzing using constant Contact's tools.

Cons:

It can take some time to learn how to use segments and lists effectively, a training guide would be helpful.

Eugene
Project Manager in US
Food Production, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The Only Way to Stay in Touch with Clients

5.0 last year

Comments: Overall Constant Contact is by far the best email marketing platform we have used. After trying several other products there is no doubt that overall Constant Contact is the best product on the market today.

Pros:

The platform overall is reliable, easy to use, easy to implement and is a great value for the cost. The ability to schedule campaigns, manage contacts, grow our social media followers and so many other features have made Constant Contact an integral part of our business.

Cons:

Additional improvements to the user interface and the help sections would be useful.

Jade
Head of Digital Marketing in South Africa
Printing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Full-functional Website Builder & Email Marketing Software

5.0 last year

Pros:

The best aspect about Constant Contact is how it offers not only e-mail marketing tools but also landing pages and website builder capabilities.

Cons:

What I was missing on mobile application was updated during the last update on my Android system.

Zacharia
Sales Attendant in UK
Automotive, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Sales Attendant Views on Constant Contact Utilization

5.0 4 months ago

Pros:

Constant Contact allows me to automatically create, customize and send high volume outbound marketing emails. In addition, CC has website design features which makes it a unique email automation tool in the market.

Cons:

Ever since I implemented Constant Contact in 2022, I have never experienced drawbacks and bugs.

Constant Contact Response

4 months ago

Hi Zacharia! Thank you for such a glowing review!

Amanda
Marketing Coordinator in Canada
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

User-friendly email marketing solutions for small businesses

5.0 3 months ago

Comments: Our experience with Constant Contact has been overwhelmingly positive. For more than a decade, it has provided a dependable solution for all our clinic's email marketing needs, from mass promotions to sharing educational content on skincare and dermatology. The platform’s reliability, combined with excellent customer support, has been crucial in helping us maintain strong communication with our clients. We highly recommend it to any business seeking a reliable and effective email marketing tool.

Pros:

Constant Contact has been our go-to platform for managing email marketing campaigns for over 10 years, and it has consistently proven to be reliable. Creating and sending bi-weekly newsletters and eblasts to our clients is simple and efficient. We particularly value the ability to segment our mailing list and track email performance, allowing us to tailor promotions and share skincare and dermatology education with our audience more effectively.

Cons:

Overall, the platform performs well, but there is room for improvement, especially in the template customization options. The design tools can feel somewhat limited when trying to create highly branded, visually engaging emails. A more intuitive interface for accessing and navigating advanced features would also greatly improve the user experience.

Constant Contact Response

3 months ago

Hi Amanda! Thank you so much for the review and being with Constant Contact for over 10 years! We're proud to continue supporting your business for years to come, and I'll pass along your feedback for product improvements.

John
Software Engineer in US
Automotive, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

J.Mwangi Views on Constant Contact

5.0 6 months ago

Comments: Email marketing. Landing pages creation.

Pros:

How it is effective to create landing pages and responsive websites is what I like most about Constant Contact.

Cons:

I have not yet come across any challenge with Constant Contact.

Gabriel
B to B Strategy Consulting in Colombia
Information Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Dive deeper into digital marketing channels

4.0 8 months ago

Comments: Best tool to define goals, target and develop a digital marketing plan that reaches the audience. It also provide direction for a given campaign and a framework for evaluating outcomes.

Pros:

This tool is the centerpiece of my digital marketing activities. It represents products and brands in a clear and memorable way leaving a lasting impression on the target market. It is mobile friendly and easy to navigate. Has a great email marketing approach which sees to it that transition of leads into customers is smooth and effortless.

Cons:

Everything is fine. It is an affordable tool to avoid the challenges faced in the digital world. However, the main challenge my colleagues have raised is the difficulty in cancelling the subscription. Some of them wanted to withdraw but it was hard for them.

Carolyne
Owner in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Constant Contact is one of the best but not the cheapest

4.0 4 months ago

Comments: I like Constant Contact. Setting up and beginning campaigns didn't take long, and the template library makes it even easier. Like most business owners, there aren't enough hours in the day, Constant Contact, unlike some competitors, is straightforward and your first email campaign is just a few clicks away.

Pros:

interface is good, system is easy to use and has a lot of templates to choose from.

Cons:

I found it a little pricey with the top tier at around £70 upwards a month. As a small business it was a big ask. A company with a larger turnover would find it more cost effective.

Constant Contact Response

4 months ago

Hi Carolyne! Thank you for the positive review and your feedback on the pricing. We'll make sure to pass that along!

Jen
Admin in US
Entertainment, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A Solid Email Marketing Solution

5.0 3 months ago

Comments: Constant Contact has been a reliable tool for our marketing needs. It offers a good balance of features and support, though there is always room for improvement.

Pros:

Extremely user friendly! Super easy layout, professional, and customizable tools. The analytics are also really helpful.

Cons:

Pricing can be a bit steep, but is worth it.

Constant Contact Response

3 months ago

Hi Jen! Thank you for the five stars. I'm glad Constant Contact is working out so well for you!

Ngozi
AG Director Arts and Craft Department in UK
Arts & Crafts, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

N.Akande Views on Constant Contact Usage

5.0 4 months ago

Pros:

Availability of website builder and landing pages creation tool makes Constant Contact an exceptional email marketing tool.

Cons:

There is nothing which I dislike about Constant Contact.

Constant Contact Response

4 months ago

Hi Ngozi! Thank you for the glowing review. It makes our day!

Adam
Full Stack Developer in Israel
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Campaign & Content Management System

5.0 12 months ago

Pros:

Constant Contact allocates an extended range of features in one place. Web design, audience targeting, conversion tracking and automated publishing are among the features that I use on a daily basis.

Cons:

Everything is automated and web design involves drag and drop functionality. I find zero downsides.

Teresa
Youth Drawing Director in US
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source

Look no further

5.0 10 months ago

Comments: CtCt has helped me stay in front of my customers for over 15 years. The only time my customers unsubscribe is when their child graduates from elementary school and my products are no longer of interest to them. ;)

Pros:

I have been using CtCt for over 15 years. LOVE how easy it is to organize your contacts and create eye-catching campaigns that GET OPENED!

Cons:

I actually cannot think of one con. I love this product!

Jordyn
Vice President of Technology in US
Arts & Crafts, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Constant Contact: Go-to Newsletter Builder!

5.0 3 months ago

Comments: My experience has been great! I use it for multiple jobs and haven't had any bad experiences. The newsletter reports/analyses are really helpful. There are also tons of tools and articles to help you when you run into any issues/questions.

Pros:

With the new update, it is so much easier to use! There are tons of features to create a variety of newsletters.

Cons:

Sometimes it can be a little difficult to drag elements within the newsletter building, but it is still easier since the update.

Jennifer
Executive Director in US
Nonprofit Organisation Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use email marketing tool

4.0 5 months ago

Comments: Overall, I've had a great experience with Constant Contact and have been a user for many years.

Pros:

I love how easy Constant Contact is to use. I've used it with multiple organizations I've worked with and have been happy with the results.

Cons:

Sometimes the design elements don't work the way I want them to. Also, I think there are many corporate domains that don't accept mass emails from sites like Constant Contact or MailChimp, so critical emails may not be getting through to recipients.