NextGen Office Reviews

NextGen Healthcare-Still a leader in Patient/Physician communication

Comments: This was a Premiere Patient and Physician portal many years ago and worked so smoothly. I did live in another state, but happily when researching my info for older records, this Portal was still there and had all I needed. I did not pursue moving items to another portal that some of my doctors use today since they seems to be on an ever evolving and ever revolving system of chaos on some of the models being implemented currently. This wasn't broken, so I wish it had stayed for many other people. But a refreshing relief to still find it and get to use it. It may be working in other parts of the world and in those places I hope that the users feels as good as I do about it.

Pros:

I needed to find some older records from another place and time. My portal still was available from 2014 and I had many and virtually all options available to me despite being in other Physician based web portals over the years. Beyond Helpful.

Cons:

I only dislike that it is phased out in many common places and dominated by more complex systems. I experienced this issue recently at a physicians office.

family physician review

Comments: I'm overall happy. Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of use and overall cost.

Pros:

It is very easy to complete my notes at the time of examination of the patients

Cons:

whenever an upgrade or maintenance is completed over a weekend, many times we run into problems coming back to work on that Monday. For examples, slowness, screen freezes up, etc. The latest incident was this past weekend. It was eventually corrected on the Monday, but it slows us down.

Difficult EMR to use, even more difficult to get rid of - Poor customer service, poor tech support

Comments: Do your research before purchasing this EMR, because once you sign up with them, it is very difficult to get rid of it. They make it very difficult to sever the ties with them, and costly to obtain your patients' records and will continue to charge you if you have authorized them to withdraw the monthly subscription from your credit card, which might be related to the lack of communication between their different departments, but nevertheless amounts to harassment and lots of time wasted disputing those withdrawals with your bank.
I also got charged twice in 1 month last year, and still waiting for a response from their accounting department to get a refund for the overcharge (despite multiple emails)
If you use their efax service, make sure you get a list of efaxes you have received to verify the overage fees they charge you (so far they have not sent me the list of efaxes and continue to charge me for overage each month despite the fact I have canceled my services)

Pros:

My biller felt the practice management/billing side of meditouch/NextGen office was about average but the issues with the EMR made this product impossible and ended up switching EMR

Cons:

I started my subscription with meditouch/Health fusion, later changed name to NextGen office. The software is a billing platform with an EMR tacked on to it. I had used various EMRs during residency and in a group practice and this is the absolute worst product, most rigid software with lots of clicks and not user-friendly. Just reviewing a lab result is a hassle, needing to go in and out of the chart note, with numerous clicks in between. On several occasions, I noticed Meditouch glitching and chart associated with the labs belonged to another patient, therefore had to double check all the time, an issue that I had never encountered with any other EMR (EPIC, Cerner ambulatory, Praxis, even NextGen Enterprise etc.) Once the sales-person had sold the subscription to me he would not return my phone calls, and customer service was practically non-existent. Eventually got assigned a new contact person who was a lot more responsive but unable to solve any of the product related, customer service related or billing related issues. Eventually, I switched EMR, and canceled my subscription with NextGen and received a confirmation that my services were discontinued, but their billing department continued to charge my credit card on file. Make sure not to sign any authorization for the billing department to charge your credit card. In order to export my patients' data to my new EMR, NextGen wanted $ 5000. My new EMR (Praxis) transferred the data for a fraction of the price.

One of the best EHR Vendors around

Comments: I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it.

Pros:

I like the immediate transition of the company since the new [SENSITIVE CONTENT HIDDEN] has taken over. Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.

Cons:

I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare. I think this needs to change particularly with their api and interoperability stack.

NextGen for Small to Midsize Healthcare Organizations

Comments: After over a decade of being a user, trainer, then developer supporting this software, I’ve seen how the software is used in healthcare organizations small, medium, and large. From experience NextGen is good for Small and Medium organizations because it’s easier to handle a moderate amount of customizations and frequency of updates/fixes with the current 8.x KBM and 5.9x App versions. Reporting is strong with the NextGen application suite because it’s based off of SQL. Vendor Support has improved over the decade I have dealt with NG.

Pros:

I like that the NextGen application suite is highly customizable.

Cons:

The need for many service packs or updates to address known issues.

Claim Processing

Comments: We are very happy with this web based software you don’t need to have have internet connection access to use. Even you can use for slow connection or small practice too

Pros:

Creating a charge is just a matter of clicks with nextgen office

Cons:

submission of charge is very easy and post a refund is also not a tricky job you can do with simple step but nextgen need to little bit improvement for color theme

An excellent EHR tool that makes patient management and care management very easy

Comments: Overall its a nice and easy to use tool. Support is great and very prompt.

Pros:

It has billing and has support for medicare and medicaid. It also has different templates for different conditions which makes management easier.

Cons:

The management pages are pretty cumbersome to setup. Once that is done its easy to use

Great software with loads of features

Pros:

It has everything a practice needs including a great EHR software, Document Management, Practice Management, and more. It is also the only vendor that has NextPen which lets patients fill out forms and have that information automatically transcribed to their chart.

Cons:

Some issues pop up here and there but they tend to be patched pretty quickly.

The out of the box templates are a good start to utilizing NextGen.

Pros:

The ability to customize the system to your workflow and streamline the documentation process. I also like the configuration templates in addition to the quick save and quick note functionality.

Cons:

There are too many clicks in the system. My providers regularly discuss how many clicks are required to complete a note. There is also a lot redundancy.

The best tank, but cumbersome for smaller practices

Pros:

Comprehensive and able to personalize. Confidence in a well-backed company.

Cons:

Expensive to run and tailor make/ personalize.

Next Gen Office from a Person who is not techie

Comments: The system provides a centralised and organized repository for patient data and medical records, making it easier to access and manage patient information. The appointment scheduling feature helps reduce wait times and improve patient satisfaction by streamlining the scheduling process. The billing and invoicing features of NextGen Office help automate the process of submitting insurance claims, tracking payment status, and generating invoices, making it easier to manage financial operations. The workflow management features of NextGen Office help streamline processes and improve overall operations within the healthcare organisation.Benefits Improved patient care: The system provides healthcare providers with quick and easy access to patient information, allowing for better-informed decision making and improved patient care. The integration of appointment scheduling, billing, and other features help reduce administrative tasks and increase overall efficiency within the healthcare organisation. The billing and invoicing features of NextGen Office help improve financial management by automating the process of submitting insurance claims and generating invoices. NextGen Office is designed to meet HIPAA regulations, ensuring the secure storage and transmission of patient information. The system is highly customisable and can be adapted to meet the specific needs of each healthcare organisation.

Pros:

There are several benefits to using NextGen Office, including its user-friendly interface, robust functionality, and strong customer support. The system is well-suited for small and mid-sized healthcare organizations and can be customized to meet the specific needs of each organization. It also integrates with other healthcare technologies, allowing for seamless workflow and improved patient care.

Cons:

Some users have reported that NextGen Office can be slow or unreliable at times, and that certain features may require additional technical support. Some users have also reported that the software may not have all the features and functionality required by larger healthcare organizations. Additionally, the cost of implementing NextGen Office and maintaining it over time can be a significant investment for some organizations.

IT Program/Project Manager

Comments: In 2006, a 3rd party integrator (no longer in business) sold NextGen to our organization and since this was their first time installing it, the installation and configuration was barely implemented. To mitigate, in 2011, additional Practice Management training from NextGen and EHR Training/template development resources from Ciscon were engaged to review billing processes and create clinical workflows. Thanks to NextGen/Ciscon, we were able to launch the EHR in 2013. Since then, they have helped us make significant improvements to the clinical workflow (customizing templates) and billing processing. In 2016, the NextGen reports allowed us to start receiving CMS Meaningful Use/ACI incentive funds.

Pros:

1. Highly configurable...an organization can develop/program/configure any template or drop-down list box to tailor it to their clinical staff! 2. Software includes everything a clinic/hospital needs...and with NextGen's MirthConnect product, any interface or integration to another system is possible and easy! Besides the EHR and Practice Management, NextGen provides a Patient Portal, ePrescribe capability, Rosetta and MirthConnect (allowing interfaces to any system like LabCorp, Quest, Immunization Registries.), and much more! 3. NextGen Support is awesome...and if there is a new staff member, just request Tier 2 or Tier 3 support techs so your challenges are addressed quickly by experts in every area of the product! 4. NextGen Training is helpful from knowledgeable and experienced staff who have worked in clinical and front office environments. For any upgrades or projects, or if you are brand new, leverage the advanced trainers for additional training for staff and learning how to utilize/configure the system by having them review your configuration. 5. NextGen Development and NextGen 3rd Party Integrators (like Ciscon) are amazing to work with...If you don't have time to develop templates or learn, contact them to obtain a quote. I have been most impressed with support team at Ciscon! They have been able to streamline Provider templates and save tons of clicks so the Providers just adore and appreciate the efforts! They were also able to train all the clinical staff on the new workflows.

Cons:

Like any EHR (vs a paper chart), there are lots of clicks for the clinical staff members. In addition, the graphical user interface was so new to staff, this caused delays in the encounters. (To mitigate, we spent time, money, and effort on training users as well as building customized templates...This was worth every penny!)

A medical records system you can trust!

Comments: My overall experience has been very positive. It was an easy system to learn, with reliable customer service and support.

Pros:

Nextgen is an ideal platform when operating across multiple office locations or affiliate offices under one corporation. Medical records are viewable in one platform without having to log in and out for each location. Patients are easily searchable with alerts to prevent accidental adding of duplicate charts. You can add a feature to check insurance eligibility on both medical record and practice management side. And encounters instantly populate on both sides, making transferring from front desk to clinic seemless. It is easy to set up alerts for patients, whilst maintaining privacy features to protect their data. There is the ability to add a database of referring providers, which makes it easy to send referrals and records confidentially without having to print, scan or fax documents. You can also utilities a tasking feature to send trackable messages or assignments across locations or departments.

Cons:

There are so many features it can feel a little overwhelming at first. It is highly recommended to take advantage of any training offered on this platform on order to best take advantage of everything it has to offer.

We have been on Nextgen since 2009. We are a pain specialty. We had MAPS templates for paincare we

Pros:

The customizations that are possible. WE are a specialty so it is important to capture the data, that is not always PCP. We have needs for rx report to be integrated which is coming in the new upgrade. We need to interface labs so doctors have quick and easy access to results. We have a responsibility to the community to keep them safe from people misusing or selling their medications. The templates and documents are easy to customize. The Nextgen support is helpful. We are excited to hear what the future hold for paincare, through their VAR Itelagen. The integration between EHR and EPM is coming along. Interfacing with labs, HIE. The reporting is made easy captured in the back ground for MIPS. They provide access to websites to become experts in there system. The help desk is not afraid to say if they don't know something and direct you to someone that does. The hosting is made easy. We are told it will be a 30-45 day transition very excited. The application has come a long way in looks it has been designed to be easy to access, it has shortcuts that only need to be hovered over to see data a quick glance. The Patient education was a nice add. It is user friendly and attaches to the encounter as a record it was done. The clinical reconciliation is a great add and makes things easy.

Cons:

I wish the upgrades were easier. oTHERWISE i AM VERY HAPPY WITH THE SYSTEM.

Worst RCM and Customer Service

Comments: Horrible experience.

Pros:

Did not like. We switched from server based NexGen to MediTouch/Healthfusion in 2013. Unfortunately, NextGen bought out the company.

Cons:

Overall, the software works. However, the company forces you into auto renew yearly contracts. Even when we tried to cancel the RCM company a month before the service was set to renew (which technically the Go Live date was two months after notification), they made excuses not to cancel. First it was that we did not cancel. Then it was that we did not cancel with Clinic Anywhere. Then it was that the balance needed to be up to date before they would cancel. Mind you, we were losing money with their lack of collections and their lack of knowledge of billing. I will not get into the billing specific issues here, but any biller should know what they were doing incorrectly. This is what happens with overseas outsourcing. We walked away from the company after 10 years because of their unreasonable negotiation with dropping the RCM portion of the contract.

NextGen

Pros:

The system is pretty easy to use. There are multiple ways to do pretty much everything in the system. Very rarely does the system go down.

Cons:

Easy to delete some things. The system seems slow frequently but it is fixed fairly quickly.

Comments: We are a relatively small 6-provider midwifery practice in Anchorage, Alaska. We used Lytec for years, but wanted to move to something web-based that was highly functional, but also affordable for mid-level providers. HealthFusion stood out as one of the only companies that was willing to differentiate in pricing between a group of MD's, and a group of NP's and midwives, as the difference in the amount of reimbursement is obviously significant. We found the [slightly more time-intensive] self-serve training process to be well worth the savings in up-front costs, which was another big difference between HealthFusion and other players in the market, like Advanced MD and NeuMD, to name a few. We find it quite easy to use, on the whole. We appreciate the fact that when we do make suggestions as to how to improve certain processes or interfaces, our suggestions tend to be adopted, or at least addressed by the engineers, via customer service... And speaking of customer service, theirs really is excellent, as their salespeople will of course tell you. Our calls are always answered promptly and our issues dealt with promptly - plus virtually everyone on their CS staff is extraordinarily pleasant to talk to, so calling CS is never a chore. I also like the fact that their sales people stay in touch with the customers, so I can always call Greg and get the same level of attention that we did when he was trying to make the sale, which I've discovered is quite rare among other companies. The only gripe we might have - and I have no way of knowing whether this is unique to them or par for the course among web-based software providers - is that the site does go down or experience difficulties about once every other month, but usually only for a few hours. Certain processes like posting insurance payments take longer with HealthFusion than with our old client-server software, but that is also partly because our old software just let you input whatever you wanted, whereas HealthFusion has you posting the actual insurance checks before you can apply the payment to claims so that they are linked and verifiable. This is but one example of how their PM can be more time-consuming to use, but is much more rigorous from an accounting and audit standpoint, which is good overall. I trust the numbers that come out of HealthFusion's PM much more than Lytec's reports for things like outstanding A/R and productivity numbers for each provider. I've had an easier time staying on top of aging claims with HealthFusion than I used to with our old software. Overall we are very happy with HealthFusion's PM, and are just now starting the process of integrating their EMR into our practice.

NextGen Office: A Cloud-Based Productivity Suite

Pros:

NextGen Office is a cloud-based office productivity suite that includes tools for word processing, spreadsheet management, and presentation creation. One pro of NextGen Office is that it is accessible from any device with an internet connection, allowing users to work from anywhere and collaborate with colleagues in real time. Additionally, NextGen Office is typically less expensive than traditional office productivity software, as it is subscription-based rather than requiring a one-time purchase. This can make it a more cost-effective solution for businesses and individuals.

Cons:

One potential con of NextGen Office is that it may require an internet connection in order to access and use the tools and features of the platform. This could potentially be an issue for users who need to work offline or do not have reliable internet access. Additionally, some users may prefer the more advanced features and customization options available in other office productivity suites, such as Microsoft Office or Google Workspace. As with any software or platform, it is important for users to carefully evaluate the pros and cons to determine if NextGen Office is the right fit for their needs.

Good for now, No view for the future

Comments: We enjoyed NextGen Office all around, honestly. However, they are not open to growing. They will not integrate with any other software. Their patient portal is practically impossible to gain access to. They do not provide means for virtual registration or check in.

Pros:

The layout was a very clean, easy on the eyes, software. It was fairly easy for patient intake and for backend charting. I believe our billing department really like it as well.

Cons:

The company does not provide quick customer service. It actually took us over a year to even have a rep assigned to us. And that was after begging.

All hat no cattle

Comments: Support is, for the most part, responsive and diligent. But the reason NextGen was chosen was because it was customizable. As time goes on, NG is moving away from that and toward hard-coded standardization. This makes it much less appealing as its pros begin to be outweighed by the cons.

Pros:

The practice management end of NextGen is great. This means consistently good checkin, billing, collections, and AR processes.

Cons:

EHR tends to become more of a mess as time goes on. Instead of fixing glitches and even critical known issues, with each release comes new features that we didn't ask for.

Comments: We are a solo Family Practice. MediTouch is our first EHR system and we saw about eight demos before choosing this one. We loved the PM portion, but were not sure about the EHR. Since MediTouch does not require a long contract or huge start up fees we decided to give it a shot and started using it about 2 months ago. The doctor is still learning to use it and we have installed Dragon naturally speaking for him. The medical assistant's portion is pretty easy, they got it quickly and use it for vitals, medical history, family history, allergies, and social history portions. They have minor problems, like smoking use, it has the option of how many packs per day, but not how many single cigarettes per day. They also document chief complaints, but we are still working on customizing them. MediTouch comes with every possible question you can ask for all sorts of complaints so we have to go in to each individually to select the questions that your doctor would want. If you don't customize, you cannot just leave questions blank or it will not save in your encounter. It's a bit time consuming, but this way you get only the questions that your doctor would ask. As far as the review of system, physical exam and so forth, our doctor has been dictating wherever he can. He is not a great typist so he prefers doing it this way. We have saved his negatives so that he just goes in to change any problems. This saves him a lot of time, but he's not using it for every single patient yet. At the beginning, the doctor thought it wasn't possible for him to use this system, but after some practice he feels if he puts in more time into learning it, he can do it. If you don't want to dictate, the system is mostly clicking, not much typing which I think is good, but if your doctor is not a computer person, this might be time consuming for him. Using a dictating system may help. The diagnosis portion is easy and the Escript portion has been great. If you get a request for a patient whose information is not yet in MediTouch, you do have to put it in before authorizing. Sometimes its difficult to find a pharmacy, unless you know what to search by, but that doesn't happen often. Overall, we like the EHR portion of MediTouch, it just takes practice and time to customize the system to how you want it. I like that it has the capability of making the progress notes, just as the doctor would have in a written note. I think he will be using it for all patients pretty soon.

In Need of a Little Help

Comments: I believe Oklahoma Foot and Ankle is NextGen's first podiatry practice. Having been with Next Gen almost 5 years, we have come to realize areas (such as the one's mentioned above) where improvement could be made and perhaps additional feedback from us could help you attract other podiatry practices. On-site training should be part of the cost of our monthly service fee. You offer webinars, but some staff would greatly benefit from hands on training.

Pros:

I like the ease of transition between Practice Management and EHR.

Cons:

With the ease of transition, there are some features that are totally different between the two features. Specifically, scanning in EHR doesn't give you the option to select a provider. Instead, the provider defaults to the first provider in alphabetical order in our practice. I've addressed this problem with support and they seemed to be unable to fix the problem. Also, the templates are difficult to create in EHR. Podiatry specific templates would be nice.

From patient perspective this software is pathetic

Pros:

You can email your doctor. You can see appointments. You can see previous statements. Whoopee, basic functionality that any software can do.

Cons:

I design and implement software solutions for a living. I would be embarrassed to sell and implement NextMD. My Doctor's medical practice uses NextMD/NextGen. This software is very unresponsive to navigation inputs. When you view areas such as charts (which rarely works when you click on the View my Chart drop down), the data is not user friendly in presentation and it's difficult to retrieve. Additionally doctor will only electronically provide me lab results if I officially request. The documented instructions provided by the software vendor on how to request are totally incorrect and each 6 months I have to figure out how to do it again. When I complained to Doctor's office, they told me many people have had problems requesting their records using this software. Additionally, their approach to access "security" is the usual standard lawyer bull of threatening statements followed by their technical approach of "What's your mother's maiden name". Wow, something anyone proficient in google can find. Bottom line is from a user perspective this software is pathetic and not very usable. I find it hard to believe any medical practice would purchase it.

The implementation teams, customer service and support teams are very robust

Comments: Functionality and ability to customize has been key for our practice.

Pros:

I appreciate the various platforms offered and the ability to interface with other products. The support and training is probably the best that I have seen. I love the reports and hate the reports at the same time. Nextgen can retrieve almost any data, but you have to know exactly what to ask it in order for it to pull the data correctly. I also like the support on compliance side of healthcare and regulatory updates. .

Cons:

Price, reporting as mentioned above and that since it partners with so many outside vendors that it does not develop things on their own, that I think should be a part of Nextgen. An example would be the HQM. Nextgen should have a platform for a dashboard, but instead they partnered with someone, so that is yet another fee and vendor we would have to work with

One year of Meditouch now!

Pros:

Started Meditouch EHR in 2015 after using a customized EHR since 1970s. Overall this past year a good product for the complexity of my medical office. Patients do like the interface and it is quite nice when I use my iPad Pro. Buttons are nice, clear. Search function is getting better.

Cons:

I'm in a unique situation that Meditouch has never encountered. Because of my high complexity lab I have multiple billing lines for each type of bloodwork and Meditouch did not provide a solution. I have had to pay them for a lab interface but also had to purchase a LIS so our lab can communicate with the EHR just like commercial labs. Billing has been a nightmare for my office manager who did not used to spend hours finishing the day. We are a complex office with bloodwork but our per patient payment is much higher than a standard primary care practice. Patient portal isn't great and many patients complain. I miss my Programmer and having in house support but Meditouch is getting better. Training is not great and there is a lot of learning on the go. My new physician has had difficulty with it and I'm worried about Locums learning it. I wish there was a support group for all Meditouch users to share their concerns and HF has not really provided that. A lot of EMRs use a groupthink method for billing and it would be useful. I wish there was an east coast office but this issue has improved over the past year