---
description: Learn more about Wildix price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
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title: Wildix Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/31102/cloud-pbx/software) > [Wildix](/software/218251/wildix)

# Wildix

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> Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.
> 
> Verdict: Rated **4.7/5** by 209 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Wildix?

Wildix targets all businesses from SMEs to enterprises through certified channel partners. Key industries include: retail, healthcare, hospitality, manufacturing, legal, public sector and education.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 209 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wildix OU

## Commercial Context

- **Pricing model**: Other
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Italian, Spanish, Swedish
- **Available Countries**: Canada, Estonia, France, Germany, Italy, Spain, Sweden, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Audio/Video Conferencing
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customisable Reports
- Dashboard
- Document Management
- File Sharing
- IVR
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Task Management
- Third-Party Integrations
- Two-Way Audio & Video
- Voice Mail

## Integrations (35 total)

- ASA HOTEL
- Axonaut
- Bigin by Zoho CRM
- Calendly
- Codial ERP
- GENESYS
- Google AdMob
- Google Authenticator
- Google Calendar
- Google Chrome
- Google Contacts
- Google Meet
- Google Pay
- Google Workspace
- HubSpot CRM

... and 20 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Cloud PBX Software](https://www.capterra.ie/directory/31102/cloud-pbx/software)

## Related Categories

- [Cloud PBX Software](https://www.capterra.ie/directory/31102/cloud-pbx/software)
- [Unified Communications Software](https://www.capterra.ie/directory/31035/unified-communications/software)
- [Collaboration Software](https://www.capterra.ie/directory/15/collaboration/software)
- [Call Centre Software](https://www.capterra.ie/directory/30007/call-center/software)
- [VoIP Software](https://www.capterra.ie/directory/30940/voip/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [3CX](https://www.capterra.ie/software/158704/3cx) — 4.4/5 (465 reviews)
3. [Slack](https://www.capterra.ie/software/135003/slack) — 4.7/5 (24046 reviews)
4. [Microsoft Teams](https://www.capterra.ie/software/168668/microsoft-teams) — 4.5/5 (10940 reviews)
5. [Zoom Workplace](https://www.capterra.ie/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews)

## Reviews

### "Most Reliable App on Desktop & Mobile" — 4.0/5

> **Matt** | *23 October 2025* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: The UC Collaboration on desktop and mobile is by far the most reliable we have used and the most simple to understand for our customers.
> 
> **Cons**: Being given initial gold status as part of the onboarding process; then having to keep to quarterly targets to retain this status; otherwise suffering price increases and a mention of having to pay £1500 per annum for use of Wildix support.  
Holland distribution is frustration resulting in longer lead times, inflated courier charges and further costs for breaking a pallet and box if we don't take a set Qty of the same item. 
Too much push on HaaS; not everyone wants this option; releasing newer handsets on HaaS and leaving the capex orders with old model stock.
> 
> We are a believer in the product; its been tried and tested and has some real USP's compared to our other platform providers.

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### "Wildix - My Communications Platform" — 5.0/5

> **Harry** | *23 October 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Wildix is a fantastic solution at a great price point. Its a disrupter to much larger so called Enterprise solutions but is in much more attuned to real user requirements \& continues to evolve with new innovative solutions all the time.
> 
> **Cons**: Would like to have an option to use 3rd party endpoints perhaps by paying for a low cost 3rd party licence fee.
> 
> Excellent \& has continued as such since the time we onboarded with them many years ago. They are very responsive when needed in terms of support, competitive situations \& in supporting growth.

-----

### "Wildix – The Smart Way to Connect Teams and Clients" — 5.0/5

> **Markus** | *6 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Wildix has transformed the way we communicate with our customers. The integration with our CRM and the cloud-based flexibility make it a powerful, time-saving solution that supports both our internal and external collaboration.
> 
> **Cons**: The solution works great overall, but integration with third-party systems sometimes needs a bit of customization — it’s not always plug-and-play.
> 
> Our overall experience with Wildix has been excellent. The platform delivers stable, high-quality communication and integrates perfectly into modern IT infrastructures. Both our team and our customers appreciate the reliability, flexibility, and ease of use.

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### "Wildix = Your Flexible Friend" — 5.0/5

> **Verified Reviewer** | *30 November 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Wildix can be used out of the box as a unified communication system or with some additional effort can be adapted to fit specific customer requirements. We have used Wildix where other vendor solutions would not deliver what the customer needed.
> 
> **Cons**: We had to invest time in training to learn how to configure the system, its not as intuitive as some systems, mainly because the system is capable of so much. As the system is intended for professionals to deploy on behalf of their customers the training issue is not a problem for a new customer to worry  about.
> 
> We have found the team at Wildix are helpful and are able to resolve any issues and give advice on set up and support of the system. Their new AI features will be of major benefit to new and existing customers.

-----

### "Strong Vision, Weak Execution – A Partner Left in the Dark" — 2.0/5

> **Dean** | *30 September 2025* | Information Technology & Services | Recommendation rating: 3.0/10
> 
> **Pros**: - The unified communication concept combining hardware and software from a single vendor
- Simple and user-friendly interface for end users
- Attractive partner model in theory, with clear structure for status levels
- Flexible integration options and potential for API-driven customization
> 
> **Cons**: - Support and communication are unreliable and inconsistent
- Longstanding technical issues (emergency calls, Classound, number porting) remain unresolved despite repeated escalation
- Partner inquiries are ignored or answered with vague, non-binding statements
- Marketing support is nearly non-existent; brand awareness in our market (Switzerland) is extremely low
- MRR reporting was distorted by internal mistakes (e.g. licenses running out) and not corrected, despite promises
- Downgrades are communicated indirectly via support tickets instead of transparent dialogue
- Strategic partner commitments are not kept, and critical feedback is dismissed rather than resolved
> 
> We started our Wildix partnership with high expectations and strong commitment – including a decision to aim for Gold Partner status based on explicit promises of support. However, the promised support never came. For several years now, we've faced unanswered emails, unresolved technical issues, and vague responses that never lead to real solutions.
We have invested significant resources – both time and money – into making Wildix work in our market, but without the support and transparency we were promised, that investment has not paid off. The platform has potential, but the partner management and operational delivery fall far short of expectations.

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## Links

- [View on Capterra](https://www.capterra.ie/software/218251/wildix)

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| en-AU | <https://www.capterra.com.au/software/218251/wildix> |
| en-CA | <https://www.capterra.ca/software/218251/wildix> |
| en-GB | <https://www.capterra.co.uk/software/218251/wildix> |
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