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MasterControl Manufacturing Excellence Reviews

About MasterControl Manufacturing Excellence

MasterControl Mx is a next-gen MES for life sciences, boosting production efficiency, traceability, and compliance with digital tools.

Learn more about MasterControl Manufacturing Excellence

Pros:

It will be easy to integrate with our existing QMS system and user can easily build template.

Cons:

There are some areas that are obviously not geared toward how modern clinical laboratories do document control, but as they get more and more clinical laboratory clients I suspect that will change.

MasterControl Manufacturing Excellence ratings

Average score

Ease of Use
4.3
Customer Service
4.6
Features
4.3
Value for Money
4.3

Likelihood to recommend

8.5/10

MasterControl Manufacturing Excellence has an overall rating of 4.6 out 5 stars based on 142 user reviews on Capterra.

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Filter reviews (142)

Verified Reviewer
Verified LinkedIn User
Biotechnology, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Review

4.0 last year

Pros:

I enjoy the ease of use the most of the manufacturing excellence

Cons:

integration of other systems is quite challenging personally

Justin
Senior Manufacturing Engineer in US
Medical Devices, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent product and customer service

5.0 last year

Pros:

MasterControl MES has provided my company with a great resource to make our entire process more lean. The savings we have had as a company just from moving away from paper records is worthwhile enough, but the modular nature and no-code simplicity of the interface has allowed us simplify all of our records in a way that was easy to implement. Also, the interface with our quality system was seamless and API integrations are something we are looking forward to putting in place. MasterControl is also constantly improving their software to provide more and more functionality to its end users and the customer service experience has been excellent

Cons:

Integrating with regulatory, validation of templates, and some small lags are the main issues or services that we have not taken advantage of yet.

Laura
Quality Assurance Specialist in US
Pharmaceuticals, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

MasterControl Review

3.0 last year

Pros:

The infocard feature that allows you to check previous history, status, revisions, upload attachments, and adding links to documents.

Cons:

Constantly logs out of my account, frequently doesn't save or capture changes in collaboration workspace, frequently doesn't allow or there is an error when opening documents in collaboration, lag time to search for documents, occasionally will have to click "discard" or "replace" the infocard when revising documents in the collaboration workspace, and searching for document # and sometimes doesn't show up unless you click "expand search" to find the document.

Daniel
RA/QC in US
Medical Devices, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

MasterControl - Digitize Your World

5.0 last year

Pros:

Issuing batch records is extremely simple. Lot number control ensures numbers aren't skipped and the ability to filter records between various products is extremely useful. Mx Builder is user friendly and intuitive to use. Regex expressions allow you to define user inputs, decreasing entry errors.

Cons:

Reporting and data analysis is a bit challenging. Insights is an improvement from Jreports, however, there is still quite a learning curve before the module becomes useful. More training and improvements to the speed/functionality of Insights would greatly improve the product.

Janet
GMP Technical Writer II in US
Pharmaceuticals, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

#MES G.O.A.T

4.0 11 months ago

Pros:

I find the Master Template Builder tool to be relatively easy to use. The interface is user-friendly and functionalities make sense.

Cons:

For Master Template building, our team has found that some restrictions are difficult to find work-arounds for. For example, if an Operation level is configured to be 'Repeatable', if any calculated values are within that repeated Operation, those same values cannot be pulled to other parts of the record. This is limiting when data propagates throughout an entire record. I have trained the Builders to instruct 'transcribing values' from repeatable Operations to be able to be used later downstream.

Chad
Senior Manufacturing Associate in US
Biotechnology, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Review of MasterControl in MFG from builder/user perspective

5.0 last year

Comments: Overall MasterControl has been a huge success for our company. Standards of quality, tracibility and less deviations are all apparent with the implementation on MasterControl within our site.

Pros:

I like the flexibility to build an electronic batch around our process. In the past I've seen process changes occur in order to facilitate lack of software configurability which is a concern. The flexibility of MasterControl eliminates that concern.

Cons:

Fully integrating MasterControl with an established ERP such as SAP is a little more difficult than it first seemed. We have quite intricate batch records with a large amount of differing components. MasterControl has been open and helpful during this process, but there have been many bumps in the road.

Glenn
Senior eQuality System Analyst in US
Biotechnology, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Electronic Batch Record Review

5.0 11 months ago

Pros:

We use this product to maintain our production in our subsidiary, and not many other companies offer this feature.

Cons:

The cost of licensure limits how many people can make and use the eBR.

Audeen
Sr. Manager, Quality Systems in US
Biotechnology, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Review of Production records

4.0 last year

Comments: It continues to be a good experience. I have used manual batch records in the past and it can be challenging in running a process and ensuring that the document is not damaged as well as being unable to read someone's handwriting or managing printouts/attachments. The eBR is more efficient and I like that a user has to be trained before being able to perform a task in the eBR.

Pros:

I did not participate in the configuration. However, I have used the Production Record Solution to issue electronic batch records.

Cons:

I do not like the search function. It can be challenging to search for a completed production record. Some of the fields have too many options for completed records.

Zack
Quality Operations Manager in US
Pharmaceuticals, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Best MasterControl Product

5.0 11 months ago

Pros:

It is extremely easy to both create master templates and complete production records.

Cons:

Taking time to get improvements that I find valuable.

Talenn
Quality Supervisor in Canada
Consumer Goods, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Mastercontrol Review

4.0 last year

Pros:

The change control process is great, so is the search function. E batch records are very useful for the one process we used

Cons:

Our instance was set up by an internal team that should not have been in charge of that task. As a result our instance ended up feeling clunky and unintuitive.

Kirsten
QA Technology II in US
Biotechnology, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

MasterControl is Easy to Use!

5.0 2 years ago

Comments: Overall I believe MasterControl is a 9 out of 10, I have seen and used worse eQMS. Yes there are some problems but I overall really like the product.

Pros:

I love the form builder and the JR Reports/Insights. More of the form builder so we can build our our quality and system access forms.

Cons:

Even though I love the form builder, the template is really hard to use and there is so much limit to what can be added to the forms. And with a longer eForm being made and continuously updating, the JR Report for it keeps breaking.

TIFFANY
Quality Manager in US
Pharmaceuticals, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Document Control

4.0 11 months ago

Pros:

Document Control traceability is very good.

Cons:

Customization and ability to speak to other systems.

Cory
Manufacturing and Training Compliance Supervisor in US
Pharmaceuticals, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Manufacturing Excellence Review

4.0 last year

Comments: MasterControl has been a great help with implementation of MX. The initial sessions with the SMEs were very beneficial in helping us to gain a thorough understanding of the tool which allowed us to effectively use the tool once our initial implementation phase was finished. They are also excellent at listening to the input that we have given about added functionality and are continually improving the product.

Pros:

It provides a digital format for documenting production activities. This allows for a reduction in human errors specifically in documentation, as well as the ability to easily collect and analyze data about the manufacturing process.

Cons:

The largest friction point that we have with MX is a lack of customizability. Our process is very complex and we have found ourselves having to make multi-step workarounds in order to replicate our process.

Wendy
Document Control/QMS Administrator in US
Pharmaceuticals, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Great for all uses and constantly improving.

5.0 last year

Comments: The overall experience is great!. This system has helped improve documentation control and information retrieval.

Pros:

Having all things in one place and easily accessible is incredible helpful.

Cons:

In places where there were issue, they are being addressed. Sometimes the nomenclature used is confusing if a person does not have an IT background.

Matthew
Senior eQMS administrator in US
Medical Practice, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

The eQMS

5.0 last year

Comments: Challenging but worth it

Pros:

Ease of use. Customization of all facets of the product. Support on all of the system.

Cons:

User training can be a challenge. Working with departments that do not want to progress.

Patricia
SME production in US
Medical Devices, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Manufacturing

4.0 last year

Pros:

Just learning the building of it working on it now

Cons:

Just learning and building it out to work for operators

Bob
Systems Administrator in US
Pharmaceuticals, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Mastercontrol has been incredible for our company.

5.0 last year

Comments: Overall it's incredible.

Pros:

How easy it is for operators to use during production

Cons:

Nothing at this time it's great. And helps us so much

Kimberly
Quality Assurance Program Manager in US
Pharmaceuticals, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy to Implement for Basic Production

5.0 last year

Comments: Easier than paper batch records and results in less user error.

Pros:

Applicable to our processes, staff loved electronic paperwork.

Cons:

Time to set up properly not fast enough for staff!

Benjamin
Application Support Manager in UK
Retail, 10,000+ Employees
Used the Software for: Free Trial
Reviewer Source

MasterControl MX

5.0 last year

Comments: really easy to use and has helped the business

Pros:

the simplicity of the software but the fact it provides so much fucntionality

Cons:

As a business we havent seen any negative so far...

Corneel
Qa officer in Belgium
Medical Practice, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Really easy to use

4.0 7 months ago

Pros:

Its really easy to use. Very nice interface and also very promising future in this field

Cons:

Sometimes the system is a bit slow in use. Our it department is working on it

Alexis
METHOD ENGINER in France
Pharmaceuticals, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

The good solution for manufacturing

5.0 2 years ago

Comments: We have decrease the time of review .

Pros:

User friendly, and very easy to create template.

Cons:

The interface with ERP is not simply and must be improve

Tarick
Senior Scientist in Canada
Biotechnology, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Mx

4.0 last year

Comments: For me as a new user, MX, once used a few times becomes user friendly.

Pros:

It's ability to reduce paper usage and produce more user friendly protocols.

Cons:

Learning about how to use it for me would be easier with more videos available to demonstrate how to use it.

Jonathan
LD Manager in US
Research, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

MasterControl User Feedback

4.0 last year

Pros:

Robustness. The robustness and complexity help the manufacturing process run smoother.

Cons:

Not intuitive and user-friendly. The system is complex and require substantial training in order to be able to use it effectively and efficiently.

Ben
Lead Production Technologist in UK
Pharmaceuticals, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

MX Review

5.0 2 years ago

Comments: Overall I feel using MX has been a substantial improvement on how we product documentation in my department.

Pros:

I like the adaptability of the system, it's undergoing additional functionality additions which are a big help.

Cons:

I miss a change all shortcut feature in the builder environment.

John
QA Specialist II in US
Pharmaceuticals, 1,001–5,000 Employees
Used the Software for: Free Trial
Reviewer Source

Looking for Options

4.0 last year

Pros:

The ability to link to MasterControl quality

Cons:

How much it is still in development. There are lots of stuff coming but it isnt a complete solution yet