18 years helping Irish businesses
choose better software

About Apple Pay

Cloud-based secure digital wallet application designed for payment processing, sales tracking, processing returns, and more

Learn more about Apple Pay

Pros:

M able to use my phone or other device at any retailer that accepts it. Plus the software is simple and easy to use, the integration with iOS works phenomenally well.

Cons:

Apple pay does not work very well in all countries and they need to integrate many cards that are not yet included. Some shops do not accept it yet.

Apple Pay ratings

Average score

Ease of Use
4.8
Customer Service
4.5
Features
4.7
Value for Money
4.7

Likelihood to recommend

9.1/ 10

Apple Pay has an overall rating of 4.7 out 5 stars based on 807 user reviews on Capterra.

Have you used Apple Pay before?

Share your experiences with other software buyers.

Filter reviews (807)

Tikisha
Tikisha
Lead Customer Service Representative in US
Verified LinkedIn User
Financial Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

ApplePay is very convenient to use

5.0 3 years ago

Comments: Overall I like ApplePay, it’s very easy to use & navigate.

Pros:

I love the fact that in my really tiring days when I’m online shopping & I see something that I want to buy & that apple pay option comes up, all I have to do is double tap. No getting up looking for the card or logging in to a website is required.

Cons:

What I don’t like is that every time you reset your phone you have to re enter all of the security codes for each card. They should at least keep one full card on file.

Sunaina
Director of Operations in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Highly recommend

5.0 2 months ago New

Comments: I use it daily and think it's a great alternative to carrying cash and credit cards.

Pros:

I like the convenience of not carrying cash and so many vendors accepting electronic payments.

Cons:

If you want an immediate transfer there's a fee.

Eric
President in US
Consumer Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Terrible Customer Support

1.0 last year

Comments: See above for the full description. We stopped accepting Apple pay as a payment source as of December 2023.

Pros:

Nothing. As a merchant and customer, they do not keep commitments to follow-up with call-backs, they lied to a customer telling them the merchant was lying and had the funds, and they can not answer basic tranaction questions.

Cons:

As a merchant and customer, they do not keep commitments to follow-up with call-backs, they lied to a customer telling them the merchant was lying and had the funds, and they can not answer basic tranaction questions.

Megan
Owner in US
Entertainment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Tap to Pay

5.0 3 months ago

Comments: I’ve enjoyed Apple Pay overall and it’s been easily available.

Pros:

It’s easily available on my phone or other devices.

Cons:

Apple Pay pulls your owed subscriptions from your balance.

Harpreet
Self in Canada
Utilities, Self Employed
Used the Software for: 2+ years
Reviewer Source

Easy and secure

5.0 2 months ago

Pros:

Secure, easy to use, no need to carry physical cards

Cons:

If someone know your phone password, high chance of stealing money

Gustavo
Gustavo
Director in Portugal
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

It is Apple, enclosed, full of issues, hard to set up...What a brand last years.

2.0 3 years ago

Comments: Terrible, I wish we would offer this service to our iPhone Customers, but Apple makes it difficult even formatting a flash drive. Using Apple demands an initiation ritual to make things work, and once you are in the cult, going out is barely impossible since most of the doors are closed. It is a shame, honestly. Trying to install Apple Pay in our Payment Gateway took literally days compared with the minutes required to set up Stripe, Google Pay, Braintree and Klarna.

Pros:

You can make it easy for customers to pay with their phones.

Cons:

Extraordinary difficult to set up. I have no words, it has to be the first time I have that many issues setting up any system ever. You are required to have an Apple ID, you need to be enrolled as a developer then you need to get a developer ID, the website constantly says "503 Service Temporarily Unavailable". You need to provide manually the certificates from your payment provider other than automatically syncing as Google Pay.

Romina
Moderation in Spain
Internet, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

No more wallet

5.0 3 weeks ago New

Comments: Since I own my iPhone I can’t imagine not having it. It is the definitive solution.

Pros:

Always handy, I use it daily, no more carrying a wallet.

Cons:

The Face ID is too complicated when you are paying on a post net or card scanner

Caleb
Csr in US
Food & Beverages, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Real virtual wallet of my dreams

5.0 2 weeks ago New

Comments: i love love love using apple pay to replace my real life wallet

Pros:

It's quick and easy to integrate your wallet

Cons:

Nothing to say bad about apple pay so far

Kortney
Owner in France
Luxury Goods & Jewelry, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great secure tool

5.0 last month New

Comments: Great tool, better than contactless as secure and “replaces” carrying payment cards.

Pros:

Easy to install, very secure fast and accepted in most places.

Cons:

Sometimes the payment confirmation request doesn’t appear straight away.

Sisay
Hardware Engineer in Ethiopia
Computer Hardware, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Apple pay and easier life

5.0 2 weeks ago New

Comments: I am quite good using it and its features really helped me to do transactions faster and in a more secured way

Pros:

as it enables fast, contactless and secure payments it makes my life easier

Cons:

its limited availability for some regions makes it somehow inaccesi

Sunil
Ageing Connect Partner in Australia
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Apple Pay - Smile and Tap (as their slogan says)!

5.0 4 months ago

Comments: Overall, Apple Pay is preferred over anything else due to its robust features and security!

Pros:

User-friendly, robust security, and privacy features!

Cons:

Sometimes, technical glitches force you to use physical cards.

Casey
Luxury Home in US
Media Production, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Life Saving App!

5.0 6 months ago

Comments: Overall Apple Pay is a life saver, and the fact I can organize my cards and purchases in one place is incredible.

Pros:

Apple pay has been a game changer for me, not having to search through my purse and the unfortuante times I forget my purse all together, has been wonderful. It's incredibly convenient and makes shopping very easy. I love that it uses face ID, it feels safe and comforting.

Cons:

The only con I can think of is that it is not accepted everywhere. Another con is obviously if my phone died

Verified Reviewer
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Everyone looks for Apple Pay

5.0 10 months ago

Comments: Overall I like providing Apple Pay to my clients as another way to pay. The easier for them to pay the better for everyone.

Pros:

Apple provides a simple convenient way for customers to pay for their purchases

Cons:

I’m always looking for lower payment processing fees

Sujata
Sales Rep in Canada
Financial Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

The best digital wallet

5.0 12 months ago

Pros:

Apple Pay is very efficient to use. The cards can be added easily and the way of making payments is secure.

Cons:

I wish the IDs could be added there. Also, face recognition sometimes glitches but pay with passcode option is always available so it works fine.

Jessica
Operations manager in US
Consumer Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Ease of use!!!

5.0 8 months ago

Pros:

Nearly everyone has a mobile phone now! It’s so easy to pay with your Apple device!

Cons:

Nothing comes to mind at this time, all positive

Karima
Supervisor in UK
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Easy payment

5.0 12 months ago

Pros:

I’m using Apple Pay every single day and since that my life got easy as someone doesn’t like to pay by cash and take their card everywhere

Cons:

There’s nothing no not like about Apple Pay

Michael
Student in France
Education Management, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Apple Pay Review

5.0 last year

Comments: Really easy to use, can save a lot of time. The no limit on contactless payment is really usefull when dealing with expensive purchase

Pros:

- Ease of use - Accessible - Secure - Possibility of online payment

Cons:

- Sometimes, like for example Japan, don't always accept Apple Pay

Drick
Owner in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Apple done it again

5.0 last year

Comments: I use it I like it and will continue to use it each and every dat

Pros:

It's a very easy way to pay very secure with the promise apple is the only one that can give this type of service

Cons:

Can't use it on android it will not work on any other phone or system which isn't ios based so that's a disadvantage

Lyiana
Fuliment in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great use

5.0 last year

Pros:

If I didn’t have my physical card I can use apple to pay

Cons:

Nothing it’s a great use for ppl tht don’t have a card

Salah
HR in Saudi Arabia
Capital Markets, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Apple is the best company

5.0 2 years ago

Comments: There is no doubt about anything through Apple because Apple does everything so that we feel happy. Apple is always distinguished by it a lot in all challenges and good interests and development is always very good and Apple is very safe for privacy

Pros:

Speed ​​​​and constant notifications at the moment of payment, and it also facilitates the method of payment. Apple is one of the best companies that I love very much, and I do not want to associate Apple with any company because it is the best in excellence

Cons:

I think that nothing is missing because Apple always loves excellence and also has a strong program in development and challenges and every day something great happens from Apple I do not think that there is a company like Apple because Apple is the best for me

mahfam
Designer in Canada
Architecture & Planning, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Apple Pay

4.0 10 months ago

Pros:

Quick payment for the phone and Apple Watch

Cons:

Not accepted by all retailers and also iphone battery

Thh
Seller in Morocco
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Apple pay my best

5.0 2 years ago

Comments: Slow problems and savety

Pros:

Ilove it because its easy and fast and save

Cons:

Most be more options and support to slow

Aman
Sr. Manager, Cyber Security Architect in Canada
Real Estate, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Highly recommend

5.0 2 years ago

Pros:

Add security to the transaction by not sharing the actual card details. Widely accepted.

Cons:

Important to stay up-to date with the patches and updates.

Donna
Regional VP in US
Financial Services, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Easy Peasy Business

5.0 2 years ago

Pros:

How simple and easy is is to use and access.

Cons:

There really are no features I dislike at this point my usage

Amanda
Military & Veteran Services Officer in US
Higher Education, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Secure Payments With Ease!

5.0 2 years ago

Comments: I use Apple Pay with almost any online purchase. It's easy and secure, and I don't have to worry about carrying around bulky items with my hectic schedule!

Pros:

I like that it's easy to use and purchase across many mobile platforms. I could be online, I could be in an app, or I could use it in another electronic payment and it's always there. I don't have to worry about carrying around a bulky wallet or purse. I have payment on the go for my on-the-go lifestyle!

Cons:

Sometimes, I've noticed data loss, like a last name or street address. I'll have to go back in and re-enter that information, even though nothing has changed. It's a small annoyance, but it does help me keep things updated.