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About Google Pay

Cloud-based secure digital wallet application designed for processing payments, track sales, share offers, and more

Learn more about Google Pay

Pros:

I can send and receive money. It is always nice to have google around.

Cons:

Google pay sometime get stuck in transactions or errors,creating confusion.

Google Pay ratings

Average score

Ease of Use
4.6
Customer Service
4.2
Features
4.5
Value for Money
4.6

Likelihood to recommend

8.7/ 10

Google Pay has an overall rating of <span class="">4.6</span> out 5 stars based on <span class="">862</span> user reviews on Capterra.

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Filter reviews (862)

Sumit Kumar
Sumit Kumar
Software Engineer in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Google Pay: Tap, Pay, Go

5.0 8 months ago

Comments: I have been using Google pay for a few years now, It has a user-friendly and various digital payment options. It provides detailed transaction history and rewards for frequent usage. However, occasional processing delays and the lack of in-depth spending analytics are areas for potential improvement. Overall, Google Pay remains a convenient and secure choice for everyday digital transactions.

Pros:

Google Pay has a nice user-friendly interface. which simplifies bill payments and recharges of various types. Shows a detailed transaction history and Provides option for many different payment modes. Also, we can send money using phone numbers instead of GPay ID and we can use autopay for recurring payments. Not to mention It provides good rewards.

Cons:

Transaction speed can be a bit slow at times. Additionally, It does not provide analytics for how much we spend on different categories.

Rahul
Manager in India
Accounting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Google pay offers security and fast transactions.

4.0 4 months ago

Comments: Google pay is fast and secure payment app that offers all type of bill payments and upi payments.It is a best Upi app that is secured by google.

Pros:

Google pay's server are highly accurate the chances of payment failure is very rare.

Cons:

Sometimes rewards are not worth satisfactory.

Neelesh
MD in India
Furniture, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Account Suspended last 15 days google pay earing interest on my money 60000 rs

1.0 4 months ago

Comments: We are very frustrated from your service I think you have to close shut down your company
i am taking follow up from last 15 dasy my 60000 rs stuck and gapy earn interest on my money , very poor service , very disappointed , my account suspended
here i am attaching 5 complain number, everyone give same answer 24-48 hrs your query will resolve we have escalate the issue, but i think they dont have right pawer to solve query on same day now my waiting period almost 15 days, dont know how much they will play with me , every care person said once your account will active there side money will come in 24 hrs so guys dont use gapy ull be suffer like me Complain number
0-7317000037124
Gpay complains number
7-9753000037011
1-9843000036406
[sensitive content hidden]
54721000036923
[sensitive content hidden]
2-8277000037156
[sensitive content hidden]

Pros:

unprofessional work they dont have team to solve query proper

Cons:

false commitment Very Bad Service No commitment unprofessionalism longer time to solve problem

Verified Reviewer
Verified LinkedIn User
Automotive, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Google pay the software for all you online digital banking needs!

5.0 4 months ago

Comments: It's free easy to use convenient and does everything I need it for and more. I would 100% refer this software to all my friends and family no problem!

Pros:

It's secure, easy to use, convenient for any and all banking/ money needs

Cons:

Nothing google pay does it all. I 100% have no complaints.

Samantha
Independent contractor in US
Verified LinkedIn User
Higher Education, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Google pay is the modern way!!!!

5.0 last year

Comments: It's definitely a recommended app to have it won't leave you disappointed

Pros:

It's like a Bank in your fingertips, I love everything about Google pay,

Cons:

I haven't found anything that I dislike about Google pay

Jenny
Team leader in India
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Not Happy

3.0 10 months ago

Comments: I made a payment of rupees 500 on [sensitive content hidden] through Google Pay but due to network failure my money got deducted and I have not received any refund yet. I'm still waiting for a refund.

Pros:

It is easy to use but had a bad experience, can't trust it.

Cons:

Money deducted because of network issue but didn't not get refund since date [sensitive content hidden]

Michael
Photographer in Canada
Photography, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Very Useful and Easy to Use Payment App

5.0 11 months ago

Comments: Generally i like using google pay for online purchases. But whenever i try to use it at a store or a tap POS device, it doesnt work with my banks debit/visa.

Pros:

I love its easy of use and how it can be used over a variety of apps to make purchases, if your app is linked to your google account. I like the security better on this one over paypal, which has very intense security measures. I like google pay with its ease of use with online purchases.

Cons:

Not very useful at in person POS app or to use at a store tap device. Also some app like for a restaurant app wont take my bank debit/visa, but its fine for a delivery app. But i can use Wise debit/visa for purchases at a store.

Lani
Team Leader in Philippines
Telecommunications, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Average Google pay user's review

5.0 10 months ago

Comments: I have used this multiple time and it is good and secured

Pros:

I am using this payment method online when i am subscribing for netflix and any other in game purchases

Cons:

sometimes my card is being rejected by google pay which is frustrating given that this is one of my used payment methods

KATELYN
Submimation designs in Canada
Animation, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Google Pay - Must use!

5.0 8 months ago

Pros:

I love how convienet the features allow me to make puchases without constantly having to input card information.

Cons:

There are zero flaws with google pay. I wouldnt change anything

Verified Reviewer
Verified LinkedIn User
Computer & Network Security, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Easy to integrate GPay

5.0 8 months ago

Pros:

Google Pay is so easy to use and easy payment processing. I use it for almost 80% payments.

Cons:

Customer support is not good and takes long time to get response for inquiry.

Uzair
Uzair
Supervisor in United Arab Emirates
Verified LinkedIn User
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Google Pay Review

5.0 11 months ago

Comments: Google Pay is a widely used mobile payment service that offers convenience, security, and integration with other Google services. I find it to be a convenient and reliable way to make payments both online and in-person. features such as fast and easy transactions, loyalty program integration, and the ability to send money to friends and family are appreciated.

Pros:

the ease of use, security features, and convenience of making quick and secure online and in-person transactions.

Cons:

To be honest I like everything and it’s to hard to fine any mistakes

Verified Reviewer
Verified LinkedIn User
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Difficult to change payments method

2.0 7 months ago

Comments: To change the payment method, it is necessary to be patient or an inhabitant of the 20th century...
It is necessary to go from each subscription to the next and manually refresh the page.
It's backward and time-consuming. It can be said that Google wants to make it dye.

Pros:

You can pay automatically for several apps.

Cons:

It is an app that is not getting modernized.

Syed Qamar Abbas
CEO in Thailand
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Google Pay Good Pay

4.0 12 months ago

Comments: I personally recommend Google Pay always. Have a nice day.

Pros:

Easy to use for all any time any where.

Cons:

Gmail always providing best easy way to users. Thanks.

Zeeshan
Saler in Saudi Arabia
Wholesale, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The one of the best and secured platform.

5.0 8 months ago

Comments: Before more then 3 years i using it and i loved it so much.

Pros:

Google Pay service is available in whole countries of the world.One of the best most trusted and quick service payment method in the World.

Cons:

Any think you want to buy just click buy select GOOGLE PAY and with in seconds its Done.

Andreea
Primary teacher in Romania
Education Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Is a good app for safe transactions

3.0 5 months ago

Comments: Google pay helped me to keep typing my payment in Chrome or Android, I can pay online securely and I can take easily steps to block my wallet if my phone was lost or stolen.

Pros:

I like that I can put all my cards into online wallet, where my info are save, and I can do my payments easily, without an effort to introduce the details card.

Cons:

I don’t like that is not compatible with iOS system.

Angela
Owner in US
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

If you love Android, you have to love Google!!!

5.0 last year

Comments: Google Pay has always taken care of me while using for purchases and payments that I received. I will continue to use until I see otherwise that it is not safe to use. Especially when it comes to shopping at the store and not needing to pull out a particular card that I might now have with me. I always have them in Google Pay!

Pros:

I really don't have anything but great things to say about Google Pay. The way my data is secured and kept virtual always makes me feel safe and know that I am backed by a reputable company. Plus my information is one step further from hackers and that is always a plus when using Google Pay.

Cons:

I really can't think of anything negative to say for this. Being an Android user primarily, this company has kept all my information secure, allows me to create from a range of apps and so much more. I have never had an issue with any payments in Google Pay, so for now this one will keep all its stars.

Mugonza
Mugonza
Technicain in Uganda
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Modern way of on-line payment

5.0 last year

Comments: There is no longer a need to worry about moving with cash since all payments are done with the application.I give google pay 10/10 because it simplified payments processing being it small payment of huge one. And the feature of QR scanning most especially in COVID-19 terra there was no need to get hands on anything.

Pros:

Google Authentication and fraud protection are the most interesting features within this payment system.The system is easy to use.

Cons:

Tracking of payment history ranging from one to two months is really difficult to get them.I think they need to solve this.

Ludmila
Ludmila
project manager in Czechia
Verified LinkedIn User
Mechanical or Industrial Engineering, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Google Pay usage

5.0 11 months ago

Pros:

very easy control of may card, I can choose which I want to use

Cons:

nothing, very good application for every day

Candace
Assistant in US
Fishery, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing love it

4.0 9 months ago

Pros:

I love how I can pay other restaurants and other markets with this. It's easy to use and fast deposits.

Cons:

The customer service needs to be a little more better. Kinda hard to get someone to respond to an email.

Alexander
Repair technician in US
Biotechnology, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Google pay makes paying easy

5.0 5 months ago

Comments: If your looking for a wat to have all your payment methods combined in one application making it easy to pay at most retailers than google pay is a great service to consider

Pros:

I love how all my cards can be saved in my google wallet making it seamless to pay at any retailer with google pay.

Cons:

Some smaller cards are not compatible with google pay which can be frustrating.

Tami
Secretary in US
Automotive, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Love Google Pay

5.0 10 months ago

Pros:

I love that I can have my payment options stored so that it is convenient when making purchases

Cons:

When processing payments it wants to store the numbers being processed

iman
administrative in UK
Computer Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

easiest way to pay

5.0 6 months ago

Pros:

I like Google Pay for its ease of use and quick, secure transactions.

Cons:

I found that Google Pay's limited support for some banks and cards was a downside.

Themba
General worker in South Africa
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Google disappointing pay

1.0 10 months ago

Pros:

Guy this app is stupid try to improve your services create space for national banks,this app only supports fnb ,what about us capitec users?? Cant recieve my money from Google rewards because of this problem

Cons:

Google pay stil disappointing don't wanna link my capitec or tymebank account..

Sz
CSC in Canada
Research, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Google Pay Review Mobile

5.0 2 years ago

Pros:

Its quick, safe and efficient! I really have enjoyed Google Pay more than other pay apps Ive used. Its quick to do the job and Im able to access it alot more efficiently and pay more efficiently!

Cons:

The lack of mobile alerts and the complicated way that my cards had to be uploaded and updated into Google Pay. It sent me on an infinite loop of calling my bank prior to adding my card, rather than asking what my CVV code was or even activating it in other means. It took me about 1.5 hours to set my VISA card on my google pay.

Sujata
Influencer in UK
Entertainment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Payments made easy

4.0 last year

Comments: I use Google Pay to pay for almost everything and it is safe and secure platform so I am completely satisfied with it.

Pros:

The best feature about Google Pay is it is safety and security. It is easy to use as a payment method and payments can be made in many physical as well as online stores. I use Google Pay integrating with my bank account at almost everything I purchase and it has not disappointed me yet.

Cons:

There not much issues with Google Pay apart from the fact that it is not available in all the other countries.