18 years helping Irish businesses
choose better software

About SafetyChain

SafetyChain improves process control, OEE, and compliance with real-time visibility, automated workflows, and data centralization.

Learn more about SafetyChain

Pros:

The supplier portal is easy and straight forward (it's just an inbox!) Price is reasonable for all the features offered.

Cons:

I still haven’t received a formal introduction to cases. Also, sing-offs versus verifications is hard to explain the differences to upper management.

SafetyChain ratings

Average score

Ease of Use
4.4
Customer Service
4.8
Features
4.3
Value for Money
4.5

Likelihood to recommend

8.4/ 10

SafetyChain has an overall rating of 4.6 out 5 stars based on 82 user reviews on Capterra.

Have you used SafetyChain before?

Share your experiences with other software buyers.

Filter reviews (82)

Molly
Molly
Food Safety Coordinator in US
Verified LinkedIn User
Food & Beverages, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Food Safety starts with SafetyChain

5.0 last year

Pros:

SafetyChain has a user interface that is easy to use, but ultimately their Customer Support is top tier! They cater to you as if they were part of your company. The value you get is wonderful.

Cons:

While the interface is simple, there is a learning curve and the time to implement can be lengthy.

SafetyChain Software Response

last year

We agree that our Customer Support team is top tier! Thanks for letting the world know too, Molly!

William
Corporate Food Safety QA Manager in US
Retail, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

White Caslte Review

5.0 7 months ago

Comments: Very positive and our company has improved and become more technologically advance as a result. The partnership with SafetyChain is of the utmost importance and continually expanding.

Pros:

Digital Record and Data Management and away from Paper Documents. The ease of usage, storage on documents, and retrieval of documents is invaluable in our highly competitive and changing food manufacturing industry.

Cons:

I don't not have any at this time. My company is very pleased with the Software and the Customer Service.

SafetyChain Software Response

3 months ago

Thanks for the positive feedback, William! We're glad to have you as a customer and partner.

Christina
FSQA Review Specialist in US
Food Production, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Thanks for opportunity

5.0 4 months ago

Comments: Everyone was friendly and it was that everything for the entire day was in one place.

Pros:

The real life speakers! Realizing that we have so much more to learn and do and create.

Cons:

The breakouts were a little face paced.

Kayleigh
Sr. Quality engineer in US
Food Production, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Helped us organize our records!

5.0 4 months ago

Pros:

Ease of use for form creation and use.

Cons:

Email notifications are not configurable

SafetyChain Software Response

3 months ago

Thanks for the review, Kayleigh!

Bradley
QA and Compliance Manager in Australia
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Gimmie that iPad

5.0 4 months ago

Comments: Best QMS I’ve worked with and the back end is easy to manage

Pros:

Customer services takes our feedback very seriosuly

Cons:

The lagging in LINK. It’s slow every time you push a button

SafetyChain Software Response

3 months ago

Thank you for the feedback, Bradley. We love to partner with customers like you to listen and implement feedback.

Josh
Food Safety & Projects Manager in US
Food Production, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

SafetyChain in the Workplace

5.0 last year

Pros:

I like the ease of use. It’s nice to have a product that is easy to train other employees on how to use. Seeing data real time is important so decisions can quickly me made. SafetyChain is always upgrading and introduction new functions. Customer service is very helpful and responds quickly.

Cons:

There isn’t anything negative to say. Overall it’s been a great experience and I look forward to what the future holds.

SafetyChain Software Response

last year

Thanks for the 10/10 review and call out for our Support Team! They're the best!

Mary-Ann
Corporate Quality Manager in US
Food Production, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Great for all

5.0 4 months ago

Comments: The people are willing to help with issues that pop up and to help work through new use cases to ensure it works for your company’s needs.

Pros:

The ability to build and create to meet the needs of our company.

Cons:

The load times for some of the features.

SafetyChain Software Response

3 months ago

Thank you for the review, Mary-Ann. We are glad we can partner with you, and other customers, to address issues and work together to ensure the changes meet your needs.

Caitlin
Manager of Technical Services in US
Food Production, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Safety Chain User

4.0 4 months ago

Pros:

Safety chain is a user friendly application with many functions that helps us quickly capture production data and recap to necessary stakeholders. The customer support team is very helpful and easy to communicate with.

Cons:

There are some key features in Safety Chain that need updates to make them more effective- Cases is one of the tools that is highly worthwhile for use but does not currently have the right usability features. The charting tool is not very user friendly and it is not easy to determine form design for end data viewability when creating new use cases.

SafetyChain Software Response

3 months ago

Thanks for the review, Caitlin. We're glad we're able to help your quickly, digitally, capture production data and communicate it to others in your organization.

Cora
Systems Management in US
Architecture & Planning, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Committed to food safety

4.0 4 months ago

Comments: Working with this software since near the beginning has been an enjoyable and rewarding experience. From day one safetychain has been committed to developing a useful and user friendly food safety software.

Pros:

I love how user friendly safetychain is for everyone. Form Development is intuitive and using the app is just as easy.

Cons:

The app uses alot of bandwidth. If the wifi is not adequate then offline mode will be utilized often.

SafetyChain Software Response

3 months ago

Thank you for the review, Cora! We're glad to see you're likely to recommend SafetyChain and that you've had a positive experience with our product and people.

Shaun
Operations Director in US
Food Production, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great product and company!

5.0 4 months ago

Comments: It has been very positive and I really have not had a reason to look at other solutions.

Pros:

It is very configurable, they have solutions to fit almost any need and can customize options to fit those outside of the norm. They also have excellent customer service and always willing to get on Zoom and work through any questions or issues.

Cons:

Nothing really, especially with the new mobile app coming out.

SafetyChain Software Response

3 months ago

Thank you for the positive feedback, Shaun. We're glad you've had a positive experience with us!

kyle
Director in US
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Unlimited Potential

5.0 last year

Pros:

1. The ability for a corporation to look at all of the facilities to easily compare facility performance and use the data gathered to easily show ROI on new equipment or processing changes.2. The conversion to a digal system. By having forms submitted through SafetyChain it allows your company to analyze data. The problem I used to face was gathering data (either paper, access or excel) and then taking time to reenter data and create reports. Once using the system it allows me easily look through my products and facilities and free up my employees to spend time on the floor over data entry and reporting. My team no longer needs to submit metrics to me as the system auto compiles and reports them in Dashboards.

Cons:

I would like to see the ability in the training site to have AI submit data for me to test forms easier. Currently I need to submit forms in order to see what data I can report and charts I can use.

SafetyChain Software Response

last year

Thanks for the positive review, Kyle! We're glad to hear you've had such a great experience and can easily review dashboards from your team!

Tom
FSQA/Project/CI Director in US
Food Production, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Robust Plant Management Solution

5.0 last year

Comments: Excellent experience! It’s been refreshing to work with dedicated and passionate people.

Pros:

A very versatile software and easy to customize for our needs.

Cons:

The vendor management piece is a bit complicated compared to the other modules.

SafetyChain Software Response

last year

Thanks for the 10/10 review, Tom! We're glad to hear you've had such a good experience with SafetyChain!

Verified Reviewer
Verified LinkedIn User
Food Production, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great team of folks driving SaaS in the food industry

5.0 last year

Pros:

Easy to use. Easy to train others to use.

Cons:

Some bugs in some of the features. Building forms can be confusing and difficult for complex processes.

SafetyChain Software Response

last year

Thanks for leaving us a positive review!

Ruth
FSQA Sr. Supervisor in US
Food Production, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Safety Chain a great tool

5.0 last year

Comments: My experience is being pleasant, and I enjoyed the full implementation of Safety Chain across all the departments, seeing how everyone discovered its potential.

Pros:

Safety Chain has different options that can be used on multiple departments.

Cons:

Forms designer feature needs more options to make the editions faster, one example is the alphabetization of lists included in the "element properties" segment of the form.

SafetyChain Software Response

last year

Thanks for all of the 5 starts, Ruth! We love to hear that it is being used across departments within your organization.

Miguel
Business Analyst in US
Food Production, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

SaftyChain Review

5.0 last year

Pros:

Support is outstanding. The user interface is intuitive and easy to learn.

Cons:

Most issues we have are not related to the software. We do however notice an increase in bugs from recent releases.

SafetyChain Software Response

last year

Thanks for the positive review and call out to our Support Team, Miguel!

Cheryl
Corporate FSQA Manager Compliance and Internal Auditing in US
Food Production, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Quality Applications

4.0 last year

Comments: Currently using SafetyChain for quality and food safety data. We do find some lag in response at times, but overall, the real-time data access is good for driving improvement in quality/food safety.

Pros:

Ease of real-time data access for the facilities. Access to data for all facilities at the corporate level.

Cons:

Can always improve reporting options through LINK, still need to rely on report builder to access some data or to drill down to defect level data

SafetyChain Software Response

last year

Thanks for the positive review, Cheryl. We love to hear that access to real-time data is driving improvement within your organization.

Gustavo
Food safety analyst in US
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

New user

4.0 last year

Pros:

Friendly User interface and the ability to create/design our own forms

Cons:

Maintenance of system without integration

SafetyChain Software Response

last year

Thanks for the feedback Gustavo! We're glad you find the SafetyChain platform so user friendly and we love to see 5 stars for customer support!

Anthony
Quality Assurance lab tech in US
Food Production, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

QA review

5.0 last year

Comments: Great to use

Pros:

The effectiveness of the program and how easy it is to use

Cons:

The color schemes for the due task and the amount of filters needed to access records

SafetyChain Software Response

last year

Thanks for the review, Anthony!

Renee
QA MANAGER in US
Food & Beverages, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Safetychain review

5.0 3 years ago

Comments: Good experience.

Pros:

This product is easy to use. A lot of potential. Great customer service support. Enjoy using knowledge base.

Cons:

Safetychain can do more than I expected, but still require training to know what all functions to understand the full capacity.

SafetyChain Software Response

3 years ago

Renee! Thanks for all the stars across the board. We're glad you enjoy our knowledge base.

Nelson
Director of Quality in US
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Relationship are Key

5.0 3 years ago

Comments: We have fully been able understand our inspections. We are better able to utilize data to make solid decisions.

Pros:

The thing I like the most about the software is the company behind it. The software keeps expanding in capabilities and there seems space to grow within the options.

Cons:

We have ran into load capacity as our comps grows.

SafetyChain Software Response

3 years ago

Nelson, thank you for the great review. We're so glad implementing SafetyChain has helped your organization have a better grasp and understanding of your inspections and data.

Daizo
QC Manager in US
Food Production, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Organized

5.0 3 years ago

Comments: While i am still working on full implementation, the onboarding of our employees was quick, being able to make adjustments to the forms to better suit their needs and for upgrades that happen in the production process have been easy. It is easier and faster to figure when a record has a failure issue.

Pros:

Flexibility of the form creation tools to match a lot of what we were already doing.

Cons:

Still could use more options, such as levels of failure. Fail, Warning/Caution.

Maranda
Vendor Compliance Manager in US
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

SafetyChain

4.0 3 years ago

Comments: In my role I use SafetyChain mostly for management of Vendor documents. I feel like it is a good management tool for this. I just wish there weee a few tweaks for things that would make things easier for us or our customers.

Pros:

I feel like the software is pretty intuitive and lots of things I need to do I can figure out how to do on my own.

Cons:

It seems to be very rigid in its programming. We ask for things that we think are simple but are told that is not possible.

Mahly
Quality and Food Safety System Specialist in US
Food & Beverages, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Overall great platform!

5.0 3 years ago

Pros:

For a day to day operational function safety chain is great.

Cons:

Data can be a little hard to process and extract for analyzing.

SafetyChain Software Response

3 years ago

Thanks for taking the time to leave a review, Mahly.

Lynn
QA & Food Safety Systems Analyst in US
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Poutry Industry User

5.0 3 years ago

Comments: Excellent

Pros:

Form creation and Link graphs and reportz

Cons:

Performance is sometimes slow or throws an error

SafetyChain Software Response

last year

Thanks for all of the 5 starts, Lynn!

David
SQF Coordinator in US
Food Production, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Future in Sight

5.0 3 years ago

Pros:

Great software for moving from paper and pen to digital record keeping. The more you use it the more you see the capabilities.

Cons:

Some areas seem overwhelming but are great once you learn it.

SafetyChain Software Response

3 years ago

Thanks for the review, David. We're so glad you chose SafetyChain to help move from paper to digital records in your facilities.