About Quickbooks Point of Sale
QuickBooks Point of Sale is an all-in-one solution with the software, hardware and payment service you need to sell online and in-store
Stock value, amount sold, cost of goods, profits. How well each vendor is doing.
Just had a record breaking $500 sale that took 15 min bc during it the system started scanning items in wrong. We have been open 6 months.
Filter reviews (172)
Filter reviews (172)
My swiss army knife
Comments: Its my go to book keeping tool I have used it I "Trust" it and would highly recommend it to any business no matter the industry or size .
Easy to understand so its easy to train new users I have used this software in my construction business and a store manager it easily helps me manage multiple pos devices both in store and in the field making tax forms and reports quick and easy to create .
There is a learning curve for some uses of the software
4 years ago
We're proud to be backing Pace Products inc, Christopher. Thank you so much for sharing your lovely review with us, as it's wonderful to hear that you find the program so easy to use. I want to ensure you have all of the resources you need to help those you train get past the learning curve that is usually associated with a new program. For this reason, I encourage you to check out the QuickBooks Community website. It's a resource hub filled with a wealth of self-help knowledge articles that cover a wide range of QuickBooks-related topics. The following link will take you there: https://quickbooks.intuit.com/community/US-QuickBooks-Community/ct-p/community-us Additionally, here's another link that will take you to a list of video tutorials that also cover many of the various features QuickBooks has to offer: https://www.youtube.com/playlist?list=PLVxBmyedTVhTRQRYeZJfVBpz_12zwHc6Z Thank you again for reviewing our software, Christopher! Clay, The QuickBooks Team
The software you need when opening a small business
Comments: For those opening a small business, how to process payments is one of the key questions that need a solution and with this you have the ability to get paid from your customer.
The easy functionality and all the different features that I didn't think about that would be there to help get a company going
The time it takes to put in all information
Quckbooks Is Very Incompetent
Comments: Quickbooks have chosen to freeze all of my deposits totaling $1,510.50 without providing any notification. I have called multiple times to ask:1) Why was my account frozen?2) Why wasn't I notified that my account would be frozen?3) What is the process to have my account unfrozen?4) May I speak with a supervisorEvery representative that I have spoken to in the last several days has not been able to answer any of the above reasonable questions. Nor has a supervisor returned my call. Quickbooks honestly does not care about its customers. Nor do they have the competence to relay simple information within a professional time frame and manner. I have already started with a new credit card processing company. This should not be rocket science for QuickBooks. I hope I can resolve this and move forward with my business. I hope this company goes out of business. Respectfully,JD
Nothing. This is the worse company and they provide no type of customer service.
The employees are very incompetent and not helpful.
Surprised how easy it was to use
best part of this software was how quickly I can process the payments while maintaining a constant log of each sale.
no features really missing I just had to over come the learning curve to be honest.
This pos system exceeds my needs
Comments: This program had everything that I wanted not only did it meet expectations that exceeded them and even was ahead of me in being able to navigate problems I didn't even realize I would have
They think of just about everything and they make it so easy that it almost does it itself
There's there's a lot of content so it can be a little confusing at first but once you get it going it is smooth sailing from there
Great POS system for small business
I bought the simple version of Quickbooks POS and it had great features for an entry business. No limits on inventory list and great tool for customer loyalty rewarding. For being a simple version, this brings a lot of handy tools to track inventory and awesome sales report.
Very laggy when filled inventory list with 1000+ items. Also, the online feature needed to be on the expensive version, so it didn't offer it like other POS systems do without upgrading.
Functional not pretty, gets the job done
Comments: Overall gets the job done.
Has customization - we have a quick pick category for most commonly bought items. Has useful features like reports, storing customer info, purchase orders.
It isn't very user friendly - have to x out of windows to get back to selling. User interface is ugly and in general a bit clunky. Could be user error... but nothing seems to scan once entered.
5 years ago
Thanks for taking the time out to leave us your honest review. While I'm glad the customization options have lent a lot to the functionality you enjoy, I want to make sure you can easily navigate the software. The Resource Center is a awesome outlet in that aspect, and there's one made for POS at https://quickbooks.intuit.com/point-of-sale/customer-resource-center/. You'll find a ton of tutorial and guided videos there, as well as advice on the small business and retail fundamentals. The info above will help streamline your workflow, but I want to make your voice is heard when it comes to your suggestions about the interface. We love hearing how we can improve, as the engineers default to customer ideas when drumming up new features. Could you send me your feedback in an email ([email protected])? I can forward your comments to the Development Team. This way, I can also take a look at the issue you've had with scanning and provide a fix one-on-one. Jess, The QuickBooks Team
QB is the best software for small, growing and expanding businesses
Comments: Overall the software helped to improve the speed of processing public and private online sales of study materials. Facilitating easy transactions is great with this software.
There is no usage limits to any of the available plans. Pricing of the products is clear, no hidden costs. You can easily use the mobile application to track all functions.
The accessibility of the software is dependent upon the plan you choose. Everything is functional instead of stylish which for those looking for style and elegance can be a turn off.
POS enabled us to add a retail location to our distribution business, minimal time spent configuring
Comments: The intergration with QB Financials
Ease of setup and intetgration into our QB Enterprise software. We got system setup in under an hour and was connected to QB Finance and ringing up customers with a hour and a half.
How inventory goes into QB Financial but we developed a work around. Inventory needs to be able to use QB Finance as the main record for inventory
Point of Sale Works Great
Easy to learn--simple administer online--quick to process payments.
n/a at this point I don't have any negative comments
We have used QB POS Multi store for a couple years.
Ease of ringing up customers. It's very simple to start ringing people up. We didn't have to train our staff more than a couple minutes.
1. Tech support is horrible. There is a reason this is number one!!!!!! 2. If you have more than one computer at a location there are issues if you don't have a wired internet which brought us down for hours and hours and hours over weeks without anyone diagnosing this to be the issue. Customer service just kept logging in and changing the IP address without explaining what they were doing. I finally got a good tech support person that helped me figure it out and how to fix it on my own. (Do NOT use wireless internet. You MUST use hard wire to computer.) 3. We have inventory items that keep reappearing after deleting them. We then tried to merge them and they still keep reappearing. Tech support couldn't remove them either. This really messes up our reports. 4. We had a day that at the end of the day QB restarted and lost ALL the transactions for the day. We were never able to get the information back and it also took a weeks worth of transactions with it. Tech support never retrieved the information nor could explain what happened. 5. There is only 2 levels of departments. You have a "work around" for this by allowing you to customize a field, but you have to write the department name in each time. If you forget the exact word you used such as "snack" instead of "snacks" it won't run adequate reports. I can't imagine many places that don't need more departments. For example, I have "Tours" and "Merchandise" as my main departments. I want to have "Snacks" "Apparel" and even further under snacks I'd like to have "Cookies" "Chips", etc. 6. Sending and receiving files from Intuit server does not always go through. This would be ok if there were an error message, but there isn't. It just didn't send. The only way to be sure this didn't happen when running a report on headquarters is to check to see if there is information each day. I have more than one location so this is tedious. If I find a day that is missing I have to have the staff manually go in and resend data. 7. I'm sure I have MUCH more, but that was the ones I could think of off the top of my head and QB POS has taken up enough of my life!!!!!!!!!!!!!!! If I can find a better solution I would before you could blink your eyes. I am constantly looking and shopping around.
Quickbooks Support is Awful. Pick something else even if upfront cost is higher ( Used for 15 years
Comments: We've used Quickbooks POS and Desktop for 15 years. We just recently decided to integrate credit card processing. Our "sales rep" flat out lied about the features. Once he received our payment, he would not return calls or emails. Swell! We've upgraded to the new version 19. This process has been simply AWFUL. I have no less that 15 "case numbers". Even had our files sent to a technician. No resolution! My Staff had figured some work arounds to make the lock ups and disruptions to business less frequent. With each call I make to support I will be "disconnected" at least 2-3 times and have to start the process all over. This includes attempts to call and use the "online support" which is worse. After maybe an hour of ineffective support (I am being kind here), I will be referred to Level 2. They are always too busy at the time to assist, and "will call back". The call back DOES NOT HAPPEN. I will have to call back everyday for a week and complain before Level 2 will call. I have had Level 2 "call back appointments" promise after promise of call backs. NEVER HAPPENS These issues take away from my ability to manage my business effectively. I belong to several business groups online. I continue to say pick another POS Quickbooks is awful...just awful. Oh and the chickens and roosters in the background when talking to support...what in the world??? I've decided to give some online reviews as well so folks that want to focus on their business make a different choice even if
Quickbooks offers one stop shopping that initially appealed to me. We use Point of Sate along with integrating into the Desktop for accounting.
Support is worse than non existent. Integration is limited. Features promised are proprietary and more limited that promised.
Easy to use, but not easy to upgrade
Ease of use. It was simple to teach employees how to use the register side of it. It synchronized easily to quickbooks financial once everything was mapped.
I could not upgrade past windows 7 on the machines that ran this product. It required I have a machine set up as a server. It cost me pretty much the full price of the product to add another register, or back end user. In order to update the product you had to buy it outright again. There was next to no updating of the product. I bought version 10 back in January of 2011 and until I stopped using it in August 2016 there was no updates. I had to buy the product again if I wanted an update. Customer support cost a lot extra per month, they would even charge you for calls when the problem was their fault. Many reports were limited. For instance, fields I would expect to be in a report simply were not there. For instance, the top customer report, had no way to put the email address into it. So what was the point of that report if you could not send them an email promo? It was not stored in the cloud, so I was limited in that the product could only be used in my store. If I wanted remote access I had to use a third party computer access product to see my POS. If you wanted integrated credit card transactions you had to use their merchant services. Their fees were higher than everyone else. I ended up saving thousands a year when I moved to another merchant processor and adding extra steps at the checkout. Once my file got big, it would lag out loading customer/inventory information. I ended up changing POS systems when we got another location and it was just going to cost too much to upgrade the product to cope with multiple locations.
Quickbooks POS is very powerful, but requires a paid IT staff person to set up and maintain.
Comments: As powerful as a jet fighter plane, and just as complicated to learn to fly! Requires a very high committment to training and a competent bookkeeping and IT support staff.
Very, very powerful features and capability. An overwhelming number of features for customizing and controlling inventory.
Exceedingly complicated and difficult to learn. Would not recommend this to any business or non-profit that cannot afford to hire both bookkeeping and IT professionals to set up and keep the system maintained. Although Quickbooks POS and Quicbooks Bookkeeping software is supposed to be fully integrated, classifications set up in POS do not automatically port over to Quickbooks Bookkeeping software. Many of the reports are not intuitive to generate or interpret. Fixing after-the-fact sales errors in POS is problematic and overly complicated.
Comments: I used to do my inventory every Sunday evening. It would take me 5 to 7 hours a week. Now its done in minutes with QBPOS. We use Individual Point of Sale out of PA to purchase, and maintain our POS systems.
This software has given me abilities that other camping resorts envy. Every time I tell other campground owners how QB POS can trend, suggest orders, track inventory, and that it has endless reports that integrates right into Quick books, they are floored.
We really dont have any dislikes with the software. It performs well and runs reliably. We are on our second generation of hardware, and the software is stable and fast.
Customer Service Nightmare
We had hoped it would work with our QuickBooks accounting program, but that wasn't as easy as we had been told.
The customer service is outsourced and their reps have very little grasp of the English language. Our experience was so horrendous that QuickBooks refunded the entire amount we had paid for their product after hearing about what we had to endure.
3 years ago
Hi, Jennifer. Thanks for sharing your review. It's discouraging to hear you had a less than ideal interaction. We're glad to hear you were able to get a refund. It's our hope that you'll give us another chance and continue to use the system. If you ever need a helping hand, we recommend checking out the Community. Here, you'll find a variety of articles and helpful advice from fellow users and QuickBooks Team members: https://community.intuit.com/ Wishing you all the best. Morgan, The QuickBooks Team
Best for retail not service
Comments: For retail I find its great. its easy to use to enter the items we need and get through the sale
For the retail side of the business its great for tracking inventory and sales. Ease of set was great.
We provide a lot of services and don't want to have to run information through two systems. For services this is not great. The reports don't give the right information and the information doesn't transfer to Quickbooks accounting software to provide the information as well. We can't add classes and are struggling with running invoices. This could also be in part of lack of understanding how the systems work.
Great software for our business needs.
It is a great software tools to not only track our business finances, but also our customers, vendors, and employees easily on 1 site.
Only 1 user can work the program at a time and then the file must be backed up each time for another use to log in. We tried the online version and did not like it so when we went back to the desktop program 5 months later, we had to back track months of data.
WORST SUPPORT IN THE HISTORY OF BUSINESS
Comments: If there was less there was less than one star for customer support I would give it that. I was down an entire week! And they didn't even care. You can't contact anybody that is of any help. I now have sales up and running but my item list and inventory list can't be tracked. This is the worst company on the face of the planet run away!!!
There are some nice inventory management features but other than that it is crap!
EVERYTHING IMAGINABLE especially customer service
Slow and not always intuitive but it works for many different functions
Great for tracking inventory and customers, great for sales orders and a services oriented business.
It is slow in a fast paced retail environment. Getting all the information is pretty slow going and not always intuitive for the new cashiers and many members of staff working in a fast paced store.
QB POS is worth a try
QuickBooks POS is a very affordable system. You get a lot of bang for your buck. Excellent at tracking inventory. QuickBooks tech support cannot be beat.
Reports are clunky and hard to navigate. The POS system does not connect with QuickBooks desktop as well as it should.
Do not use do not recommend
Comments: Pretty terrible , Will be moving to a different pos as soon as we can. Support is non existent
None No tech support and after you wait for an hour they don’t speak English and hang up on you
Clunky interface, having to wait over an hour for tech support and then having them hang up on you, having chargebacks and not being able to dispute them even though we had all the information for the card and the owners signature.
Comments: makes the use of inventory easy to use
Its very user friendly I have employees that can breeze through it and it makes their life simpler.
Support help is not very good. Whe you call they wont help you right away. I never get anyone that speaks english well enough
I am happy , i like it
Very easy operations, daily reports and Inventory maintenance, very easy to operate Price look up and price change is easy. This product is really good and affordable, I already have 3 stores, I am using same Product for My all business.
It was great for what it was
Comments: Better (it seems) for smaller companies.
This was brilliant. I really like how customizable the software is. For a layman, it was a very easy-to-use platform that was an all-in-one bundle of scheduling tools, customer profile tools, invoicing, ect. Big value.
I really enjoied using this software but it seemed to really bog down as my database grew. I would love to see a faster application.