Dynamics 365 Business Central Reviews

3.8 (121) Write a Review!

About Dynamics 365 Business Central

Business management solution that includes features for financial forecasting, supply chain optimization, and project planning.

Learn more about Dynamics 365 Business Central

Pros:

The program is very easy to learn and use for sales team, customer service team, accountants and warehouse team.

Cons:

ClickDimensions as a marketing tool is hard to navigate.

Dynamics 365 Business Central ratings

Average score

Ease of Use
3.5
Customer Service
3.5
Features
3.8
Value for Money
3.4

Likelihood to recommend

7.0/10

Dynamics 365 Business Central has an overall rating of 3.8 out 5 stars based on 121 user reviews on Capterra.

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Filter reviews (121)

Saurabh
Saurabh
Microsoft Functional Consultant in India
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

BC One stop ERP solution

5.0 8 months ago

Pros:

It is a very ease to use software similar to just like using Excel Spreadsheet. As per my opinion it is a very effective product available today for all our Enterprise Building Solution. All the functions in Business Central are very Great and can be very fruitful for the Business if adapted effectively and efficiently.

Cons:

Nothing to Report as of Now. I am not able to find anything to Report at the Moment

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best ERP software so far

5.0 2 years ago

Comments: The procurement process has been made easier.
Our asset management is now on point.
The human resource management especially the payroll management bit is awesome.

Pros:

Dynamics 365 BC has a variety of tools including the procurement module, human resource module, and the finance module. It has a interface that is user friendly and easy to use. It's workflows are outstanding and carrying out an activity from one end to another is made easy. With the workflows, at least a track can be made on the movement of activities carried out in the system. The ability to generate reports is a plus which is also easy. Another good feature is that it can be customized to accommodate the user needs. It is also compatible with Microsoft Excel such that one can export and import data between the two.

Cons:

At first, you will need some practice on how to manage it to avoid messing up with your crucial data. Another issue is that running many processes at once can slow it down and this will force you to wait longer.

Neal
Financial Controller in UK
Renewables & Environment, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Make sure you check out the competition before committing to Business Central

4.0 2 months ago New

Comments: The product is the product - they will not update to improve it! NB the products were acquired by taking over other companies and them re-badging to look alike - Nb the integration is poor!

Pros:

Nothing in this product is better than rival products I've used elsewhere

Cons:

Payment Allocation and lack of link to UK banksLack of Integrated add-ons - say Payroll

Phil
Sales Rep in Canada
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

DONT PUT YOUR TEAM THROUGH THIS

1.0 3 years ago

Pros:

As some on who has to use this software daily in a client facing role this is the worst product in the world. If you are the product procurement officers and looking for a CRM, you will be hated for years, long after you are gone if you make your co workers use this product. Even making a client card is like puling teeth, the search query for products is ridiculously hard to use.

Cons:

This software makes me want to quit my job because it is so difficult to do any part of the sales process on it. Searching products, making quotes, checking my orders. Also there is no notifications so you dont know when your case has moved along unless you go and physically check it which is also not easy. Once again, if you buy this product you a damning your co workers to years of mental anguish and some might genuinely start hating their job so much that they quit. YOU WERE WARNED.

Ghafran
Finance Manager in United Arab Emirates
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

User Review - Dynamics 365 Business Central

5.0 4 months ago

Comments: Overall experience is amazing in terms of increased productivity.

Pros:

01 - Auto saving option02 - Multiple companies under one user03 - Sales order to purchase order conversion04 - Drop ship05 - Tax structure06 - Financial reporting07 - Budget monitoring

Cons:

01- Little complicated to use for non-accounting background staff.

David
Engineering Manager in US
Mechanical or Industrial Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Dynamics Review

5.0 7 months ago

Pros:

It easily integrates with Microsoft products and has a full set of features that we use regularly.

Cons:

Like any software it has a learning curve. This takes time and effort of the individuals teaching and those learning.

Lora
Accountant in US
Construction, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Pretty easy to navigate, but the screen formatting needs adjusted

4.0 4 years ago

Comments: We use the collections module, sales, purchasing, service cost, job cost, subcontractor module, and more. We use purchase orders and 3 way matching and use dynamics for a wide range of use.

Pros:

You can easily adjust titles to be in red or have distinctive features to stand out, but it is not always easy to do on the financial module and you cannot do it when using features like smartlist.

Cons:

The inability to generate certain reports (you have to set them up yourself) which can be VERY time consuming.

salim
consultant in South Africa
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Honest Opiion About BC

4.0 6 months ago

Pros:

A one stop shop system is required , integration is not easy , high level of development which costs is heavy.

Cons:

The cost initially and on going subs is very high for any business , millions are needed

Jessica
Paralegal in US
Government Administration, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Not for Case Management

2.0 3 years ago

Comments: It was used as case management for the Board of Professional Responsibility. The needs did not match the software functionality.

Pros:

There were some cool features like the filter capabilities. The dashboard was customizable which was nice. You could see what was important to you.

Cons:

I did not like using DMS for case management. It was cumbersome and very touchy. If you clicked anything that was green it would take you to another page. Many times information would have to be input in several places. There is no easy way to view a lot of information at once on your screen using this software. To read an entire case’s history you would have to open numerous other pages.

Peter
Australia
Verified LinkedIn User
Publishing, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Full of unrealised potential

3.0 5 years ago

Pros:

I've evaluated NAV for other roles and now I have been using the product I am convinced that it is a very powerful product when configured correctly. It has options for many roles and the ability to configure the system exists but is limited by design.

Cons:

Very high cost support and difficult nature of upgrades is a real turn off. Each version upgrade is treated as a new deployment. Lacks the ability to make even the most basic changes without partner assistance or developer licence. While the product has a lot of potential I would be reluctant to upgrade an old version as I feel there are other products out there which can do the same job with a much more reasonable price tag. Value for money is the main reason I have marked this application down.

Ayass
CFO in United Arab Emirates
Media Production
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Best Modern ERP Solution

4.5 8 years ago

Pros:

I joined AL FANAR Electricals Co. KSA -in 2003, it has been decided to replace ERP system with NAV, Tec.Support was provided by AL FANAR IT an affiliate company who became golden partnership with Microsoft later and provided the system if Gulf Market, the implementation was very successful, early versions of NAV in 2003 was famous as (Navision Attain) at that time, the system provided a splendid AR, AP, and inventory reports and controls, was helpful in regional trading credit controls and manufacturing process, in 2006 the company upgraded the software to NAV5 and we learned a lot about setup requirements, Posting groups, general business posting groups, sales and system generated transactions setup accounts and matrix, Exr. Var and global dimensions etc..., in 2007 I joined Gulf Capital KSA the company management recommended NAV at that time tec. support provided by (NEWWAY) and I was assigned as a project manager, later in 2009 I joined ROTANA Media Group who recommended same ERP as well. now new versions of NAV are available with business intelligence tools and some additional great features, I expect this fast positive evolvement of MS Dynamics will make them first Market Choice in a short time. I used several softwares before and after NAV like (Dolphin, Oracle, Klipper, and others..) from my experience what I like most in NAV and make it remarkable are the following : - SQL Server which provides flexible opened platform allow users to move to any information details and jump between templates they want from anywhere in the system to get information rather than closing screens and reopening another, other systems cannot provide this Dynamic feature. - Reasonable and Logical controls of the system over transactions complying with exact financial requirements, other systems have nonsense controls in useless areas and gaps in other critical areas, and stand hopeless needing customization for an axiomatic small things. - Easy and Smart setup requirements and users profiles access. - Huge bank of ready reports provided by global MSD teams and partnership - Friendly user = easy training - Easy setup of financial reporting BS, Income statements , cash flow , Budgeting and variances any other because it leaves to user to choose , items lines name , tagging accounts, dimensions needed cost centers or business units , even user can add the equations of some financial statements lines ! - Easy customization and easy editing of all tables screens - High Compatibility with Excel MS Office. - Reasonable cost with complete business solutions package and including project management, Human resources, Cash Management etc..

Cons:

No Disadvantages or defaults in my opinion if implementation requirements are clear and correct and finance knows exactly controls, processes outputs they need. everything is there in this system.

Kelly
Corporate Controller in US
Oil & Energy, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Great software, if you're not afraid of customization

4.0 4 years ago

Comments: Great software for small and midsize businesses.

Pros:

One of NAV's biggest strengths is the fact that it's a Microsoft product, so the ease of use factor is high, given the fact that virtually all employees are familiar with MS ribbons, icons, etc. NAV is also customizable (with the help of a consultant). The fact that it is customizable, yet easy to up-gradable, is a huge factor.

Cons:

There are some basic items that are only available through customization. I would like to see MS make these accessible as items that users can configure, vs. having to pay for customization.

Scott
PrePress Manager/IT in US
Printing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft 365

5.0 2 years ago

Comments: Overall experience with this software is great haven't had any problems.

Pros:

I would say almost everyone in the front office use office 365. For the needs we have for it the software works great.

Cons:

Don't really have anything I like least about it. We are mostly Mac-based computers and it still works out great for compatibility.

Tim
COO in US
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Unnecessarily complicated and expensive to implement reports are terrible.

2.0 12 months ago

Comments: Terrible. I have been used at least 3 other systems and all of the others have been more intuitive. This product is a mess. Worst decision we have made with our startup is selecting this software.

Pros:

It is not a bad looking interface. That is the only positive thing I can say about this software.

Cons:

The software is not at all intuitive, very little is possible to do out of the box, everything requires expensive consultant time to set up, and even simple reports are hard to generate. Way, way too complicated to do basic things. It leaves us with little functional reporting and a lot of frustrating headaches. By the time you realize you have made a mistake implementing its way too late.

Elizabeth
Payroll in US
Philanthropy, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Financial package

4.0 5 years ago

Pros:

We use NAV for all our accounting needs -- G/L, accounts payable/receivable, payroll. Easy to use and reports are simple to set up.

Cons:

occasional glitches after upgrades, but that's to be expected and they are corrected quickly. We receive good support from our service provider.

Misbah
Finance Officer in UK
, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Ease of use

4.0 5 years ago

Comments: I have used the software for almost 9 months, and have found it to be very user friendly, with excellent presentation. It is normally quick, software does not crash often and it works well for many different type of industries.

Pros:

Very user friendly Good presentation Excellent layout - easy to search for whatever you need Good use of headings and sub-headings Being able to import from Excel, and transfer any journals into Excel easily

Cons:

Maybe not the best for reporting purposes, or hard to find a way straight away Could be a more efficient way to import transactions from Excel

Suman
Assistant Manager Finance in India
Consumer Goods, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

2nd Best Erp Software Available in Industry After SAP

4.0 6 years ago

Comments: It Helped our Company to Automate Essential Business Process With the help of Information Technology.

Pros:

Its User Interface and Very Less Consumption of System Resources is one of the very best Features of this ERP Software.

Cons:

Vey Bad Service Quality of The company Which Helped to Implement this ERP In our company. They Took More than a Year to Implement This Software but Yet Its under Process.

Lauren
Accounting Clerk in US
Accounting, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great User Friendly Software

5.0 4 years ago

Pros:

I liked that the software was user friendly and easy to get trained on. I found it to be more thorough than Quickbooks. Very easy to do journal entries across multiple companies and reconcile every month.

Cons:

The limited about of users for the price.

Swati
Operation co-ordinator in India
Used the Software for: 1+ year
Reviewer Source

It's complicated

3.0 5 years ago

Pros:

1. I like the inventory management features. 2. It's reduce paper work. 3. Excel function is user friendly.

Cons:

1. It's too pricey. 2. It's become slow when number of users increased. 3. Lot of training is required for set up.

Raul
IT Director in US
Retail
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

MS Dynamics NAV is a flexible and powerful tool

4.0 7 years ago

Pros:

NAV allows you to keep strict control of your processes and accounts but is flexible enough that you can custmize the information you want to manage, the workflow and the user's roles.

Cons:

It requires a good amount of training and a lot of support for the initial setup.

SUMITA
Office Manager in India
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Useful, User Friendly, Easy set up, Generate number of reports

3.0 8 years ago

Pros:

The best part that it's simple, compact, and user-friendly. Even after 2-3 days of training, we could use NAV.

Cons:

Good software. Easy to use. No limitation. Vendor is good. They understand our requirement, done the implemention and showed the result. We are happy with the product and vendor.

Jeff
Owner in US
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

BC is the best of the Dynamics ERPs

4.0 3 months ago

Pros:

Microsoft took all of the best parts of Dynamics NAV and turned it into Business Central. It's a full fledged ERP with all necessary functionality to run any SMB.

Cons:

Customizable reporting is very weak. You need a 3rd party solution.

Dong
ERP consultant in
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Dynamic Nav

3.0 5 years ago

Comments: Good for trading company

Pros:

Dynamic Nav is very useful for Small Size Business Company. An easy to use in ERP system and easy to cuztomize

Cons:

With Dynamic Nav, It still not much automatic in process. About attached document, It is not useful.

Kemi
Application consultant in Nigeria
Management Consulting, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Working on Microsoft Dynamics NAV is very easy and has microsoft excel feel which makes it easy for users to adapt

4.0 5 years ago

Comments: It is a good software to manage a mid size company operational process

Pros:

Its simple to use It has all the major Features of an ERP (i.e Financial, Receivable, Payable, Sales order processing, Purchase order processing, HR, BAnk Management, etc) It is easy to customised It is easy to get support

Cons:

I do not like the fact that Payroll has to be customised The inbuilt reports feature is not fantastic

Ashley
Project manager in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

No-vision

2.0 4 years ago

Pros:

It creates elaborate reports. It’s similar to excel. So if you’re an excel addict and want excel on steroids this is for you.

Cons:

It can’t seem to add and subtract correctly when you edit quotes. It changes prices mysteriously. Wish it was more reliable.