Dialpad Reviews

Dialpad, A Phone System You Must Try!

Comments: Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great.

Pros:

Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging.

Cons:

Honestly, Dialpad is great. I don't hqve any negatives to say about using them as a phone system.

Texting Feature is a huge upgrade from other tools!

Comments: Best phone software we've used yet and we've used 3-4.

Pros:

Compared to other phone softwares, Dialpad is huge step up for call centers. Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I mentioned already, what truly sets Dialpad apart is their ability for any user in the assigned department to read and follow up on text messages. Other softwares limit the text messages to only be viewable by the user that sends the message, which prevents teams like ours from seeing the messages and following up if the user is not working.

Cons:

Not sure if this is a premium features or maybe just not one we have turned on, but I would love to also play back outbound calls.

Tactics DO Not Sign UP-Beware Deceptive Sales

Comments: I am extremely disappointed with my experience with Dialpad. From the beginning, they lied to me to trick me into a contract with them. I was explicitly told that I would be able to add and remove users as needed for my business. However, this turned out to be a blatant lie. After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional licenses, even though I am not using them. These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time. Getting a hold of someone on the phone or receiving any form of customer support is practically non-existent. They only seem interested in talking to new customers, likely because they aim to trap as many people as possible into these deceitful contracts. Once you're in, they don't care about helping you out. The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance. I am now stuck paying over $300 for just 3 lines that I am using, while being contracted to pay for 7. On top of that, transferring your toll-free number is not free as they misleadingly imply—you have to pay additional fees to receive calls to your toll-free number. It is really messed up that a company would use such deceptive tactics to trick customers. I am determined to leave a review everywhere I possibly can to warn others about this platform. Save yourself the frustration and go somewhere else! Dialpad is not worth the headache and the hidden costs.

Pros:

It is all a scam i don't like the way they use deceptive tactics to trick new customers into contracts

Dialpad Review

Comments: The overall experience with Dialpad is great. You can easily call and in case you missed a call, it's recorded for you so you can playback.

Pros:

What I like most about Dialpad is it's a very straight-forward platform. It's like using a dialpad on your phone.

Cons:

So far, there's nothing I like least about Dialpad because it's very easy to use.

Dialpad Delivers Seamless Communication

Comments: It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless and efficient solution for modern team collaboration.

Pros:

There is a great intuitive interface, cloud-based accessibility, and robust features Calls made using the platform are clear and the video calls and AI-driven transcription services are stellar.

Cons:

Monthly price can get pretty high as each feature is done piecemeal.

Dialpad was a helpful option

Comments: I think it is okay because we transferred our workforce to remote and needed the option to have inbound and outbound calling

Pros:

I receive a report detailing the number of inbound and outbound calls. The implementation was straightforward

Cons:

There are better cost options for what it provides

Great product great team

Comments: I love Dialpad and their desire to do business and make and keep us as customers.

Pros:

I love that Dialpad literally worked with my company to get us out of our terrible contract with our previous VoIP and that allowed us to setup and configure a call center. Call center and documentation and auditing is great for giving peace of mind and accountability to our employees and customers.

Cons:

There was literally nothing I disliked about Dialpad. Dialpad is a great system and great for the price.

Calling Success

Comments: Effective, dependable, and easy to use communication tool that improves teamwork and production.

Pros:

Precise transcription of calls in real time

Cons:

Dialpad has nothing that I dislike about it.

AVOID!!! THESE GUYS ARE VERGING ON SCAMMING HIDING BEHIND SMALLPRINT

Comments: VERY POOR - DO NOT BELIEVE THE HYPE. I SUSPECT THEY ARE FACING FINANCIAL DIFFICULTIES HENCE THESE VERY CUSTOMER HOSTILE TERMS

Pros:

Interface is slick compared to the previous product we used

Cons:

We started with 20 licenses and as our business grew we increased to 50. Now our business isnt as big and we're trying to reduce licenses back down to 20 and they continue to charge for 50 - I genuinely thought this was a mistake but NO! They legit think its ok to state that I can only reduce user count at contract renewal in 3 years! These terms were buried in the smallprint and their customer support is useless. Our supposed account manager just avoids us, the original sales person that neglected to tell us this very important detail has left the company. I am basically having thousands of dollars stolen from me by these absolute rogues - this is verging on criminal

Love Dialpad and will never turn back!

Pros:

I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone. It is easy to move throughout the app and explore all the features, and you can seamlessly move your calls throughout your office/organization with no hassle or extra steps. Whether you are using it for yourself or as an office/company phone system it is an effective tool that makes the crucial communication flawless and simple. 10/10 recommend

Cons:

I don't have anything bad to say about dialpad, except maybe adding a software that allows you to sent mass texts in a non-group text setting. Which to be fair, I am sure they probably have it and I just do not know how to use it though.

Small Local Service Business

Comments: I am very happy with Dialpad and highly recommend.

Pros:

I like the mobile app, it's UI, and ability to use on multiple devices.

Cons:

Sometimes the app can be a little buggy but overall, I don't have many issues.

They will hold you hostage.

Pros:

Be very cautious when entering into an agreement with Dialpad. Dialpad has a great product. However, they will hold you hostage should you want to make any changes to your account. We have doubled the number of users but our price has gone up more than 10x what we were originally paying in 2020. They are charging us for things we don't want, don't need. They keep telling us they will downgrade and then they don't. They literally will not respond to you for months. We have been going back and forth for 9 months on this.

Cons:

Ethics. The people on our account have been not wonderfully helpful.

Dialpad is Dialing into a Positive Review!!!

Comments: It is fantastic that even our agents who are new to the software adapt quickly and can navigate easily. Dialpad has made our campaign deliver a higher level of service. The whole team appreciates being able to call out from the mobile app.

Pros:

If you are in the Call center industry and looking for a simple yet multifunctional call app then look no further Dialpad is the right fit for you. It has all the features you need Call recording, call monitoring, call history, and texting, the list goes on.

Cons:

Its a bit on the expensive side but you do get your monies worth.

Good Digital Phone App

Comments: Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings.

Pros:

Dialpad is easy to use and install and is mission critical to our sales and support efforts.

Cons:

It can be expensive and redundant at times but it is very much worth it.

Decent Service - Terrible to cancel

Pros:

Relatively easy admin. Extendability (api , integrations)

Cons:

Customer service is a nightmare. Took me days to cancel when i no longer needed the service. Was eventually going to resubscribe my team but the way they handled customer service turned me off.

worst app and customer support ever

Comments: Dialpad is greedy- they want to take all of your money and offer no support. The app is constantly glitching. Every. Single. Time. I answer a call on the app on my phone, it hangs up on the client. Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service) just to look completely unprofessional to my clients. On top of that, they make it impossible to reach them by phone. They require you to chat with them first. Even though my employees have been recording their own calls for the past 6 months, I can’t listen to them. They made me upgrade my account in order to automatically record calls and listen, but guess what? It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them to turn it on. They have completely wasted my money and time and caused me so much stress. I can’t wait to switch to another company.

Pros:

nothing - i liked the idea of dialpad, but did not work for my company because of all the glitches

Customer Service Doesn't Exsist

Pros:

It is a great concept, easy to download.

Cons:

We were paying $300 a year for Dialpad and added 2 lines for our telemarketing initiatives. The bill increased from $300 to $900 a year, which didn't seem reasonable. But that's okay, a quick conversation with Dialpad's customer service should clear things up. I was wrong! After spending HOURS on their website looking for a phone number to call, support webpages that take you in circles, and a chatbot that doesn't work I ended up finding the customer service email addresses in forums. A week has gone by and the only response I've gotten is that they discontinued the email I had contacted. I wasn't looking to switch providers but they literally don't have a customer service department anymore.

Not what was expected - was sold the dream

Comments: I personally do not recommend.

Pros:

Cost compared to the market was good as they cut a good deal.

Cons:

The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to Dialpad being overwhelmed with new customers.

DailPad- great call center management system

Comments: Happy with my experience with DialPad. Easy to implement and maintain.

Pros:

Love the ease of use, reporting and C-STAT scoring. All around great system. Would recommend for any size call center. Large or small

Cons:

They have brought their reports a long way. Overall happy with the system.We have had several account manager shifts, so we have had to work through communication shifts.

Solid, easy to use, easy to administer platform

Comments: Dialpad is a solid platform that is very easy to set up and configure, and relatively cost effective, in relation to other platforms on the market. Our only complaint is the reliability of Dialpad. It's not a huge issue, but even if one call drops a week, it's annoying.

Pros:

We are a software start up with less than 25 employees, of which 12 have Dialpad accounts. We have fairly basic needs, in the sense that each user needs a direct number to place and receive calls/texts, and for those same users to take calls from 'shared' phone numbers, such as support, and sales. The administrative features of Dialpad are easy to learn, use, configure, without having to spend hours self educating on a knowledge base, or through trial and error. This includes functions such as: - Creating new users. - Configuring phone lines (like sales or support) with voicemails, call routing, IVR.

Cons:

1 - Desktop app reliability (Mac) I've found the Desktop top app to be consistently inconsistent, in the quality of calls, and general usability. I've used Dialpad for 3 years, and always have the newest Mac & software updates. For example, sometimes I will answer a call, and the person cannot hear me. This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me. Every time, if I restart Dialpad, the issue resolves itself. Again, I've tried multiple headsets/audio settings over the years, and the same issues occur. 2 - Mobile app You can configure Dialpad so that when you receive a call, your cellphone rings (either using your cellular number, or over VOIP, if connected to the internet). I've again found the reliability of these features to be inconsistent. Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing. 3 - Pricing I feel that Dialpad's pricing is in line with other providers, but I do feel that providers across the board have prices set too high, with no option to add 'light users'. For example, we have certain employees that we want to be able to take a call or two a week, or infrequently place outbound calls. We cannot justify paying for a full license for them. If we could add free, or heavily subsidized 'light' users, I believe that overall, our usage and adoption of Dia

Small business and under 10 agent call center

Comments: Each to set up
Easy to work with their support team
Features for a small call center with low volume (under 500 calls a month) would do well with this as long as they have a strong internet.

Pros:

The scripting pop up reminders based on keywords is amazing. It is easy to set up, change, and add to. When the key word is said or texted the reminder will come right up reducing dead air and keeping the conversation flowing.

Cons:

You need to have a ethernet set up or an extremely high-speed internet for clarity. If you try a low bandwidth solution it will make the calls sound like an echo but this is the case with most VOIP systems.

Dialpad Review

Comments: Overall, the experience with Dialpad is quite positive. We came from another in house VOIP solution, and knowing that you always have someone ready to help you , gives you peace of mind. It does what its supposed to do, and the majority of the time it does it well!

Pros:

One of the best features Dialpad has to offer is the ability to integrate with other services. Single sign on makes accessing Dialpad a breeze, and with GSuite requires one less password for myself, and all of our users. We all have so many passwords that we need some form of software to maintain them all! Interaction with other users through Gsuite, Salesforce, and many others also show up in the main interface allowing users to quickly go back to files, or conversations they recently had with other users. Unified communications is big in today's world and Dialpad handles it quite well. There is a decent variety of equipment that you can use with Dialpad, but it also allows us to completely remove the desk phone which is a nice touch, especially considering the types of work envoironments we have where users can chose where they would like to work. Last but not least, and at the core of its functionality the basic phone system. While allowing users to transfer calls amongst people, you are also able to transfer between devices, which means that, when your 1-2 meeting runs long, you can move your call to a mobile device if you need to get going. Overall the system is quite robust, and provides all the functionality one could ask for!

Cons:

Its hard to list many cons, as we have only ever experienced a few, but here they are. Not all bluetooth, or wireless headsets play well with Dialpad. We have had to switch the headsets that a handful of our users depend on. That being said, once you have found one that works well, there are no problems. One other problem that we have encoutered is dropped calls, or unresponsive application. Most of the time, a simple restart of the application, or computer will resolve these issues, but they are still issues. Last but not least, the frequent updates. While it is good to continuously provide important updates, it feels like there is one every week, and not all users are comfortable with making these changes.

Day 1 and we had to drop them

Comments: Horrible. They were very helpful during the sales process but the second we actually tried to use it, we realized how horrible it truly was. Now we have to port to a new service.

Pros:

We liked that it gave the option to integrate with Clio

Cons:

The first day we had to submit three support tickets because nothing was working properly Within the first hour of having our number ported we noticed we couldn't get call routing activated to forward all calls to our answering service so the three employees of our firm had to man the phones while Dialpad figured out what to do Then we noticed all the problems with the text messages. It doesn't organize the messages by threads (like it does on your phone or any other messaging service). Instead it just shows all your individual messages which was a clustered mess. Also if you were the last person to send a message then you have no way of knowing who the text conversation is with unless you click on the text (It shows your name instead of your contact's name because you sent the last message). Finally, none of our contact's names were popping up on the messages, just their phone numbers. Even when we had contacts synced and knew for a fact that number had an assigned contact, we still weren't seeing people's names on the messages tab. BUT THE WORST THING OF ALL WAS THE DAMN DEFAULT DIALPAD NUMBER. We ported over our business line and that was set as the default lines for outbound calls which was perfect. But for God knows what reason, Dialpad won't let you set a main line as the default line for outbound text messages. The only way you can text from your main line is by manually changing it every time you want to send a text. Finally, the customer service blowsssss

It is not perfect but it is a great tool for doing long distance telephone call

Comments: I use it every day and it works well sometimes and when that happens, I am able to make a sale. I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written conversation which is nice when you are dealing with sales and agreement

Pros:

You can contact clients regardless of where they are even if they do not have an internet connection since it acts as a telephone call and not an internet call

Cons:

The connection sometimes is very bad and there is so much latency and issues when I use wireless headphones. My wireless headphone works well on my other software. Also, there are some phone numbers that you are not able to send a message to which could be helpful since dial pad can send text messages.

Has been a great piece of software for my business

Comments: This software has allowed me to spin up or down business operations with the flip of a switch, and gives you a VERY full featured office phone solution for a fraction of the price of other companies. When comparing this to hardline phone systems, I honestly don't know why any company wouldn't just use this instead (as long as your computer has an ethernet connection).

Pros:

I like that the software is affordable, reliable, and accessible in many different ways. I use it as the main business line for my company and adding/removing users is super easy, creating a main line is easy, and having access to your phone via apps anywhere you are is fantastic. I also am very impressed with their quality and their customer support. I was having an issue with call quality, and I couldn't tell if it was my bluetooth headphones or my wifi. Their team got REALLY technical digging into the transmission details from my call, and told me there was a lot of chatter on the wifi. I ended up just running an ethernet cable and have literally zero problems anymore.

Cons:

The mobile app is good, but somehow not as reliable as the desktop software. I've had some issues making calls, and turn around and dial from my regular phone number and it works fine. I would suspect this has something to do with the fact that Dialpad uses internet instead of the regular phone line, but if I have plenty of LTE signal for a phone call I would think Dialpad would also work. As a result I generally just feel safer taking important calls from the desktop.