Gist Reviews

Great customer support tool with live chat & bots

Pros:

Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. Finally, Gist’s own support team is spot on!

Cons:

We would like to see more integrations, especially with BuddyBoss, Frill, SureMembers and SureCart.

Gist is a powerhouse in the making

Pros:

The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Cons:

Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

Poor customer support that don't really give you any support

Comments: Have not really been able to get it working and I have a free lifetime plan. But, that is normally how things go. If it is cheap then it normally is not worth you time.

Pros:

The most useful part about Gist is that I don't need to use it since there are many other systems out there that offers what they do.

Cons:

It is not easy to get started and their support leaves a lot to wish for.

Amazing tool and Well-Designed Tool

Comments: Smooth and Well-Designed Tools

Pros:

I've a difficult time to combine many tools to create my full-cycle of marketing workflow. And it is quite hard to integrate those tools to work togethers. Also, having too many tools with subscription pricing model, i have to keep paying more every months which makes me to hold fixed costs through years. Gist helps me fix every problems that I had and I satisfied with the tool.

Cons:

Only unfortunate thing is ... the premium price is over my budget for real.and there are some functions in premium should be in the lower tier of LTD.

Gist is one of the best Live Chat software, almost comparable to Intercom

Comments: Love the software after checking out the alternatives like Tawkto, Crips, MyAlice. Gist came out tops

Pros:

Their seamless live chat function that works flawlessly, and their mobile app, which is a huge must have for me

Cons:

No white labelling for my level of subscription

A must have tool for type of business

Comments: Being able to bring our marketing and support to one platform is one major reason why we chose Gist. Gist is an invaluable CRM platform that helps us build trust and grow revenue. With Gist, we can easily manage customer interactions in one convenient application, eliminating the need to constantly switch between chat and marketing tools. The live chat feature gives our customers quick answers to their questions, helping speed up resolution times and increase sales pipeline potential. Additionally, Gist’s custom bots are a great way to provide help content to customers while qualifying leads and generating more revenue.Overall, Gist is an easy-to-use platform that simplifies customer relations management. Its intuitive interface and advanced features make it a great choice for businesses looking to improve their customer service operations and grow their revenues. And its personalized conversations create lasting relationships with customers that will continue to benefit the company long after they’ve made a purchase. Gist is truly a must-have for any business looking to keep customers happy and drive growth.

Pros:

We can do our marketing and support on one platform without switching tabs.

Cons:

The inbox feature doesn't support SMTP. With they had SMTP support for this.

Great all-in-one tool

Pros:

It replaces a bunch of other, separate tools. We use the chat, email marketing and automations especially

Cons:

The tool has developed a lot over the years. We've been using it from its early days. It would be better if the deleted contacts were removed instantly (they currently count towards your contacts quota) instead of at the end of the month. But that is a very small issue that doesn't really affect us anyway.

Genuine diamond product that has helped reduce customer service issues with live chat

Comments: Really impressed with the support, quality of the product and the breadth of features available.

Pros:

Easy to use and really easy to implement. If you can load up a script to google tag manager you'll be fine with Gist

Cons:

Little confusing on the use of multiple domains

Best All In One Software

Comments: Everything has been great, I will continue to use it and recommend it.

Pros:

It makes it easy for us to have communication with our customers.

Cons:

To be honest, there isn't much I don't like about the software.

Happy

Comments: I learn more more with Gist

Pros:

The product is vert easy to use i love it

Cons:

I think everything IS perfect except thé pubs

Super easy to set up and use Customer Support app

Comments: Overall we are really happy with Gist. It suites our needs and has more features then we need. If you're reading this and you are looking for a support widget, a knowledge base with some added email automation with marketing capabilities gist is a great option. We use it every day in our SaaS App.

Pros:

Easy to install chat widget with many options on colors and icons. Pretty much a great app overall. You never know with newer apps if they are going to be around or if there is a lot of continued development. But the Gist team is always helpful and they keep developing and developing. That says a lot for where they are headed. I see great things and we will continue to use them.

Cons:

Early on we had some issues with email deliverability and setting up the support inbox... However, support was super helpful and let us know they had issues with their email deliverability but that they were working on improving it. They brought in some email engineers and moved over to a new backend service. It was annoying but we held out with them. It took a few painful months. However, deliverability has improved drastically and so has the email building capabilities and UI.

A great solution for small businesses

Comments: Very positive experience. All contacts with the company have been exemplary and their support is fantastic, very helpful.

Pros:

It has a range of features that allow you to automate many of the processes of growing a customer database and communicating with them

Cons:

Have to invest time to understand how it all works but that's the case with any sophisticated software.

Gist works well for us

Pros:

Love the single unified conversation view that feels like a social media messaging app but has all the power I need to assign conversations to team mates, snooze conversations, and tag contacts if needed. Also love that it brings our website chat widget, Facebook Messenger chat and one of our shared inboxes all together into one view.

Cons:

The only problem I've had is that for the shared email inbox we use it for (our [email protected] inbox) it doesn ot always deal correctly with accented characters. This doesn't prevent use from using it but would be nice to fix.

Gist - One stop live chat and support solution

Comments: Been using gist for a while now and it has been amazing in our testing phase and we have evolved over this time as we tested and implemented all the templates that we created and knowledge base that we increased. It has the potential and capabilities to handle the incoming influx and can render the information contained within.
Live chat, email responses, inter-team connectivity, bots, behaviour you name it it has it

Pros:

All in one feature is amazing. Love chat, email automations, funnels, email templates, integration and the list goes on.

Cons:

Nothing so far. However a live call feature would be a plus.

Really great all-in-one-tool

Comments: Overall my experience of Gist is great. They have a quality product and whenever I need support their team is there to help me.

Pros:

Gist is a great tool that I use for live chat, email support, chat bot, knowledgebase, newsletters. It covers all my needs.

Cons:

I do feel that th level of the translation to Swedish is a bit low. It could have been done in a more profesional way, some of the content is badly translated.

Started with Chat Now it Does it All

Comments: Gist is growing and new features are added monthly and I'm super excited to see what happens next.

Pros:

The Chat is amazing and great to use. Now I can stop using other email and marketing platforms because Gist does it all.

Cons:

Gist needs to add more pre design elements such at email and forms are built and design for different campaigns.

Gist is an All-In-One solution for the needs behind a website

Comments: I was looking for a solution for the backend scripts behind our website, mailings. I was one of the first adopters of the system. My goal was to have a good reason not to do it ourselves or stay behind trends. The team of Gist kept delivering more value with more features. They became an inspiration on marketing tools and practice. For example I discovered the liveview feature, now I'm thinking how to use it for better understanding of our audience.

Pros:

Chatbox widget, that was my initial requirement Forms and contact database Ability to add attributes to contact database API to connect with our scripts

Cons:

I wished the customization of the look and feel be more comprehensive.

Affordable price for Essential Marketing Tools

Pros:

The focus they give to email marketing with a very popular concept. The Live Chat Bubble.

Cons:

Slowly integrating with popular software platforms.

Powerful suite of tools that just keep getting better

Comments: With one platform I get chat support, email marketing, marketing automation, and all of my customer relationship needs met. It's a wonderful tool for simplifying my tech stack. I love it.

Pros:

Gist provides endless ways of interacting with customers. I can chat and email with them, track their usage on my site, qualify them, add tags and other profile information, and so much more. There is even an awesome live view that lets me spy on visitors to see how they're using the site. The tools are powerful, easy to use, and constantly getting improvements. It seems like every week there is another update being rolled out that substantially extends the functionality or usability of the features in Gist. I am blown away.

Cons:

Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month. Additionally, the vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.

Happy with Gist

Comments: Managing support via email is untenable. Stuff gets lost. Wires get crossed. Aggregating support enables us to provide higher quality service to our customers. It also allows team members to add notes, so we can have a record of why any given decision was achieved.

Pros:

Gist is similar to Intercom. It's a platform for managing your customer contacts and your communications with them. I like that, you can field inquiries for onsite chat, Facebook Messenger, and Twitter Direct Messages in a single location. Gist aggregates all your support channels. We use Gist for managing support and for communicating with property owners. I've not once experienced an outage. It always performs quickly. There's an iOS app. User experience is more than an app. It's the support you receive with it and how quickly the team responds to feedback. I genuinely like Gist's support team. They're a great bunch of people. On couple occasions, they're deployed changes in the same day. They always follow-up. A+ on the people side.

Cons:

The one major change I want to see is how Gist user identity is managed. A single user can have multiple projects. That's fine. However, user identity is persistent across projects in an account, and there is no concept of an admin user. So, if you're communicating as two different entities -- abc.com and xyz.com -- you need to create a separate Gist account. While that's manageable, it's unmanageable in the iOS app. You can only be logged-in with one account at a time. If the model will continue as multi-project to single-domain, that's okay. However, in that configuration, the iOS app needs multi-account support.

Chat, Email Automation and Now Help Desk - All in One Solution

Comments: It was great experience till now and they are improving it day by day.

Pros:

It's eliminate the use of multiple products. Easy to use all in one solution with Automation.

Cons:

Admin UX was not that must great, But now they are working on it.

Everything you need in one place

Comments: I am a customer support specialist so I answer sales inquiries, FAQs and perform product demos. It makes the entire process seamless so I don't have to toggle between different tools/apps.

Pros:

Great tool for managing contacts and much more. In-app messaging system with calendar integration for scheduling meetings makes setting up calls a breeze. We can also directly send knowledge base articles from within the messenger. Ability to tag/assign tickets/conversations to other team mates so there's no need to use supplemental tools for task assignments. Tracks user activity and provides real-time data!

Cons:

The only thing missing is the ability to merge tickets/conversations but I was informed that it's in the works.

Gist: A very hardworking platform that listens to customers and constantly innovates and excels

Comments: Very good and they are always supportive via live chats.

Pros:

Live chat (with integration to FB Messenger), Email marketing, Live tracking.

Cons:

Steep learning curve especially workflow.

A powerful automation tool

Comments: Very happy with it, and all i see is updates!

Pros:

We started to use Gist a couple years ago, when they used to be called ConvertFox. When they started the tool it was possible to notice some hiccups, but team started to upgrade it, and release a lot of new features. Today, Gist is a super powerful tool, with things like: - email automation, - knowledge base, - bots, - site automation - Powerful automations based on visitor action, - broadcasts, drip campaigns, behavioral email marketing and way more. The email deliverability rates now are also pretty high, and is our go to tool for our main website. Get it, worth every dollar

Cons:

The only thing I still don't see, is the visual flow builder for the emails, but I heard they will implement it soon.

New-but-not-that-new player in the market, has a lot of potential

Comments: Gist has grown to become a very impressive tool today. They're working tirelessly to improve the app and they send out a lot of tips and ideas on how to improve your marketing. It's worth a try.

Pros:

Clean interface, very fast, fully functional, definitely not a half-baked wannabe. Gist has evolved from ConvertFox and I've been following their growth for years. The current product is super easy to use and integrate into the site. Live Chat is especially impressive as I can respond to clients easily from email, desktop, and mobile app and it syncs seamlessly.

Cons:

It's obviously not as mature as Hubspot or ActiveCampaign so it lacks quite a bit of polish there. It's got a lot of documentation but not enough for some specific tasks and their support can take a few hours or more sometimes - it's a good response time for most, but I've been spoiled by Hubspot.