Tiledesk Reviews

Best easy to use chat software

Comments: Tiledesk is one of the best text messaging software. It is easy to use, has customizable templates and delivers what it promises.

Pros:

1. Ease of use2. Lead gen templates3. Integration with social channels

Cons:

1. Pricing2. Could support more channels3. Reporting could get better

A Comprehensive Chatbot Solution

Comments: All in all, Tiledesk is an excellent chatbot solution that is perfect for businesses that want to provide customers with quick and efficient support. Its features are intuitive and user-friendly, and the chatbot builder is reliable and customizable. The only downside is the slightly steep learning curve.

Pros:

Tiledesk is an excellent chatbot solution that can be used to create engaging conversations with customers and provide support quickly and efficiently. Its features are user-friendly, intuitive, and easy to use. The chatbot builder is reliable and allows you to create customized bots to fit your needs.

Cons:

The only downside of Tiledesk is that it is slightly more expensive than some of its competitors. Additionally, the learning curve can be slightly steep and it may take some time to get accustomed to the chatbot builder.

Smart and feature rick solution for sales team

Pros:

Email automation, chat bots and CRM is the best part of Tiledesk. A completely agile solution you can see in the market for customer service platform. The process flow is so simple that customers can get their issues raised and sorted quickly.

Cons:

The reporting and analytics part can be a bit modern and customizable. No other major challenges found with the solution. An ideal cost effective customer oriented software solution.

One Solution for live chat, email, social media integration, reporting & analytics for businesses.

Pros:

It allows businesses to increase customer engagement by interacting with customers in real-time through live chat, email, and social media, providing immediate assistance and support.It's features such as live chat, file sharing, transcripts, and support ticket management can help businesses improve customer satisfaction by resolving customer issues quickly and effectively.It offers real-time monitoring, reporting, and analytics, allowing businesses to track performance and identify areas for improvement.It's chat widget is fully customizable, allowing businesses to match their branding and design.It supports multiple languages, allowing businesses to interact with customers in their preferred language.It also has a mobile app that allows agents to respond to customer messages on the go.It offers integration with popular tools such as Slack, Zendesk, Salesforce, etc.It allows businesses to automate the customer service process by integrating with chatbots.

Cons:

It sometimes doesn't maintain the original quality of the files, leading to loss of data or visual/audio degradation when using the file-sharing feature.It has limitations on the size of the file that can be shared, which can be a problem for large files.It may not support certain file formats, which can limit the types of files that can be shared.It does not have editing options for files shared, making it difficult to edit the files after the share.

Streamlining Your Support Operations with Tiledesk

Comments: Tiledesk is a powerful customer support platform that can help any business to improve customer support operations and increase efficiency, which can have a positive impact on the business, with ticket management system, real-time notifications, reporting and analytics capabilities, live chat, chatbot, multi-channel communication, knowledge base management, email management, activity tracking, CRM, performance metrics, customizable fields, third-party integrations, API, social media integration, customizable branding, Surveys & Feedback, activity dashboard, and customer history, are some of the features that can help businesses to improve customer support operations and increase efficiency.

Pros:

- Comprehensive ticket management system.- Real-time notifications.- Chatbot capabilities.- Robust analytics and reporting capabilities.- Multi-channel communication.- Knowledge base management.- Third-party integrations.- API and REST API.

Cons:

- Limited customization options.- Limited Third-party integration.

Open-source CX with a future

Comments: Tiledesk is great to get going and I was able to get it to 90% of expectation in a very short amount of time. The pricing is extremely competitive and the open-source license is a panacea for commitmentphobes.

Pros:

Tiledesk was incredibly easy to get up and running and all of the features just worked. It is also extremely cost effective, and the open-source aspect of the licensing makes it possible to effect change if one is motivated enough.

Cons:

There are a handful of visual/UI flows that feel somewhat cumbersome. Unsure if that is an issue of refinement, or if that is by design.

"An Unforgettable Experience at Tiledesk: A Comprehensive Review

Comments: Using Tiledesk has been an incredibly positive experience. Its easy-to-use interface, comprehensive customer support, and impressive set of features make it a great platform for customer service. The chatbot feature is especially useful, as it allows customers to quickly get answers to common questions without having to wait for a response from a customer service agent. Tiledesk also offers a wide variety of integrations, so customers can use the platform with their existing services. I've been very pleased with my experience using Tiledesk and would highly recommend it to anyone looking for a reliable and user-friendly customer service platform.

Pros:

I liked that Tiledesk was able to easily create web chat applications with a wide range of features. It has a great user interface, which makes it easy to understand and use, and it can easily be customized and adapted to different applications. The platform also provides great support and customer service. Finally, it integrates well with various third-party services, allowing for a greater range of features and functions.

Cons:

Tiledesk's lack of customization options was one of the things I liked least. Unlike some of its competitors, Tiledesk doesn't offer an extensive range of customization settings, meaning that it can be difficult to personalize the interface to fit the look and feel of your business. Furthermore, the support staff can be slow to respond to queries, which can be frustrating when you need help quickly.

Using Tiledesk for live chat has been an excellent experience.

Comments: I'm very happy with Tiledesk. It has enabled me to reach out to customers in a more efficient way, and I'm confident that my customer service will improve with its help.

Pros:

I liked the live chat feature the most. It enabled me to interact with customers in real time, which is something I hadn't done before. The dashboard was also easy to use and understand, making it easier to manage my conversations. I also liked the fact that I could connect with customers across multiple channels, like social media, webchat, and SMS.

Cons:

The thing I liked least about Tiledesk was the lack of customization options. It would be great if there were more ways to customize the look and feel of the platform, such as adding logos and customizing the colors of the chat window.

Excellent platform for setting efficient customer support services

Comments: The set communication interface has enabled organization to operate with reliable AI-Powered Chatbots. I have been able to reach our managers easily when there is request from our clients. It is easy to interact and familiarize with the operation of this platform.

Pros:

Tiledesk has created reliable platform for better conversation between customers, partners and business departments. The 24/7 live support channel enables reliable service delivery to our potential customers. It is easy to setup and integrate with other applications.

Cons:

I have not experienced challenge from the performance of this platform since we started working with it. We have achieved the main communication objectives.

Great easy to use chatbot system for my clients

Comments: I recommend Tiledesk to companies trying to increase chatbot-human support collaboration. Its seamless communication, greater productivity, adaptability, and easy integration make it a great tool for enterprises of all sizes. As someone who values customer happiness and support, I think Tiledesk is a good solution.

Pros:

I benefit from Tiledesk's conversational architecture which helps me to rapidly and asynchronously contact multiple stakeholders. This makes it easier for me to hand off my chatbot to a human customer service operator. This helps me save time and money, as well as providing me with a better customer service experience.

Cons:

As I am new to conversational architecture and support, I am finding that there is a bit of a learning curve with Tiledesk. Although it is easy to use, Tiledesk is mainly focused on communication and handoff between chatbots and human support operators, so it may not have as many features as some other customer support tools.

All in one open source chat software for promoting customer engagement and interaction !

Comments: Overall, it's a great product to use and experience. Wonderful functionalities with extreme usability for achieving this at its best. level of Customer engagement and interaction has attained a different level of exposure and rapport due to this. The platform is dynamic and keep offering lot of features and utilities for using this full fledge in full capacity. Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.

Pros:

The features inbuilt in this free open source chat software is just amazing. It is equipped with Chatbots which facilitates live chatting seamlessly without any trouble. Their Live chat service is available in local languages 24/7 which is quite useful for our vertical dealing with training pan india where training requirement calls from pan india are being engaged and queries are addressed properly with complete evidence and recording. Also, we are using their smart AI driven chat bot service for engaging with our vendors, partner and clients to establish better relation and move together constructively. Highly reliable and stable software as it never shows any sign of shut down or slowdown which is awesome. Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy. Customer service is our prime motto and we are achieving this through Tiledesk.

Cons:

Well, there is no problem in the software as such. Though, we request for bringing some annual subscription models with low, medium and premium pricing involvement so that customer segregation and category can be differentiated easily and their unique /customized requirement can be fulfilled with special focus and attention. It should be researched first and then after analyzing primary and secondary data and then pulling some insights can help in achieving this.

Best open source live chat platform for customer engagement and business conversations !

Comments: Its amazing till date. The best open source chat software for business conversations in most easy and simplistic manner possible. The AI chat service is operated 24*7 without any interruptions which sets up instantly and does not pose any issue. The deployment and integration is easiest than ever. There are 24*7 customer service support provided without any issue. Bot replies are instant and no problem happens anywhere.

Pros:

Unified and simplified conversational platform for businesses and professionals. It helps in managing multiple communication channels through single messaging platform which is easy and smooth. The platform is not cumbersome at all and is easy to understand and operate. Their in built chatbot service functions with efficiency and speed. The chat bot is smart with AI features embedded in it to work efficiently. It is not costly at all and comes with flexible subscriptions which can meet needs of all sorts of businesses from small to large without any issue.It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly. No trouble faced at all. No lags or slow working. Easy deployment .

Cons:

More and more customization is requested for its best compatibility and integration with other applications like messaging apps and other lead generation sales software. Trial period should be extended further. Rest everything is just amazing.

Great for an open-source live chat and chatbot, but also hosted for free with paid options

Comments: My overall experience with Tiledesk has been very good. Despite the bugs, I really enjoy the support I have received and I look forward to being a very long-term client with Tiledesk.

Pros:

I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all. The support and features have been really great.

Cons:

It still has a lot to desire, and some bugs that need fixing and some vital features missing, but they appear to be very willing to add these features once you request them.

Very surprised and very happy with the ease of use and integration

Comments: I like it a lot, for me it works as the perfect bridge between any third party app and my sales software.

Pros:

Apps, a lot of integrations with third party apps with very good documentation

Cons:

No context in the conversation, I can't follow up a conversation very far, cant store data and webhooks are very confusing

Excelent Product and support

Comments: Great until now

Pros:

Start from a community version then grow

Cons:

until this moment nothing to complain, very happy

Chatbot that actually works

Comments: Overall, I would highly recommend Tiledesk for anyone looking to improve their customer service operations. The platform is feature-rich, user-friendly, and has proven to be a valuable asset for our team.

Pros:

I recently had the opportunity to use Tiledesk for a customer service project, and I have to say that I was thoroughly impressed with the platform. The user interface is clean and intuitive, making it easy for our team to get up and running quickly.One of the standout features of Tiledesk is the ability to easily set up and customize chatbots. These chatbots helped us to handle a high volume of inquiries efficiently, while still providing personalized and helpful responses to our customers.Another feature that I really appreciated was the integration with popular tools such as Slack and Zendesk. This allowed us to seamlessly incorporate Tiledesk into our existing workflows and made it easy for our team to collaborate and stay organized.

Cons:

Tiledesk may not be the most cost-effective option for smaller businesses or organizations. The pricing for the platform is based on the number of agents and the volume of chats, which can add up for companies with a large customer service team or a high volume of inquiries.But for the value price is overall justifiable.

The best cstomers support service provider

Comments: My experience has been average with the platform as we schedule all the customer centric features but it is great with building interactions with customers through the live chat option. It also gives them replies through AI automatically.

Pros:

Tiledesk is a platform that integrates customers with apps and different chat boxes with its AI bots. The platform is mainly built for customer support and can be integrated into cloud platforms, open source and AI platforms.

Cons:

The platform is great but as the app is newly built that's why it needs a lot of optimization. It also can't store data and is difficult to track all the conversions in the application. They can add the automatic translation feature for making it more effective.

My experience with Tiledesk.

Comments: Overall, I think Tiledesk is a great customer engagement tool. It is easy to use, offers a great help desk solution, and is powered by AI. If you are looking for a chatbot to improve your customer service, I highly recommend Tiledesk.

Pros:

There are a lot of things to like about Tiledesk, but here are some of our favorite things:The customer engagement chatbot is awesome. It really helps to keep our customers engaged and provides a great way to get help when needed.The help desk feature is also great. It's very easy to use and provides a lot of helpful information.The AI feature is also very cool. It's really helpful to have a system that can help you with your work.

Cons:

The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.

The Best Live Chat Software on the Market

Comments: Tiledesk is an open source customer service platform designed to provide efficient customer support through automated customer service and multi-channel support. It is easy to set up and use, and offers customizable features that make it suitable for businesses of all sizes. Users report a positive experience with Tiledesk, noting that it provides great customer service and is easy to use.

Pros:

Pros of Tiledesk include: easy to use and set up, provides multi-channel support, automated customer service, customizable with help of various methods and APIs, can address customers by name in live chat conversations, scalable customer service for mobile apps, website, WhatsApp, Facebook, and more. In summary1. Easy to set up and use. 2. Provides multi-channel support. 3. Offers automated customer service with customizable features.

Cons:

1. Lag can occur when using the platform, which can be frustrating. 2. As an open source platform with separate components, it can be difficult to deploy.

Best chatbot service tool for customer support!

Comments: Overall, it's a great tool for chatbot services. Easy to use and integrate. Its real-time chat system provides a seamless experience to the customers.

Pros:

The best part of this tool is that it is very simple and easy to use. Conversational workflow is very easy to create and its 24x7 chat service with addition of local language feature is super helpful in resolving customer's queries.

Cons:

Templates are very basic and standard. More attractive templates and chat boxes can be added. Addition of contact form can bean added advantage.

Very Good Platform

Comments: Tiledesk is a high quality open source project that helped us offering an high quality customer support and engaging experience for the students.

Pros:

The high quality of its user interface, the amount of ways it can be configured to adapt to our needs and how easy it was to integrate Tiledesk in our portals and with our authentication services.

Cons:

There are no critical aspects to mention

Great for Support

Comments: My overall experience with Tiledesk has been very good so far. I definitely recommend it.

Pros:

Tiledesk is one of the nicest tools for providing support to customers through chat boxes. It is a very user-friendly software and gives the customer an easier experience while inquiring about their issues. Tiledesk is also great because it supports both live agents and chatbots offering 24/7 coverage.

Cons:

Some of the things I don't really like about Tiledesk is the limited customization of the chat box. Another point is the lack of a slider tool to go through the chat history inside the chat box. These are all minor issues but it would be nice to see them improved/fixed

Best desk for startups

Pros:

This is the best desk for beginning startups. I used this software for at least 6 months.

Cons:

I can't found any problems while using it. I think the UI might be better. The developer think about it.

TileDesk Chat Bot reviw

Comments: It has been great, and would definitely recommend

Pros:

Eas of use Very easy to get up and running and be productive Ability to perform services and get team onboarded

Cons:

There are performances on some of the mobile side Depending on the team

A great deal for customer engagement for its live chat features

Pros:

This software is superb not only for its function but also for what it can do to our department. It supports live chat and the time interval is not that long. I love that we can cater our customer's queries anytime.

Cons:

As of now, the support team always helps us whenever we have trouble using this software so I think I there's nothing I can share about its cons because the troubles are always fixable.