SKU IQ Reviews

4.8 (81) Write a Review!

About SKU IQ

Inventory management software that enables retailers to synchronize their Point-of-Sale with their eCommerce system quickly & easily.

Learn more about SKU IQ

Pros:

This product has been easy to use and integrates well between our POS and e-commerce site.

Cons:

I didn’t find most of it hard. I guess I had to delete some repeaters manually but that’s it.

SKU IQ ratings

Average score

Ease of Use
4.7
Customer Service
4.9
Features
4.6
Value for Money
4.7

Likelihood to recommend

8.9/10

SKU IQ has an overall rating of 4.8 out 5 stars based on 81 user reviews on Capterra.

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Filter reviews (81)

Simone
Simone
Marketing & Technology Director in US
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

SKU IQ, Thank you!

5.0 10 months ago

Comments: We've solved the problem of keeping our inventory synced between our retail store and e-commerce.

Pros:

We've been using this app for about a year now. I really like the WooCommerce to Clover integration! This has helped us keep our inventory synced and my boss is happy.

Cons:

There isn't an integration available for our shipping software. I would like to see a ShipStation integration soon!

skuIQ Response

9 months ago

Thank you so much for your feedback! We will add ShipStation to our list of integration requests!

Matt
Owner in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Multi-Location Solution for Retail/Warehouse and Woocommerce

5.0 last month New

Comments: As a web developer and project manager I'm very happy with my experience working with [sensitive content hidden] at SKUIQ in properly setting up our configuration of operating multiple retail POS locations to be synced with a custom Woocommerce website. He was able to understand the work flow for the entire business and how we would like to manage the products in Lightspeed and Woocommerce. He was able to communicate very effectively and create solutions that exceeded our intended goals.

Pros:

The ability to sync products and inventory levels from multiple physical locations with a Woocommerce website. Customer support to help you configure exactly what needs to by synced both directions, to and from the Woocommerce website. We previously used Primaseller in which handled syncing multi-locations OK but did not have a good POS or good customer support. Switching to SKUIQ allowed us to have a great POS (Lightspeed) and still be able to sync with Woocommerce which was why we chose to go with SKUIQ.

Cons:

Not to the fault of SKUIQ but more of an issue with Woocommerce is that Woocommerce is not capable of tracking inventory from multiple locations as done in Lightspeed. So, the website will only display 1 quantity level for each item, not one for each location. For us, that was not a problem as we chose to display the total quantity from all locations combined under each product. When Woocommerce develops this feature I'm sure SKUIQ will be able to support it just as it already supports multi-locations in Lightspeed.

skuIQ Response

4 weeks ago

Thank you for taking the time to leave such detailed feedback, it means the world to us! We are so glad that SKU IQ is a good fit for your needs and that you've experienced our excellent support staff. Thank you for choosing SKU IQ and we look forward to continuing to serve your business!

Jeff
Jeff
IT Director in US
Verified LinkedIn User
Information Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Pricing Structure Does Not Define Extra Charges

1.0 3 weeks ago New

Comments: As a Clover reselling partner as well as a Shopify partner I would not recommend this software. The support team suggested to use the competitor if we did not like this company policy.

Pros:

Was easy to install. Seems like user interface is great but the product import did not function for us.

Cons:

When importing products into Clover the support team outlined that only 50 products can be sync'd every hour. Therefore for 5000 product it will take over 10 hours to capture the data transfer. The only way around this is to sign up for a full year annual subscription which is counter intuitive to the data transfer available!

Nick
Retail Operations Manager in US
Ranching, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to Use and Reliable Customer Service

5.0 4 weeks ago New

Pros:

I'm really impressed with the inventory syncing, a sit pulls data in real time from both our eCommerce and POS channels to make sure we never have an issue with overselling stock. The customer service has always been reliable, fast, and effective, and they communicate really well.

Cons:

I wish there was an easier way/more options to bulk edit items, but it's only a small part of what I need to do, so it's overall not a big issue.

Ezra
Ezra
Sales in Canada
Verified LinkedIn User
Furniture, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Review for SKU IQ

4.0 4 months ago

Pros:

Easy to use, adding product through SKU IQ and it will sync to shopify and lightspeed

Cons:

It has some down times, and it won't sync until a day after.

skuIQ Response

3 months ago

Thank you for your feedback. The syncing delay you describe is not working as intended. We recommend you reach out to our support team and explain what's happening to get things fixed promptly. Our quantity syncing should be very close to real time.

Amy
VP Retail Operations in US
Apparel & Fashion, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Ice Breaker

5.0 last month New

Comments: Great customer service, though the programing of the system could use a few more features.

Pros:

Its the easiest way to get your POS system talking with your eCommerce site!

Cons:

Lack of filters and batch actions, making you have to manually go through and filter products, select each one and connect/delete.

skuIQ Response

4 weeks ago

Thank you for your feedback! We are glad the core product and support experience are to your liking, and we appreciate the feedback around filtering and features. We have improved filtering and search capabilities on our roadmap as very high priorities, so stay tuned for improvements on the product page!

Katie
Marketing Director in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great!

5.0 2 months ago New

Pros:

Starting up I originally had many questions and errors. After talking to a customer service representative, my questions were immediately answered! He was very helpful and always made sure to check back in with me. I am transferring products/inventory from Square to Wix and I couldn't be more satisfied!

Cons:

It was sort of challenging to get the hang of the software.

skuIQ Response

4 weeks ago

Awesome, thank you so much for your feedback! We are glad our team was able to get you set up and syncing successfully!

Jayde
Owner in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great product for my retail business

5.0 4 weeks ago New

Comments: We've had a couple of issues with integration, and customer support was immediate and effective.

Pros:

I appreciate the ease in which I could set up the software to work with Square. Compared with other products, it really is end-user friendly.

Cons:

I wish it was more consistent with what it brings over from Square. Sometimes pictures are there, other times, they're not.

hanudeepak
director in Canada
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Ease of Inventory Management

5.0 2 weeks ago New

Pros:

easy to use. Bit on the expensive side. but sync the inventory and sales between physical store and ecommerce.

Cons:

little bit expensive. should keep the orders count separate from the physical store to the ecommerce.

Stacy
owner in US
Retail, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Best Customer Service

5.0 last month New

Comments: My experience has been pleasant and easy.

Pros:

I like the ease of no-thinking automation between my pos and my online store.

Cons:

I learned to make sure that it is important to ensure all stock keeping units were coinciding on both platforms or the sync wouldn't be carried out. I did not have this information and had some glitches with inventory. However, as soon as I contacted customer service they guided me on how to problem solve the issue.

skuIQ Response

4 weeks ago

Excellent, we are so happy that you are saving time with SKU IQ and that our staff has been helpful! We look forward to serving your business in the future :)

Kyle
Supply Chain Manager in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Does what it says it does.

5.0 12 months ago

Comments: This has been a tremendous help to the supply chain team.

Pros:

I used this product to sync my lightspeed and Woo-commerce stores. Since there was no direct integration SKUIq made this process very easy.

Cons:

I wish I was able to bulk delete items that I no longer need. It is a hassle to delete items from all sites.

skuIQ Response

11 months ago

Thank you so much for taking the time to leave your feedback here! We will forward your insight around bulk deletion to our product team for consideration - thanks!

Birgir
General Manager in Iceland
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use and great support

5.0 last year

Comments: Extremely easy to use and support is easy to come by, quick response if needed.

Pros:

Simple and easy to use. Give a diverse information of sales results in each channel.

Cons:

Removing cancelled orders from sales results is an issue for us.

skuIQ Response

last year

Thank you so much for taking the time to leave feedback around your experience with SKU IQ! It is great to hear that SKU IQ is working well for you and that you've had a positive experience with our support staff. Regarding the issue with cancelled orders, please don't hesitate to reach out to our team via live chat or email ([email protected]) if we haven't already looked into that with you. We look forward to hearing from you and continuing to serve your business!

Lucas
Co-owner in US
Food Production, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

SkuIq Review

5.0 last year

Comments: SkuIq helps in many ways to connect my business and go Online. Customer service was 10/10. I had an Issue with something, in less than an hour I was contacted with a google meets link and got 1 on 1 help to solve my issue.

Pros:

I used SkuIq to connect my WordPress website with my Clover inventory

Cons:

The setup was a bit long, but it was worth the wait. The only way we could get it to work was with SkuIq

skuIQ Response

12 months ago

Awesome! We are glad to hear that you are a SKU IQ success story! Thank you for taking the time out of your day to leave you feedback :)

Cameron
Web Developer in US
Sporting Goods, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Works alright, but a lot of 'jank'

3.0 last year

Pros:

Customer service has always been quick to respond. Software has been working fairly well since launch a couple months ago.

Cons:

Very unintuitive to use. Would probably work very well for simple applications, but any sort of complexity and things get very confusing and difficult to use. If customer service gets elevated to a technical team, has taken a week or more to hear back. Have run into bugs in the software that have resulted in bad inventory counts that has caused items to sell twice

skuIQ Response

12 months ago

Thank you very much for your valuable feedback! We are sorry to hear that you've had difficulty with our product due to a complex setup. We would love to hear more about your case so we can improve our product and processes! Please email [email protected] if you'd be willing to start a conversation around this! Thanks again :)

Leigh
Owner in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Very happy with this software

5.0 last year

Pros:

This product has been easy to use and integrates well between our POS and e-commerce site.

Cons:

No complaints as of yet. Happy with the product and the customer servie.

skuIQ Response

11 months ago

This is great to hear! We are so glad that SKU IQ is working for you and you've had a positive experience with our staff. Thank you for taking the time to leave us your feedback!

Ehren
Owner in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Insanity’s review

5.0 10 months ago

Pros:

User friendly and easy to adapt to

Cons:

I didn’t find most of it hard. I guess I had to delete some repeaters manually but that’s it.

skuIQ Response

9 months ago

Thank you so much for taking the time to review SKU IQ! We are happy to hear that you found the setup manageable as we aim to create the smoothest setup experience possible for what can be a very complex configuration.

Bruno
Co-owner in US
Food Production, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

SkuIq Review Bruno Amorelli

5.0 last year

Comments: 10/10 very great customer service.

Pros:

My brother takes care of Sku IQ most of the time and everything online. When he had to show me something I was surprised at how easy it was to use.

Cons:

It took longer to set up, but I think it was because of my website developers not SKUiq

Sharon Melinda
Owner in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy To Use

5.0 4 months ago

Comments: The customer service is great.

Pros:

I love how I can transfer my square inventory to my website

Cons:

none at all. I have no complaints.......

skuIQ Response

3 months ago

This is great to hear! Thanks for choosing SKU IQ and for taking the time to leave your feedback :)

Francesco
President in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to use inventory sync

5.0 last year

Comments: Has made inventory management through my POS and website easy and hassle-free

Pros:

Ease of use, well designed UI, useful notifications

Cons:

Sometimes items will duplicate and not sync properly

Mustafa
Owner in Canada
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Clean Design and easy managment.

5.0 10 months ago

Comments: Good customer service, reached out right away after purchase and good follow up.

Pros:

Api connection with woocommerce and clover.

Cons:

Pricing, and features lacking for the starter account with only 400 orders syncing.

skuIQ Response

9 months ago

Thank you for your review, we deeply appreciate your honest feedback. Your comments around pricing and features will be taken into account for future planning. We are glad to hear that you had a great customer service experience as it is one of the things we pride ourselves on!

Alicia
Owner in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

My Inventory Headache is being relieved

5.0 5 months ago

Comments: Inventory and Inventory Control. It is so frustrating to sell something online, only to find out that the last one was sold at the tradeshow you just returned from

Pros:

I can now match inventory for a POS System and an Online system - so the physical count is good

Cons:

So far I have not found a least like. I hope it stays that way.

skuIQ Response

3 months ago

Thanks for your feedback, we are so happy that SKU IQ is working well for you!

Heather
Owner in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great product

5.0 5 months ago

Comments: Fine

Pros:

I like the way the my Shopify e-commerce website syncs to my clover POS system.

Cons:

I like the way it syncs, but I don’t like how it creates an additional product to the item.

skuIQ Response

3 months ago

Thanks for your feedback, the additional item creation is a recent bug we have identified and are working to resolve very soon! So sorry this affected your business!

Breanna
Business Owner in US
Retail, Self Employed
Used the Software for: Free Trial
Reviewer Source

Customer Service

5.0 5 months ago

Comments: 10/10 so far however I haven’t used it for that long

Pros:

If you need help it’s available which is amazing to know that you can get any questions answered.

Cons:

Nothing really so far so good I haven’t used it for that long tho

skuIQ Response

3 months ago

Excellent, thank you for your feedback. We look forward to hearing how things go in the long term as well!

Keymani
CEO and Founder in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

MihoraCo CEO

5.0 4 months ago

Pros:

It is very easy to navigate and they have excellent staff. [SENSITIVE CONTENT] helped me through my entire set up process.

Cons:

I have no complaints about SKU IQ it is a very good platform all around.

skuIQ Response

3 months ago

Great, thank you so much for taking time to share your experience with us!

Jessica
Business Owner in US
Apparel & Fashion, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Inventory Management with ECommerce

5.0 6 months ago

Pros:

communicates with my clover and shopify

Cons:

I need more time to use the SkuIQ then I can give a better review of any changes I would like to see.

skuIQ Response

3 months ago

Thank you for leaving a review, we look forward to your feedback once you've had time to get used to using SKU IQ!