---
description: Learn more about SMS Reviews price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SMS Reviews Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [SMS Reviews](/software/184068/outreach)

# SMS Reviews

Canonical: https://www.capterra.ie/software/184068/outreach

Page: 1 / 2\
Next: [Next page](https://www.capterra.ie/software/184068/outreach?page=2)

> Easiest app for generate positive online reviews and feedback from your customers via automated text message conversations.
> 
> Verdict: Rated **4.7/5** by 15 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses SMS Reviews?

Service businesses and industries, including healthcare, that have real-world interactions with customers on a regular basis and need the competitive advantage of truly being one-on-one with customers

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 15 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SMS Reviews
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$99.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Multiple tiers available based on feature needs. Yearly discounts available
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Dashboard
- Negative Feedback Management
- Survey/Poll Management
- Text Analysis

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Experience Software](https://www.capterra.ie/directory/30671/customer-experience/software)

## Alternatives

1. [WelcomeTrack](https://www.capterra.ie/software/1023668/welcometrack) — 4.0/5 (1 reviews)
2. [Uptok](https://www.capterra.ie/software/1014557/uptok) — 5.0/5 (1 reviews)
3. [Partenero](https://www.capterra.ie/software/1039377/partenero) — 5.0/5 (2 reviews)
4. [Guest Service](https://www.capterra.ie/software/1013359/guest-service) — 5.0/5 (2 reviews)
5. [Feedback Survey Kiosk](https://www.capterra.ie/software/186243/feedback-survey-kiosk) (0 reviews)

## Reviews

### "A great tool for outbound prospecting" — 5.0/5

> **Abhisek** | *17 February 2022* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: The best thing about Outreach is its email deliverability and spam/bounced email reduction. We are now able to send message to our prospects' inbox by the help of a more trustworthy system.
> 
> **Cons**: There are many great features which seem to be "hidden" and not explicit in the UI. Unless we talk to support, we are not sure we can leverage them in our prospecting analytics (Eg: Engagement Panel)
> 
> It has been great and successful experience. We have not only sequenced and ran many campaigns, but also increased our penetration rate.

-----

### "Outreach Review" — 5.0/5

> **Brahim** | *22 April 2022* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: The following are some of the key features that make Outreach so impactful:

- Automated email sequencing
- Sales activity tracking
- Tagging and tracking of interactions

The product is extremely easy to use, and the integration process was very straightforward. Overall, I've been very pleased with Outreach and would definitely recommend it to other businesses.
> 
> **Cons**: Overall, I'm really happy with Outreach and the results it has helped me achieve. That said, there are always ways that a product can be improved, and I would love to see Outreach address some of the following:


- Provide more detailed reporting, including data on how many contacts were contacted, how many converted, etc.
- Make the product easier to use, however I love the ease of use and the quick integration with Outreach.
> 
> I were able to increase my response rate by 250% and our CTR by 400% through automated email workflows.

-----

### "Good SaaS product for email automation" — 4.0/5

> **Alexandre** | *19 August 2022* | Computer Hardware | Recommendation rating: 5.0/10
> 
> **Pros**: Features are quite enough to what I am doing. The dashboard and the specific features are good.
> 
> **Cons**: It could be more attractive about the dashboard. It could be nice to upload pictures and have some variables inside like competitors...

-----

### "Helps me stay organized and reach out to the masses, and know who my target audience is" — 5.0/5

> **Verified Reviewer** | *14 April 2022* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: I love how I can send emails in sequences, see who is opening and prioritize who I should follow up with to better close my sales
> 
> **Cons**: It doesn't port all information over to Salesforce, for example phone numbers I collect are lost when ported to salesforce
> 
> I use Outreach on a daily basis to add new leads in, send emails and qualify them.  Once I speak with them I port them over to salesforce to continue development.  Outreach helps me create templates, sequences and snippets to do my work more efficiently.

-----

### "Great Customer Feedback Tool" — 5.0/5

> **Jeremy** | *26 April 2019* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: I felt like I had a better idea about what was actually going on with my service technicians and customer satisfaction on the very first day using Outreach than  I had in the 6 months prior to using it.   We usually would have an average of 5 customers call in to express their approval or displeasure prior to using Outreach.  On the first day we implemented Outreach, we had over 30 responses from customers letting us know their feedback on our service staff as well as their overall thoughts on our company.
> 
> **Cons**: I can't think of anything that is a draw back from using Outreach.
> 
> Outreach has been an incredible tool that not only me as the owner feels like is essential, but our service technicians look forward to seeing customer responses to their efforts as well.  Getting consistent reviews as well is a HUGE boost to our sales also.  Many customers will call in to sign up with our service because they have read many positive customer reviews that Outreach has produced for us.

-----

Page: 1 / 2\
Next: [Next page](https://www.capterra.ie/software/184068/outreach?page=2)

## Links

- [View on Capterra](https://www.capterra.ie/software/184068/outreach)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/184068/Outreach/> |
| en-AE | <https://www.capterra.ae/software/184068/outreach> |
| en-AU | <https://www.capterra.com.au/software/184068/outreach> |
| en-CA | <https://www.capterra.ca/software/184068/outreach> |
| en-GB | <https://www.capterra.co.uk/software/184068/outreach> |
| en-IE | <https://www.capterra.ie/software/184068/outreach> |
| en-IL | <https://www.capterra.co.il/software/184068/outreach> |
| en-IN | <https://www.capterra.in/software/184068/outreach> |
| en-NZ | <https://www.capterra.co.nz/software/184068/outreach> |
| en-SG | <https://www.capterra.com.sg/software/184068/outreach> |
| en-ZA | <https://www.capterra.co.za/software/184068/outreach> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"Capterra Ireland helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ie","url":"https://www.capterra.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ie/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"SMS Reviews","description":"At the end of the day, your business is founded on personal relationships and perceptions above everything else, and Outreach is the one solution that actually gives you the one tool you need to nurture those relationships from bad to good across both your customers and your employees--the whole package. It's the easiest app for collecting more feedback from your customers via automated text message. Performance management is also central to Outreach: feedback is tied back to specific employees.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b38656bd-de40-468c-af42-9fae4826b40b.png","url":"https://www.capterra.ie/software/184068/outreach","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/184068/outreach#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":15},"offers":{"price":"99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ie/software/184068/outreach#faqs","mainEntity":[{"name":"What Is SMS Reviews?","@type":"Question","acceptedAnswer":{"text":"At the end of the day, your business is founded on personal relationships and perceptions above everything else, and Outreach is the one solution that actually gives you the one tool you need to nurture those relationships from bad to good across both your customers and your employees--the whole package. It's the easiest app for collecting more feedback from your customers via automated text message. Performance management is also central to Outreach: feedback is tied back to specific employees.","@type":"Answer"}},{"name":"Who Uses SMS Reviews?","@type":"Question","acceptedAnswer":{"text":"Service businesses and industries, including healthcare, that have real-world interactions with customers on a regular basis and need the competitive advantage of truly being one-on-one with customers","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"SMS Reviews","position":3,"item":"/software/184068/outreach","@type":"ListItem"}],"@id":"https://www.capterra.ie/software/184068/outreach#breadcrumblist"}]}
</script>