--- description: Learn more about Zendesk QA price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk QA Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk QA](/software/180104/klaus) # Zendesk QA Canonical: https://www.capterra.ie/software/180104/klaus Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/180104/klaus?page=2) > Zendesk QA is a quality assurance solution that helps companies solidify customer relationships through excellent CX. > > Verdict: Rated **4.9/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk QA? For customer service teams looking to optimize their QA processes and keep up the quality of their support – all while scaling and handling an increasing volume of interactions across channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 23 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Portuguese - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more ## Features - Activity Dashboard - Alerts/Escalation - Call Centre Management - Call Recording - Customer Experience Management - Customer Surveys - Employee Coaching Tools - Feedback Management - KPI Monitoring - Multi-Channel Communication - Multiple Scoring Models - Process/Workflow Automation - Quality Management - Reporting & Statistics - Reporting/Analytics - Surveys & Feedback - Third-Party Integrations ## Integrations (22 total) - Aircall - Assembled - CallHippo - Dixa - Drift - Freshdesk - Geckoboard - Gorgias - Help Scout - Helpshift - Intercom - Kayako - Kustomer - LiveAgent - LiveChat ... and 7 more integrations ## Support Options - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software) - [Contact Centre Quality Assurance Software](https://www.capterra.ie/directory/33415/contact-center-quality-assurance/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.ie/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.capterra.ie/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Zendesk, a great helpdesk one can ever experience" — 5.0/5 > **Verified Reviewer** | *17 June 2024* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: 1. Super easy to learn and implement 2. Great dashboard and simple commands for actions 3. Effective Realtime tracking ad monitoring > > **Cons**: 1. A bit expensive 2. Multi-login sessions are not supported( Web and phone together while travelling) ----- ### "Valuable tool to improve quality of Customer Support teams" — 5.0/5 > **Deniz** | *2 September 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: It's really easy to do QC and link to Intercom as well as Aircall which are the software we use so love the ease about it. The set up was also really well managed by the onboarding team. > > **Cons**: When they initially changed from Klaus to Zendesk, it took us a very long time to get used to the lack of chat. We loved the chat availability for Klaus and reaching to support now has a bit of friction as it's via a form submission. > > Pretty good. We don't need to contact support that much and the software is easy to use and such a valuable tool for us to make sure that we operate in high quality and give timely feedback to our teams. ----- ### "Best of Zendesk QA" — 5.0/5 > **Verified Reviewer** | *1 February 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: zendesk QA is used for process that evaluates customer service conversations to ensure they meet quality and reliability standards, > > **Cons**: endesk's QA tools may not offer deep customization for specific workflows, making it challenging to adapt automated testing for unique business needs. > > This platform provides a structured way to manage quality assurance, making it easier to track and evaluate customer interactions. ----- ### "Zendesk QA is great for quality check purposes, recommended." — 5.0/5 > **David** | *1 November 2024* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Easy solution for making reviews or quality audits on coworkers. It keeps track of everything, being able to link it with our ticketing system and create custom scorecards. Great stuff with a good sense of humor. > > **Cons**: Filtering reports can be quite bothersome if there are a lot of agents to search from since the interface gets quite slow. > > It has been great for writing quality audits since it makes it easier with the web browser extension. I can look at the ticket that I'm auditing while writing the review and have the complete functionality of the complete webpage. Really great\! ----- ### "Great C-SAT Software" — 5.0/5 > **Shari** | *2 July 2022* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: My managers use this tool to provide me with quality assurance scoring on selected cases that we work on. My cases are imported from Front and allows me to view the entire conversation thread and the specific reply that I was graded for within Klaus. There is a section for me to view the breakdown of my scorecard and any comments my manager left, along with a comment section to leave my own comments. The dashboard is also very detailed and allows me to see my scores for different periods and I also get the alerts when I am scored to my slack along with my email. There are a lot of things that can, no doubt, be accomplished by using Klaus that would save you the time of having to hammer though excel to create the perfect scoring sheet. > > **Cons**: I have not had to use it it in a manner so as to have a bad experience with the software. It's simple and efficient. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/180104/klaus?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/180104/klaus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | ----- ## Structured Data