--- description: Learn more about CallFinder price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallFinder Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Speech Recognition Software](/directory/30098/speech-recognition/software) > [CallFinder](/software/179317/callfinder) # CallFinder Canonical: https://www.capterra.ie/software/179317/callfinder Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/179317/callfinder?page=2) > CallFinder® is a SaaS automated quality monitoring solution with custom reporting, customer insights, and intelligent coaching. > > Verdict: Rated **4.7/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CallFinder? We target small to mid-size businesses with our highly scalable technology across a wide range of industries including healthcare, finance, insurance, manufacturing, utilities, collections, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 12 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CallFinder ## Commercial Context - **Starting Price**: US$999.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Pricing starts at $999 based on monthly hours of recording. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Ad hoc Reporting - Annotations - Assessment Management - Audio Capture - Automatic Call Distribution - Automatic Transcription - Call Centre Management - Call Recording - Call Scripting - Customer Experience Management - Dashboard - Data Connectors - Data Discovery - Data Security - Data Visualisation - Goal Setting/Tracking - IVR - Multi-Language - Negative Feedback Management - Performance Metrics - Predictive Analytics - Publishing/Sharing - Reporting & Statistics - Reporting/Analytics - Search/Filter - Self-Service Search - Self-service Analytics - Sentiment Analysis - Speech-to-Text Analysis - Text Analysis - Visual Analytics - Voice Recognition ## Support Options - Email/Help Desk - Phone Support ## Category - [Speech Recognition Software](https://www.capterra.ie/directory/30098/speech-recognition/software) ## Related Categories - [Speech Recognition Software](https://www.capterra.ie/directory/30098/speech-recognition/software) - [Sales Coaching Software](https://www.capterra.ie/directory/31333/sales-coaching/software) - [Business Intelligence Platform](https://www.capterra.ie/directory/23/business-intelligence/software) - [Customer Experience Software](https://www.capterra.ie/directory/30671/customer-experience/software) - [Qualitative Data Analysis Software](https://www.capterra.ie/directory/31297/qualitative-data-analysis/software) ## Alternatives 1. [OnviSource OmVista](https://www.capterra.ie/software/92454/omvista) — 4.6/5 (5 reviews) 2. [ActivTrak](https://www.capterra.ie/software/135366/activtrak) — 4.5/5 (577 reviews) 3. [OpenText Analytics Cloud](https://www.capterra.ie/software/177019/opentext-analytics-suite) — 5.0/5 (1 reviews) 4. [inspeech](https://www.capterra.ie/software/1034666/inconcert-speech-analytics) — 4.0/5 (1 reviews) 5. [Tableau](https://www.capterra.ie/software/77260/tableau) — 4.6/5 (2348 reviews) ## Reviews ### "Callfinder could help your Company" — 4.0/5 > **Brandyn** | *12 February 2019* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: Very easy to use and straightforward. The Customer support is top class and you feel like you have a partner who is fully engaged to figure out your businesses particular needs. > > **Cons**: Wish it had functionality to pick up customer sentiment. More ability to create your own searches. ----- ### "A great product, with lots of new inovations" — 5.0/5 > **Steve** | *30 September 2019* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: The system is easy to use and navigate. Data export is user friendly and can be automated. Customer support is 2nd to none\! CallFinder has a great foundation, and are continuously adding new features based on customer feedback. They created a new search algorithm based on our requested that uses variable data that we send them. > > **Cons**: Some of the newer features have limited functions, but those are being addressed in a timely manner. > > This is our company's first venture into speech analytics, and it has been non stop learning\! The team at CallFinder are top notch, very professional, and are willing to help you any time. They do not sugar coat things, and will tell you what the system can and cannot do, no misleading claims. ----- ### "Needs some work" — 4.0/5 > **Michael** | *24 March 2020* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: Once I find calls it is easy to use and go over calls with my team. > > **Cons**: It is not always easy to find calls and many call that my team do do not pull through ----- ### "Great Product" — 5.0/5 > **Larriann** | *16 September 2019* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: CallFinder offers great support. They are quick to respond which is a major positive\! The product itself has benefited our department in several ways. Takes on the work of reviewing hundreds of calls\! Thanks\! > > **Cons**: CallFinder listens and scores hundreds of calls but is not perfect. As much as we would like for it to do all the work there is a need for human interaction as scores are not always 100% accurate. Although, we have experienced better accuracy this year. ----- ### "using speech analytics in a call center environment" — 5.0/5 > **frank** | *11 September 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: very easy to get up and running , simple to customize for specific business uses. Provides a multiplying effect by ensuring we focus on transactional behaviors that need the most attention quickly and consistently > > **Cons**: As with any SW of this nature, can be "gamed" and I say that in a positive way and therefore scores can reflect incorrect trends. But still very easy to quickly validate any negative trends that appear in the scoring. > > We adopted Callfinder to help us scale the business and ensure strict compliance to how we adjudicate a claim while maximizing efficiencies in our call center and that is being delivered by Call Finder ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/179317/callfinder?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/179317/callfinder) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data