MaintainX Reviews

Great Work Order System! Even Better Support!

Comments: One of the most affordable, customizable systems we have seen, and the customer service is so responsive and out of this world.

Pros:

MaintainX was very easy to customize to our needs. The techs were very helpful in taking our criteria, and helping us set up a system that works for us and our clients. We highly recommend them!!!

Cons:

We would love to be able to upload our own bulk work orders in order to have control over the timing of when they are seen by our technicians.

Document Specialist

Comments: Over all experience has been great, works well for our needs

Pros:

I like how easy it is to create work orders

Cons:

No dislikes, have found it to be very user friendly

Great Support when transitioning to digtal

Comments: "It's been a challenging journey, but most of the problems you are facing are due to the presence of incorrect data. This is where our customer support team comes in. I hold regular meetings with them to ensure that we are all set for success. I do wish that the app had a more user-friendly interface, with visual aids and a search function similar to Google. However, I must say that it is a well-designed and forward-thinking product that will certainly enhance your overall efficiency."

Pros:

Great support and they are on the right path to have an front line first app

Cons:

The lack of customizations and the lack of levels of access and cost.

Excellent system, Excellent support

Comments: Excellent implementation and ongoing support.

Pros:

MaintainX has allowed us to streamline our old paper-based maintenance procedures by creating new digital, dynamic MaintainX procedures. Users can easily complete procedures on a device at the point of use, upload photos and provide accurate, real-time updates on work orders. Procedures are incredibly versatile and customisable and can be used for so much more than just basic maintenance activities. Our dated excel-based asset register has now been replaced with a detailed asset management system that automatically links any Work Order with its associated asset. This provides an accurate history of any work performed for any of our assets and has saved so much time by not having to manually search through records to find the information we're looking for. The meters feature has also now allowed us to track and monitor a wide range of readings accross our assets and facilities, providing real time visibility on equipment performance and the ability to identify negative trends before they results in a breakdown. The MaintainX support team also provide a fantastic service. The live chat and ticketing systems put you in contact with a real person who can guide you through any troubleshooting with the system. We also have a dedicated account manager who catches up with us regularly to keep us up to date on upcoming improvements, supports system integration and answer any other questions we might have.

Cons:

MaintainX is a great system and the team are constantly updating it with new features and bug fixes. While its great having such support and an ever evolving system, sometimes it can be difficult to keep on top of all the new updates. Fortunately the new changelog feature now allows you access to a full version history of all changes if you need more detail.

Excellent software, easy to teach, use, and implement

Comments: It has been excellent. The user interface is intuitive to use and understand. It has also been excellent to teach and have other people learn to use.

Pros:

Easy to learn, teach, and implement. It is the closest to paper on the computer I have tried.

Cons:

You cant have more than one asset per work order

A Project Engineer's Friend

Comments: My overall experience has been great with MaintainX. I have assigned roles, completed tasks, and this has allowed me to create suggestions for FIP, 5S, and more GMP protocols to be implemented into our plant.

Pros:

The integration of the time and work that are put into creating preventative maintenance plans, as well as spare parts indexes are now considered Automated at our plant. It is still in the works to get the software more integrated closely with our departments, but I do see the effect and the visibility that the software provides through our different departments helps with having these projects completed as well.

Cons:

A few cons that I have noticed with MaintainX are integrating the project owners with the plant. It takes effort from multiple departments to align these new processes into place. I noticed personally, that I am working on one of the project owner's tasks regardless of us having this software. I am hoping in the future, once this program is more integrated into our company, our main MaintainX point of contact can have more time with performing organization with Spare Parts, as this is a necessity for MaintainX to work.

Maintain X is versatile and easy to use.

Comments: I'm having a good experience using Maintain X, not just for maintenance, I'm using this app for QA, creating different templates for the different customer requirements on each product, is easy to use even to do Pre-op inspections, adding pictures and the signature block is the best field to make sure the operator is aware about what's happening.

Pros:

I love to create forms to do my checks easily

Cons:

I do not have any issue using this app...

Maintain X makes life easier

Comments: No problems love you can do work orders and invoices all in the same program

Pros:

Everything is in one spot and easy to find between work orders and invoices

Cons:

On some functions there is no end button

Game Changer

Comments: Exceptional, anytime I need help their quick to respond and resolve and it has been a major game changer for our company

Pros:

Clean user friendly program that makes tracking maintenance a breeze

Cons:

No non user input for things like inspections, meters, etc.

excellent software at a more than fair price

Comments: So far I have had a great overall experience with the software. It's user friendly and provides all the tools to setup a very useful Maintenace program

Pros:

The MaintainX PC User interface is easy to navigate and the App just makes it simple for the maintenance staff.

Cons:

I have yet to find anything that I didn't care for in the software

It was built for mobile. Love it.

Comments: Very smooth and clean. It was a easy migration to MaintainX from our old CMMS.

Pros:

I like the ease of use for the handheld devices. My field staff are on their phones all day, and this is a natural integration.

Cons:

Some of the fields that are mapped within the app glitch sometimes. Need to refresh the page to get it to work.

Maintenance Supervisor/Planner

Comments: Compared to anything else I've use over the last 20 years, this is without a doubt the most powerful tool from an administrative aspect. The speed at which data can be retrieved improves communications and allows for analysis and further planning and total transparency.

Pros:

Easy Set up, Can review asset history. No need to print and store paperwork. Access for non maintenance team members to request work. Can upload pictures, videos and PDF's directly to a workorder seriously improves communication. Easy to edit or re-open workorders where follow-up work is required and comments get sent back to the original requestors.

Cons:

When exporting lists of workorders, Limited to 200 entries requiring large lists to be manually parsed together.

Can't say enough good things

Comments: My experience has been great in every way. This system and the people who create, develop, and support it are amazing.

Pros:

MaintainX is modern, easy to use, and highly functional. The system is flexible to accommodate a huge variety of locations, assets, equipment, systems, etc. The Procedure Generator is fantastic and has been essential in growing our preventative maintenance program. What I like most about MaintainX is the people, though. Our account management has been stellar and we get great support on how we use the platform.

Cons:

I haven't encountered a problem with MaintainX that hasn't been resolved or addressed. The system is adaptable and well designed.

MaintainX is the best CMMS platform on the market

Comments: MaintainX is the best CMMS platform that I have used in my long tenure as a Facility Manager! It's easy to convert to from another platform, the customer support is exceptional, and new users that may not have great computer skills can easily adapt.

Pros:

MaintainX is mobile based first! Meaning all the basic user functions of the platform are geared toward mobile use. Users that aren't admins, really have no need to be tied to a desktop and anyone can use their smartphone or tablet. Also, my customers love being able to submit a ticket without needing pesky logins or passwords to keep up with! Scan the QR Code, tell us your problem, and the ticket is created. It's that easy!

Cons:

The only con I've found is not being able to filter certain assets out of an asset report before it goes to CSV, but that data is easy to filter out in Excel.

Maintain X

Comments: It has been great moving to Maintain X. They always work with us for our success!

Pros:

Maintain X has such great features and after doing A LOT of research and testing of other platforms, out performs all that I have found. It is very user friendly (which is helpful for folks who are used to working on the tools and not as much with technology). The support we get is great - from chat to our account manager. They have always tried to work with us to find ways we can utilize the system in a way that works for us. We use it everyday all day for work orders (Reactive), and preventative (PM) and it has been a dream since we implemented it over a year ago now. We also use another app that has integrated well with helping us automate other jobs that we used to manually put into Maintain X.

Cons:

Pricing is per seat - it would be great if there was a package price for unlimited users or even "up to 30 or 50" users. It would be nice to be able to access reporting on mobile. Would like more than just 1 level of hierarchy (parent/child) in assets and locations.

MaintainX- the BEST CMMS

Comments: It has been fantastic. We have had competitors reach out and none of them compare.

Pros:

It is very user friendly. Their support team is incredible.

Cons:

Sometime it is not a seamless transition between the desktop version and the mobile app.

Stergis Windows and Doors

Comments: I am very happy we chose MaintainX. It is User friendly and production personnel Like the immediate response they get.

Pros:

It is a very useful tool for coordination of efforts between production, maintenance, and management.

Cons:

It could be a little more flexible for me to fix original set up issues I created.

Great Software

Comments: MaintainX is a great platform and it is nice that it can be accessed anywhere you have internet access.

Pros:

MaintainnX is an amazing product. The software is very easy to use and find what you are looking for. It is a one stop shop for all types of records from work orders, to assets, to parts tracking and stock numbers.

Cons:

The importation and adding parts and assets should be a little easier

Maintain X an awesome app

Comments: My experience with maintain just awesome. It is such a good app and it keeps me informed about all the things that I need to be informed about as far as machinery, and it keeps me in touch with the people that run it the machinery also.

Pros:

It keeps you in tune with your equipment and operators

Cons:

Getting it all set up in the computer there’s a lot of stuff to input

Everything I need in one place

Comments: I've been an industrial mechanic for over 25 years. I've worked with shelves of parts catalogs with phone numbers and names scribbled on them, with faded faxes, photocopies and breakdowns stapled to the covers or stuffed into binders with manuals with missing pages. Spreadsheets with lines and lines of parts numbers and costs, inspection paper sheets covered in dirt and grease, static-y two-way radios for site equipment service calls, drawers full of half-used PO books with conflicting numbers that mean nothing (I can use YYYYMMDD-HHMM as my PO numbers now!) And that was the trade life. Now there's MaintainX. ALL OF THAT in one easy to find place, at your desk or on your phone. The job is still challenging. But MaintainX makes it easier.

Pros:

It links suppliers to POs to spare parts inventory, which links to the assets, which links to inspections, which links to downtime tracking, which links to the mobile app so operators can call for service and automatically leave a record of it on the asset in question...

Cons:

Seriously, the only thing that irks me a bit is when I order parts or supplies that have more than two decimal places in the cost. And I hear they're working on that ;-).

Asset management

Comments: The program is big with regards to ability. There is so much to learn, I look forward to growing with the tool.

Pros:

I am able to independently collect data on every asset I had listed.

Cons:

There is a limit to multi-tasking. I cannot run two timelines with two work orders open. Being a industrial mechanic, I sometimes have two or three projects going on at once in a day. If I start a job and wait for a part to show up, I tend to work on another machine until the part shows up. I stay busy and I want the program keeping track of what I do.

MaintainX review

Comments: Maintain X was very good to use with its meters and creation of automatic work orders for easily monitoring of some assets which is not in our area or far.

Pros:

Easy to made procedure and it has conditional process on the procedure.

Cons:

It consumes big file storage on cellphones since it was using photo uploads for the work orders to be finished.

Simplicity Through MaintainX

Pros:

I really enjoy the simple user interface and the ability to customize reports, views, and settings. The instant feedback on work orders and field team progress is very helpful. I especially like working with the MaintainX team, they have been a pleasure to work with throughout the years! They've worked hard to bring out features as quickly as they can and really worked to develop an amazing platform.

Cons:

There are some limitations with managing inventory in multiple stock locations. The parts management system didn't fit our use case super well and we found it difficult to fully utilize. I do wish the platform could just do more things in general, which I know they're working on, but it's hard to have a one-size fits all and that's okay.

How MaintainX Optimizes Maintenance Management

Pros:

Maintaining a smooth operational flow often hinges on effective asset management and scheduled maintenance. With MaintainX, both tasks have become significantly easier and more efficient. The platform's intuitive interface simplifies the process of creating and managing scheduled maintenance tasks. Moreover, Maintainx offers robust tracking capabilities for work orders and assets. You can monitor the staus, hsitory and the different types of assets, such as preventitive and reactive work orders. On top of that, implementing all these features could not be any easier, as the software makes it very easy and simple to understand. Lastly, MaintainX offers some of the best customer support you could ever find, as whenever I have needed to contact them for something, I would get a response no later than 5 minutes.

Cons:

The only drawback I've encountered is that there are a few additional features that could further enhance the platform. While these are minor and don't detract from the core functionality, their inclusion would MaintainX even more versatile and effective.

Simplified our daily maintenance activities

Comments: MaintainX has simplified our daily maintenance activities. We are more organized and have the ability to predict machine failures which has reduced equipment downtime. Customer support has been the best. They are always friendly, helpful, and reliable.

Pros:

I liked the many features MaintainX provides. The Asset Health feature has helped give our company a better understanding of equipment downtime and cost associated with it.

Cons:

We would like to see more in-depth reporting on the changes to parts cost.