PayPal Reviews

4.7 (24,022) Write a Review!

About PayPal

From payments to credit to fraud protection, PayPal Commerce Platform helps you meet your customers where they are.

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Pros:

The ability to transfer funds and send payments is important. Good user interface and good easy usage.

Cons:

Asking clients to do this is embarrassing and it seriously impedes cash flow. It makes paypal a bad option for firms who only use it sporadically.

PayPal ratings

Average score

Ease of Use
4.6
Customer Service
4.3
Features
4.6
Value for Money
4.5

Likelihood to recommend

8.8/10

PayPal has an overall rating of 4.7 out 5 stars based on 24,022 user reviews on Capterra.

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james
james
Author in Germany
Verified LinkedIn User
Writing & Editing, Self Employed
Used the Software for: 2+ years
Reviewer Source

optimal app.

5.0 last month New

Comments: very useful and dynamic.

Pros:

Security: PayPal is one of the most secure online payment systems available. They use the latest encryption technology to protect users' personal and financial information, and they offer fraud protection and purchase protection to help safeguard against unauthorized transactions.

Cons:

Customer service: PayPal's customer service can be hit or miss. Some users report long wait times and unhelpful representatives, while others have had positive experiences.

Setareh
Electrical Engineer in US
Higher Education, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Paypal is a secure and convenient way to handle online transactions

5.0 last month New

Comments: Overall, I am satisfied with PayPal and I will keep using it for online payments, sending, and receiving money. PayPal is one of the most trusted payment platforms for individuals and businesses worldwide, with a robust set of features.

Pros:

I use PayPal a lot. I use it to send money to a friend or family. I also use it to send money to a bank, or do online shopping. One of the benefits of using PayPal is that it can be linked to multiple sources of funds, such as a bank account or credit card. This makes it easy to manage finances and keep track of transactions in one place.Paypal is very safe and secure; it offers buyer and seller protection, which can give peace of mind when making purchases. The platform also provides a dispute resolution process in case of any issues. The last thing to mention is that PayPal payments are usually processed quickly, and the account balance is updated almost instantly. I recommend using PayPal to everyone who needs to handle online transactions and ecommerce securely. It is also free and user-friendly.

Cons:

PayPal is very powerful and useful application; I do not have many dislikes. The only cons I can mention is that PayPal charges fees for various transactions, including receiving money, transferring between accounts, and withdrawing funds. It would be great if these charges could have been removed.

Verified Reviewer
Verified LinkedIn User
Publishing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Had to file a BBB Complaint Against PayPal

1.0 2 months ago New

Comments: I have filed a BBB Complaint against PayPal because of the treatment Ihave received since using their Buyer Protection Policy. In short I made a purchase ofa musical instrument, that was not anywhere near what was described. I made 5 payments (2 for the item and 3 for shipping and handling), which resulted in 5 claims when the item arrived with over 30 holes drilled into it and covered over with putty,tar dripped on the item, and cracks in the item. I supplied over 30 pictures of the damage. This led to 4 of the cases being closed by PayPal in my favor and a refund ofall the money except for 500.00 dollars, which the last claim was for, and was pendingat the time the PayPal Customer Service associate, who closed the 4 cases in my favor.The last case has created an unbelieviable response by PayPal's claim department.First they made my wife and I take the instrument to Guitar Center and get it deemed damaged and worthless, which we did. Next they said we would need to file a FBI claim. Then they said we would need to ship the item back to the seller, who ripped us off and did not request the item... and that would be at our expense, which would be over 1,000.00. (So spend 1,000.00 to get the remaining 500.00)I called on 03-31-2023 and spoke to a Supervisor at PayPal who informed me (promised me) that I would get my money back and the (Paypal case) would be closed in my favor, as she deemed it should be. This did not happen. Paypal refused to honot their own Program.

Pros:

I was a customer for 23 years and thought they were an honest company.

Cons:

They do not honor thier own Protection Program when a 23 year users puts in a claim. They used several tactics to get out of honoring the Buyer Protection Policy.

Verified Reviewer
Verified LinkedIn User
Real Estate, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

"Simplifying Online Payments: A Review of PayPal's Payment Processing Software"

5.0 last month New

Comments: PayPal is generally regarded as a reliable and convenient payment processing software for individuals and businesses. PayPal's ease of use, security features, and support for multiple payment types and currencies have made it a popular choice for online transactions, particularly for e-commerce businesses. However, some users have reported issues with fees, disputes, and account freezes or holds, as well as limitations on customization options and customer service. Overall, users' experiences with PayPal may vary depending on their specific needs and use cases.

Pros:

Ease of use: PayPal is known for its user-friendly interface and easy setup process, making it a convenient option for businesses and individuals.Security: PayPal uses industry-standard encryption and anti-fraud measures to protect user information and transactions, which can give users peace of mind when conducting online transactions.Multiple payment options: PayPal allows users to accept a variety of payment types, including credit and debit cards, bank transfers, and PayPal balances.Integration with other software: PayPal integrates with a wide range of e-commerce platforms, making it easy to add payment processing functionality to existing websites or online stores.Global availability: PayPal is available in over 200 countries and supports transactions in over 100 currencies, making it a versatile option for businesses and individuals operating across borders.

Cons:

Fees: PayPal charges fees for certain transactions, including cross-border payments and withdrawals to bank accounts, which can be a concern for businesses looking to keep costs low.Disputes and chargebacks: PayPal's dispute resolution process can be time-consuming and may result in chargebacks that can negatively impact businesses.Account freezes and holds: PayPal has been known to freeze or hold accounts in certain situations, such as suspected fraud or unusual account activity, which can be disruptive to businesses and individuals.Limited control over payment process: Some users may find that PayPal's payment processing software does not provide enough customization options or control over the payment process.Customer service: Some users have reported issues with PayPal's customer service, including long wait times and difficulty getting issues resolved.

Mark
CEO in US
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

when it comes to pay and get paid online ,PayPal is the faster, safer way

4.0 last month New

Comments: Overall I enjoyed using Paypal and so far I had no problems at all ,I recommend this to my friends because it is the most reliable option when it comes to online money transfers.

Pros:

The ease of use and access.adding crypto currency options.the controlling of the transaction with the ability to view the history with up-to-date information.

Cons:

Paypal app on IOS has some serious problems.People can also be blocked by PayPal without warning, and they can freeze and hold money from that account, which is inconvenient for the user.

Michele
Managing Director in US
Legal Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Tried and True Business Partner

5.0 last month New

Comments: I have used Paypal for many years. First as a consumer, then as a small business. It has been invaluable to my small e-commerce business. They are always adding new features to help the small business owner that I now find extremely helpful.

Pros:

I appreciate the fact that PayPal is globally accepted as I do business with contractors in different countries. I 100% appreciate the payment protection option and the convenience of having Paypal accepted and trusted by so many. It has very user-friendly and seems to be able to be integrated with many other platforms

Cons:

Some of the cons are the fees. Also, the length of time one has to wait for a dispute to be settled with a non-paying vendor or retail service.

Joanne
writer, website owner in UK
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Secure trustworthy

5.0 last month New

Comments: Been using Paypal for over ten years for buying online goods, setting up direct debits, and selling things online.

Pros:

Can create and embed payments buttons on website. It's a trustworthy brand. I have money (dollars) coming into the account and can pay in dollars or pounds. I'm in UK so nice to be able to have choice of currencies - it's like my second bank. Can set up direct debits.

Cons:

I want to use their shopping cart but I have another shopping cart (eJunkie) linked to Paypal and Paypal won't let me have another. Sometimes their Paypal buttons are too small. Exchange rate sometimes not great - changing dollars to pounds.

Joshue
Joshue
Marketero in Ecuador
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Discover the advantages and disadvantages of using PayPal for your online transactions

5.0 last month New

Comments: My experience with the PayPal app has been very positive. I love how easy it is to use and how widely accepted it is online. It also gives me great peace of mind knowing that advanced security measures are in place to protect my transactions and financial information. I especially like the ability to send and receive international payments, which has allowed me to do business with people all over the world. Also, the option to schedule recurring payments has made it easier for me to pay my monthly bills. Overall, I think PayPal is a great online payment platform that I would recommend to anyone looking for a safe and convenient way to transact online.

Pros:

PayPal is a very popular online payment platform that offers a number of advantages for users. One of the main advantages is that it is easy to use, which makes it an excellent option for those of us who are not familiar with online payment processes. In addition, PayPal is widely accepted online, which means that users can use it to make transactions on a large number of websites. Other advantages that it includes are buyer protection, advanced security and the possibility of sending and receiving international payments.

Cons:

Despite the many benefits it offers, PayPal also has some drawbacks that users need to be aware of. One of the main disadvantages is that the fees for international transactions can be quite high, which can result in significant costs for those of us who conduct international transactions frequently. Another disadvantage is that PayPal accounts can be frozen for no apparent reason, which can be very frustrating for us users. Additionally, PayPal has limitations on the amount of money that can be sent or received and requires a linked bank account or credit card, which can be a hurdle for some users.

David
David
customer support in UK
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Paypal, A must have application for safe online payments.

5.0 last month New

Comments: PayPal is a helpful tool for buying things online, offering quick and easy payments, buyer protection, and rewards. However, there are some fees and limited seller protection to keep in mind, and PayPal may freeze your account if they suspect suspicious activity.

Pros:

Security: PayPal offers secure online transactions, which means that your financial information is kept safe from potential hackers.Convenience: With PayPal, you can make payments or receive payments from anywhere in the world, as long as you have an internet connection.Buyer and seller protection: PayPal offers protection for both buyers and sellers, so you can be confident that your transactions are safe and secure.

Cons:

PayPal may limit your account access or freeze your funds if they suspect fraudulent activity or violations of their terms of service. This can be frustrating and may result in delays or disruptions to your transactions.Disputes: The dispute resolution process can be time-consuming and may not always result in a satisfactory outcome for both parties.Payment holds: PayPal may place a hold on your funds for various reasons, such as a high-risk transaction or a dispute. This can be an inconvenience if you need access to your funds immediately.

Deyan
Deyan
DIRECTOR in UK
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

PayPal: The Convenient Payment Solution

5.0 last month New

Pros:

Convenience: One of the best things about PayPal is how easy it is to use. You can pay for things online without having to enter your credit card information every time, and you can even send and receive money from friends and family.Secure: PayPal is known for being a secure payment option. Your financial information is never shared with the seller or recipient, and you can dispute any charges that seem fraudulent.

Cons:

Customer service: Some people have reported issues with PayPal's customer service, although I've never had any problems myself.Verification process: In order to use PayPal, you need to verify your account by linking it to a bank account or credit card, which can be a hassle for some people

Ross
PM in US
Computer Software, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

#1 solution for non-credit card payments

5.0 3 years ago

Comments: Robust payment solution for both personal and business use. Fast, secure and used widely across the US. Less popular in other countries and has issues with customer support, but overall this is still the industry standard for payments other than via credit cards.

Pros:

I use PP for both personal and business purposes. Personal: 1. Extremely easy to use: simple interface, intuitive functions. 2. Send money to friends, receive money from friends - transferring money among people via PP has become as natural as finding information on Google. 3. Apps are very high quality, stable and reliable Business: 1. Payments collection: PP has a great reputation for use on websites that don't instill a lot of confidence. Which is basically any website that is not Amazon, Walmart and maybe a few others. My business falls into the category of "unknown", which automatically makes customers reluctant to pay with a credit card. PayPal is the way to go, about 60% of all transactions on my website are done via PP. 2. Invoice functionality is great - especially with the reminder feature. 3. Even for people who don't have PP, it offers an option to pay w/Credit Card through the PP interface. 4. Integrations with other services (besides Venmo) are great. For example, integration with Woocommerce / Wordpress. 5. The option of a credit/debit card is fantastic.

Cons:

1. Customer support is terrible. Usually everything goes great, but if there's a problem - good luck trying to get it resolved. If Amazon is around 10 on the customer support scale, PP is closer to 2 or 3. 2. PP is not popular in other parts of the world besides the US, which makes it difficult to have business with other countries. For example, it would be almost impossible to pay an Easter Europe freelancer. 3. Business reporting is buggy. The reports seem to be disconnected from reality or just don't show the needed info. 4. Some features on the website are buggy or lacking, for example transactions search: you can't just search by a sub-string of a keyword. First, you need to select a category (first name, last name, email, etc), then you have to write the whole term. Unnecessarily cumbersome and so 2001. 5. Zero synergies from Venmo integration. You'd think that owning Venmo would make it easy to use the same login and other features across the two products. Wrong - those are still two separate services with no cross-integrations whatsoever.

Verified Reviewer
Verified LinkedIn User
Music, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

PayPal is an Essential Payment Provider with Amazing Features for Every Business

5.0 2 years ago

Comments: Overall, my experience with PayPal has been very positive. From the ease of use, convenience and safety of transferring money, PayPal remains one of my top choices for business transactions, especially when dealing with customers and merchants overseas.

Pros:

PayPal takes the globe and makes it feel small. Through the payment services PayPal offers, anyone can do business from anywhere, and know that their money, as well as the money of their customers, is safe and secure. PayPal makes it easy to send and receive money. I love PayPal's ability to convert currency easily, as well as the "instant transfer" feature where you can receive money instantly into your bank account from PayPal. I also love that when you receive money, you can use it as "PayPal cash" to pay for other transactions, or deposit it into a linked checking account. While there are several other payment providers available, the features and ease of use that PayPal offers makes it a top performer, and must-have for any business.

Cons:

PayPal is truly amazing, and overall has great features. The one downside is the excessive fees. From the instant transfer fees, to the payment fees, etc, PayPal certainly takes its share of revenue. If the fees were lowered, or even eliminated in some cases, PayPal would be the top choice for just about every business.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best way get payments

5.0 last year

Comments: Trust is the best feature PayPal offers to my customers. because they don't have to send their credit cards to my client's website so it's way easier for me to collect payments. I think we needed that on ecommerce websites.

Pros:

What I like about PayPal the most is the fact that people don't have to put their credit cards in my client's website like Stripe. Customers are more comfortable to login to their PayPal account and pay by credit card through PayPal. I think this is the most important benefit of PayPal. It's user friendly and very easy to understand the platform. Some customers email my clients and ask their PayPal email to send payment manually, which is also a great option. By the way, refunds through PayPal are instant so you don't have to wait days to get your money back to your credit card. That's why I love PayPal a lot.

Cons:

The pre-authorized or autopayment is the worst! every time I buy things by PayPal, I'm afraid an automatic charge for the next month. I have google to find out how to disable that automatic charge. I believe the Canada app is different than US app because, again, my friend always call me to ask how to disable some auto charges from his PayPal app and it's different than mine.

Daniel Alejandro
Owner in US
Automotive, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best Software to transfer Money Worlwide

5.0 4 years ago

Comments: We started our business about 3 years ago. Our first Payment Processor was PayPal. In the beginning, we struggled a little bit syncing the bank accounts, and then PayPal asked for verification of the ID, sometimes the process is a little slow, I would recommend make faster the registration process so is more intuitive and friendly for people that are not experts in the field. Overall Paypal has been really good for our business, and the tools that offer to send an invoice for a customer are really nice. the customer is not required to have a Paypal account, so they can pay with the credit card. The Invoice System is really fast to create an invoice and send it really fast. When the Balance to be transferred is more than $1000 and you are making a commercial transaction. Paypal charged by a percentage that makes really high fee compared to a wire transfer from a regular bank, therefore, when we are transferring high amounts we use regular banks because it is a flat fee of $40. However Paypal still stands really good for small amounts, and the transactions are made immediately. we really love the reports that you can download from their system which is really handy at the Taxes's time also, PayPal can be synchronize easily with almost any website system, and make the process really smooth and fast We recommend PayPal for Business and individual that want to transfer around the world really fast We Recommend to PayPal open their own Marketplace Thank you

Pros:

-Easy to Use and Intuitive -Adaptability to business, especially e-commerce -Used worldwide for the best selling Marketplaces in the world (Amazon, eBay, aliexpress) -Friendly reports -Friendly system -Low Fee Cost depends on the amount of the transaction

Cons:

-High-cost fee for transactions when required a high amount of money -at the beginning is hard to open an account and sync with the bank account. the verification by sign-in doesn't work correctly, so you have to wait some business days to wait for a deposit -There are some high fees for other services that they have -the credit provided by PayPal, interests are a little high compared to amazon

Michael
Marketing Export in Italy
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Simple payment provider, but with some limitations

4.0 2 years ago

Comments: In general, we are nevertheless satisfied with PayPal. The service offers numerous payment methods (depending on the country) such as PayPal, credit card, bank transfer/Klarna, etc. The fees are higher than with other providers, but the service (especially the PayPal Express Checkout button) is simple and easy to set up - even for the inexperienced users with a little training.

Pros:

Signing up for PayPal Business is very easy, you have to provide some information about the business (owner, address, ownership shares, etc.) and you are ready to go. PayPal Business can be connected to existing shop solutions, or you can create a "PayPal Checkout" button yourself. We only wanted to sell one product, so we chose Paypal because of the Express Checkout button. With simple clicks you can specify design, price, VAT, etc. and receive a code snippet which you can easily integrate into an existing website. The PayPal dashboard shows all the information about orders, allows you to add tracking information, etc. Transferring the amount to your own bank account is also very easy. PayPal is offering a community support centre where you can find answers to almost any question you might have when trying to get started with PayPal Business.

Cons:

As simple and popular as PayPal is, some things were incomprehensible to us: - Getting started: even though PayPal offers extensive documentation for developers, it is hard to find your way around as a beginner at first. PayPal could be interesting especially for people who don't want to invest in a real shop and want to add a payment option for e.g. 2-3 products on their website with a few simple steps. Nevertheless, we have struggled with some problems (see below). - Sandbox mode: this is a test environment which allows to test payments etc. How to exit the sandbox mode when creating the "code" was not properly described anywhere. In the sandbox mode, we were also unable to test whether buyers receive confirmation emails on the payments (this is also not described anywhere else) and what these look like. - Blocked balance and tracking: PayPal blocks the paid money at the beginning, because PayPal wants to make sure that we are serious sellers. This is also ok. By providing the tracking information, the money is released within 1-2 days. We shipped via DHL, but DHL is not supported by PayPal as a parcel service, so we had to specify "Other" -> "DHL" (entered manually). However, the buyer received an email with the tracking number which was sent by "Other", which caused confusion among consumers. - Support: the support usually answered our mails only after 1 week and without mail with added value. The mails were standard answers.

Archna
Archna
Special Correspondent in India
Verified LinkedIn User
Media Production, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

PayPal is my only choice for international payments.

5.0 2 years ago

Pros:

I like the popularity of PayPal and that it has a huge user base, so if the support team isn't helping on time we can still get help from the PayPal user community. PayPal is the most secured global payments gateway and nothing unauthentic can happen with our funds. With years of experience with PayPal, I can say that the website of PayPal is very responsive and very well made that can never crash or cause issues because of its very good optimization. The PayPal app for mobile devices is also very secure, has all the required features, runs very fast and has a great user friendly interface. When I work as a freelancer for overseas clients, PayPal is my only choice to receive payments and because PayPal supports a lot of currencies, I can receive money in any currency and get it converted to my local currency. PayPal can also be integrated with our organization's websites very easily with its API integration technology. Our organization also uses PayPal to pay for international shipments of goods and inventories for our organization. I use PayPal to make payments for various international services, I can hide my payment info and card details from non-trusted merchants by paying through PayPal. Another best thing is that I get Buyer Protection, means PayPal will help me if my transaction goes wrong or if the service or item I received is damaged or not satisfactory to me. There's a feature by which I can request money from anyone using their email ID linked with PayPal.

Cons:

PayPal is best fitted for sending and receiving funds internationally, but is not as good for Domestic Payments because it is very less popular among local vendors and merchants in India. The currency conversion rate of PayPal is also very high and we have to face a huge loss when receiving money internationally. There's also a big problem with PayPal that is, it suspends our accounts temporarily if we use a new device to login or a new IP address and getting our account back to working takes really a lot of time. Their Support service is also very poor, most of the times they just copy paste solutions from their own FAQs and most of the solutions aren't even relevant to our queries. I wonder if they even read our queries properly.

Candace
Candace
Freelance Writer/Editor in US
Verified LinkedIn User
Writing & Editing, Self Employed
Used the Software for: 2+ years
Reviewer Source

12 years and still loving it!

5.0 4 years ago

Comments: I cannot say enough good about them. They have always been accurate, they have always backed me as a customer, they have always solved my issues while on the phone with me.. it has never taken more than one call to get answers. I have used them for 12 years and continue to love the ease of the sotware.

Pros:

I have been using PayPal as my primary method of receiving payments from clients for 12 years. The ease of use is incredible. My favorite thing about it is that it doesn't take long for the money to drop into my PayPal account once it has been sent. It is truly received within minutes! The other thing I love about it is when there is a problem, such as something I canceled still withdrawing money from the account, PayPal gives me the money back immediately and tells the person who did it to prove they were allowed to. Traditional banks go through an entire chargeback claim and it can take weeks. With PayPal it is while you are on the phone. They call it a provisional credit, while they investigate. They stand behind their customers! I have also used their credit card collection machine. It is a small device that attaches to my phone when I want to take payments, such as for goods at a craft fair). People can use their payment account or use their PayPal debit card to pay. The transaction goes through smoothly and I am not beholden to credit card processing companies for crazy fees. Paypal is much much less expensive.

Cons:

On very rare occasions it will go down. I think maybe 5 times in 12 years it has happened to me. When it happens money cannot drop in or be sent out, so you are stuck waiting till they fix the problem before you can conduct business. However, I have never known it to take more than a few minutes to get it done. It doesn't happen much now, but a few years ago it was something I did not like. Also, the software is fee based, so there are charges for money coming in and money going out. That is no fun.

Verified Reviewer
Verified LinkedIn User
Design, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Pay Pal for Graphic Designer

5.0 3 years ago

Comments: When we take overall this app is very useful to me.This application is one of my day to day using apapplication .I highly recommend this application to any one who looking to do a safer secure easiest money transaction.

Pros:

Pay pal is very useful financial software to me.As a Graphic designer I have to work with many ccustomers through the internet .There for I need some online method to do my money transactions.Pay pal is the best and fastest easiest way to do it.An also many of my customers have been connected with pay pal and it very easy to do money transactions with them .No need to introduce a new application for them becouse this software is very fameous and they now how to work with it very well.It is very hhelpful to me because I have not to bring lot of cash with me to purchase some thing.Just only log in to my paypal application on my mobile and do the transactions.In Sri Lanka Pay Pal is the most popular transaction method when we going to buy something in Ebay. Because It very safer and secure method to do online website transactions.The Pay pal mobile application is very use full.Becouse it make my transactions very easier.And also I can lock or login to this Pay Pal mobile app through my mobile finger print reader there for I makes very easier and secure to do my transactions .I highly recommend this to every one in 20th century.

Cons:

This software has some draw backs.I have some trouble with managing and conforming my credit and debit cards.And also some countries have not given access to the pay pal transactions there for when I meet a coustomers from those countries I have to find a different method to do my transactions.And also some online shopping website like Ali express do not approve the pay pal transactions. There for I need to find secure method to do my payments.My country also have some restrictions with pay pal there for some times I could not able to bring my money to my hand from the software .There for I need to find different method to bring my money to my hand.

Ethan
Freelance Web Developer in US
Computer Networking, Self Employed
Used the Software for: 2+ years
Reviewer Source

I use PayPal to pay my bills and receive payments.

4.0 3 years ago

Comments: I have not had any negative experiences myself but its a really good idea to thoroughly read through all of the terms of service before using PayPal to run a business as you should with any service.

Pros:

One of the best pros I can list for this service is that it makes controlling your bill payments very convenient. When it comes to many services nothing is more inconvenient than having to call your service provider to cancel your services when you wish to stop service. I need to cancel various services from time to time to allow for fluctuations in my income as being a freelancer I can never know when I will need to "tighten my purse strings" as the saying goes. I use PayPal to pay my bills whenever a service allows me to because when you need to stop all of your superfluous services like say NetFlix or Amazon Prime, etc, etc PayPal makes extremely easy. All you have to do is disable all of your payment methods like debit and credits cards you have provided to PayPal and PayPal will not be able to make your payments and the services will subsequently not be able to charge you causing what ever services you have connected to PayPal to end until you update your payment methods. It saves me so much time because with this method I don't have to individually login to each service I have connected to PayPal and cancel them.

Cons:

Its not an unreasonable practice but the major con in using PayPal is their fees for business transactions. When it comes to refunding fees when a business uses PayPal to receive payments for products or services PayPal charges a non-refundable fee when you use it to take a payment for your products or services and in the event that a business using PayPal has to refund a customer they have to take the hit if they want to give that customer a full refund and this can be quite a hefty loss depending on the amount of the transaction. So if you are using PayPal to take payments you really should make certain that you will not later need to refund the customer you are receiving the payment from, inform the customer that you will not refund the fees paid to PayPal, or charge a fee yourself for the customer to use PayPal in your transactions to cover any potential loses.

Lee
Lee
Entrepreneur in Australia
Verified LinkedIn User
Media Production, Self Employed
Used the Software for: 2+ years
Reviewer Source

Excellent Online Payment Option with a High Level of Security

5.0 2 years ago

Comments: I'm very happy using this service in general since 2013 and it helped me to get paid for the services my company offer and also, helped me to send money and I made hundreds of PayPal transactions and I never had any problem.
I will keep using it, and I will recommend it to anyone who's looking for a payment service with the best options and an excellent support team available 24/7.

Pros:

I like it because It's a free option to receive and send payments anywhere in the world. Thanks to the website intergradation especially with Shopify I'm able to get payments through PayPal. The android app is amazing to manage everything in one place and also, I use it to send money without any problems. I use PayPal since 2013 and it's my first choice when I pay something online because if something wrong happen I have the option to ask PayPal for a refund and I will get it without any problem. PayPal Protect buyers one than any other Payment services and I really full I'm safe and protected from scammers online and I can't trust any Payment provider like I trust PayPal. Transaction time is very fast compared to most banks I have used and I'm very happy with the great job they do. I like using PayPal to pay for goods and services online and I really find the "pay with credit card" option very helpful because I don't need to put my credit card details in some websites. I use PayPal for ease but, It also makes me feel safe using it and the best thing is they never held any of my funds when we use PayPal for business and I get the funds in my account once the product is shipped to the customer. PayPal support team is great and very helpful because one time I had a problem and I emailed them to fix it and they called me within 24 hours and fixed it in a few minutes.

Cons:

The fees is a little higher compared to some payment services but, It's not a deal breaker since you will get more value compared to those platforms. I hope in the future they will add more options and features to the android app. I hope they can add an option to tell us how much money the receiver will get when we send a payment including the fees.

Anvita
Anvita
Tutor in US
Education Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

I Use PayPal Often

5.0 3 years ago

Comments: My overall experience with PayPal has been positive. It was only recently I had issues with the transactions not going through and my money being withdrawn then returned for each failed attempt but I never had issues before. I love how convenient and fast it is, and that I don't have to go get my wallet or type in card details. I also have used it when people had to pay me and I love that it comes to my account automatically and I can easily transfer it to my bank. Highly recommend taking a few moments to make a PayPal account for all these free conveniences!

Pros:

I love how convenient PayPal is to use when I leave my wallet in the car or somewhere far from me and I am too lazy to go get it (lol) because most online stores I shop from have PayPal as an option for payment method. It is worth taking a few minutes to create an account for the amount of convenience during checking out. You don't need to type in your card every time either! I also like that I can log in to my own PayPal account and view my transaction history to make sure everything looks normal and that there's customer service available when it does not. I love the convenience and that most stores utilize this fast checkout method! I also like that I have the option to transfer money to my back for a very very small fee immediately, or that I can wait a couple of days and it hits my bank account in a reasonable amount of time.

Cons:

What I like least about this software is that there has been a few times where I check out, and the page comes to an error so I try again. Once I had to try again 3 times and the payment never processed. Next day I checked my bank account and I had those 3 attempts are card payment holds pending! It wouldn't be a big deal except the total in my account deducted for each attempt! Fortunately the charges fall off and the money comes back automatically when the purchase is not verified complete, but it can take anywhere from 1 day to several days to get the money back and it's not fun when you're running low on cash!

‪Mohammed
esshaimi in Morocco
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

paypal review - esshaimi

4.0 3 years ago

Pros:

Paypal is distinguished in terms of sending and receiving money, as it contributes to facilitating many things first regarding the process of sending money quickly, safely and reliably because before it was difficult to send money from one place to another while you are in your place very quickly, but the Paypal site came and facilitated this task and from Among the advantages of Paypal also is the ease of browsing and using the site so that you can move between all its different sections easily and smoothly without any cramps, and also the Paypal site guarantees you a refund of your money in the event someone swindles you or steals your money and also what I like about the Paypal site is the multiplicity The languages ​​used in it, which contribute to facilitating the process of understanding and dealing with it without problems, in addition to that, the Paypal site is used in most websites, in addition to that, you can buy with your bank card using Paypal in order to ensure that you are not defrauded or your money stolen unlike the purchase By using the bank card directly, because in this case you will not be able to recover your money in the event that you are swindled or your money stolen

Cons:

Among the negative aspects of the Paypal site is its relatively high commission for sending money, in addition to that, in many cases, various problems occur during the process of sending money from a Paypal account to another account or through withdrawal to a bank card without mentioning the reason for this. The problem is making it difficult to send money, and when you want to communicate with them in order to solve this problem, there are difficulties in terms of quick communication and quick response, and also among the negative things is that the funds are frozen for a certain period that varies for several reasons, whether it is from one Paypal account to another or in terms of a source of reception Money wasting a lot of time. In addition to that, the account is sometimes frozen for a period of 180 days, or sometimes they require you to send some commercial documents or the national identity card in order to release the presence on your account

Edwin
Community Engagement Officer in UK
Sporting Goods, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Easiest way of online paying and receiving money

5.0 5 years ago

Pros:

Buyer protection: When buying a product online and a seller sends a wrong/damaged/fake item you can ask Paypal to step in. Seller protection: When buyers complain about an item that you sold them, while having it accurately described OR when a buyer returns an item but instead of the actual item returns something else Paypal will actually step in and protect the seller. It also protects you against fraud. I would advice to keep evidence of sold goods and for valuable items obtain tracking details. Paypal has a competitive credit facility through paypal credit. With often several months interest free on purchases. Paypal loans are excellent for businesses. Especially when running an online business, the fees on especially small loans are incredibly low (especially compared to loan sharks, and even compared to a bank), repayments also work very straight forward. Sending and receiving money is also dead easy, sending money non commercially to friends and family is done by just filling in the amount and the email address of the receiver and click send. On the receiving end it tends to be there within seconds and you can withdraw it immediately to your bank account. Generally it is even processed the same day (even international transfers)

Cons:

There is not a lot I dont like about paypal. Their fees are quite reasonable. The main thing I dislike is probably their foreign currency exchange rate, which is not that great. However you won't be paying too much if anything in fees, especially compared to banks or even money transfer companies like Western Union or Moneygram who can charge quite a bit even on small amounts.

Kayla
Accountant/Scheduler in US
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Paypal Benefits Hillmann Home Repairs Business

5.0 3 years ago

Comments: As stated above, overall our experience with PayPal has been a positive one. It is a quick and easy way to receive our money from whatever jobs we have completed in the week, and we are able to divide our money to spread to our employees who receive a percentage of the job they are working on as well.

Pros:

My husband and I recently started our own business and felt as though we needed an easy way for our clients to be able to pay. It is easy for us to provide the business emails to customers and they are easily able to follow the link to send us the money that is required for our services. It is reliable and a bit better than a bank that provides us with ridiculous amounts of fees for transfers and overdraft charges. It also makes it easier for us to pay our employees, which as I stated we are a small family owned company, so far we have two employees including my husband who is the business owner. When we do a job that day, we are able to send our employees their percentage of the job quickly and efficiently.

Cons:

The only thing that we were not happy about with paypal is the transfer fee of 1.27 every time you go to transfer money to someone elses account. It seems a bit ridiculous to us, because then in order to pay our employee the proper amount, we have to worry about sending an extra 1.27 to cover the fee that they charge.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

PayPal delivers smooth payment processing to individuals and businesses

5.0 2 years ago

Comments: Overall, PayPal does make it easy for individuals and businesses to pay and get paid online. There are new ways introduced to quickly get paid, which is great. The user interface has been constantly improved, new features are rolled out in different phases with a lot of testing but there are also things that can be improved. I feel that there hasn't been enough innovation at PayPal. That combined with more strict policies and doubtful practices towards businesses in certain industries, make me feel like PayPal doesn't really care too much anymore about small players (small businesses and solo entrepreneurs). I hope that changes in the future, because once upon a time PayPal was a pioneer that helped pave the way for entrepreneurs to start doing more business online, worldwide.

Pros:

I've been using PayPal for 15 years, both personally and through my business, and have been a happy customers for most of this time. The strength of PayPal is that it's very easy to send & accept payments once you got your account set up. Subscription management is easy, which was a plus for me as I sold a lot of subscription-based products and services. Overall it's a platform that is modern and solid. That's why it's trusted by so many consumers.

Cons:

The platform itself is good. It's modern, secure and very solid, but in my opinion it's also missing some advanced features that new platforms have. There should be more innovation. A good example is that I think we should be able to accept multiple mobile payment solutions through PayPal as well as support for multiple cryptocurrencies. PayPal has some catching up to do if it wants to stay on top of the business. The support teams also should care more about working together with businesses, instead of sending canned responses and not being helpful.