PayPal Reviews

4.7 (23,861) Write a Review!

About PayPal

From payments to credit to fraud protection, PayPal Commerce Platform helps you meet your customers where they are.

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Pros:

The ability to transfer funds and send payments is important. Good user interface and good easy usage.

Cons:

Asking clients to do this is embarrassing and it seriously impedes cash flow. It makes paypal a bad option for firms who only use it sporadically.

PayPal ratings

Average score

Ease of Use
4.7
Customer Service
4.3
Features
4.6
Value for Money
4.5

Likelihood to recommend

8.8/10

PayPal has an overall rating of 4.7 out 5 stars based on 23,861 user reviews on Capterra.

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ZAiN
ZAiN
QA in Saudi Arabia
Verified LinkedIn User
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Payment Processing done right.

5.0 4 weeks ago New

Comments: Easy integration with current e-commerce platforms.Customers shop with confidence knowing that payments are handled by Paypal.

Pros:

With Paypal, my customers shop securely, knowing that they are protected.Paypal integrates with virtually any shopping cart/e-commerce platform.Paypal is the industry standard that is trusted by millions.

Cons:

Processing rates are slightly higher compared to competitors.

Akshat
Software Developer in India
Computer Software, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Best Tool for Payment Processing

5.0 4 weeks ago New

Comments: Overall experience is great, Price for the product is fair enough.

Pros:

The application has suitable user interface for both mobile and web applications which makes navigation more easier. Also less charges are offered for transactions.

Cons:

Some countries do not support this app, This might be an issue. Rest all is good.

Craig
Manager in Australia
Sports, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Account Cancelled - No Explanation

1.0 2 months ago New

Pros:

it was good when it worked but still would not recommend due comments in cons

Cons:

We have had a PayPal account for many years which we used for both business and private use. Recently the account was suspended because apparently we were not meeting their terms of service. The problem is that there is no indication whatsover as to which terms we appear to be breaching so we have no idea what we are supposed to have done wrong or what we need to do to resolve the issue. Could not PayPal at least do their customers the courtesy of explaining the problem?Documents were requested and provided and we then received a message that our account was cancelled due to the unspecified breach. There was a link to their terms of service but having no idea what might be wrong this was useless.To add salt to the wound they then acted like the mafia stating we would receive a message in 180 days explaining how to retrieve the funds in our PayPal account.We believe PayPal has shown itself to be a company with poor communication skills and systems and one that cannot be trusted. If this behaviour does not breach a number of consumer rights, I'd be surprised.

Amy
Owner in US
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great features and a lot of value

5.0 3 months ago

Comments: Overall, I enjoy the service of PayPal. It’s easy to learn and get comfortable with. The App is convenient and simple to use.

Pros:

I enjoy using the App and the ease of syncing the features to my Business website.

Cons:

I don’t like the high fees when selling an item.

Neel
Owner in US
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

PayPal

5.0 4 weeks ago New

Comments: my overall experience with PayPal is great it is easy to work with.

Pros:

What I liked most about this software is that it makes online purchasing easy and time saving.

Cons:

What I like least about this software is that they charge a fee on big transactions

Kandyce
Owner in US
Apparel & Fashion, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

PayPal a good service for businesses

5.0 4 weeks ago New

Comments: Using the database helps with filing taxes at end year.

Pros:

The debase ability. The reports that can be generated. The ease of using the tool

Cons:

I do t have anything negative to say at this time

Suman
Suman
Freelancer in India
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

A Popular Online Payment Solution

5.0 4 weeks ago New

Comments: PayPal is a popular and widely accepted payment solution with many advantages, including its ease of use, security, and international support. However, users should be aware of the fees, limited customer service, and other potential issues when using the platform.

Pros:

Wide Acceptance: PayPal is widely accepted by millions of merchants and online platforms, making it easy to use for online shopping, money transfer, and bill payment.Security: PayPal offers a high level of security and protection for both buyers and sellers, using encryption and fraud protection tools to safeguard transactions and financial data.Ease of Use: PayPal is easy to set up and use, with a user-friendly interface that makes it easy to send and receive money, track transactions, and manage your account.Mobile App: PayPal has a robust mobile app that allows you to manage your account, make payments, and send money from your mobile device.International Support: PayPal supports transactions in over 200 countries and 25 currencies, making it a great option for international payments.

Cons:

Fees: PayPal charges fees for some transactions, such as receiving money from a sale or sending money internationally, which can be costly for some users.Limited Customer Service: PayPal's customer service can be slow to respond, and the company's automated systems can be frustrating to navigate.Account Freezes: Some users have reported having their accounts frozen or restricted by PayPal without warning, which can be frustrating and disruptive to business operations.Exchange Rates: PayPal's exchange rates for international transactions may not be as favorable as those offered by other payment providers or banks.Payment Holds: PayPal may place holds on funds for new accounts or accounts with a high volume of transactions, which can be inconvenient for some users.

Christopher
Christopher
CEO in Lesotho
Verified LinkedIn User
Financial Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

The best online transection software

5.0 4 weeks ago New

Comments: Honestly I've had the best experience so far. Even though i still see a few problems that need fixing, but overall, the app is the future of online transactions.

Pros:

We dont need to walk around with money anymore. We can now pay foreign partners quicker and easily by just a click of a button. It does not charge a lot. It works all over the world.

Cons:

It still doesn't provide instant pay. I feel its still not save enough because if one gets access to your phone and bank card, then they can take your money.... there should be extra security

jose manuel
jose manuel
CEO in Colombia
Verified LinkedIn User
Entertainment, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

The Payment Pal You Can Trust

5.0 4 weeks ago New

Pros:

I have found its features to be incredibly impactful for my business. The ability to send and receive money globally, accept credit card payments, and manage invoices has made a significant impact on my day-to-day operations. I find the product to be easy to use, with a straightforward interface that even beginners can navigate. Integrating PayPal into my existing business processes was seamless, allowing me to get up and running in no time.

Cons:

As much as I appreciate PayPal for its many benefits, one area where it falls short is its customer support. There have been times where I have had difficulty reaching a live agent to resolve issues or disputes, and the automated support system can be frustrating to navigate. However, this has been a relatively minor issue for me, and overall, I still highly recommend PayPal as a reliable and user-friendly payment solution.

Judy
Judy
DEBT RECOVERY OFFICER in US
Verified LinkedIn User
Financial Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

My Practical Experience with PayPal Software Product

5.0 4 weeks ago New

Pros:

Being a multi-purpose/device SSO/OBC login on making online payments, ordering, linking credit and debit cards.

Cons:

Nothing to register this far, it has been meeting all it was designed for.

Lisa
Freelancer in US
Civic & Social Organization, Self Employed
Used the Software for: 2+ years
Reviewer Source

A well known site got even more user friendly!

5.0 3 years ago

Comments: I used to use PayPal when selling or buying items in eBay only. Now I use it for my freelance business to send invoices, receive money from clients immediately, and either hold it there in PayPal or move it to my bank account. With a PayPal ATM Card, PayPal is like having a separate savings account without the hassles if having to go to a bank to apply for an account. The privacy and safety measures in place are top notch, and the added features make this a perfect way to send and request money whether for business or personal reasons.

Pros:

PayPal has come a long way. It’s always been the go to when selling online, but now it can be used to send and receive payments for anything! Linking directly to your bank account or holding the money for you with the add on of a PayPal ATM Card, it’s now made itself available at various retailers where you can pick up money anytime. Send a request for business services rendered or simply for a friend to pay half for dinner. Send money to purchase items or simply as a gift to someone. PayPal’s charges very reasonable amounts for immediate transactions or you can go the free way and wait a day for your money to be moved. With so many new features, PayPal is the new way to send and receive money immediately.

Cons:

I can honestly say there isn’t much I don’t like about PayPal. As someone who does Freelance work for a living, I have yet to find a con with its services.

Claude
CEO in US
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Who doesn't know Paypal as the best and most secured online bank and payment processing system?

5.0 last year

Comments: To sum it all, paypal is the best online bank system because of its very strong security. It is almost impossible for scammers to steal your money if you use paypal as means of payment

Pros:

Everyone knows paypal as the most secured online banking system or escrow system. They give scammers a nightmare. Scammers cannot steal your money if you use paypal as a payment processor. I also love the aspect that they support business to grow by giving them business credits or business loans. The user interface is also straight forward and easy to use. It is also a very fast, reliable and secure way of sending money to anybody in the world. They also have a good customer service, who are very nice to customers. They are constantly bringing in new features into the platform like cryptocurrency trading. I also love the face that you can buy an item and pay in 4 different installments. The list goes on ...

Cons:

Overall, I do not have any issues with paypal. Sometimes, they are to strict to a point where they may limit or suspend your account after you initiate a huge transaction. This is something good, but they take almost a week to restore your account. A week is a long time and it may affect a business

Ross
PM in US
Computer Software, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

#1 solution for non-credit card payments

5.0 3 years ago

Comments: Robust payment solution for both personal and business use. Fast, secure and used widely across the US. Less popular in other countries and has issues with customer support, but overall this is still the industry standard for payments other than via credit cards.

Pros:

I use PP for both personal and business purposes. Personal: 1. Extremely easy to use: simple interface, intuitive functions. 2. Send money to friends, receive money from friends - transferring money among people via PP has become as natural as finding information on Google. 3. Apps are very high quality, stable and reliable Business: 1. Payments collection: PP has a great reputation for use on websites that don't instill a lot of confidence. Which is basically any website that is not Amazon, Walmart and maybe a few others. My business falls into the category of "unknown", which automatically makes customers reluctant to pay with a credit card. PayPal is the way to go, about 60% of all transactions on my website are done via PP. 2. Invoice functionality is great - especially with the reminder feature. 3. Even for people who don't have PP, it offers an option to pay w/Credit Card through the PP interface. 4. Integrations with other services (besides Venmo) are great. For example, integration with Woocommerce / Wordpress. 5. The option of a credit/debit card is fantastic.

Cons:

1. Customer support is terrible. Usually everything goes great, but if there's a problem - good luck trying to get it resolved. If Amazon is around 10 on the customer support scale, PP is closer to 2 or 3. 2. PP is not popular in other parts of the world besides the US, which makes it difficult to have business with other countries. For example, it would be almost impossible to pay an Easter Europe freelancer. 3. Business reporting is buggy. The reports seem to be disconnected from reality or just don't show the needed info. 4. Some features on the website are buggy or lacking, for example transactions search: you can't just search by a sub-string of a keyword. First, you need to select a category (first name, last name, email, etc), then you have to write the whole term. Unnecessarily cumbersome and so 2001. 5. Zero synergies from Venmo integration. You'd think that owning Venmo would make it easy to use the same login and other features across the two products. Wrong - those are still two separate services with no cross-integrations whatsoever.

Kristen
Owner in US
Writing & Editing, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

PayPal is trusted and recognized - Very Useful!

5.0 3 years ago

Comments: PayPal makes it easy and secure to send and receive payments. The sign-up process is simple and secure. It is easy to add an account. PayPal has a clean, easy-to-navigate interface that puts everything right in front of you. You can find your account balance or what you're looking for right away. You can send payment requests to friends or clients, or send money to others from your bank account. Many online retailers accept PayPal, allowing you to pay online securely.

Pros:

PayPal is one of the most well-known, trusted, and recognized brands when it comes to e-commerce and online financial transactions. Because of it's recognition, it's a name people trust. Offering PayPal as a method of pay to prospective clients or buyers is an easy way to allow people to spend their money with you. Using PayPal as a customer gives you a feeling of security that less recognizable brands don't offer.

Cons:

Customer support for PayPal is not as robust as one would hope for a company dealing with financial transactions. Additionally, PayPal is one of the many online companies that struggle to find a balance in mediating disputes between buyers and sellers of online products and services. This sometimes results in legitimate gripes about PayPal making it too easy for scammers to get money out of honest online retailers. This problem is not unique to PayPal and it will take the whole internet and legal communities to solve.

Verified Reviewer
Verified LinkedIn User
Music, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

PayPal is an Essential Payment Provider with Amazing Features for Every Business

5.0 last year

Comments: Overall, my experience with PayPal has been very positive. From the ease of use, convenience and safety of transferring money, PayPal remains one of my top choices for business transactions, especially when dealing with customers and merchants overseas.

Pros:

PayPal takes the globe and makes it feel small. Through the payment services PayPal offers, anyone can do business from anywhere, and know that their money, as well as the money of their customers, is safe and secure. PayPal makes it easy to send and receive money. I love PayPal's ability to convert currency easily, as well as the "instant transfer" feature where you can receive money instantly into your bank account from PayPal. I also love that when you receive money, you can use it as "PayPal cash" to pay for other transactions, or deposit it into a linked checking account. While there are several other payment providers available, the features and ease of use that PayPal offers makes it a top performer, and must-have for any business.

Cons:

PayPal is truly amazing, and overall has great features. The one downside is the excessive fees. From the instant transfer fees, to the payment fees, etc, PayPal certainly takes its share of revenue. If the fees were lowered, or even eliminated in some cases, PayPal would be the top choice for just about every business.

Kat
Owner in US
Photography, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good but has some problems

3.0 3 years ago

Comments: They wanted me to pay 10k or more for purchases that were authorized which is completely crazy to me but they are very helpful when needing to send money fast. More people use PayPal than other services so its nice for it to instantly transfer in most cases. I use cash app now and nit everyone uses it so I find myself having to go right back to PayPal.

Pros:

I really like the ease of use. It was very easy to add money, spend money, send money, link to a bank or credit/debit card, get your own PayPal account card, take out money, or get paid through paypal. It has tons of features and they are all easy to use. The tabs are labeled so you dont have to search to figure out where you need to be to send or recieve money. It is also nice that you are backed up from PayPal when paying for goods/services. Very nice platform overall. The app is also very easy to use.

Cons:

I dont like how they dont back you on friends/family purchases since sometimes I am paying a friend but want to be backed up without the fee. Just because I know them doesnt always mean I trust them to handle money for me. But the fee is small so I normally just use goods/services in that case.

Verified Reviewer
Verified LinkedIn User
Professional Training & Coaching, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I've Been Using Them For Years!

5.0 3 years ago

Comments: I've Been Using Them For Years! Their service has been consistent and reliable. PayPal is a well known and recognized payment processor with my US buyers and I think that familiarity helps when they buy from me online. There's a professionalism to using PayPal and I think online freelancers should use it more in business instead of going with something like Cash App.

Pros:

PayPal is easy to setup and easy to use for both personal use and for business (I started with a personal account and then switched over to business). I've never had a problem connecting and using PayPal with any of my WordPress websites and I've been using them as my website payment processor for years. The best part is you only pay to use PayPal if you make a sale. I feel like the percentage they take from the sale is fair (all businesses need to make money to stay in business -mine included). After sales are made, transferring money into my bank account is always quick and easy.

Cons:

I haven't had any problems with PayPal at all over the years. Yes, they will charge a fee if you want money transferred over quicker than the average transfer time, but I haven't needed to do that.

Candace
Candace
Freelance Writer/Editor in US
Verified LinkedIn User
Writing & Editing, Self Employed
Used the Software for: 2+ years
Reviewer Source

12 years and still loving it!

5.0 3 years ago

Comments: I cannot say enough good about them. They have always been accurate, they have always backed me as a customer, they have always solved my issues while on the phone with me.. it has never taken more than one call to get answers. I have used them for 12 years and continue to love the ease of the sotware.

Pros:

I have been using PayPal as my primary method of receiving payments from clients for 12 years. The ease of use is incredible. My favorite thing about it is that it doesn't take long for the money to drop into my PayPal account once it has been sent. It is truly received within minutes! The other thing I love about it is when there is a problem, such as something I canceled still withdrawing money from the account, PayPal gives me the money back immediately and tells the person who did it to prove they were allowed to. Traditional banks go through an entire chargeback claim and it can take weeks. With PayPal it is while you are on the phone. They call it a provisional credit, while they investigate. They stand behind their customers! I have also used their credit card collection machine. It is a small device that attaches to my phone when I want to take payments, such as for goods at a craft fair). People can use their payment account or use their PayPal debit card to pay. The transaction goes through smoothly and I am not beholden to credit card processing companies for crazy fees. Paypal is much much less expensive.

Cons:

On very rare occasions it will go down. I think maybe 5 times in 12 years it has happened to me. When it happens money cannot drop in or be sent out, so you are stuck waiting till they fix the problem before you can conduct business. However, I have never known it to take more than a few minutes to get it done. It doesn't happen much now, but a few years ago it was something I did not like. Also, the software is fee based, so there are charges for money coming in and money going out. That is no fun.

samuel
samuel
Chief Executive Officer in Nigeria
Verified LinkedIn User
Graphic Design, Self Employed
Used the Software for: 2+ years
Reviewer Source

Convenient & Widely Acceptable Online Payments System but...

5.0 4 years ago

Comments: No doubt, PayPal is a very convenient payments system available on the internet. With easy integration with valid credit card, users can easily make payment for any service that accept PayPal payment, send money to friends and family, and transact with online vendors all over the world. As a user since 2014, i will gladly recommend PayPal for anyone, especially for Freelancers that sell their products and offer services online which will help them receive their payment at ease, but the payment receiving feature needs to be available for their country.

Pros:

One of the biggest advantages of PayPal is the easy online payments system which is widely accepted by online vendors, big e-commerce stores and other businesses. PayPal allow users to send out money and also receive payment, which made it easy for two individuals to carry out business transactions or send money as a gift to friends or families. One of the best features of PayPal is the easy integration with user’s Local Bank Account; users can link their Credit Cards to their PayPal account, make transactions with PayPal and get debited on the Bank Account. Another advantage of PayPal is the security, they takes security tightly, secure logins like 2FA to prevent user’s from hackers, also each transactions are monitored and any foul suspect will result to cancellation and account will be limited for verification. PayPal has also helped me from scammers and getting out of bad deals, they have a good refund policy that help buyers get their money back easily if the deal goes wrong. Other advantages are keeping of all general transactions histories which can be easily printed and a straightforward user interface which makes it easy to use and understand. PayPal have a mobile app that makes PayPal easier to use, the app is available on both Android phones and iPhones; all online functions are available on-the-go.

Cons:

Even with the good reputation online, PayPal can be very frustrating with different disadvantages. A major problem with PayPal is the customer support, contacting those guys can be very frustrating, using the email takes forever before they reply, calling their mobile phone takes time before you’re connected to available support which is very expensive since it’s international call. PayPal really needs to improve their customer support and at least be less aggressive with rules, which is another problem with PayPal; example of the limitation of accounts on slightest things, even though security is important to make users safe on the internet, PayPal however takes security a little too much, a simple change in account’s activities can result to limitation of user’s account which can only be resolve with ID verification and reviews. Another con to PayPal is the limitation of some countries from having full access to their services, my country in particular can only send out funds and pay for services but we can’t receive funds, which aren’t good for business, I have to find alternative to receive payments online. The last one I can think of is the transactions fees, unlike other competitors; PayPal doesn’t have stable fees, sometimes PayPal can charge up to 50% of total transaction amount, which isn’t encouraging.

Shelly
Shelly
Sales and marketing in Mexico
Verified LinkedIn User
Food & Beverages, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

A way to receive any kind of foreign currency.

5.0 3 years ago

Comments: Although we have had some bad times with the payment platform in how difficult it is to get the money back, as well as the big money leaks from the commissions I must say that it only represents a part of all the benefits we have achieved using paypal as our online bank, it has allowed us to expand our business exponentially, helping to receive foreign currencies of different types and get better labor allowing us to pay you quickly and securely, helps us to have better control in the payment of our bills as well as in the control of payments from our customers, making it much easier and faster at the time of a transaction, something almost immediately.

Pros:

It has allowed me to receive money from anywhere in the world, it is a great utility that has saved several businesses by not having the same type of currency at the time, this facilitates transactions and removes many limitations, as well as has given us an excellent security, avoiding fraud or scams, because once we had that problem by not receiving the product we expected and the supplier did not want to return the money, then we proceeded to a system dispute where we won with excellent success presenting all the documentation, in addition the transactions are almost instantaneous and has allowed us to establish a billing system by which suppliers or customers can make their payments quickly and successfully.

Cons:

We have noticed that there are big losses of money through paypal transactions, in addition to an internal commission, there is also one for the amount you send, making the service and use of paypal is not the cheapest for small businesses, as well as having to convince with these high rates to all new users, customers and suppliers that we invite to use this payment platform. The dispute systems although they are very secure we have had to wait several hours, days and months for them to review all the proper documentation and then have to wait for the refund of our money in case of scams or fraud, making it somewhat impatient to use it.

Michael
Marketing Export in Italy
Food & Beverages, 1,001-5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Simple payment provider, but with some limitations

4.0 2 years ago

Comments: In general, we are nevertheless satisfied with PayPal. The service offers numerous payment methods (depending on the country) such as PayPal, credit card, bank transfer/Klarna, etc. The fees are higher than with other providers, but the service (especially the PayPal Express Checkout button) is simple and easy to set up - even for the inexperienced users with a little training.

Pros:

Signing up for PayPal Business is very easy, you have to provide some information about the business (owner, address, ownership shares, etc.) and you are ready to go. PayPal Business can be connected to existing shop solutions, or you can create a "PayPal Checkout" button yourself. We only wanted to sell one product, so we chose Paypal because of the Express Checkout button. With simple clicks you can specify design, price, VAT, etc. and receive a code snippet which you can easily integrate into an existing website. The PayPal dashboard shows all the information about orders, allows you to add tracking information, etc. Transferring the amount to your own bank account is also very easy. PayPal is offering a community support centre where you can find answers to almost any question you might have when trying to get started with PayPal Business.

Cons:

As simple and popular as PayPal is, some things were incomprehensible to us: - Getting started: even though PayPal offers extensive documentation for developers, it is hard to find your way around as a beginner at first. PayPal could be interesting especially for people who don't want to invest in a real shop and want to add a payment option for e.g. 2-3 products on their website with a few simple steps. Nevertheless, we have struggled with some problems (see below). - Sandbox mode: this is a test environment which allows to test payments etc. How to exit the sandbox mode when creating the "code" was not properly described anywhere. In the sandbox mode, we were also unable to test whether buyers receive confirmation emails on the payments (this is also not described anywhere else) and what these look like. - Blocked balance and tracking: PayPal blocks the paid money at the beginning, because PayPal wants to make sure that we are serious sellers. This is also ok. By providing the tracking information, the money is released within 1-2 days. We shipped via DHL, but DHL is not supported by PayPal as a parcel service, so we had to specify "Other" -> "DHL" (entered manually). However, the buyer received an email with the tracking number which was sent by "Other", which caused confusion among consumers. - Support: the support usually answered our mails only after 1 week and without mail with added value. The mails were standard answers.

Orlando
Orlando
business Administration in Argentina
Verified LinkedIn User
Internet, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source

A safe and simple platform for online shopping

5.0 3 years ago

Comments: PayPal was the first electronic payment platform I used, it was very easy for me to start using it. Thanks to this valuable platform, I can shop online, pay for services and also receive money when selling an administrative product or service. It is very safe and reliable, I use PayPal a lot because it is accepted in almost all internet pages.

Pros:

PayPal has many positive things, I can receive and send money from anywhere in the world. With PayPal I can buy on EBay safely and instantly. There are also many websites that accept PayPal as a form of payment. In addition, I can send money to my family and friends. It is very easy to open an account and send and receive money, you only need the email of the other person and that's it, the money arrives instantly. Even if you have an associated PayPal bank account, you can withdraw the money to that account. Something I like is that I can create an invoice, customize it and send it to a customer. I can associate my debit or credit card with the account and that way I can make payments online without revealing the card details. The technical support is good, they try to help you when you have a problem, although I think they should improve a bit.

Cons:

The bad thing about PayPal is that it is very delicate and for any suspicious reason they can limit the account, that is, you cannot send money to another person. That sometimes happens when you enter the account with another IP or in another country. If that happens you have to contact support and many times it takes too long to solve the problem. I would also like PayPal to have a chat system, that way you can solve problems that arise quickly.

Christina
Christina
IT Tech in US
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Very Trustworthy!

5.0 3 years ago

Comments: I use PayPal multiple times a week for both personal and business reasons, and it's the easiest and fastest money transfer app I've used. I really like how you can choose to send money as friends and family or as goods and services, options are important. If someone buys your product or service and pay through goods and services they get buyer protection which is very helpful because I can't offer that on my own.
Recently they added the option to instantly transfer your PayPal balance to your linked debit card or bank account, which is another great service by PayPal. They have a nice selection of PayPal credit, debit and prepaid cards and you can also get the PayPal cash card to easily withdraw money from your balance at a store or ATM.
I love using PayPal, it's the only money transfer service I actually use because they make every transaction and transfer almost effortless. PayPal has great fraud security and ert you via email if they suspect suspicious activity on your account. Very trustworthy app/website!
PayPal support is great, I love how you can choose to contact them through email, in app messaging, live chat or call them...these choices make it possible to reach out for help no matter your situation. PayPal nailed it!

Pros:

Instant money transfers! I love how easy it is to instantly send money or payments to anyone by phone number, email address or name. Being able to link PayPal to Google Pay and Samsung Pay make PayPal that much more convenient to use. I recently upgraded to a PayPal Business Account and received my new credit card swiper and chip reader in the mail, and it pairs easily with the PayPal Here app via Bluetooth and now I can accept credit card payments whenever and wherever I happen to be. I absolutely love using PayPal.

Cons:

PayPal has an internal security system that blocks certain transactions and there is nothing you or PayPal support can do to override it, you just have to wait 24 hours and try again. If your account mostly receives money rather than sending money and you decide to send money the internal security system may either block your transfer or lock you out of your account until you call them to confirm your account, they call this "suspicious activity on your PayPal account"

Ahmed
Physician in US
Hospital & Health Care, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Satisfaction guaranteed

5.0 3 years ago

Comments: My overall experience with PayPal has been amazing. It is the only secure program I can trust while ordering medical supplies for me and my team at the hospital, regardless from what website I may need it from online. I’m able to receive transactions from the whole team to be able to pay for something under one transaction which is very helpful to have, to have everyone to pitch in at the same time. Being able to see the history of my usage is always a good way to help me keep tract of when I bought something.

Pros:

PayPal is very easy to use for all ages. It is the most secure program while doing transactions. The security is very high and that relaxes me while using PayPal. If someone logs in from a different place than you normally log on with they raise a flag. Customer services is very helpful when you need them. You are able to shop online without worrying about being scammed regardless of the website. You can receive money from anyone very simply. You are able to even send your money on your account to your linked bank account for free! You can receive money on it without worrying about giving out your personal bank information or any other personal information. It’s very helpful for me in a hospitals to buy the supplies I need online that I can not find around me especially during this pandemic going on currently. It secures your credit card that you use as well. Being able to have your account via smartphone on the PayPal account is very useful.

Cons:

I dislike not being able to use my account internationally. If I am going on a mission hospital trip overseas, would be nice to be able to receive money via transfer on my PayPal account and deposit in my bank account as I am able to do in the US. It takes a lot of time to process things at times , if I am waiting for a payment from someone it normally takes days. If You could do it instantly would be way more convenient for us. Even in the US I am not able to use it anywhere I’m wanting to , I find certain deals a lot cheaper on websites but it does not have a PayPal feature.

Samridh
Samridh
Electrical Engineer II in US
Verified LinkedIn User
Mechanical or Industrial Engineering, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

My goto place for transactions

5.0 4 years ago

Pros:

Everyone who has done some sort of online payment and transactions have hear of paypal so it wouldn't be wrong to say it is one of the most used online third party payment source in variety of businesses. I have used paypal for last 10 years and still do for many of my online purchases and even fund raisers. - Easy to create account and use it Paypal account is free to create for normal usage and anyone can have it. It is simple, straightforward, and most importantly no hassles. - Secure and safe At this age where technology is everywhere data security is super important. Paypal takes user information and data very seriously and does encrypt it in the most secure way. - Easy to links accounts You can put money in paypal or link bank accounts and transfer directly. You can even send money to family and friends with a few click of buttons once your accounts is link. How great is that. - Smooth transactions Whether you are selling stuff or buying, everyone trusts paypal so using it for a means of payment is accepted everywhere. Ebay users are one of the biggest user of paypal. - History Your buying, selling, depositing and withdrawing information are locked and loaded on paypal for viewing. When someone like me who continuously buys on ebay and sometimes sells as well, paypal helps me understand how much important it is to have these individual transactions stored and organized.

Cons:

Paypal is great except, - Transaction fees for businesses Do you buy and sell on ebay? Then there is some fee one has to pay which is not great for everyone. I hated those fees but a small price to pay for convenience I think - Not good for big businesses Paypal is not for big business for sure due to its lack of proper customer support and backup. Better go elsewhere. I never had to deal with it but I know a few people whose paypal account got frozen or removed for no reason. That could be a disaster for sure and that means you have to go through a lengthy process to get your money back if you lost some.