Easy Busy Pets Reviews

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Comments: Very good, support is very responsive, and alwas accepting to new ideas.

Pros:

Having a complete website that incompases all aspects of booking, billing, and review generation!

Cons:

Ability to schedule more than one service per day in one booking. However that might be me not doing something correctly.

Great Features But Weak Implementation

Comments: We're able to signup customers without back and forth emails or calls. It has made signing up new customers much easier. It can be made to look like an added page on our website which has been a huge help to us. The customer service is mostly fine but sometimes it takes a bit longer.

Pros:

I really like that this software allows us to invoice weekly for multiple services rather than individually, offer all of our services: Daycare, Grooming, Boarding, Dog Walking, Pickup/Drop-off, & Cat Care seamlessly.

Cons:

Packages are not automatically deducted and are quite tedious making our weekly invoicing take over 2 hours to complete. Other services we have used were automatic and much preferred. The is also no way for clients to cancel appointments or for us to automatically add surcharges such as a technology fee, last-minute booking fees, cancelation fees, etc. The website address is odd and many of our customers have reached out concerned it was spam. (DOMAIN.ezbz.ca - it does look odd). Clients also find the booking process to be a bit confusing and regularly select the current date instead of the future date they want for the appointment.

Boarding Feathered Friends approved 🤩

Comments: I stumbled upon this service by accident, but it turned out to be exactly what I needed. It's a game-changer that saves time for both my customers and myself. Now, my clients can easily book their pet's stay, and they've been extremely grateful for the convenience. The customer service is outstanding—responsive and efficient, which is crucial for any business. Every inquiry is handled promptly and with great care. I've recommended this service to others in the pet care industry, and I can confidently say it will be one of the best decisions you'll ever make!

Pros:

Great support, all-in-one service, time saver!

Cons:

A bit of time to work out the kinks, dislike having to pay international fees

Not User friendly or Customer Friendly

Comments: It helped out in the beginning, but now with just 2 or 3 staff members it cost me too much money for what it does.

Pros:

The updates sent out nightly of the schedule

Cons:

It isn't user friendly and I often have to close it down and open it up again to "cycle" so I can see a current day. It is truncated on my phone because it isn't an "app" it is a short-cut to a website. It defaults to the wrong date sometimes when I open it up. Can't "rescheduled" or change a service, have to delete it and add it back in. Sometimes appointments default to the wrong person and I have to go in and delete them or change them, causing numerous emails to myself and to staff member. Strip is a money eater and it takes too long to receive funds. Plus clients having problems getting into the system to schedule appointments. Can't resend "invites" if it gets lost. Messages feed into appointments and get lost in my "in-box" . Multiple appointments from clients come in as one email or "thread" causing requests to get lost in my "in box".

Pet Care Scheduling Software

Comments: We were hoping to be able to offer a more on-demand experience for our clients by allowing them direct way to request services from the pet care providers. This has worked well for us. Unfortunately, we had not realized the time-savings on the administrative side that we had hoped for.

Pros:

We love how Easy Busy Pets facilitates scheduling directly between our clients and our pet care providers. Client requests go directly to sitters who can accept or decline. This has saved our office time and effort. Additionally, because EBP is fully integrated into our website, our SEO has improved. When clients come to schedule visits they work directly from the website and this improves our ranking. We have seen a significant uptick in new clients as a result.

Cons:

There are many features that are standard on other programs that EBP does not offer. Bulk invoicing, automated/recurring tipping, building segmented email lists, adding holiday surcharges --none of these features are supported and, in aggregate, negate much of the time-saving benefits of using software. Additionally the payroll function is rudimentary at best.

Makes my life so much easier

Comments: I have been with EBP for over 2 years now. [sensitive content hidden] is amazing and very helpful when i have questions, he is always there to answer and responds right away!

Pros:

I love how it keeps track of my customers, i know when vaccines expire, i know who has paid, who hasn't. I especially like having my website linked to this now and booking customers for daycare and boarding is so easy

Cons:

I really don't have anything bad to say about this product! It's very simple to use and helps me stay organized.

Finally an easy and affordable Daycare software!

Comments: My overall experience with Easy Busy pets has been amazing. Not even looking at the great and easy to use software I would never switch just due to the amazing customer service. They really care about my success and my business, and that to me is unbeatable! I highly recommend EBP to all pet care professional!!!!

Pros:

I loved that there is only one site, no linking to other sites with crazy long names. Just simple and professional.

Cons:

I did not love the website designing process. There was an option to have Easy busy pets design your site for you.

Game Changing

Comments: Outstanding. Customer service is very important to me and I have always felt like the company Easy Busy Pets wants me to succeed. I have placed a few service calls for help and Jon has always been amazing. Extremely supportive and knowledgeable not only about the services they provide, but also with information about good practices for the pet industry. I

Pros:

The integrated nature of Easy Busy Pets is what makes it the perfect product for pet management. Everything from scheduling to booking, invoicing and taking payments, and adding new services at the drop of a hat. It is all incredibly smart and functional and takes a great deal of the back office out of the equation because of its automation. I cant imagine where I would be had I not come across this software but I don't see myself ever leaving.

Cons:

There are always things that can be improved but overall I am happy with the progress that the company is making. I would like to see google calendar synchronization and more custom options surrounding the widgets. It's really one off quality of life things that I come across and never anything critical. Certainly not anything that would move me away to another software.

Easy Busy Pets lives up to its name

Comments: A plus, exceptional product and customer service. As I expand my company, Easy Busy pets has already anticipated any needs I might have as a customer.

Pros:

It truly is easy. I’ve never used any other brand but, I don’t feel the need to look or switch. I’ve been using it since 2020 when I first started my business. I never fully used it to it’s abilities until this year. I’m very pleased with every aspect of my experience. If I have a question, I get a response lightning fast. It’s amazing!

Cons:

I haven’t discovered anything that I don’t like.

Great platform and excellent support

Comments: Overall it was a great experience and I love that new stuff is being added all the time. The support is also awesome if you do have any questions.

Pros:

It was super easy to onboard my clients! While I can spend time to learn, it was critical that my clients be able to easily just get access without me having to spend extra time walking them through everything.

Cons:

The only downside was the chat feature can’t be used to sent to multiple pet parents or for group messages. Other than that it’s a solid feature.

Hopeful, but not pleased

Pros:

That all the services for our business are possible to manage all in one software

Cons:

No mass input of information, you want to delete an appointment and literally have to do one by one. You want to move appointment from one staff to another and literally have to do one by one. Same for checking in, checking out. A client can not request a cancellation. There is no list or reports for feeding, medication, dogs, and etcc.. No waiver for clients to sign before doing anything in their account. Clients can make requests without completing their profile. Packages are not discounted correctly when making a reservation. The reservation feature does not apply for rooms when a client makes a request.

Review Oct 2018

Comments: Overall I have been very happy with not only the sevice but the upgrades over the past 3 years.

Pros:

That I can Invoice & lots of ways to customize. I also like being able to email from within HGM.

Cons:

I wish owners couldn't delete pets, past appointments no longer show up under each pet & the search calendar is unable to pull up if you don't know month & year of a specific appointment. I wish I could seperate outgoing payment Invoices from incoming class payments, although that's pretty minor. My notes section qas deleted in the last upgrade & I worry that the new notes will become all oublic to view in an upgrade.

New HGM user

Comments: Excellent. The support has been outstanding, unlike any other technical support I've ever received before.

Pros:

I love that my website and my client records can be integrated into one system. I was also really surprised how easily I was able to create a website that I'm really very happy with. It looks great. I'm also pleased to find my existing client base engaging with the site in a way they were not doing with my old website. They love that they can access their pet's records and I love that I can control what they see.

Cons:

I don't like that when you go to book an appointment there's no warning that you might be going to double book yourself. I don't think this would be hard to do but I'm not a techy person. It would be good to see that in future development.

Highly Recommend!

Comments: Our small little dog walking company (12 clients) started with Easy Busy Pets 4 years ago and our company has grown exponentially (160 clients) due to the organization (all in one) website that Easy Busy Pets.

Pros:

The invoicing is really easy, scheduling is amazing and website is easily navigatable for anyone who is not high tech. All the updates are continuously improving the website. Customer service is the BEST!

Cons:

Having unlimited storage for photos and maps to be uploaded on client reports would be great.

Easy Busy Pets is the best Dog Pro Software on the market

Comments: I could not run my company with out Easy Busy Pets. No other software I've ever trialed compares. The customization ability alone is worth every cent.

Pros:

It's a power house. Highly Customizable Website support Comprehensive scheduling and invoicing system Regular updates and refinements Single Point of Contact (same representative every time)

Cons:

Lacks a few minor bells and whistles which are usually added in updates or in review for adding

Streamline my business

Comments: Better management of my business. My website has started to get much more traffic.

Pros:

This software as helped me manage my business and employees much easier. It has saved me so much time on analytics and payroll. My customers find the software to be very user friendly.

Cons:

I need more training on all the ways I can use the software. The hours for phone call training are during the day when I am working with clients animals. I find it hard to schedule a time for questions.

My peace of mind

Comments: My experience has been great. Amazing customer service. Thank you!!

Pros:

This software makes my life 100 times easier by creating invoices for me. My contact at happy go mobile makes asking questions super easy. Very helpful.

Cons:

I personally don’t need as much Of the perks as other companies need so it’s overkill to me.

Easy Busy Pets app - All Recommendations

Comments: I own pet store,and this app is all I need.
With a couple of beginning settings dependent on my business needs,all of my solicitations can be produced automatically.
Every one of the devices you need for promoting,operation sales and site under one roof.

Pros:

I can automaticaly signup all new clients. All in one application !!! This app saves a tone of time,and also pull in new customers.

Cons:

It takes a long time to get a return email from customer support. Everything else works fine.

This is the most user-friendly pet software I've used.

Comments: I've been very happy with the program's functionality and its ease in getting things done daily.

Pros:

I really like the user-friendliness of this software. It's very easy for me to schedule appointments with clients. My partner and I have a much easier time navigating choices if one of us is unable to take a job at a given time.

Cons:

I don't like how long it takes to get a response from the developer when I have questions. Customer service is mediocre. They were very helpful getting me set up, but difficult to get assistance afterwords.

Easy Busy Pets has been wonderful for my new business.

Comments: I was starting up my business and looked at so many options. Easy Busy Pets just felt like second nature to use. When I worked with them on the set up and free trial, I realized that it was really second nature to use. Clients have complimented the ease on there side and we all know that having a system that is easy for clients helps to keep them.

Pros:

Both myself and my clients have found the software easy to use and understand. The customer service has been amazing. They walked me through everything and have responded to every question in less than an hour, normally within minutes. Every interaction has been friendly, positive and helpful. It is completely customizable.

Cons:

It doesn't offer GPS tracking of walks, but it does offer GPS check-in & check-out points. I wish I could upload videos for clients, but have been told they are working on adding this feature.

Some changes i would like to see

Comments: The best part is i only need my iPad to take to appointments, love this. Also it is fairly user friendly.

Pros:

Scheduling is fairly easy Allows me to make my own forms (Very important)

Cons:

I can’t book using client to look up I have to invite client to book, so i have to hold a marker for appt time and wait for them to fill out form so i can formally book them in It dosn’t automatically no location of mobile client (i have to go and select their address) but when i book at my home location it knows it is my home location and selects it for me Stripe payment system sucks, takes it more than 14 days to get to my account - wont use it now Can’t edit appointment notes for each visit

You guys are awesome!

Comments: I love it!

Pros:

I love the options and how it’s not just for training or just for grooming. I can start with just training and add grooming etc later. But most of all it WORKS for training! Most programs are for kennels or groomers not trainers.

Cons:

It’s still a bit confusing. I’d like more “how to videos” on YouTube or your site so I don’t always have to bother customer rep or wait for response (he is very quick but can’t be instant like a video)

Great software

Comments: Very happy

Pros:

I like the flexibility of customizing services and the ability to track employee sales and payroll.

Cons:

I wish their was a feature that organized “blacklisted” clients without removing their profile.

We Finally Found THE Software

Comments: At Roxie's Pet Sitting & Dog Walking Services we tried multiple softwares to suit our needs and were disappointed each time. In Nov/Dec 2018 my husband stumbled upon HGM. We started talking with the support team, they have been taking every one of our calls and quickly answering our emails. By January we launched with HGM and man, oh man, are we happy we did. It has been a small task getting all of our clients to fill out the portal completely but when they do, the reception of how much they all love it has been music to our ears. We get paid so much quicker and the alerts our clients receive each time we check in and check out is very popular with them. Thank YOU HGM and CSR for all your patience and hard work. We are so grateful for you.

Pros:

Functionality, ease of use, organization of it all, customer service, cost

Cons:

Something they are working on, but we wish that the client could respond directly to the Appointment Notes.

Excellent customer management and invoicing

Comments: Very easy to learn. The support team is helpful and quick to reply. I was previously using excel and some other tools to manage my finances. I was thinking of moving to QuickBooks but was not looking forward to learning that system. Then I was introduced to happygomobile, and was able to get working on it right away with ease.

Pros:

It makes invoicing my customers a breeze. I can save all details for easy repeat use. Can quickly track totals, payments received or outstanding. And other sales trends.

Cons:

I am not in the pet care industry, which this platform was originally designed for. The developers are in the process of rolling out a generic version for all types of businesses, but until then, I am not able to utilize many of the features, as they are specific to pets and pet owners.