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About Jackrabbit Gymnastics
Cloud-Based gymnastics class software used by over 12,000 programs will transform the way your business grows. Learn more today!
I like that it easily integrated with our website even though we actually run various camps and classes with a focus on Chess and STEM. It was easily adaptable to our business.
Sometimes it lags, based upon how many people are in the site.
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Filter reviews (369)

Easy to learn and adapt
Comments: We use it for open class registration, online parents portal, event recording and registration, nand sales in the proshop. It's all good.
Pros:
Customer Service is always available and when we run into a problem it's easily resolved.
Cons:
There are so many bells and whistles. Honestly, we don't use it to it's full capacity but, even so it's far and away better than the others in the market.
Alternatives Considered:
Jackrabbit longtime user
Comments: Very good! I've used it for close to 5 years now.
Pros:
It is very user friendly and the help chat rooms or calls have been very helpful.
Cons:
It is confusing the billing options as I always get charged for a high volume of memberships when I actually only have 100. Its hard to set it up where families register for something, yet don't get counted as a member taking classes. I often have a one time user (open gym or clinic) and then they do not continue. I don't feel I should be paying for them as members. I understand I have to go in and archive these families but that is time consuming to do all the time and then some want to return and can't because I archived them.
Jack Rabbit is a great solution for our Class Management
Comments: Our overall experience with JackRabbit is great.
Pros:
We love the functionality and reporting it provides. Serves our business well.
Cons:
I would really like the option to disallow employee time entries in closed pay periods.
Alternatives Considered:
Good overall, a lot of room for improvement
Comments: Jackrabbit is still overall a good tool, it can be frustrating at times trying to find a report that may or may not fit your criteria. The user interface feels clunky and the learning curve is steep.
Pros:
Jackrabbit does a great job at class setup, you can go as granular or generic as you want. The parent portal is good for online payments. The fees for online payments are pretty reasonable as of the typing of this review. Our other users report that customer support is knowledgeable and responsive.
Cons:
Jackrabbit has a lot of room for improvement in the below ways in my opinion: -Providing an intuitive user experience -Task and email automation -The ability to filter on gym data from generated reports -The ability to create custom reports -User friendly and visually appealing reporting on gymnast skill progress (myskillchart is on the right track). -Easy integration to 3rd party CRMs
Jackrabbit is great!
Comments: I have used jackrabbit at a prior business and now utilize it with our gym now. While we could utilize it more than we do it serves as a great software!
Pros:
Lots of great features from scheduling, registrations, staff tracking, lesson plans etc.
Cons:
I can’t say I have any dislikes about jackrabbit.
The best of the BEST!
Comments: Great! It has always been a great service that has helped our business grow!
Pros:
Lots of advanced features with the ability to run tons of different types of reports
Cons:
It can seem overly complicated when first introduced due to all the features but i have noticed you have been making improvements to the Executive Dashboard
JackRabbit is great!
Comments: Very user friendly. Support team is great!
Pros:
Very easy to use, and any questions are easily answered
Cons:
New features are harder to get a hang of
Nice and Neat
Pros:
I love how everything is neatly organized for all staff to use. I love how easy it is to look up clients as well.
Cons:
I'm not a fan of the "new" dashboards. The original style was much better, but I am happy we can still pick between new and old when we use the platform. I do wish we had platform settings so I don't have to click "original dashboard" every time I log in.
Overall good product
Comments: Over it has been excellent, cannot complain
Pros:
It's makes life easier for a font desk position. Lets me do my daily tasks with ease.
Cons:
There's needs to be smoother transition when Jack rabbit communicates with other party software like go daddy or app builders.
jackrabbit slay
Comments: for the most part i'm content with jackrabbit, it was frustrating at first but now that im used to it i like it
Pros:
i like that i'm able to see what classes are available. i really enjoy the new calendar too!
Cons:
it was really confusing program to get to learn at first, it took me like a month to understand it
Alternatives Considered:
Jackrabbit works very well for us.
Comments: It has been a pleasure tom work with Jackrabbit. I have received ongoing support and always got my issues resolved quickly. I love this program.
Pros:
I like how easy it is to log into the software and access information.
Cons:
Not sure. Maybe the calendar could be applied to classes separately.
Great product
Comments: With I have been with Jack rabbit since it’s inception, and I have no complaints.
Pros:
Ease of set up. Outstanding support. The [sensitive content hidden] reached out and talk to me about the product personally and it really set well with me.
Cons:
It used to be the constant changes, but I understand.
Jackrabbit is Awesome!
Comments: My overall experience has been great. I especially like how they have webinars on how to use different parts of Jackrabbit such as running tuition, using the event calendar, recitals, etc. They also take peoples feedback/ideas and are constantly updating and making the program better.
Pros:
Jackrabbit is very easy to use and navigate. I also like the support and help center. They also have web/YouTube modules on how to use it. Its great starting part when we have new employees come in.
Cons:
Sometimes it does glitch and goes down but the Jackrabbit Facebook page lets everyone know.
Our experience with Jackrabbit Gymnastics
Comments: Overall the facilitators at Jackrabbit are great. They are on top of answering questions, helping with solutions to problems etc.
Pros:
You can basically manage just about your entire business from Jackrabbit
Cons:
The system does not allow you to move students to the lead file only families. This means that with families consisting of 3 kids and only one is participating we still pay for all three kids on our monthly billing.
Successful
Comments: Overall our experience has been a successful one and i do find that the customer service is quite helpful.
Pros:
Once we got into the swing of it all, it helped to keep everything very organized.
Cons:
It could be slightly more user friendly. But my least favourite thing is that when participants register, their purchase can be stolen right out of their cart until they actually hit the purchase button. This causes a lot of problems for us.
Happy customer
Comments: It has been really good, especially with the new features.
Pros:
It is easy to use. I like all of the recent inhancements. We have used it for about 7 years now and we are always discovering something new it does.
Cons:
We would have really liked some one on one training. I believe you have it available but we have not taken advantage of it.
Overall Jackrabbit is a WIN
Pros:
The ease of class & schedule building, attendance on both the parent side and on the coaches side during class and tuition processing are great!
Cons:
The amount of options is great, but it can be very overwhelming and difficult to understand which option applies best at times.
Good product, needs some tweaks though!
Comments: It was good, with some moments of extreme frustration. I like the product and what it does, and the support is good. But it would use some work and new features that are better for small businesses.
Pros:
It is very versatile in how you can set up classes, birthday parties, staffing, etc. It allows for lots of customization.
Cons:
Making sure it didn't charge people was NOT reliable. It also would be much better to have options to automatically charge certain individuals manually, for a membership fee for example. As it was, I had to do that manually.
Great company
Comments: User friendly, it is very easy to navigate
Pros:
Customer service is great! They helped me figure out while our policies weren’t on our website.
Cons:
That I can’t add a deposit for an event.
Muti-use program
Comments: We have had a very positive experience with Jackrabbit. It does everything we need it to do, and it’s user friendly enough that it doesn’t take long when we need to figure out something we haven’t used it for before.
Pros:
We run classes, open gyms, birthday parties, and track out and summer camps. Jackrabbit has the ability for us to be able to keep all of those things in order. We can quickly pull up a family and see ALL the things they are registered for and all the information associated with their account and payments.
Cons:
Occasionally we will find something that we need to charge a group for and have to find work arounds - for example we have some kids that will get pizza on Fridays and we have to charge the group. The group changes every week so we have had to find work arounds, but really not a big deal.
JR review ratings
Comments: Good, good customer support, always follow up and have been able to reconcile most issues.
Pros:
It has given us the freedom to do other things with the time saved from our old fashion billing.
Cons:
I would like to be able to do my custom billing with closings in mind, it's a hard work around to get what I need for every 4 weeks, with breaks in there.
Useful But Room For Improvement
Comments: On the coach's side it is very easy to use, but as an administrator it can be confusing and frustrating.
Pros:
It is easy to use as a coach in terms of clocking in and out and taking attendance. It meets most of our needs and is somewhat straightforward. I like that it is easy to connect to a person associated with the business when help is needed.
Cons:
It's not very intuitive and many of the features fall short of ideal. When issues or suggestions are presented to support staff they are often acknowledged and agreed upon but not actually addressed. The idea portal alone shows how much room for improvement there is, and the fact that some ideas have been voted on hundreds of times and years ago shows that improvements are made slowly if at all.
JackRabbit Review
Pros:
The ease of it! It's very easy to find what you're looking for and the customer service is great
Cons:
We utilize check-ins for our customers for classes but unfortunately, we don't have that option for events
Jackrabbit Review
Pros:
I like how easy it is to schedule/set up new classes, and I like how easy it is to manage both employees and customers.
Cons:
The fact that you can only automatically apply credit card fees if you use JackRabbit Pay.
Organized and Happy
Comments: Jackrabbit has saved us so much time by keeping us organized.
Pros:
I really appreciate the easy of creating classes and events.
Cons:
The ability to search a student or account is very hard to read on my phone. Maybe offer 5 search categories instead of the full search choices.