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About Mural

Boost digital collaboration in hybrid and remote team meetings with a collaboration software that lets ideas live --and grow.

Learn more about Mural

Pros:

It’s an intuitively designed easy to use virtual whiteboarding tool that comes with templates that you can use for exercises that you might want to run.

Cons:

Sometimes the web visualization gets stuck or shows blank boards where they should have content, but a quick page refresh generally fixes it.

Mural ratings

Average score

Ease of Use
4.4
Customer Service
4.5
Features
4.4
Value for Money
4.2

Likelihood to recommend

8.4/10

Mural has an overall rating of 4.6 out 5 stars based on 132 user reviews on Capterra.

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Filter reviews (132)

Daniel
Daniel
Lullaby in US
Verified LinkedIn User
Design, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

No other Product Even Comes Close

5.0 6 years ago

Comments: This tool achieves many problems and is suitable for everyday use, personal use, small groups, and large working groups. Personal Use: visual organization and planning Small Groups: can quickly move ideas into visual representations that make it very easy to share with other people. MURAL's often become the foundation for projects which people come back to time and time again. It is very satisfying to collaborate with colleagues in this way as much of the applications we use day to day are only design for single users. Workshops: MURAL is powerful when put in the hands of a facillitator who can then guide a group of people through experiential learning and discussions which lead to emergent thinking and non-intuitive insights. Visual Documentation: Over the years I have become very proficient as a visual note taker in mural and can listen to speaker or meeting proceed and capture the meeting in a visually engaging way.

Pros:

Mural is hands down the most versatile visual communication tool available today. What I love the most is that I can use the tool every day and that its easy enough for most people to get the hang of within a few minutes, allowing anyone to interact in high fidelity.

Cons:

The one thing I don't like about Mural is that some people aren't pro users—I wish everyone were =) Also wish that MURALs could be a first class object in GSuite's Drive =)

Brandon
Brandon
Sales Specialist in US
Verified LinkedIn User
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

With Mural it is easy to organize ideas

4.0 last year

Comments: Easy to structure thoughts and communicate with others across time and space. Capability to work together and workshop virtually with a large group of colleagues; and to replicate, in virtual form, the benefits of in-person workshopping.

Pros:

Mural allows users to work together in real time or asynchronously, and with potentially big groups. This has helped me organize seminars for teams and include feedback from members who were unable to attend the meeting but still wanted to contribute.

Cons:

To begin, the interface is littered with many tools and buttons meant to facilitate collaboration; I found this to be somewhat bewildering before I had completed my first Mural.

Jennifer
Design Director in US
Design, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Perfect platform for design work sessions!

3.0 4 years ago

Comments: Solving design work sessions and visually organizing projects.

Pros:

I'm a designer and given our agency is now WFH, we are all really missing our work sessions, locked in a room looking at a whiteboard, sketching, taping, etc. Mural has let us do that now digitally! Thank goodness! When one of my designers need me to review something, we set up a mural and I can sketch over their designs or leave post-it notes, plug in images for inspiration, anything. It's been such a game changer for agencies and designers.

Cons:

I wish you could expand the artboards more or even have the option to do multiple artboards! There are times when we have huge projects that go on for months and we run out of room. Would love to have that be more flexible!

Christian
Christian
Human Resources Manager in US
Verified LinkedIn User
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Mural provides a perfect whiteboard experience

4.0 last year

Comments: Facilitates group collaboration, which makes it a fascinating tool for workshops, ideation sessions, and goal-setting. In a Zoom meeting, this is the equivalent of using a white board in person.

Pros:

Mural's accessibility is second to none. Easy group work, ideation, and coordination are just some of the benefits. I've used it successfully both in-person and over the internet with a large group of people.

Cons:

There may be too many choices or customizations, or it may be difficult to locate the specific feature you need. The collection can be expanded to include additional types of template designs.

Grace
Grace
Project Manager in US
Verified LinkedIn User
Retail, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Mural is very helpful in collaborative projects

4.0 last year

Comments: Is what I use to examine information. It will help me develop affinity maps, user profiles, and user flows. I find this to be an excellent resource. To do my job, this is crucial. And I am able to work well with others.

Pros:

My favorite feature of Mural is that it enables for the steady and continuous growth of an idea or concept over time, with contributions made offline and maintained through subsequent ruture review sessions.

Cons:

On sometimes, I had to refresh the website because an issue has occurred while I was dragging the post it or items around with the mouse. When I spend too much time there, this happens to me.

Valerio
Valerio
Value Streams Transformation Lead in Italy
Verified LinkedIn User
Automotive, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Mural is the tool that allows you to interact with people from different cultures and ways of thinking/acting.

5.0 9 months ago

Pros:

Mural is the tool that allows you to express yourself and what you want to communicate, adapting to your needs and those of others. It is not just a tool, but an important means of synchronous and asynchronous interaction and communication. It can be used both for personal reasons (organising trips, activities, book reviews, study notes) and for professional reasons in teams and to support entire organisations.

Cons:

I really appreciate how user friendly it is and full of templates you can use and customize for any need. Also great is the customer care and IT support.

Andrea
Andrea
Solution Designer in US
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great for remote work

5.0 3 years ago

Comments: We use it for building out the roadmap, workshops and ideation.

Pros:

I love that you can create workshops from templates, you can have people vote, you can build out roadmaps, and you can have a ton of people collaborating at the same time. It really makes remote collaboration possible.

Cons:

The links. It's not clear when stuff is linked because it just shows a small link icon in the bottom of the card.

Ashish
Ashish
UX Designer in India
Verified LinkedIn User
Internet, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

One of the best tool for remote collaboration

5.0 6 years ago

Comments: So far the experience has been smooth and rewarding, You don't need to travel to brainstorm ideas quickly with your remote teams or planning​ a project with teams in multiple locations.

Pros:

Gone are are the days when you have to be co-located to run a workshop or collaborate with remote product teams, you can now think and collaborate visually anywhere anytime. I love how it mimics the real world experience of brainstorming, project planning or synthesizing the data, a lot of data. It does it all in real time without the needs of the team to be co-located. If you are new to design thinking, they already have the readily available template which can be used to run a workshop or just brainstorm the ideas. It works better on laptops/desktops but the best on touchscreen​ devices. A dream setup would be giant touch screens in all the locations.

Cons:

Downloading the date for offline use takes time, It sends download link on registered email id. Time taken for that email to hit your inbox is not consistent, sometimes you get it within seconds and sometimes it takes minutes.

Verified Reviewer
Verified LinkedIn User
Electrical/Electronic Manufacturing, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Mural is great for idea generation and share

5.0 7 months ago

Pros:

I do a lot of idea generation for patenting purposes. This requires sharing of data and good note taking tool. Mural is really helpful as a blank whiteboard to start on an idea from scratch. the real-time updated from the users makes it really useful to use it during an online group call.

Cons:

Sometimes I have to zoom in quite a bit to look at some of the documents we worked on. It's more like Prezi presentation tool. It give me a headache from time to time.

Heidi
Heidi
Owner/Graphic Designer in US
Verified LinkedIn User
Design, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Mural - the best virtual whiteboard EVER!

5.0 5 years ago

Comments: Not only is this a wonderful and functional app, but it's beautiful to use. It's as aesthetically pleasing as it is soothing to my designer's need to get my ideas across and organize them. Whether I use it for my own personal notes, sketching, and planning or as a client based project sharing and brainstorm session, it's invaluable.

Pros:

This is the most beautiful software/app that I use. With Mural, you can work on your own, and use it as a place to sketch, gather images, make notes, etc. You can then share that with as many people as you like. You can also have realtime meetings within Mural, sharing ideas, working on the "whiteboard" virtually simultaneously and communicating in a very real and visual way regardless of where the participants are in real life.

Cons:

It's a little expensive but honestly it's WELL worth it. I use Mural in place of Skype meetings and Zoom meetings at times now. My clients are impressed with the ability to interact visually with both my ideas and myself and have the ability to express their own ideas, as well.

Sarah
Director of Marketing in US
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great digital whiteboarding tool

5.0 2 years ago

Comments: I have gotten our team on board to use Mural when we'd typically use a whitebaord in meetings. it's been great for facilitating brainstorm sessions or mindmapping in our remote environment.

Pros:

I find Mural more intuitive to use and less buggy than other whiteboarding tools. The app especially syncs quickly so you can use an ipad and pencil to write on the whiteboard, and have it projected through a desktop to a conference room or virtual meeting. I also like that the white boards are infinite (or at least as far as I can tell). Even though the number of free boards is limited to three, you have tons of space to work with in each one.

Cons:

I don't love the provided templates; I typically end up using my own for simplicity.

Amira
Site Architect in Jordan
Construction, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A great way to come up with creative answers to a variety of problems without a lot of meetings.

5.0 3 years ago

Comments: We were able to get around a lot of the roadblocks that were getting in the way of our proposed solutions to the issues we were having with the help of MURAL. When everyone is working on the solution, there is no need for many meetings or emails because the method of operations and notes are clearly communicated to everyone.

Pros:

Simple to use, it has a wide range of capabilities to make it useful during the entire process of preparation, planning, and execution. MuRAL's biggest feature is that it has a dependable and easy-to-use interface that team members may tailor to fit their needs. You can interact successfully with people who aren't on your team using MURAL because they don't need an account to be able to do so, and their thoughts can be included on the boards we are working on. It's more easier and more pleasurable to work with MURAL because of the front-end presentation style and pre-made templates. What I like most about our whiteboard brainstorming session is that it allows us to better comprehend the scope of the project and discover creative solutions for any overlaps. As a result, I appreciate that we can categorize our cards and designate certain cards for specific team members to ensure that everyone is on the same page, and I also appreciate how simple it is for me to switch between several boards.

Cons:

Few drawbacks exist; the strength of MURAL will be evident as an integrated system for all operations and meetings within the institution as team members' acceptance of the system and their response to the topics and plans we wish to discuss with it grow.

Lora
Civil Structural Engineer in Jordan
Architecture & Planning, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

High efficiency in collecting and arranging members' ideas in an organized manner

5.0 2 years ago

Comments: Mural helped us a lot by taking advantage of the time of remote meetings and achieving the desired goals, so that we can collect ideas directly from the participants and integrate them into a clear, arranged and agreed upon scheme.

Pros:

Mural is one of the best whiteboards, as it is responsive, so we can participate remotely to complete the scheme that we are working on preparing very smoothly. I greatly appreciate the ready-made templates that Mural provides, as they give us advanced resources and ideas that help us be creative by implementing what we need during the brainstorming stage, or when planning work programs. I really appreciate the many formatting options and also the colors that we can add to the text boxes and the different shapes. It's great how Mural can see the edits that a member has made, and also how we can vote whether or not to approve them.

Cons:

Not many negatives, as the Mural interface is very intuitive and easy to use, but since the members involved in preparing a chart do not have the same ability to format shapes and texts as required, this leads to double effort when formatting the agreed chart in its final form.

Robert
Management Consultant in Finland
Accounting, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Mural is a high quality digital canvas

4.0 last year

Comments: My overall experience has been good. Mural offers many good features for organising virtual workshops. I use Mural on a weekly basis and it does help me with facilitating virtual workshops.

Pros:

Mural has many good features for creating digital collaboration frameworks. It allows for many participants to work on the same canvas at the same time. It is a good tool for workshops.

Cons:

Sometimes it is difficult to collaborate on a mural canvas when there are several people making changes at the same time. Objects may move around if they are not locked well and the whole canvas might get messy.

Verified Reviewer
Verified LinkedIn User
Religious Institutions, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

The digital whiteboard for the 21st century

5.0 5 years ago

Comments: Mural has helped our organization up the collaborative and interactive quotient to virtual meetings. It functions similarly to a whiteboard, but in the digital space. No more taking pictures of notes and trying to digitize them later. We just work directly in Mural and can even screenshare to see the space developing and growing in real-time. It helps us organize and align our thoughts as a team, while providing an artifact for later reference.

Pros:

Mural is the thing you don't think you need and resist paying for or trying because you just don't need one more digital tool in your life and workflow. Until you experience it and realize you were so wrong. It's the one tool you actually can't live without. The concept is simple: a free space to create with a simple range of options (mostly text boxes and post-it notes). Think of it like a digital whiteboard. Then try to imagine life and meetings without a physical whiteboard. Exactly.

Cons:

The range of options for what you can add to a Mural is somewhat limited, but that's a key part of its success. Having too many options would be paralyzing. Once you master the basic controls and options, the sky is the limit for what you can do. Lots of templates are available to help you get started or inspire you with what others have done and the Mural team is always offering support and webinars to help you explore the tool more deeply. One thing that has frustrated new users is getting the hang of controls especially if you are using on a computer (mouse vs trackpad controls are a bit different). But that is easily solved if you can get over your initial discomfort and commit to learning something new.

Özen
PSPO in Türkiye
Oil & Energy, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Makes Online Meetings More Effective

4.0 4 years ago

Comments: Before Mural, longer online workshops were not effective. Many attendees were losing their focus and the meetings were transforming into inefficient gathering activities. With Mural, we keep all attendees alive and interactive. You can reach working canvas where ever you are and especially voting feature makes easier to get mutual decisions in a democratic environment.

Pros:

It allows all participants to work together and collaboratively at the same time. It is easy to use

Cons:

I would like to have more templates to use. An open library would be beneficial to adopt this software easier.

Ana
Graphic designer in US
E-Learning, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

A great tool for students, educators and teams in the education sector

5.0 3 years ago

Comments: It allowed having a consistent idea spread through our many team members. We all participate in created moodboards and guidelines for every project.

Pros:

It made our lives so much easier. When having a lot of on-going projects with a big graphic design team it was hard to keep track of guidelines, styles and visual references without having to constantly ask each other for guidance. In Mural we keep murals for every project, designers go here everytime they have to participate in a new or existing project and document visually how it looks like and set all the important media accessible for everyone.

Cons:

When we were considering it, we knew it was exactly what we needed but it was too pricey for our capabilities. After reading, we realized that they gave us a free year because we're on the education industry. This can be renewed once the year ends.

Israel
Head of Marketing in Ireland
E-Learning, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Slick whiteboard option on paid plan

4.0 3 years ago

Comments: Overall, Mural was the best digital whiteboard experience I had, but I had to look for alternatives due to the issue with the trial period. I think that the other players in this space are catching up with Mural so that now I'm a customer of another tool.

Pros:

The software works really well. Even when collaborating with many other users simultaneously, the "Facilitation Superpowers" are a convenient set of tools.

Cons:

I started using Mural on the trial version, and when the trial expired, they locked me out. I had to contact the support team, which gave me a few more days to export a PDF version of my murals. They claim to have a "free forever" version now. But I haven't tested it yet.

Faris
CTO in Malaysia
Hospital & Health Care, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great collaborative tool! Powerful free version!

4.0 3 years ago

Pros:

The free version is great to start playing around with. It allows for up to 5 boards with unlimited members. Moving on to the paid version removes the 5 board limitations but still can collaborate with unlimited members which is a huge relief for a startup that is bootstrapping. It has features such as templates which is readily available and you can also create your own templates if you find that the current ones are insufficient. Not a steep learning curve but if you want to master it, you'll need to spend a bit more time learning the shortcuts.

Cons:

More selection of typefaces - currently limited to handful of those, and also no bullets Integration is richer in Miro - Trello, Drive, etc.

Frank
Business Design Facilitator in Belgium
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Several years of XP with Mural

4.0 6 years ago

Comments: Awesome platform for visual collaboration like eg remote sprint sessions, UX artifacts
Personal productivity like eg Moodboards

Pros:

Canvas style whiteboard in the cloud with the right tools on-board to collaborate in a visual manner. Mural Community to share ideas

Cons:

Drawing tools not optimised for sketching but already improved a lot

Verified Reviewer
Verified LinkedIn User
Design, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing tool for arranging complex info

4.0 6 years ago

Comments: This is a foundational tool for us for capturing any postit note exercise or workshop session.

Pros:

This tool allows teams to take the complicated, organically generated, unsorted data that can come out of brainstorming or workshops and arrange it into something meaningful. It creates a standard language for teams to express this info. It's quick to learn and easy to use, and allows for the right type of expression for any info set.

Cons:

Administrating a team could be done better. It's too easy to invite more team members than your plan pays for. This is because the button to share a mural to an email address (which adds a team member) is easier to get to than the link to share anonymously. Fortunately there is a 30 day grace period for these mistakes.

Claudia
Software Engineer in Argentina
Financial Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Great collaboration tool

4.0 4 years ago

Comments: Once you use regularly you will find it is a product that is constantly involving and that they are learning from their users and thinking about how they can improve the product. I think it is a tool worth trying.

Pros:

Mural is a great tool for agile teams that work remotely, we´ve started using it in this context of COVID-19 and it helps us overcome the challenges of not being able to work and communicate face to face. I love the concept of having the free space to create and share ideas in real time.

Cons:

It might take some time to get used to the tool and to understand this is not a replacement for a real whiteboard, this is something different. Some of the people from my team were really exited when interacting at the first time but some of them weren´t so as a leader may be hard to get everyone on board.

Alek
Director - Client Relations in Australia
Education Management, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Good tool for ideation across teams

5.0 2 years ago

Comments: It’s a useful tool for ideation but I prefer it for smaller groups

Pros:

Ultimately this tool is great if you have teams located in different offices and you can’t physically get together

Cons:

There are so many functions available. I find setting up a Mural board can be time consuming and inevitably I forget to lock something down and a user goes rogue and messes something up or moves something they shouldnt

Missy
Missy
Product Designer in US
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Wayfinding is a little weird

4.0 6 years ago

Pros:

The mural.ly team is constantly garnering feedback in order to improve the product. While mural is a great concept to digitize the whiteboard, the execution is solid with room to improve. Great selection of icons and stickers.

Cons:

For my peers, I have observed it requires a higher learning curve in order to understand the controls and wayfinding around the board.

Jaime
Jaime
Product Specialist in Mexico
Verified LinkedIn User
Oil & Energy, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Mural an excellent option for make brainstorm powerful and increase productivity

4.0 3 years ago

Comments: In general my overall experience has been good i like to work and use this software because gives you the oportinuty to pass to another level using brainstorm sessions. Personally i think this tools comes to change our company think out of the box an make more productive and interactive our meetings

Pros:

One of the most important characteristics of Mural is the ease and versatility it gives to brainstorming sesion. Work with people in other countries using Mural is wonderful because all ideas can be located in the same paper and increase your productivity and get a lot of ideas to solve an specific problem.

Cons:

Well one of think that is important to improve or add is a tutorial for start to use Mural remember when I and our team use for the first time we spend some time trying to understand how to use it.