Repsly Reviews

4.4 (123) Write a Review!

About Repsly

Repsly uses a unique data-driven approach, empowering CPG field teams to achieve peak performance and drive retail sales.

Learn more about Repsly

Pros:

Easy implementation with no system integration requirements. App is user friendly and constantly updated.

Cons:

I have since added some part-timers and was forced to purchase annually even when they only needed it for a few months. You need more flexiblity in your billing.

Repsly ratings

Average score

Ease of Use
4.5
Customer Service
4.5
Features
4.3
Value for Money
4.4

Likelihood to recommend

8.7/10

Repsly has an overall rating of 4.4 out 5 stars based on 123 user reviews on Capterra.

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Filter reviews (123)

Jackie
Jackie
Verified LinkedIn User
Telecommunications, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Excellent mobility tool

5.0 7 years ago

Comments: I have recommended Repsly to all of my clients who have a mobile workforce. It is incredibly user friendly and customisable. It has changed the way organisations gather information in the field and react to changes in the marketplace that are made visible by Repsly.

Pros:

Easy implementation with no system integration requirements. App is user friendly and constantly updated.

Cons:

The biggest con for South Africa is the exchange rate, which is unfortunately out of our hands.

Hagen
Hagen
VP Global Retail Development in US
Verified LinkedIn User
Consumer Goods, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

What did we do before Repsly?

5.0 2 years ago

Comments: We love Repsly. It has increased collaboration, execution, visibility, competition and overall productivity. After a month, you start asking "What did we do before Repsly"

Pros:

The collaboration between our team did not exist prior to Repsly. We have 6 different regions with 6 different "group text" This caused major silos. After Repsly, reps from all over the world feed pics and information into 1 place. The messaging feature drives competition and peer recognition. Everyone stepped up their game after Repsly and productivity skyrocketed!

Cons:

There are small improvements that can be made to any app. There are nuances to any app. We are happy with 99% of the functions of the app. The 1% is minor things we would prefer to be different based off our preference.

Verified Reviewer
Verified LinkedIn User
Food & Beverages
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

It Works

3.0 8 years ago

Comments: We use Repsly for field marketing activities for our food brand in grocery stores. I am testing it with 4-5 reps but have not extended it to my entire field team of 50+ reps.
Repsly works for what it is, but has limited reporting features. The backend is not intuitive and viewing the data it shows on the rep reports page isn't very helpful because you can't dig into the stats and individual reports contributing to the stats. Uploading information is hit or miss, and once something is submitted, you don't have individual control of certain parts of the data to change or delete. You have to email their tech support to make adjustments or delete data you no longer want to use or mislabeled. You can't view a master calendar to see all activities past, present and future- only individual rep calendars or individual client calendars. This is not a big picture kind of tool, it is much more to see the general surface and acute status of your field activities.
My reps also have difficulties using it in the field, we have had to several training sessions for it to make sense and to work for what they are doing in the stores. Overall, depending on the size of your team and what you use the app for, it does add some value, but I don't think it is designed for large teams or data rich analysis. It's also priced per rep, so unless your reps are working full time, in the field every day, this is an expensive tool for weekly check ins.

Pros:

Reports can include pictures Geotagging with time stamp Can create custom reports Unlimited number of Clients (we use each individual store as a client)

Cons:

Not that user friendly- team must be trained and followed up with Backend limited Reporting limited No master calendar

Verified Reviewer
Verified LinkedIn User
Wholesale, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Our REPS Love Repsly

4.0 5 years ago

Pros:

Our reps love the ease at which they can add notes and photos to a customers account for use at a later date. They also use the feature for finding other accounts in an area every day.

Cons:

We would like for the reps to have the same access on their laptops that they have on their phones for scheduling.

Repsly Response

5 years ago

Hi there, thanks for letting us know how much your reps enjoy Repsly! We've informed our product team of your suggestion.

Abbey
Abbey
Regional Merchandising Manager in US
Verified LinkedIn User
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Good for small business tracking

4.0 5 years ago

Comments: Positive experience overall. Synchronizing error can be frustrating but data usually comes through.

Pros:

I like being able to check in on my workers and be able to go abck and compare dates and store visits

Cons:

I would like to be able to manage from the app and not just the website

Repsly Response

5 years ago

Hi Abbey, thanks for the great feedback! We've informed our support team of your requests. Don't hesitate to contact [email protected] if you need immediate assistance with an issue.

Rodolfo
Rodolfo
Founder CTO in Spain
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

my review

5.0 5 years ago

Comments: It solved our sales communication with central offices

Pros:

Easy to use, easyto install. It gives a full view of the sales cycle

Cons:

It is not fully adapted to customers outside USA. VAT number is not existent in the software and in Europe is the only way to identify companies. You did not think about it and this generates many problems to european companies.

Repsly Response

5 years ago

Hi Rodolfo, thanks for the kind words about Repsly! Happy to hear that you see the value of the tool. We have dozens of clients across Europe; please contact [email protected] if you need assistance.

Adam
Adam
Director of National Accounts in US
Verified LinkedIn User
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Repsly Review

5.0 5 years ago

Comments: Very good

Pros:

Very good value for money. Very technology focused, and captures all the needs I have in tracking a rep.

Cons:

Honestly I can't think of much. Putting pictures into the regular/automated reporting options would be huge. Also, working with retailers to constantly have the current stores in the system rather than brands having to curate it themselves.

Repsly Response

5 years ago

Hey Adam, happy to hear that you're getting so much value from Repsly. We've informed our product team about your suggestions. In the mean time don't hesitate to contact [email protected] if you need assistance.

Verified Reviewer
Verified LinkedIn User
Food & Beverages, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Repsly conveniency

4.0 5 years ago

Comments: Convenience and easy to always go back and see where you excel on your job

Pros:

It is easy keep track and record of your work at all time

Cons:

Your employer can actually see your work

Repsly Response

5 years ago

Hey there, thanks for your positive feedback!

Simonas
Verified LinkedIn User
Retail
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

It's worth the money you spend

4.0 8 years ago

Comments: Our company is being using Repsly for almost a year and the one thing we can say, it's just great! We had never had such a good "all in one" solution we needed so far, and after getting Repsly on we improved our field works amazingly well!
Now we can use the system for daily shop checks, visual communication across the team, best practice samples, review of development of our partners displays, fulfil forms, audits, share with others of "how to" and many other nice things you'll recognise there.
I recommend every company that is working on field sales and have representatives on - go and get Repsly. It's amazing tool for your team. How cool? Go and check!

Pros:

Clear. Easy. Simple. Nice design. Easy to change things you need.Ease of use for reps and managers. Easy data tracking. Nice and full daily reports. In one word - P E R F E C T.

Cons:

The only thing that sometimes knits my brows is some tiny bugs, that appear after some updates. But the good thing is they work on them really fast and fix asap.

Josef
Josef
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Best by Test!

5.0 7 years ago

Comments: You get reports for activities, visits, Can schedule appointments, indicates missed appointments! Just too good to be true! Its no bluff I'm using it!

Scott
US
, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Effective CRM Tool

5.0 7 years ago

Comments: My company has used Repsly several times to better coordinate with our traveling sales team and to effectively monitor their work. It has been easy to use and train the team on, the customer support is quick to provide solutions, and the price is very competitive for the features.

Pros:

The level of customization was a large selling point for my company. It enabled us to track only the information that we felt was most valuable. The GPS features are beneficial for verifying work is being done properly and in a timely manner.

Cons:

The exporting of data was not as simplified as I would have liked it. I would like to see a more comprehensive system for exporting data in the future.

Repsly Response

7 years ago

Thanks for the review Scott! Our team is hard at work adding new features all of the time--so keep an eye out in the near-future, and please reach out to us with anything you want to see in Repsly!

Nik
Co-Founder & CMO in US
Food & Beverages, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great CRM For Food Brands

5.0 7 years ago

Comments: This really did transform our field marketing efforts and now allows us to track all of the efforts of our field team for marketing, sales and merchandising. We can also run reports and keep people tracked and informed.

Pros:

- Tracks everything - Allows you to see historical events - Surveys are easily customizable - Amazing feed and general cross user UI/UX

Cons:

- Reporting on the back end could be more robust - Photo taking could be simpler

Repsly Response

7 years ago

Thanks for the feedback Nik. Also, thanks for the apple-cinnamon Barnana snacks! Our office has been snacking all day! Please reach out to Matt and he'll show you all the functionality of the new reporting.

Jon
Vice President in US
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Use Repsly daily

4.0 7 years ago

Comments: We enjoy using Repsly on a daily basis. Looking forward to being able to change some of the items that we are looking for on our dashboard.

Pros:

Real-time. I had a buyer call me while at lunch, and I was able to go in on my phone, and send him a picture from the store he was requesting that my rep had just visited 2 days prior. I literally had the pic in his email about 3 minutes after he emailed me.... priceless.

Cons:

Sometimes when hitting the back bar you have to start your search over as it goes back to the beginning rather then what you have already filtered to.

Repsly Response

7 years ago

Great feedback Jon! We're really proud of our new reporting feature that's in the process of being released, and it's sure to evolve very quickly in the near future.

Rory
Marketing Manager in South Africa
Retail, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Peace of mind

5.0 7 years ago

Comments: My market is geographically diverse. The Repsly system allows me to monitor my sales force and merchandising activities with ease. It has made an immediate impact in on shelf avaialability which translates to better sales. Money well spent.

Pros:

Ease of use. Geo Tagging.

Cons:

It is priced in US dollars, my currency moves wildly against the Dollar so no consistent cost.

Repsly Response

7 years ago

Thanks for the feedback Murray!

Shawn
Area Manager in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Good Field App

4.0 5 years ago

Comments: the positives outweigh the negatives

Pros:

Forms can be created to make what needs to be done a lot easier and to the point

Cons:

glitches and sometimes you can do one thing one way and have a different outcomes, can be inconsistent

Repsly Response

4 years ago

Hi Shawn, thanks for your input! We have made significant bug fixes since September 2018 which should improve your user experience. Please visit our Knowledge Base for more improvements updates https://knowledge.repsly.com/hc/en-us

Alicia
Brand Manager in US
Food & Beverages, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

No Stress for our Sales Team!

4.0 7 years ago

Comments: Our sales teams loves how easy it is to communicate with the team and leave detailed notes on every account.

Pros:

how easy it is to manage each reps activity

Cons:

tends to crash every so often.

Repsly Response

7 years ago

Thanks Alicia, we're constantly working to improve the app, so keep an eye out for new features soon!

Jerial
Merchandising Director in US
Farming, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Tool

5.0 7 years ago

Comments: its a great tool for field and office management alike. You can track visits, tasks, see real time pictures and eliminates double work and paper.

Pros:

I can send a "specific" task or survey to the field and I can refer back to previous visits and tasks.

Cons:

When you go into pictures it needs a scroll feature so you don't have to open and close each individual picture to see it.

Repsly Response

7 years ago

Thanks Jerial! Appreciate the kind words.

Teo
BI asistent in Croatia
Food & Beverages, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Repsly review from every day user

5.0 7 years ago

Comments: Very easy to use, provides all business information about our field representatives and their job.
AAAA+

Pros:

That you can get every single information you want in just couple kliks with your mouse.

Cons:

There is not such a thing.

Repsly Response

7 years ago

Thanks Teo!

Michael
US
Import & Export, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Repsly Review

5.0 7 years ago

Comments: We starting using Repsly to track vendor backend programs. We have since starting using it to track sales calls.

Pros:

The ability to know where our sales reps are going each day. The in store pictures from our merchandising department have been a huge help.

Cons:

We don't have any issues.

Repsly Response

7 years ago

We're glad you love Repsly Michael!

Sandra
Merchandising Manager in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Repsly Review Sandra Singleton

4.0 7 years ago

Comments: Repsly is a great product, I just wish the filtering of the data was a little easier and gave a few more reporting options

Pros:

user friendly

Cons:

Filtering capabilities

Repsly Response

7 years ago

Great feedback Sandra! Our new reporting is being released in 4 days, so if you'd like to get in touch with Matt, he'd be happy to show you all the new capabilities it offers!

Damita
Field Merchandiser Liaison in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Lynn's Review

4.0 7 years ago

Comments: It is easy to use out in the field, easy to train other members of my team and I love the fact that the information can be downloaded.

Pros:

I like the fact I can take pictures and they are on the App and not using up storage on my phone.

Cons:

I would like to see more of my history from previous use.

Repsly Response

7 years ago

Thanks for the kind review Lynn! Repsly stores all your work history indefinitely, so you should be able to see back as far as you'd like. If for some reason there's any difficulty with doing so, please give us a call or shoot us an email!

Donald
District Manager in US
Consumer Goods, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Sales Tracking

4.0 5 years ago

Comments: For the level we are utilizing it is very efficient and easy to use.

Pros:

Ability to track sales staffs activities.

Cons:

Lack of ease of contact information. Would like to see this area expanded.

Repsly Response

4 years ago

Hi Donald - thank you for your feedback! Please refer to our Knowledge Base for more information on how to best use the Repsly's features https://knowledge.repsly.com/hc/en-us

Damita
National Sales Manager in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Quality service at its best

4.0 7 years ago

Comments: The App is easy to use. I like that you can use it on your phone or table. I no longer have to do reports on paper. Your work is submitted and that is the end of it:

Pros:

I like the camera function. It doesn't take up space on your phone or tablet.

Cons:

Some Reps gave issues with calls dropping.

Repsly Response

7 years ago

Thanks Damita, we'd like to understand what you mean by 'calls dropping', so our support team will be in touch!

Verified Reviewer
Verified LinkedIn User
Food Production, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Affordable and useful

4.0 2 years ago

Comments: This helps us see how our product is represented at the retailer level. In the past we've had to email photos and compile, now everything is available easily with location tags for organization

Pros:

This app makes it fairly easy to keep track of all your reps and their plans for the day. Easy to see where someone has been and photos of what they saw in the stores.

Cons:

not many cons to this app with the exception of truly having to train individuals that are not that tech savvy. We have a wide range of ages and tech knowledge in our rep base so there were some people that required quite a bit of help at first

Juan
Retail representative in US
Marketing & Advertising, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

It’s great

5.0 5 years ago

Comments: To schedule visits are very easy now repsly takes care of that

Pros:

Easy to use makes your job fast and well done

Cons:

I cant said nothing negative with my experiences

Repsly Response

5 years ago

Hey Juan, thanks for the great feedback! Happy to hear you are getting value from the tool.