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PayPal Zettle Reviews

4.6 (2,281) Write a Review!

About PayPal Zettle

Accept card and contactless payments in person with our selection of chip, tap, and swipe readers and accessories.

Learn more about PayPal Zettle

Pros:

Lots of great features and integrates well with website or even email links etc. I can create sales buttons for my site or links for payment within seconds.

Cons:

There was no major features of this software that I disliked.

PayPal Zettle ratings

Average score

Ease of Use
4.6
Customer Service
4.3
Features
4.5
Value for Money
4.5

Likelihood to recommend

8.7/ 10

PayPal Zettle has an overall rating of 4.6 out 5 stars based on 2,281 user reviews on Capterra.

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Filter reviews (2,281)

Angela
Angela
Owner in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Zettle Was a Godsend

5.0 9 months ago

Pros:

I no longer use Zettle but when I did it was everything it claims to be! It did everything from in store payments to online payments even On The Go payments! highly Recommend!

Cons:

the price change was not a deal breaker but did factor into my change of POS Systems.

Mike
Editor and Producer in US
Entertainment, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

PayPal Zettle is great for on the go

5.0 last year

Comments: I was worried at first when PayPal transitioned to Zettle but the process has been smooth overall. It works great and I love the customization. Haven't had a problem with it yet.

Pros:

I love the reader and all the simple reports it entails. It's perfect for on the go sales. It's super small and easy to use.

Cons:

Biggest con is that it has to be charged. The older readers did not so this takes some getting used to.

Gina
Gina
Owner in US
Verified LinkedIn User
Arts & Crafts, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Not recommended

1.0 10 months ago

Comments: Terrible. They PayPal account limitation is ridiculous and their app is terrible. A customer database was only recently added and it is very simple without good reports, and without the ability to upload existing customer information.

Pros:

The card reader is inexpensive compared to others. The processing fees aren't bad.

Cons:

They are being unreasonable about putting a hold or what they call "Limit" on my PayPal account. They keep asking for information, I provide it and they take days to review it and then ask for more. It has been way too long that my legitimate business has not been able to withdraw MY money, or process credit card payments from my customers.

Krystal
Executive Director in US
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Hold on payments

3.0 4 months ago

Comments: Easy to use. Very user friendly. Only Con paypal will hold money up to 2 weeks. Very frustrating for a small business

Pros:

Accessible the device is very user friendly

Cons:

Paypal will hold your funds for several days.

Verna
Owner in US
Consumer Goods, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Don't Settle, Get PayPal Zettle!

5.0 2 years ago

Comments: Overall, PayPal Zettle has improved our payment processing and we highly recommend it to other small businesses who are looking for a POS solution.

Pros:

Zettle is a replacement and an improvement to the old PayPal Here. Zettle allows me to accept more types of payments, has same day availability of funds in our business PayPal account and has been a game changer for my business, especially processing payments at pop-up markets.In addition to the many payments accepted (Visa, MC, AMEX, Discover, ApplePay, GooglePay, VenMo, etc), Zettle makes accounting simple by automatically creating daily sales reports of each employee and providing the ability to keep track of inventory. Paypal has done a great job creating Zettle POS and app.

Cons:

There's not much to dislike about Zettle, but I will say, our biggest challenge was getting acclimated to a new system after using PayPal Here for years. That said, the learning curve was not that difficult.

Judi
Managing Partner in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Ditching PayPal

2.0 2 years ago

Comments: I enjoyed the low cost processing fees but PayPal Zettle lacks in so many ways and is limited in features.

Pros:

Zettle by itself would be an excellent concept but I absolutely loathe having to deal with PayPal. I have a list of complaints as long as my leg with PayPal !

Cons:

The card processor and terminal tends to be very seedy and has technical issues more often than not. PayPal is very frowned upon these days and my customers do NOT like using it !

Suraj
IT Customer Service analyst in India
Consumer Services, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

My review on PayPal Zettle @surajsingh

4.0 2 years ago

Comments: It think as far an I know subsequent to utilizing this application for over 5 months, there is no issues with the installments through my versatile which is the fundamental component it doesn't put me down. I haven't explored this application much yet with my own utilization and experience, I can express that in the terms of installment there's no issue. About different highlights, I simply happened to use payment processing and inventory management,, which are likewise agreeable as I would prefer.

Pros:

As I expressed above in the item appraising, the most preferred highlights for me is payment processing and inventory management. It's not difficult to set up and utilize, the security capability is great and it's basically impossible that one can hack or break my data which is likewise a protected component to have and confided in highlights. On the off chance that my side business is running any business, I do every one of the exchanges from it and the admittance to deals reports and examination to acquire bits of knowledge for my business execution is smooth.

Cons:

The most un-thing about this application is, it messes up some time which is somewhat irritating and the client is support is delayed to reaction and the timing for them to answer to my interests is generally sluggish which postponed my goal term. Other than that, it's a decent application to have in your sleeves.

Sunny
VP of marketing in US
Food & Beverages, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Perfect for non tipping businesses

4.0 3 months ago

Comments: It was okay. Had a little issue purchasing at discount for the first device but eventually resolved.

Pros:

Simple design. Long lasting battery. Quick set up.

Cons:

Tipping flow… it asks people to tip before tapping the card. Is contrary to the norm and does not promote tipping.

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Exactly what I needed, perfect for its purpose

5.0 9 months ago

Pros:

Easy to use, always fast. Purposeful design, design and functionality.

Cons:

I haven't experienced any negativity yet.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Powerful POS System that Works on Your Phone

5.0 9 months ago

Pros:

PayPal Zettle is an easy-to-use app and POS system that allows you to accept contactless payments on your phone with the available card readers and terminals. I use the app to manage my product inventory for an art gallery, create and redeem gift cards for my store and I like that you can view sales reports in real time.

Cons:

PayPal Zettle doesn't include a payment gateway option for taking payments over the phone.

Ricky
Hairstylist in US
Cosmetics, Self Employed
Used the Software for: 1+ year
Reviewer Source

Zettle is ok but not for PayPal working capital!

4.0 last year

Comments: The zettle POS is ok. The first one stopped working after a week so I had to wait for a replacement. As far as PayPal goes, the credit card processing and deposits are quick and easy and you have a lot of options. However, overall, I have to give them a zero because of the bait and switch.

Pros:

Ease of use and deposit speed. The handheld payment terminal connects to my phone via Bluetooth. I just opene the zettle app on my phone, put in the items or charges and the customer uses a small keypad to pay using tap or chip (it doesn't have a magstrip reader tho).

Cons:

We do not like the fact that we feel like it was a bait and switch when it comes to the PayPal-iZettle and PayPal's working capital loans. As told to, we used the platform over one year and met the income amount by almost double but could not get the working capital loan. For two years now PayPal has been giving a run-around about this issue saying PayPal doesn't recognize the zettle pos sales as a sale it can deduct payment from but they are working hard to have a fix very soon. As of today, after many calls, the still have not fixed the issue so I feel I was lured in by promise of a working capital loan if I met certain requirements, then I did everything right and boom, bait and switch, no loan for zettle users.

Nabamita
Accounting management officer in India
Accounting, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Paypal zettle review

5.0 12 months ago

Comments: Great experience, I love the item and the little gadget. It is not difficult to utilize and permits me to deal with my installments effectively and successfully.

Pros:

Great experience, I love the item and the little gadget. It is not difficult to utilize and permits me to deal with my installments effectively and actually.

Cons:

that installments got through the PayPal Here framework are at first frozen for 48 hours, creating setbacks for getting to reserves

santo
President in Italy
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Paypal Great Service and Honestly

5.0 11 months ago

Pros:

It is simply a great program obviously its a garantee for all

Cons:

I believe that today there is nothing that there is to say against there system

SHANMUKHA RAM
Student in India
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

It's my opinion on paypal

4.0 9 months ago

Pros:

PayPal Zettle is a versatile point-of-sale (POS) solution that integrates seamlessly with PayPal's ecosystem, offering a range of features tailored to small and medium-sized businesses.

Cons:

Limited Customization Options,Dependency on Internet Connectivity.

Samiran
Devoloper in India
Computer & Network Security, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best payment app

5.0 11 months ago

Pros:

It's very secure and easy to use for daily

Cons:

It should be better interface and new themes

jeramie
Owner in US
Arts & Crafts, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

For what it does - it works well

4.0 last year

Pros:

It's easy. The PayPal platform is a trusted and secure method of moving money from card transactions into bank accounts. Its nice to keep everything consolidated. The price of the equipment was very reasonable. if you use PayPal to make on-line transactions, you are paying the same type of fees, so it didn't seem that different when using a card. The hardware was easy to use and worked well. I never really had any issues.

Cons:

I was a small-time user, so maybe larger business can get better transaction rates, but the 3.5% fee and $0.49 transaction fee makes it on the expensive side. Credit card processing is-what-it-is and that make sit have when your selling $10 items. For more expensive transactions, the $0.49 was less impactful.

Ryan
Manager in US
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

PayPal #1

5.0 last year

Comments: Overall I do recommend PayPal its one of the better options

Pros:

I like the different options for us and users. Helps make our business succeed and cover all the bases

Cons:

I don't like the customer service to much with there delay and being rude at times . Hard to get ahold of

Kevin
Operations in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Review of PayPal Zettle

5.0 9 months ago

Pros:

Most likeable feature is its ease of use for both sender and receiver. Most likeable feature is that money is received instantly and the transaction can be done with or without a card reader.

Cons:

What I like least is if users have a limitation in terms of only sliding credit cards through a card reader, then there can be some processing issues. Also, it would be extremely efficient if there could be an automated processing receipt generated to send the customer once transaction has been completed.

JANE
LTC CLIENT BILLING SUPERVISOR in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

PAYPAL ZETTLE

5.0 12 months ago

Pros:

EASY TO NAVIGATE THE SYSTEM AND EASY TO APPLY TO THE TEAM.

Cons:

EASY TO NAVIGATE THE SYSTEM AND APPLY TO THE TEAM

Haley
Small business owner in US
Verified LinkedIn User
Apparel & Fashion, Self Employed
Used the Software for: Free Trial
Reviewer Source

Impressed

4.0 last year

Pros:

I like the fact it has $0 a month fee most apps have fees and charge every month

Cons:

I haven’t really found anything that I don’t like about the app YET but I haven’t been using it very long

Joshua
Director in South Africa
Chemicals, Self Employed
Used the Software for: 2+ years
Reviewer Source

Good software!!!

5.0 last year

Comments: Perfection it makes things simple and safe to use

Pros:

It is easy to use makes POS simplified and versatile

Cons:

There's is nothing not to like, it is Great

Md
Dentist in India
Hospital & Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

PayPal, the best and easy to use platform.

5.0 last year

Comments: I have used it for very few payments but after all it is awesome. Very nice experience.

Pros:

It's quick support is fantastic. It is easy to use and convenient.

Cons:

I haven't faced any problems regarding PayPal till now.

kristopher
Streamer in US
Entertainment, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Best spent money for paypal transactions

5.0 9 months ago

Pros:

That anyone can swipe a card even without a paypal and pay you on top of all the other features like inventory management its quite easy to use.

Cons:

Prob the start fee of 2.75 % per transaction but otherwise its good if you sell alot it lowers as well

Nourhan
computer ooftware in Egypt
Computer Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

PayPal Zettle Review

5.0 last year

Comments: Very nice and easy for customers to reach

Pros:

Easy to use and deal with customers fast

Cons:

I didn't understand it at first, but I got used to it

John
Marketer in Egypt
Marketing & Advertising, Self Employed
Used the Software for: Free Trial
Reviewer Source

Advantages of PayPal

5.0 last year

Comments: It was a useful experience when I got to know the program, as it is one of the best sites for financial and service transactions

Pros:

Transferring money from websites, such as freelancing websites Sending and receiving money Transferring money between bank accounts

Cons:

Sometimes it is difficult to use Waiting for money when withdrawing