ManageEngine Endpoint Central Reviews

Great all-in-one management platform

Comments: We initially replaced our WSUS system with DC, then expanded it out to cover MDM (replacing Meraki) and vulnerability scanning.

Pros:

- Centralised patch management - Vulnerability and threat management works pretty well - Excellent, responsive support team - Once you get used to how it works, it's pretty robust and nice to use - Nice MDM, desktop, laptop and mobile management all in one place

Cons:

- It takes a while to get your head around how updates are applied - it is quite 'batchy' - The MDM UI is sometimes a bit confusing

The go-to for Google Workspace organizations

Comments: Overall, ManageEngine Endpoint Central enables me to schedule automated patching of systems, deploy software and software updates, execute scripts, remotely assist users, and manage assets -- on both Windows and macOS. This is all without needing Azure AD or on-premises Active Directory.

Pros:

In my comparison of endpoint management products -- both in 2020 and again in 2023 -- ManageEngine Endpoint Central (Enterprise or UEM) was the only one to check all of the must-have boxes for organizations that aren't entrenched in Microsoft 365. It also does so at one of the most competitive prices.

Cons:

It doesn't provide automated/audited privilege management/elevation for providing users with local administrator access on their system when needed. Instead, you must deploy a configuration change to add them to the local administrators group, or to create a second account with administrator privileges.

Trust me, its worth the purchase.

Pros:

The sheer amount of options and features is incredible and data that is collected. When taken into broader perspective, Manage Engine has a lot of applications that are very well done and usefull, endpoint central cloud is one of them.

Cons:

What I liked least is that we didnt make the switch to Endpoint central earlier.

ManageEngine does it's job, but could do it better

Comments: Overall, it was just OK. Our price got increased nearly 14% which combined with poor support and not great UI, was enough to get us to look elsewhere. The patching and endpoint management piece of the software was more than adequate though.

Pros:

ManageEngine Endpoint Central did it's job. It patched our systems.

Cons:

The UI is incredibly frustrating to get used to. Very cluttered and not sure where the things I need are at.

"Streamline Endpoint Management with ManageEngine Endpoint Central: Enhanced Visibility, Control, and Real-Time Monitoring"

Comments: ManageEngine Endpoint Central is a unified endpoint management software that streamlines endpoint management, enhancing visibility and control over running applications, ensuring all systems and applications, including third-party apps, are up-to-date and free from vulnerabilities, all while improving the user experience on a single platform. Its agent deployment architecture enables real-time management and monitoring of endpoints.

Pros:

Automation capabilities of the application, from scheduled AD sync, inventory scan, and vulnerability scan to Automated patch testing in the Test & approve, Automated Patch Deployment, and conclusive scheduled reporting to automated tasks. Endpoint Central features a wide functionality in daily system administration and management. The integral of remote desktop connection, chat, video, audio and text exchange between admin and user has simplified Remote support. License tracking in the inventory mgt module enables the org to save expenses on underutilized software and helps scale up for the frequently used software

Cons:

The Data Loss Prevention module is far-fetched, we cannot manage other mail clients other than Outlook.

ManageEngine Endpoint Central

Comments: Excellent. Very good tool for gaining an insight into the security posture of your devices.

Pros:

ManageEngine Endpoint Central provides centralized management of various endpoints like servers, laptops, desktops, and mobile devices through a single console. It ensures compliance with standards such as HIPAA and GDPR and offers insightful reporting on endpoint and employee performance. The platform automates routine tasks like patch installation and OS deployment, allowing IT teams to focus on strategic tasks. It supports remote management, unified endpoint management (UEM) for a variety of devices, and offers over 10,000 templates for software deployment. Specifically designed for Managed Service Providers (MSPs), it offers features such as automated patch management, asset management, and real-time insights, making it scalable and efficient for enterprise use.

Cons:

The workflow could be a little easier. There are a lot of menus.

best UEM product in industry and cost effective

Comments: all over experience is very good with manage engine, for windows its highly recommended product. it help for device and software inventory and also patch management is very strong part of product.

Pros:

First thing it is very cost effective product, i link it's patch management and automated patch deployment and good in centralised software deployment and removal.

Cons:

problem will linux system we face problem in linux remote control.

Great product for endpoint security.

Comments: We started with the on premise software which we bought because it had the vulnerability scanner included and the cloud version didn't, but we switched before the end of our initial 12 month contract because we wanted one less server on site. Glad we did, as the product has been excellent in keeping track of devices that need updating etc.

Pros:

It is easy to use, quick, and has many features usually reserved for more expensive solutions.

Cons:

I'd like more automation such as a notification to let me know if a specific endpoint is potentially going to be a risk.

Manage Engine Endpoint Central

Comments: Best product when you compare it to other products that have similar service offerings.

Pros:

he interface is intuitive and easy to use, reducing the learning curve for new users and improving overall productivity.

Cons:

Not applicable, No cons on this product.

Excellent Solution for IT

Comments: Endpoint Central is a feature rich product that perfectly suits our needs for various Linux servers patch compliance, asset management and scheduled reporting requirements. With the add-on Vulnerability Manager Plus (VMP) module, my team is able to efficiently and effectively manage vulnerabilities. VMP's CIS compliance feature regularly accesses configurations of our Linux servers against the CIS Benchmarks for violations and provides guidance for mitigating detected risks. Endpoint Central plus VMP greatly save our time and efforts for securing our Linux server infrastructure and optimize my organization's compliance management.

Pros:

It's no doubt a feature rich and comprehensive solution. The thread and patch management feature significantly benefits our efforts on securing our Linux infrastructure. Features such as patch selections, targeting, testing and approval, and automated patch installations definitely will help us a lot for patch management. We are still on a free trial while my company's procurement working on the purchase negotiation with ManageEngine to greatly reduce our learning and deployment hurdles.

Cons:

The greatest challenge that we encounter is to figure out exactly what to configure for patch management as what we already have in use with the tool that is being replaced by Endpoint Central. The learning curve is pretty high. Cloud edition should have its own distinct documentation set entirely. Upon clicking a link pertaining to Cloud specific configurations, it shouldn't re-direct you to configurations solely suitable for on-prem edition.

MEDC is an important tool for us.

Comments: Patching is a breeze. RDP has saved me a lot of headaches since I don't always remember the FQDN of every machine in the building. Helps let me know if systems are down. Overall its a tool I cant live without at this point.

Pros:

Inventory features. Makes it really easy to see what PC's are running and who is using them. Login history, Windows patching, software inventories, warranty information (except for HP) and a great built in RDP feature. This software makes life a LOT easier. Its pricing is pretty competitive for everything it offers. We have stuck with it for almost 3 years and don't plan to switch away unless there is a drastic change in its price or functionality. So far I would give it a solid 9.5/10.

Cons:

When you hit your license limit, if you don't realize it, and you do another installation, removing the license from an unused computer doesn't activate the one you were initially trying to activate. Often requiring you to jump through a little bit of hoops to get it going. Always make sure you have a free license prior to the install. The only other thing I would truly consider a con is some of the features are more buried then they should be, and its not always immediately obvious where your going to find what you are looking for. Once you have used it for a while, you get used to it though and its a non-issue.

Desktop Central - try it! You may wonder how you lived without it before.

Comments: Overall, I really enjoy their products. I have used their other offerings and have been pleased with how easy their software is to learn and use. I really like the reporting features, even if they are a bit plain. But, the data in the reports is spot on. It would be nice to have a way to spice up the reporting templates a bit for non-technical management. I've tried other patching products over the years, but I've always recommended Desktop Central to my clients to at least try. Almost all of them end up purchasing Desktop Central!

Pros:

Desktop Central is very easy to set up. As long as you follow the requirements for opening ports, you should be able to install and start using the product very quickly. The product can be used for free with up to 25 clients, so you can really "kick the tires" and get a full idea of if this is the product for you. It is reasonably fast, and the learning curve is fairly easy and straightforward. The training videos are not bad and cover most of what I needed to learn to use the product. I've worked with the support team only a few times over the last several years, so that's a bonus for me. Their support was knowledgeable, and was able to solve my issues within one or two email exchanges. They do offer phone support, but this was not an option I prefer to use, so I can't comment much on that. I now use several products from ManageEngine, and it is great how once you use one of their products, you should be comfortable with their other offerings.

Cons:

It took me a little while to learn HOW the product works, and what the developers' thought process was at first. Once I got that part, the use of the product really fell into place for me rather quickly. I think the learning curve for this software is much easier than other products, but you do have to at least look over the intro manuals the first couple of times you use the product. I'd love to see the company make more training videos using native North American English speakers. ManageEngine is an Indian company, and while their team absolutely knows their stuff, it can be challenging (at least for me) to work with the Indian speaking and writing style of English.

Pleasantly Surprised

Comments: It provides visibility across the network for all devices (EUC and Servers) with the ability to manage them. Being able to roll out patches, config changes and interact with users and their devices from one place is exactly what I was looking for when I was tasked with coming up with a solution. I initially came up with two solutions, but I am happy that this has worked out so well.

Pros:

Intuitive layout, finding things is relatively easy and figuring out most things is straightforward.Even in a trial, the support is very responsive and always on hand to assist. I like that each page has a link to the support team and I can interact with them from where I am on the site instead of logging into a different portal and logging a ticket. It seems some logical thought was put into developing the user interaction.An extensive set of features and functions is included right out of the box, so you can get up and running quickly. The most challenging part for me was figuring out how to get the agent on devices that AD or the network complained about. Once the agent is on, I have full control over the device and am able to gather a lot of information which, as any IT Admin will agree, is crucial for making sound decisions.

Cons:

The UI looks a little dated and could do with some paint. Even if it isn't for everyone, some users may prefer how it currently looks. In that case, the opportunity to change the skin would be a nice bonus. Despite this, it's a great product that doesn't detract from the site's functionality.I'm surprised that the cloud version is behind the on-premise version in terms of functionality. Although saying that, it's not by much and the team has assured me that the functions are in development. So it will be very nice to see things like BitLocker management in the cloud version and improvements to the quality of the reports.I tried both the on-premise and cloud solutions, both of which work just fine. There are a few things I saw on the on-premise version that wasn't quite the same in the cloud (mentioned earlier). Additionally, at the time of writing this, there are a couple of improvements that I have suggested, namely in the area of managing multiple domains. This area still needs a little work.

Endpoint Central - Your One Stop Tool for Remote Monitoring Management and More!

Comments: We were looking for a solution that would allow us to deliver at the highest level from an ITSM standpoint. A few solutions were considered, however, EC checked all of the boxes in what we were looking for:1) SaaS solution that would allow us to manage our endpoints from a single pane of glass2) Centralized tool to automate patch management and gain an idea of which endpoints are missing patches3) Ability to automate software installs and image endpoint OS4) Mansge all assets - hardware and software - with ease and gain an understanding of budget spend and forecasts

Pros:

Patch Management, Asset Management and Tracking and the ability to automate software deployment are the best winning features for us.EC is very user friendly so the learning curve for my team of 5 was a smooth gradient.Working with support and our Customer Sucess Manager also provided us with a lot of great knowledge and training on how the solution would integrate with our current business processes. The integration went super smooth in terms of rolling out the EC agents and transitioning from our old tool.

Cons:

I think the overall experience so far has been great, however, if I had to say one negative thing, would be the initial glitches encountered when we tried to remotely connect to our endpoints.First impression might be a bit intimidating when seeing all of the different options, however, when you begin drilling into each feature it becomes super intuitive.

Seems like a good fit so far

Comments: Its been great so far as we are trying to find a way to keep our remote teams secure and supported without being overbearing.

Pros:

The plethora of capabilities that are included with the cost. For the most part, it does everything well and is easy to understand.

Cons:

One major ability we would like to consolidate is Remote Control/Access. This tool has it, and its a B+ level tool. It seems to struggle with slower internet connections (some remote workers have a slower speed), and its ability to show what computers are actually live/sleep/shutdown is not as good as Teamviewer (it takes 30seconds to a minute for it to update in the control center, while Teamviewer was instant).

Endpoint Central - Powerful tools made simple

Comments: Great product that is cheap (compared to other competitors) and the support from ManageEngine is great too. There are plenty of help guides to assist in setting up and live support is a click away in the application and they respond quickly to any issues that you have.

Pros:

The cost compared to the features is outstanding. You get a lot of tools to help support the organisation and the remote desktop support is superb and easy to use for both the admin and the end user.

Cons:

Not all features are unlocked and need extra payment to unlock them. You end up with the console having the features listed but being unable to use them as you do not have a license. This is annoying and would prefer not to have the options listed if you cannot use them.

Great tool for patching, remote support and inventory purpose

Comments: So far so good. Would need more time to evaluate and compare to MS Intune

Pros:

Cloud version. Patch management, configurations & software deployment.

Cons:

OS Deployment, NextGen Antivirus, mobile device management, Reporting

You must check out Desktop Central for *any* size organization

Pros:

It's breadth of features. It literally has features you normally need 3-4 different products from different manufacturers. Normally someone will pay for remote control software, patch management, mobile device management, desktop management as separate products but all that (and more) are built right it. The integration into AD and the ability to patch update computers off the network is vital to my company. The price is also extremely affordable. I've used them in both a 1500 employee company with more than 2000 devices and now in a smaller company with 80 employees and 100 devices and it's been a godsend. Support is also amazing. they have articles available and live chat available and all hours which is nice for me.

Cons:

Some parts are confusing, like the configuration profiles. It takes some getting used to.

Nothing Comes Close To Zoho Corp and Desktop Central Price Per Value and Feature Wise

Pros:

Nothing comes close to Manage Central when price per value is obvserved with the only issues being that it is a lot of information all at once, and that it has many configuration abilities and options. I have used this solution for a couple months now, but my experience with Zoho SaaS has been spectacular with 0% downtime on my original site I launched as a side project being 0 in 386 days! Would recommend this to anyone looking for a serious solution, and even to hobbyists and home lab users just looking to try something out!

Cons:

Software is extremely customizable and granular, but has a sharper learning curve than a click and deploy solution. However the extra configurability is crucial in fields that require compliance, governance and hard coded security with a clear and present chain of command.

desktop Central: Affordable, yet complex

Comments: Sales was challenging as they expect you to be an expert on their product already. Installation was easy and the actual product is amazing.

Pros:

The one-stop shop for all IT endpoint tasks. We previously used multiple tools for patching, inventory, remote access, and software control. MEDC allows us to roll them all into one easy to use tool. The fact that it's cloud based is key as we try to minimize any on-prem services.

Cons:

Some of the terms can be confusing, and the sheer number of different ME products makes selecting the correct product challenging. The sales team could use some training on how to properly assist potential customers on needs assessments and how their products align and especially interact.

Endpoint Central is an Affordable, Feature Rich & Top Tier Endpoint Management/Remote Management & Monitoring Solution

Pros:

Endpoint Central comes to the table with an incredible amount of features that are well suited for all organizations of virtually any size. From inventorying installed software, system hardware, software metering to deploying scripts and applications - you name it and it can do it. We use this to manage about 9k endpoints and it has more than earned its keep multiple times in the past year. Their Customer Service is incredible: Every time I reach out, someone responds quickly, they understand the request and I am able to get an answer quickly, every time. From a cost perspective the pricing is very reasonable considering how much value we're able to extract from the product.

Cons:

While ManageEngine Endpoint Central scores well in many areas, there are a few areas of opportunities that would help to satisfy some things that are particularly important for our organization. Firstly, I'd like to see some integration with Azure Active Directory (Azure AD or AAD), specifically the ability to create user and device groups based on existing AAD groups. The remote control feature includes the ability to copy files to/from the machine - which is a key feature in a remote world - however it's only accessible when you are remotely controlling a machine. Having a separate file transfer feature that does not require remote control would be incredible. Lastly, there is a remote Command prompt/PowerShell prompt option that is frankly invaluable. It works without issue meaning we can do what we need to do, but there are some odd visual artifacts that appear every so often that, although don't affect functionality, they are distracting.

Works perfectly for me to manage and monitor several devices

Comments: Being a Game Developer and Digital Media Producer, I always need a solution to perfectly control and manage all of my desktop and mobile devices and Desktop Central is what I really found as an intuitive and innovative solution to do it. I can easily operate my devices, monitor their usage, install system updates, manage installation of softwares, share files within the systems etc very easily from a single device just because of Desktop Central which is far better when compared to its competitors. Desktop Central allows me to run its application even on my 32-bit system. It also has a mobile application which works smoothly.

Pros:

There are several things I loved about Desktop Central like the ability to automate the patching of OS, automatic scanning and installation of latest service packs for OS, imaging of OS to protect my devices from security vulnerabilities. It also allows me to install and uninstall necessary softwares remotely with many of its useful features and built-in templates. A few more useful features are also there including Power management to switch the devices On or Off remotely and to get reports of device's Up-time( to know from how many hours they are turned On). One of the best things about Desktop Central is that they provide me the ability to control all of my devices even from my Mobile Phone, there mobile application is well optimized and works perfectly fine. I can also set my computers and other devices to be used by specific Users and for specific roles by granting them limited access to the device's features and functions. My workflow increases when I can easily transfer files, shoot and record photos and videos from all of my devices using a Single device because of Remote sharing feature of Desktop Central. They provide a One month free trial with all of their features, so that one can easily understand and get used to with their application.

Cons:

The only thing I would like to say to Manageengine is that they should fix the pricing for Desktop Central, a small organization or a small firm can't easily afford this much expensive solution for them. Though, I think Desktop Central already offers to get a price Quote to their customers according to their need.

ManageEngine Endpoint Central

Comments: my experience with "Endpoint Central" was exceptionally positive. It not only simplified the management and security of our endpoints but also gave us the confidence that our organization was well-protected against cyber threats. Its user-friendly design, flexibility, and strong customer support made it a valuable asset in our IT infrastructure. I would highly recommend Endpoint Central to any organization looking to enhance their endpoint management and security capabilities.

Pros:

The security features of Endpoint Central were equally impressive. It offered advanced threat detection and response capabilities, helping us proactively identify and mitigate potential security risks. The real-time alerts and reports were instrumental in staying ahead of emerging threats, ensuring our data remained protected.

Cons:

This is a very complete, versatile and flexible tool. there is nothing I dislike about it.

Endpoint Central is great, makes managing a large estate easy

Comments: Very positive experience. I came from an SCCM and Intune background and was initially dubious over using Endpoint Central, but some of the easy to use functionality is a good bonus over the others

Pros:

I like the 3rd part app patching. Really useful feature that makes our security team happy, so saves me a lot of time

Cons:

I would like a few more options for dynamic groups, such as being able to create groups based on device models. Also more self remediation options, such as when endpoints don't patch, show more ways to resolve the issues. Sometimes hard to know what to do to try and resolve issues

Great Endpoint Management Tool

Comments: Its a really good value for money tool with moderate and intuitive dashboards. However, product features can be further enhanced with proper documentation of the features' capabilities and limitations. The ability of extending features with mere add-on licenses are a true benefit as it requires the need for redeployment of new tools at the endpoint with manual major configuration changes.

Pros:

It a great tool to manage almost all of your endpoint management requirements across the organisation with remote access capabilities on requirement basis. Ease of deployment through GPO option or by integrating with AD is really helpful and the ability of leveraging on distribution server. This allows for bandwidth optimization while enabling the organisations to stay up-to-date with latest patches, even in remote locations with minimal internet connectivity. The ability of managing third party application patches is a value for money compared to other solutions in the same scope.

Cons:

Some of the advanced features and use cases require a bit of researching due to the limitations in the documentation. Due to this reason, sometime, hours are spent on researching for options and to understand the operations behind those options. With respect to the support, it takes a while to get the right expert for the specific component and once the expert comes, issues get sorted pretty quickly.