Xero Reviews

Xero saves a lot of time in accounting.

Comments: Xero is helping us achieve a successful financial management experience. With Xero, it is easy to know the amount of money spent on each and every project as well daily expenditure and this helps us to always spend within our budget. It keeps us updated about our financial health and performance which is a valuable aspect for our success in what we are doing in the society as it prevent us from promising what we are unable to offer.

Pros:

Xero helped us eliminate all the complexity of accounting by giving us a simpler way of managing our finances and financial activities. It has the most accurate financial reports that allows us to monitor and understand our financial performance in a more dynamic yet simple way. It keep us on reminded of due bills allowing us to pay all our bills in time to avoid inconveniences of delayed payments. Xero makes it easy for us to capture data of every transactions being made for enhanced expense monitoring.

Cons:

Xero has been a consistent accounting tool in our organization generally because of how excellent it is in delivering the exact services that we are looking for. No negative impressions so far.

Xero- Finance software for non-financial people

Comments: Xero took me from relying solely on the word and opinion of my Accounts Officer and Treasurer, to actually being able to read and understand financial reports. P&L's and balance sheets. Xero's ease of use also lead me to quickly be able to confidently action financial matters myself if needed, which was never an option with the previous software used. I would encourage every small business to use Xero.

Pros:

So very easy to use once it is all set up. the reporting is clean and easy to understand, invoicing is seamless and account reconciliation is simple.

Cons:

Migrating from MYOB or another accounting software can be time consuming, however this would happen with any software.

This is a self-taught product

Comments: From day one, I was absolutely on my own setting this up. We were a new company and did not have anything to import from another product. There was no, and still is no, customer support at all. There is a help center where you can search and search to find an answer to your question(s). As long as the product is working, you will do ok once you figure it all out. However, if something stops functioning, it may be months before it gets fixed. This made it very difficult for me to be able to do month-end, quarter-end and year-end reconciliations and reporting. The product worked for a couple weeks in the month of January which caused multiple duplications that had to be worked through then the product stopped working again for about another month. I don't care what the cost of a product is, if you can't use it because of their product defects, what is it truly worth? It cost my employer more money to pay me to work through all this than if I had done it all manually on spreadsheets.

Pros:

After six years of use, I am comfortable using Xero when it is working.

Cons:

Read your reviews on the customer service aspect of this product. It doesn't matter how well a product is rated when there is zero customer service. All the negatives you read about their customer service are TRUE. We have used Xero for 6.5 years and it was six years before I ever got to message with what seemed to be a human. There is no phone number to call nor is there live chat. You can submit a customer support ticket but good luck getting a timely response or a response at all. You can ask the "community" for help but a reply from the Xero community may never come.

Xero for non profits

Comments: Now that I am up and running I really like it. The nominal structure is very different to Sage Line 50 but the principles are the same. I was advised by multiple accountants to choose Xero or Sage online above Quickbooks

Pros:

Online means that we can share information across the team as we do not work from a central office.

Cons:

I did need an expert to help me set up Xero and make sure all the data was imported correctly. We bought in around 10 hours of expert help to get us started.

Xero is taking good care of our accounting and finance management.

Comments: Xero has become a very crucial product in our organization mostly on the finance department. It allows us to take control over our finances and expenditure. With Xeo, it is easy to account for every penny we receive as payments from clients and balance our finances with our expenditure. It has helped us eliminate any loopholes which could see us experience loses in our business.

Pros:

Xero has been such a savior product for us and has helped us streamline our financial management experience. We find it very useful how it allows us to track funds move within the organization including our overall expenditure as it helps avoid overspending. The financial reports are easy to read and extract useful insights which shows our position financially. Xero security features has also been a big plus for us in keeping our financial information secure and private.

Cons:

It was easy to start it off with Xero as the interface is very smooth. No issues at all when using it.

Xero - The David to the Goliath

Pros:

I have been with Xero for many years. I love the sense of community and i LOVE that I am not being asked to upgrade or upcharge the way some other companies do.

Cons:

I would like to be able to build financial statements in the app. I also noticed that the web version does not conform to the page size when resizing. I have to go in and make the data smaller, the page isn't dynamic like the majority of websites are now.

Xero helps keep financial records straight.

Comments: Xero finds its use within our organization majorly during projects where we use it to budget and control all the projects finances. The most benefit we are reaping from it is ensuring that we keep all projects financial records and also ensuring we do not overspend what is not within the budget.

Pros:

Xero gives us a all-in-one product for taking care of our finances management needs. We love using it since it eliminates the need to have multiple products for managing our finances since we can do it all from one product. It helps us to budget for our projects and track the expenses of the projects to ensure we do not go over the set budget. Creating and sharing payment invoices for our clients is easy and fast.

Cons:

I can't seem to find any aspect of Xero where i feel it does not offer the best. Xero has been outstanding in everything it does.

Clean , user friendly

Comments: Overall it works great, especially reconciliation of bank accounts, invoicing and bills.One thing to be mindful of is how GST settings are applied... to each customer settings and to each invoice.... It's easy to get this stuffed up.

Pros:

Generally, Xero is easy to use and if you have one contact per company you shouldn't have an issue. However, if you need to send invoices to different people in the same company/organisation, you need to create a new contact (with a slightly different name as it will say the other one already exists), or, change the contact name and then, after sending the invoice, change it back to the main contact. Neither of these are any good.

Cons:

The product itself is fully featured in a way MYOB isn't. HOWEVER, if you have an issue with MYOB you'll get someone on the phone within a few minutes, but with Xero you have to use their knowledge-base then post a request for help. I'm still waiting a phone call I requested five days previously only to be told it will be another two days. What a joke.

Some good features but bank feeds need sorting!

Comments: It does help do the basic functions of VAT etc. I do like it but technical issues happen all too often. I haven't changed provider due to the time involved in doing so.

Pros:

Ease of use, intuitive. Lots of good features, but I don't use most of them

Cons:

Constant issues with bank feeds from my HSBC Kinetic app account. Caused me countless hours trying to sort duplicate bank lines and transactions. Actually cost me money as needed my accountants to investigate it all. The issue is still not resolved a year on despite me submitting support requests to get it fixed. Poor for what I see as quite expensive for small business

My Experience with Xero

Comments: Invoice customization.Inventory control.

Pros:

It’s about two years now ever since I implemented Xero. It allows me to automate repetitive accounting processes such as AP and AR.

Cons:

Kudos for mobile application, but it lacks offline access.

A great premium software with the all the right integrations

Comments: Overall, Xero is great accounting software available in the clould. Its ability to allow workers to work remotely and monitor work is highly useful. It has great accounting tools at your fingertips. The great selection of integrations also help with syncing workflows and tasks cross different platforms like document collections and processing, job management and payment processing.

Pros:

There is a constant improvement of the Xero Blue platform with new integrations coming all the time (like the Karbon integration for contact sync just announced) The Dashboard is highly intuitive and gives an up to date snapshot of the business when you loginThe ability to create reports is highly useful, especially the new update that gives a modern interface with features like budgets for P & L Statements. The ingratiations (an constantly expanding selection)

Cons:

Features like HubDoc that come with Xero have not been updated in years. When compared to their competitors like DEXT they are severely lacking in features and usability. Xero invoicing is very basic, no ability for direct debit payments, no engagement letter etc. Document management software like Suitfiles needs to be used, there is currently no direct integration for document management like Karbon has. Integrations into Xero Green (XPM) basic, XPM has not been updated in many years and to an overhaul to compete. Pricing when compared to software like software assistant is more premium.

Great online software for SMEs

Comments: It has been great software that helped many business to grow with up to date, online financial information.

Pros:

Xero has been one of the first solutions for cloud bookkeeping and accounting and has successfully competed with the likes of Sage and QuickBooks. It has probably the most other software providers that link directly with Xero over APIs.

Cons:

Over the years there were some features that were requested and it took a long time for them to be implemented, also more and more features are additional paid for addons.

Xero makes finance so easy

Comments: Since starting with Xero over six years ago, we couldn't be happier. We've centralised all our financial activity into one platform, which is great for non-finance people like myself!

Pros:

Xero makes managing the finances for a business really straightforward. The user interface is intuitive and it centralises all my accounts information. One of my favourite features is the the dashboard, which is clear and customisable, and gives a great summary of the position position at any time. The software also integrates really well to other platforms for things like receipt capture and detailed business analysis.

Cons:

I'm really happy with how it performs, however, our bookkeeper still does some levels of manual reporting, which he finds easier in Excel, than in Xero. The integration of BA tools does negate this issue.

Accounting Software Design for the Business Owner

Comments: Xero give me, an accountant, a tool to provide my clients with that effectively gives them a tool for keeping their daily records in an orderly fashion make my job easier at the end of each month.

Pros:

Xero have been designed to be used by non-account business folks. However, once the data has been listed an accountant has a great tool to use to finish the company financial records (Monthly, Quarterly & Annually). It is also priced at a rate that works for most business owners.

Cons:

I really do not know of any areas within the software that I can list as "Least" liked. I do not know of any significant problems which I believe need correcting.

Xero has helped us transform and streamline our processes

Comments: Xero has streamlined our operations, and simplified our record keeping, and notification of when bills are due for payment or invoices due for collection. The dashboard is fantastic for an overall picture. The reporting tools are excellent, and the ease of use is so logical and straightforward, that it's simple l to self-teach even for a beginner. On top of that when you have any questions the how-to guides are thorough in themselves, and support is excellent and very quick to come back to you with an in depth answer.

Pros:

The ease of use is fantastic, and a beginner is able to self-teach quite easily with the fantastic guides and webinars that are available from Xero. The support is also exceptional and I have always had my queries answered in great detail and very quickly.

Cons:

My main issue was that I would like to be able to create different delivery addresses on invoices that have one invoice address but different delivery locations, as it's important to specify. To workaround we write it in the body of the invoice, however with previous systems we have been able to enter multiple delivery addresses, for one invoice address and select the required one each time.

Easy to Implement and Manage Global Business, Low Customization Options

Comments: Kanopy has found Xero to serve its needs well, but ultimately we moved on and migrated to NetSuite years later. We still keep Xero though for 1 international subsidiary that we found to be advantageous not to migrate. The mature business with complex operations may not find all needs are met with Xero, especially if the desire is to integrate many other tools/software with the ERP in a bi-directional data flow.

Pros:

Xero serves well as an "out of the box" accounting system, not unlike Quickbooks. It also has more functionality and use internationally, making it a superior choice to QB if your business operates on a global, multicurrency basis. There are some solid automations which can be implemented with Xero as well, and the canned reporting generally suffices for the majority of basic financial needs.

Cons:

Xero lacks the open customization options that software like Netsuite or Dynamics offers. For a small business this will often be fine, but a scaling operation looking to automate many functions based on unique business needs may someday find they have outgrown Xero and need to undergo an (often painful) ERP migration.

Best in Multi-currency accounting for SMB

Comments: Xero was the best choice back in 2015 (when no one gave multi-currency) and still is in 2021 (when there are some who do). I have now added another company to Xero and cannot imagine shifting to another platform....ever.

Pros:

With most clients abroads, we find its best to bill them in their local currency. Luckily for us, Xero is there to help sort our books out and keep them in order. It integrates with many bank feeds & popular wallets/fintechs like PayPal, Payoneer & TransferWise so accounts are upto date - always. Another feature we really use is their tracking fields. Xero allows users to setup 2 tracking fields that can be added to invoices, expenses, bills and assigned to each line. This helps us keep track of project based work and has been our way since before Xero ventured into Project based accounting (that users need to pay additional fee for) It also integrates with online payment gateways such as PayPal, Stripe, GoCardless, and a few others; thus payments are a breeze for clients. As a non-accountant, Xero is easy to use even when you get into all the features it provides.

Cons:

They have made some changes to their UI esp where invoices and expenses are concerned. Luckily for older users, expenses are still free however, for new users it isnt and each person filing expenses on it needs to pay a small fee. I think it should be free for a small number of users (atleast 2) and then charged.

Make Your Accounting Automated

Comments: Xero is cloud-based accounting software that connects banks, accountants, management, and advisors from anywhere with any device with active internet. It performs all accounting tasks from preparing ledgers, accounts receivable, accounts payable, financial statements to the management of payroll, taxation, bank reconciliation, and inventory. Online billing enables to send bill through email.

Pros:

Xero manages the whole accounting of business straight forward. Particularly automating the process of bank reconciliation is amazing time saver, it connects to banks and credit cards. Moreover, it effectively and easily integrates with other cloud based software which enhances usability of Xero.

Cons:

Process of bank reconciliation has been automated but the process got glitches causing bank feeds stopped and entity has to restore to importing bank statement manually which takes time and attempts more than once. Inventory management needs improvement. Customer support is not perfect comparatively. It is not user friendly for those who have little accounting knowledge.

Worst Software I've ever used

Comments: Terrible. This is the worst software I've ever used. Do NOT buy this. It's been a terrible experience for me my company.

Pros:

I like this software WHEN it works. However, that's generally never the case. My bank feeds haven't been accurate since May of this year. That's five months without accurate transactions and reconciliation.

Cons:

This software would be good if it worked. I've gone five months without accurate reports and transactions. Xero blames it on "Yodlee" but never actually tells me that they've pressed Yodlee on this issue. I've had internal Xero employees tell me their [SENSITIVE CONTENT] doesn't care about small businesses and in my experience this is true. I would never recommend this software or company to anyone. The customer service is non existent. I think they have people there to help but when those people tell you the company doesn't care...there's not much you can do. They say they're good for small business but it seems like the [SENSITIVE CONTENT] feels exactly the opposite.

Xero truly puts powerful data in the hands of small business owners

Pros:

I have been using Xero for a good number of years now and can only recommend it! The usability is fantastic, the ability to see really clearly how the accounts work is groundbreaking in its field. I love the bank reconciliation and the bank feeds. The automation of data is actually fun and linking it into the add-ons can make life a lot easier and save time and money. It is a great way to keep things simple and clear. I love the advisor features, that you can't break it (although you can make a real mess if not careful). For me the biggest benefit is the clarity of the data and the ability to drill down into virtually anything. Don't use Xero in super complex scenarios and I would recommend that you employ a proper XERO accountant - who actually knows how to use Xero and uses the data when using it though or you will end up paying twice - once for entering the data to xero - and again when the accountant pulls it out into their own software. Overall I would absolutely recommend Xero for people who are more serious than working in spreadsheets but who are turning over £50k-£3m+ with a fairly simple process.

Cons:

We have found that Xero does not work well in all scenarios but there are work arounds - the bigger the business and the more complex the processes the less it suits but then if you are bigger/more complex you should arguably be using something else! Support is not awesome! It can take time and you are often met with unhelpful suggestions. There has been an increased number of 'blips' in the software in more recent months and the support has been almost useless in those cases and I have had to find workarounds. Conversation/instant message support should surely be on the cards? Another thing that I don't like is the highly evangelical nature of the conferences! It borders on the cultish and if you are not 'in' then you are definitely 'out'! I have not found there to be any benefit to being on the 'directory' for that same reason.

The best at what it does

Comments: Full Disclosure: I am an accountant and I recommend Xero to many of my clients. When the expectations are in alignment with the capabilities of the software, then everyone is happy. People get into trouble with ANY software when they jump in thinking they know what it does and are then disappointed. All accounting and ERP software has limitations and Xero is no exception, but what it does, it does well. It provides payables, receivables, bank reconciliation and general ledger as its core functionality. There is a very capable estimating/quoting/order/ process that ties into AR invoices smoothly. But, the requisition/purchase/inventory side is very, very basic. In fact there are no requisitions and the purchase orders are so limited that I recommend you not use them. The inventory is only what is needed to make the sales side functional. So, if you need strong inventory support, you have to use a third-party add-on designed just for this purpose.

Pros:

What is good about Xero are 1) Real-time bank feeds and bank reconciliation - this is what scared the pants off of Intuit and forced them to develop new functionality. 2) Xero fully embraces and enables third-party developers to provide niche solutions that have rich interaction with Xero. 3) The features keep getting better and better quarter after quarter. 4) Perhaps my relationship as a partner skews this, but I've had nothing but excellent support from Xero. I can call someone if I have to, but I almost always get issues resolved through technical support in a timely fashion. Some of my favorite add-ons for Xero are GeoOp for field services, Deputy which integrates its scheduling, time and attendance functions with Xero payroll, and Float which projects cashflow. The new reporting and the tags are fantastic.

Cons:

There are some features I would like to see "sooner," but they are on the roadmap for "later." People jump on Xero because of the price without having a Xero consultant evaluate their suitability for the application - that can create an expectation gap, and that inevitably leads to an unhappy customer. I just hate it when people let their wallet do their thinking for them and then blame the software because it "doesn't do enough." The payroll is fine. I spoke to the VP in charge of payroll development and he is all about improving the functionality, so it will continue to improve. What is there now is very well designed to be comprehensive and flexible, but there are situations where a third-party payroll like Gusto will make more sense for your organization. They are the first ones to suggest you look at solutions like Gusto, ADP, Paychex and others that integrate seamlessly with Xero. It is annoying that the tags are limited to two categories, and this won't be revised until they have their design for job costing completed. No word yet on when that will be.

The best accounting software that meets all of your requirements

Comments: In particular, my experience with Xero has been beneficial in that it has enabled me to organize and manage all financial affairs of the branch in which I work without the need for a full-time accountant in the branch, as it allows me to prepare financial statements, pay bills, and organize payment dates myself.

Pros:

I appreciate that Xero is responsive and simple to use for everyone, as it does not necessitate a great deal of prior experience. Once connected to the Internet, the user will be able to connect with all of his bank accounts, both those through which he wishes to make payments and those to which he wishes to transfer money, and monitor and follow them accurately and professionally, as well as track and report on them. It is extremely adaptable to a wide range of requirements, including those of freelancers and huge corporations. Furthermore, it serves as a vital database for all financial data, as it will allow you to download documents and invoices quickly and easily, and also through the phone application, where it is sufficient to scan documents and invoices in order to enter information from them into the system and schedule payments quickly and easily. I particularly appreciate the reports that are generated by Xero since they are comprehensive in that they include all of the financial transactions that occurred during the time period under consideration.

Cons:

there are no noteworthy issues. The issue of dealing with recurring payments does not operate as expected, as you must occasionally complete the procedure manually.

Expensive But Good

Comments: Overall it has saved time, mostly thru automation of bank accounts and bank rules. As with all software there is some frustration, but Xero are continually improving.

Pros:

The software is easy to setup, easy to use, very transparent and well-supported by many accountants. It is designed with the end-user in mind, rather than the accountant. Depending on your package, it allows filing direct with IRD for GST and Payroll.

Cons:

There is no phone support, only via a web portal. Some matters are not documented well in any of the Xero-supplied "how to" e.g. best practice for issuing dividends.

Concerns with Xero

Comments: We've been using Xero for about two years now. There have been a few hiccups along the way but for the most part things have been ok. Recently however, we've had a problem with our bank feed uploading into Xero in order to reconcile transactions. We first encountered this issue on 2/10/18. We informed Xero and they said they would look into the issue. A couple of weeks went by without hearing anything about the feed working as it should. We contacted them again and they said they were still working on the issue but that we could manually download the transactions ourselves in the meantime. Today is 4/10/18 (2 months later) and they still have not fixed the issue. We are still having to manually download these transactions ourselves in order to reconcile our bank accounts within the Xero software. I spoke with Xero this morning and they still do not have a timeline for when this will be fixed. They said they use an outside company to perform the importing of bank feeds functions and that they are not responsible for it not working. They said when we signed up for the Xero service we were informed about the possibility of the feed possibly cutting out at some point in the fine print (terms & conditions). They refuse to issue any sort of refund for their monthly service during this time of inconvenience because they say the bank feed import function is a free service offered by a third party. The problem we have is that Xero is marketing this service as part of their overall monthly service package which you assume is really included in your monthly service fee you pay to them. When it doesn't work they take no accountability for it not working. We think it's very deceptive for them to market a service (bank import functionality) to prospective buyers, which you assume is included with your monthly service fee, but then take no responsibility for it not working when things breakdown. We believe they do this to gain a competitive advantage over other companies like Quickbooks. Instead of just charging for the bank import service which would increase their monthly service fee and make them less competitive on a price basis with their competition they artfully setup their service to be able to offer a more competitive price but not assume any of the responsibility when the service doesn't work as expected. The general consumer doesn't think to put this deceptive tactic together when they sign up for the service and Xero assumes once they have you onboard you'll deal with the issue until they can get it fixed because switching accounting software companies at a later date is extremely inconvenient.

Pros:

The service accomplishes most of what it was intended to do albiet at a bit of a learning curve for the new user.

Cons:

There is no customer service support number to call. Bank feeds do not work properly. IOS app is mising some functionaility

Can't contact xero and more

Comments: Can’t contact Xero
A little note for anyone out there looking to move to Xero Accounting. Xero will not allow you to contact them, except via their non customer friendly Xero Central. Xero will not take phone calls. Xero will not take emails. They don’t do “chat”. At all. Does that say enough about their customer service? This is just one of their many, many faults. Their customer service is genuinely the worst that I or anyone at our company have ever seen in a combined 200 years working with software packages. I strongly urge you, if you’re considering Xero as an accounting package, to think again and do your research first. They do not and will not listen to their customers. Don’t take my word for it, do your research and you’ll find out. There are dozens of requests to their product development and customer service, for VERY BASIC accounting functionality, some of which are ongoing for around 10 YEARS and despite hundreds of customers making the same request in some cases, they still choose to ignore it.
It’s hard to leave an accounting package, once you get involved but I promise you, that you will, once you see how terrible this company is, how little regard they have for paying customers, how silly some of the issues are and once you get the time to go through the whole change process again. Once again, I urge you to do your research and think again. I’ve spent the time writing this email in the hope that I can help someone to avoid the frustration and despair that we

Pros:

It has some good features but unfortunately they are overcome by the poor ones.

Cons:

There are so many negatives, it's hard to know where to start They can't be contacted so if you have a problem, you'll have it for a long time (or maybe forever) VAT retrun period can't be closed. So someone can amend an invoice or bill or add one in to a previous VAT period, which of course screws everything up You can't set a date for stock to arrive. When you make the order, the system assumest that it's now in stock! You can't save two customers with the same name! They will tell you to add a special character to duplicate names! Unbelievable but true! There are no delivery notes/packing slips. They tout a "workaround" but be warned, it's exactly 10 extra clicks so it's really not an option if you need this feature If you want to send a document after preparing it, first you have to save it, wait for it to save, it takes you out to a main screen, you have to click back into it and then send it (if you send directly, it will send a draft document only) Invoice, quotation, calendar functions are jumpy and extremely diffult to edit. This applies to all browsers, incognito modes, etc., it's just a really bad editor. If you enter a contact's account, system brings open documents to the top even if these are quotes which are no longer needed. Invoices, quotes, payments are then all muddled up together is it's very hard to see what you want. Extremely badly designed in this regard. If you create a Draft invoice, it takes a sequential number. This screws up your sequences.