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About Xero

Xero is a beautiful online accounting software solution for small businesses, sole traders, and accountants in any industry.

Learn more about Xero

Pros:

Integrates well with adds on to provide more sophisticated reporting. Integration with AI products such as ReceiptBank and Approval Donkey also work well.

Cons:

1099 reports are too limited. Tracking categories are too limited.

Xero ratings

Average score

Ease of Use
4.3
Customer Service
4.0
Features
4.3
Value for Money
4.2

Likelihood to recommend

8.2/10

Xero has an overall rating of 4.4 out 5 stars based on 3,085 user reviews on Capterra.

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Filter reviews (3,085)

Jonathan
Jonathan
Experience strategist in UK
Verified LinkedIn User
Online Media, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Dashboard enables multiple accounts all in one place

5.0 7 months ago

Comments: Over the last 8 years it's been easy to manage my business finances - and that's from someone who doesn't really want to do finance tasks

Pros:

Mobile app enables at a glance view and ease to enter receipts when out

Cons:

Complex reconciliation when currency charges are deducted, sure you can make an adjustment, but it always feels clunky

Shannon
Owner in Australia
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

It does what it says

5.0 2 months ago New

Comments: Xero has been fairly straight forward to implement and use.

Pros:

Does what it says it does in a usable manner

Cons:

Cost is higher than I would like at a small business level when additional CRM is required to operate.

Rufus
Director in UK
Events Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Seems good if you have the time

3.0 4 weeks ago New

Comments: I used it for 6 months then stopped because I felt like I didn't get any value out of it. It was difficult to use and my accountant was reluctant to use it too. Just restarted my subscription because I see no other way than to spend the time learning how to use it.

Pros:

Automatically reconciles transactions from your bank account.

Cons:

Steep learning curve, small fonts, app is very text heavy, unsure how to log future transactions that haven't happened yet.

Daniel
Accountant in Poland
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Xero - market leader for online bookkeeping system

4.0 3 months ago

Comments: Overal experience has been very good and we still recommend this software to our clients.

Pros:

Xero has got very good set of features and it is considered a market leader with regards to online bookkeeping software.

Cons:

Xero is slow to listen to their customers feedback and often prioritizes other work and development rather than the features most required.

Edward
App Integrations Specialist in UK
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Strong app, shame the performance has dropped

4.0 2 months ago New

Pros:

Provides a strong financial product for managing my business. The mobile app is really useful.

Cons:

The performance in the browser is very sluggish these days.

Koshi
Director in New Zealand
Wholesale, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

SME Owner - New Zealand

5.0 4 weeks ago New

Comments: Very good, especially once you use the power of the reports and all.

Pros:

We used to use MYOB but found that Xero is much better in terms of the reporting and ease of use.

Cons:

Inventory could be improved but it is really an accounting software so a very minor issue.

Meagan
Manager in US
Financial Services, Self Employed
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Mobile Access such a bonus.

4.0 last month New

Comments: The integrations and mobile access is a plus, unlimited users also makes life easier. The lack of phone support can be a hurdle especially with a learning curve for new users. Overall a good platform that makes life easier.

Pros:

Could have Unlimited Users, has extensive integrations, felt user friendly, real time reporting, mobile app was a big bonus.

Cons:

Customer Support wasn't offered by phone, Could be a challenge to new users to understand how to use, Customization is limited, pricing can get steep especially for Small businesses.

alison
Managing Director in UK
Dairy, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Xero review

4.0 3 weeks ago New

Comments: I have been using Xero for 6 years now and generally I am pleased

Pros:

It links to my CRM and is generally easy to use

Cons:

Some reports are not easy to use and there could be more detail in the reports

Kelly
Director in Australia
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Xero review

5.0 last month New

Comments: I really enjoy using Xero within our practice and for our clients.

Pros:

The program is really user friendly for businesses

Cons:

The cost of Xero is the biggest downfall.

Stewart
Managing Director in UK
Insurance, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Accounts software made simple

4.0 2 weeks ago New

Comments: Great and would recommend. My first time using an accounts software and has been like a breeze. Simple to use and cost effective.

Pros:

The API function has been fantastic for managing our office account. The ability to create nominal codes, generate custom invoices and reconcile transactions is so simple.

Cons:

The customisation on reports is not as easy as I would like.

Tom
Company Accountant in Australia
Staffing & Recruiting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Perfect for Small Businesses

5.0 3 months ago

Comments: Overall, Xero is a great accounting software and it is my favourite of the few I have used (MYOB, SAP).

Pros:

Intuitive and modern UI. Very simple to use and a great experience all around. Lots of integrations with external software (Xemplo, ETZ for example), making it very versatile.

Cons:

It works great for us now, but we are reaching a point where it is too simple for our needs. No robust cost centre/division tracking abilities (although a basic version is offered). Not a lot of support for consolidation of multiple entities built in.

Jeanna
Finance Manager in Philippines
Accounting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Xero simplifies bookkeeping!

5.0 5 months ago

Comments: Over-all I like Xero so much. I find it easy to maintain the books with its user-friendly interface. Also a plus points for a variety of apps you can integrate with it making bookkeeping tasks so easy.

Pros:

It's super friendly to use, functions are so easy to navigate, and their support team is very active when it comes to our concerns.

Cons:

As of now they're having issues with foreign exchange in Wise causing a huge bank revaluation amount... but could be resolved by removing and redoing the reconciliation of the transaction. By far my only issue is the extra-time needed to do the recon due to this issue.

Pius
Accountant in Australia
Religious Institutions, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Accounting with Xero is Amazing

5.0 last month New

Pros:

Xero is the most iconic tool that I have ever used. I like that it offers a wide range of online accounting tools such as AP, AR, GL and payment matching in one place.

Cons:

Whenever I face issues, the vendor technical team is rapid in resolving the bug - currently, there is no daunting aspect.

Grace
Volunteer in Australia
Religious Institutions, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Xero: AP/AR/GL Automation Program

5.0 4 weeks ago New

Comments: Matching payments before sending to vendors has reduced financial errors via early detection of discrepancies.

Pros:

Xero automates over 78% of manual repetitive accounting tasks such as AP,AR and GL which saves time and improve productivity leading to high performance and ROI.

Cons:

The back-up reporting on the previous version wasn’t easy to filter - kudos to the vendor for updating it.

Sadiq
Senior Partner in Australia
Management Consulting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Reliable Tool for Online Accounting

5.0 last month New

Pros:

Xero for over four years now has been the most vital tool for matching payments, eradicating fraud and handling accounting tasks online.

Cons:

I mainly use the mobile application and it suits all my needs as Senior Partner in Management Consulting industry.

Austine
Peer Mentor in UK
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Xero: Fantastic Online Accounts Tool that Merges Well with PayPal

5.0 3 months ago

Pros:

Xero allows me to simplify accounting tasks such as billing and invoicing via real-time workflow automation.

Cons:

I have not yet come across the dark side of Xero - it accomplishes all my online accounting needs.

Alexandra
Board Member in New Zealand
Management Consulting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A.Nott Xero Insight

5.0 last month New

Pros:

Xero makes it super easy to handle repetitive accounting tasks mainly billing and invoicing.

Cons:

Since it suits my needs, I find nothing to dislike as at now.

Leticia
Customer Experience and Operations Manager in UK
Retail, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

What I Experience with Xero

4.0 3 months ago

Pros:

Xero has mobile applications which I have installed on my iOS device and allows me to carry out accounting tasks on the go over the internet.

Cons:

However, some features are missing on the mobile application and are available on cloud apps.

Mwanaisha
Real Estate Advisor in US
Real Estate, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

My Review of Xero

4.0 4 months ago

Pros:

Xero facilitates a wide array of online accounting tools such as invoicing, billing and financial management in one single integrated repository.

Cons:

Mobile application lack some features available on cloud-based platforms.

Temitayo
Senior Executive Officer in UK
Arts & Crafts, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Most Widely Used Online Accounting Tool at NCAC

5.0 3 months ago

Pros:

I give thumbs up to the fact that Xero has a super easy to use mobile application which has all features available on cloud apps. I mainly use it to draft, create, customize and send invoices automatically to vendors.

Cons:

For nearly three years now, I have not come across any overwhelming aspect on Xero.

Olaoluwa
Chief Operating Officer in Australia
Management Consulting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Xero is great for efficiency and easy UI

5.0 3 months ago

Pros:

The affordability compared to other Accounting platforms.Pretty easy to use and implementing existing data is straightforward.I also like that all our accounting information is in one place.

Cons:

My experience with Xero has been smooth without any issues.

Happy
Happy
Assistant Accountant in Malawi
Verified LinkedIn User
Accounting, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

The Xero Effect: Revolutionizing Accounting One Click at a Time

5.0 7 months ago

Comments: Xero stands out as a professional, user-friendly, and aesthetically pleasing accounting solution. While it may occasionally test your patience with its speed, the overall experience remains largely unaffected, leaving users with a feeling of satisfaction and relief.

Pros:

I thought it was a simple step in and work type of software, easy to maneuver around and not get lost. Love the soft blue color as well, feel professional and relieving.

Cons:

The online platform was slightly slow for, could be my connection maybe on this one.

Hassan
Manager Internal Audit in Malaysia
Food & Beverages, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Xero review

5.0 8 months ago

Comments: Overall I have been very comfortable in its use. I learned to navigate through it very quickly. I suggest this as a good fit for small businesses.

Pros:

Its a very easy and user friendly software. With minimum amount of training anyone can use it. Its flexible. Can generate different forms of reports.

Cons:

Is good for small businesses. Its not a very detailed software.

Jeff
Head of Finance in US
Oil & Energy, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Best for experienced accountants.

3.0 2 months ago

Comments: Easy to setup. We never had trouble with Xero. We liked being able to easily customize reports.

Pros:

Easy, simple interface. No multi-layer menus or hard-to-find commands. Easy to find options and customize.

Cons:

The product is meant for more advanced accountants. It doesn't lead you through accounting procedures like QuickBooks. Xero is meant for experienced accountants.

Janet
CFO in Philippines
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

What I Experience with Xero

4.0 8 months ago

Pros:

I use Xero as QBO alternative at workplace. It makes it a breeze to create, customize and send invoices.

Cons:

All works lit on my end but they should incorporate global enterprise accounting features.