Zoho Desk Reviews

A fantastic tool for answering customer queries

Comments: Questions about orders or invoices, tickets, and customer administration. We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open questions.

Pros:

Managing a staff to answer client questions and navigating the system itself is a joy thanks to the system's simplicity, intuitiveness, and the extensive personalization choices provided by its automation and workflow features.

Cons:

Getting help, including clear responses to my inquiries, has proven challenging. In my experience as a ticketing system manager, I have never encountered anything more irritating.

Creates an organized and collaborative teams for easy ticket resolution

Comments: Experience an automated support, self-service management and professional customization.

Pros:

Registering an outstanding experience with our customers is a huge achievement. Ticket management, real-time alerts and notifications. I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. It is quite secure.

Cons:

The alert system should be upgraded in inorder to notify the end user whenever a ticket is transferred from one agent to another.

Good Tool to use

Pros:

its easy to use and work allocation would be easy

Cons:

Less support to explore and implement all the modules

Zoho Desk has been a game-changer for managing customer support requests efficiently.

Pros:

The ticketing system is user-friendly and the automation features save tons of time.

Cons:

Integration with other Zoho products could be smoother, and the reporting features could be more robust.

Zoho Desk: Feature-Rich and Affordable, But Can Be Overwhelming

Pros:

Powerful help desk software that's affordable and customizable. Feature-rich with excellent automation and a strong focus on value.

Cons:

Zoho Desk's interface can feel cluttered. The mobile app has limitations, and the free plan is restrictive. These factors slightly hinder an otherwise strong help desk solution.

Offers multiple options to help customers get their issues resolved quickly

Comments: Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them.

Pros:

In the period I have used Zoho Desk, I have experienced huge internal and external support systems improvement while reducing the cost. It is easy to manage many requests from multiple sources quickly and seamlessly increasing productivity. Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk. It is affordable and easy to use.

Cons:

Zoho Desk gives maximum scalability and return on investment. I have nothing to complain about so far.

Keep your customers happy

Comments: Zoho Desk is very responsive and fast, is packed with useful features and easy to use for everybody.

Pros:

In my line of business the returning customers is very important and that why is important to keep them happy and respond to their issues as fast as we can. Zoho Desk integrates with ease with other Zoho Apps and make it a great deal, all the data about the customers can be acceded easily. The system is simple and intuitive and all my colleagues use it with ease, even the older non tech ones.

Cons:

We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection).

Zoho Desk Best Customer Support

Comments: Great support solution for tickets and addressing customer needs

Pros:

Easy features and smooth access to shortcut

Cons:

Log in process is cumbersome and not intuitive

Pretty solid ticketing system

Pros:

It's feature rich and integrates well with the other zoho products

Cons:

UI & UX could use a bit of work but in general it's quite good

Knowledge base for your customers

Comments: We use Zoho Desk to organize help articles for our customers and it has been very valuable.

Pros:

We like the feature of using the Knowledge Base to organize help articles for our customers.

Cons:

The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox.

Simple view and works great!

Pros:

The basic view, the volume of incoming tickets it supports, the fact that it does not have problems/bugs/downtime.

Cons:

The customization of the ticket layouts and of the reporting could be improved.

essential Communication tool

Comments: Overall the experience has been satisfactory and we were able to achieve what we intended to do.

Pros:

Zoho desk is very Flexible and reliable. Its very well designed with ease of integration. Its very easy to communicate with this and acts as centralized tool in the organization. We have automated a lot of tasks with this software

Cons:

Its not very easy for new beginners to learn and use and the users need to be trained well. The tool gives a lot of notifications with no regards to what are essential for a particular function.

A lot better compared to similar tools in many aspects

Comments: Zoho Desk is a pretty nice tool because it lets us bring all our customer service stuff together in one place. We can handle support tickets, calls, emails, and even social media messages right in Zoho Desk. It's got a bunch of handy features and tools that help us run support smoothly. We can check out how we're doing with analytics, automate boring tasks, and set up our own custom workflows. Long story short, Zoho Desk has made our customers happier, improved our relationships with them, and kicked our customer support game up a notch.

Pros:

Zoho Desk is a pretty robust tool with loads of features. However, there's room for improvement in smoothing out a few things and making the process more user-friendly. Still, it's a handy asset for businesses in all sorts of industries. If you just need a simple email ticketing system, it's a breeze to use. But if you want to dive into the knowledgebase features, it's a good idea to take some time to get the hang of it and make the most of what it offers.

Cons:

It can get quite annoying when we're unable to locate the desired functionality or figure out how to put it into action. Therefore, having advanced features made more user-friendly or accompanied by usage tips would be greatly beneficial.

Streamlining Customer Service with Zoho Desk

Pros:

I was highly impressed with Zoho Desk's intuitive interface and comprehensive feature set. The platform is exceptionally user-friendly, making it easy for our team to manage tickets efficiently. One of the standout features is its automation capabilities, which significantly reduce the manual workload by routing tickets based on predefined rules. This has led to a faster response time and increased customer satisfaction. Additionally, the integration with other Zoho products and third-party tools is seamless, providing a unified approach to our customer service processes.

Cons:

While Zoho Desk offers many advantages, one area that could see improvement is its mobile app. The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version. This can be a drawback for teams that rely heavily on mobile access to provide timely customer support. Enhancing the mobile experience would make Zoho Desk even more robust for on-the-go users.

Zoho Desk Review

Comments: My overall experience with Zoho Desk is that is it a diverse tool that can be used for many different reasons. However, it did take a bit for me to learn the software's UI

Pros:

What I like most about the Zoho Desk are the total capabilites it has available to users. From CRM, support, campaigns, tracking, etc. It is very diverse.

Cons:

What I liked least about Zoho Desk is how frustrating the UI is to work with. I am used to working with simpler applications and Zoho was a bit of a learning curve to me.

Easily deployable software that relates closely with our customers management needs.

Comments: User-friendly and reliable software. My experience so far is great and I would recommend it.

Pros:

A lot has been said about Zoho Desk but my experience is outstandingly genuine and worth sharing. Zoho gives live performance which is a big achievement for us. We are able to keep track of customers needs and satisfaction in real time. Adjustment is therefore effected immediately where need be. Apart from real time engagement, Zoho is quite affordable. With the much Zoho helps in achieving, it is worth our money and time over and over again. Other benefits of using Zoho Desk are, ease of customization, integration and implementation. Zoho is the real deal.

Cons:

For the longest time I have used Zoho Desk, I have no complaints. Neither do anyone in my team. I only feel the greatness of it.

Zoho Desk for Help Desk Ticketing

Comments: We can’t function without zoho desk. It has greatly improved our productivity and customer experience.

Pros:

Zoho desk has been a critical part of our company by helping us stay on top of customer issues and tracking statuses.

Cons:

Customizable organizational options would be helpful.

My Zoho Desk Review

Comments: I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized

Pros:

I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized

Cons:

I understand that it can be a bit uphill for a small team of 3 technicians and an administrator financially! I would give at least two technicians for free

Zoho Desk all in one help desk

Pros:

This is the perfect suite for supporting clients, with multiple integrations for chat, CRM, and other communication channels.

Cons:

In the customer section, segments are needed for criteria with domain email or business or home clients.

Why Zoho Desk is a hack to skyrocket seamless and healthier business environment.

Comments: Hot deals. Zoho Desk gives exactly dazzling results. It has built the best for my clients.

Pros:

Easily adaptive tool. It can easily be integrated with other softwares that I use. Nevertheless, launching was such an easy task and productivity has risen beyond my expectations. I find Zoho quite user friendly and quick.

Cons:

Always moving a step each day is my goal as a founder and I embrace Zoho Desk for smarter and progressively growing customers experience.

Navigating Excellence: My Zoho Desk Experience

Comments: It was a great experience. They have so much to offer and so many things to navigate and use.

Pros:

I like Zoho Desk for its user-friendly interface, and seamless integration with other Zoho applications,

Cons:

I don't have any cons about Zoho desk. I am completely satisfied.

Straight forward to use and accessible across multiple sites

Comments: Generally positive, used across our multi-site charity for IT helpdesk support

Pros:

Ease of use and range of features for remote access

Cons:

Can sometimes feel quite clunky and take time to load

Best tools for customer service and customer communication.

Pros:

Ticket customization and best automation tools to respond customers. The UI interface is very easy to use. Customer service is the best in class as they come up with resolution very fast. Tracking of customer complain is easy, email, live chat. SMS are the best features available in this tools.

Cons:

No major dislike, but in free plan we are not able to use full features.

All in one customer support

Comments: Zoho makes it possible to set up and automate customer support. It also integrates multiple applications

Pros:

It's the most complete platform for managing all aspects of customer service. In addition to email, telephone and livechat support, it also tracks tickets. The knowledge base is handy for providing answers to the questions customers frequently ask.

Cons:

I can't really think of anything negative to say about this platform. The functionalities are impressive.

We love Zoho!

Comments: It has been a very positives experience, we are getting organized.

Pros:

Makes project management within the team a breeze!

Cons:

No cons, it has been a good platform for our team.