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ArcTitan Email Archiving Reviews

4.7 (14) Write a Review! Ireland Local product

About ArcTitan Email Archiving

M365 Email Archiving Solution and Email Data Protection - ArcTitan Email Archiving Solution. Protect data and reduce costs by 75%.

Learn more about ArcTitan Email Archiving

Pros:

Much better search tool than Microsoft E-discovery when searching for emails.

Cons:

Some users have difficulty finding emails, but they can always be found.

ArcTitan Email Archiving ratings

Average score

Ease of Use
4.5
Customer Service
4.8
Features
4.6
Value for Money
4.6

Likelihood to recommend

9.1/10

ArcTitan Email Archiving has an overall rating of 4.7 out 5 stars based on 14 user reviews on Capterra.

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Filter reviews (14)

Robert
Robert
Head of IT in Australia
Verified LinkedIn User
Chemicals, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Quick and easy Email archiving

5.0 3 years ago

Comments: We moved form Lotus notes email on premise and needed a way to have access to more mail more easily than in the Outlook 365 environment. We also needed to ensure every email was captured in a single searchable location.

Pros:

It a real set and forget system It was easy to configure and setup. Once the new

Cons:

It was not straight forward to assign different email accounts to other users. Also having to switch accounts to privieledged to do a full archive search could be a little better handled.

Lane
Director of IT in US
Staffing & Recruiting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

great product

5.0 4 years ago

Comments: great support staff. love the product. we tried to use in place archiving with O365 but it seemed to cause more headaches for end users. arctitan is very simple to use and you can retain emails forever, even after an employee leaves, at no additional cost as arctitan does not charge a license if there is no associated O365 license being used. thats a bonus!

Pros:

very easy to use. much better search tool than Microsoft E-discovery when searching for emails. once in place, users can safely delete, clean up their mailboxes knowing that ArcTitan has a permanent record for them to search.

Cons:

the setup took a little longer than we liked.

Aaron
System Administrator in US
Mechanical or Industrial Engineering, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Good simple email archive

4.0 3 years ago

Pros:

It just works, minimal set up for Office 365

Cons:

Some users have difficulty finding emails, but they can always be found

Egil
IT Manager in Norway
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

We are very happy with ArcTitan

4.0 4 years ago

Comments: Very good experience, it works "out of the box"

Pros:

It's easy to use and setup and the mailbox reader work great to import current mailbox

Cons:

The Outlook "Integration" is is difficult to mass deploy to users.

Callum
Supportdesk Manager in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

ARC Titan for our Clients

4.0 2 years ago

Comments: I like the experience of administering the product for our client. I found it was enough to setup and police with policies that our clients needed.

Pros:

Support are always there to help with any issues and there is a fantastic knowledge base area to find out what we need if we are ever stuck.

Cons:

We've not really hit any issues with the product.

David
Director of Information Technology & Systems in Canada
Health, Wellness & Fitness, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Email Archiving Made Easy

5.0 2 years ago

Comments: We had a need to put in place an email archive for regulatory requirements. ArcTitan made it easy by meeting our regulatory needs & offering a competitive price. Implementation was straight forward & support was on hand for any questions we had.

Pros:

Email search is fast and easy with the multiple search options available. If I can't find it, it's not in the archive.

Cons:

None that I can think of. The product just works to our requirements.

Eric
SVP, Technology in US
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Solid Product that delivers Solid Results

5.0 3 years ago

Pros:

The ease of deployment and integration with our on Prem Exchange environment made deployment and ongoing maintenance a breeze.

Cons:

I only wish the Outlook addin was a bit more developed. Installing to a local workstation or laptop works great, but a large portion of our environment utilizes a RDS farm and the addin doesn't play particularly well there. It works, but requires a reactivation from time to time.

James
Owner in US
Information Technology & Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great Archive Product

5.0 3 years ago

Comments: ArcTitan has worked well and serves the purpose for which it was intended. It works so seamlessly that I sometimes forget it is working in the background.

Pros:

It is simple to setup. Begins archiving mail almost immediately. The fact that all activity is logged is also a nice feature. A user cannot just go and start looking at everyones email without that activity being logged for accountability. This could be a very important feature for some industries that need this kind of product.

Cons:

It isn't immediately clear how to view archived emails. It took a little bit of direction from support to figure out how to use the archive, but after it was explained it was pretty easy to find what was needed.

Steven
Steven
VP of MIS in US
Business Supplies & Equipment, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing time saver and easy past email access

5.0 6 years ago

Comments: We love Arch titan and have come to depend on it. Import all your Past PST archive files and you will never go back.

Pros:

My sales staff and customer support department have become dependent on AtchTitan. When a contract dispute or service contract cant be found we have discovered it is 100 times faster to search for the email on the topic then to actually look through hundreds of folders. It is also awesome when a customer says "We never said that" . i can rapidly find the message where they did say that.

Cons:

The key word search is a single box. It would be nice to have a "Near" function or "Does not contain"

Ciarán
Ciarán
Managing Director in Ireland
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

An archive solution above the rest

5.0 6 years ago

Pros:

- Cost - Features and functionality - Customer Support - The array of on-boarding solutions

Cons:

Nothing bad to say about ArcTitan. The UI is slightly dated, however I believe there is a new improved UI being released as I type this out.

Damir
IT Coordinator in Luxembourg
Building Materials, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great tool for email archiving

5.0 3 years ago

Comments: We have been using ArcTitan for 2 years now and we had no issues at all.
As described above, setup was quite easy and compared to other providers Titan itself is bit cheaper.
Highly recommended.

Pros:

Very easy to setup, support is great and responsive, import is easy too.

Cons:

none at the moment, no bugs, no glitches, great tool.

antonio
It manager in Italy
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Very powerfull product

5.0 4 years ago

Pros:

Facility, powerfull, secure and the time to setup

Cons:

Nothing cons for this product. The software work very good

Dave
IT Infrastructure Specialist in Ireland
Retail, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Arctitan Initial Experience

5.0 6 years ago

Comments: Arctitan is providing us with the peace of mind of knowing that all company mails, without exception, are being captured and archived. This is all being done without any impact to mail performance and with an incredibly straight forward implementation.

Pros:

The ease of use and peace of mind that Arctitan provides.

Cons:

No real complaints. We've only had the product for 6 months but so far its been working very well for us.

Christian
CEO in Belgium
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy and does what it says

4.0 last year

Pros:

Setup is a bit complicated, but then when it's launched all is well.User interface needs to be more intuitive.

Cons:

Setup was a hassle and needs to be simplified