Reputation Reviews

Reputation.com makes it easy to manage your business!

Pros:

I love being able to manage our multiple locations' listings and social media.

Cons:

At times there can be challenges with initial setup, but the processes have improved.

A Solid Partner For Your Business

Comments: We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination.

Pros:

Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages.

Cons:

As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.

Indispensable Tools

Comments: It's changed the way I oversee the whole review-side of the organization.

Pros:

I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews.

Cons:

Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.

A lot of issues yet to be worked out on the tool

Comments: The customer service team is amazing but there are so many issues with the tool itself

Pros:

Reviews management piece works fairly well

Cons:

All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months

Reputation has supercharged our business

Pros:

Reputation has given us the insight to enable our teams to identify pain-points, areas of inefficiency or poor service and remedy them - both improving our customer experiences on-site, but also online. It's been invaluable when managing a vast amount of sites and their listings online, all in one easy-to-use dashboard.

Cons:

We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged.

Wonderful Product with Great Flexibility

Comments: I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has.

Pros:

I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features!

Cons:

The software can be glitchy every now and then, but overall this isn't such a detrimental issues.

Reputation.com Makes the grade

Pros:

How it is organized, and how it helps me be more efficient by allowing me to manage all of my your social media activities easily, across all my locations, from a single platform.

Cons:

Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level. But as I used it more and more I have learned to make it my tools, and they have become invaluable! The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together.

Good...once it's set up

Pros:

Easy to use and works exactly as expected.

Cons:

They way undersell the amount of time it takes to set up the platform.

Makes Social Media Reviews Very Easy to Track

Comments: You can respond to reviews immediately, especially bad reviews.

Pros:

It's very easy to use and I love the email notifications when you get a review... especially a bad review.

Cons:

Could have more analytics, but that's not a deal breaker.

Great Reputation Management

Pros:

Being able to assess all of our communities reviews to see where we can improve

Cons:

There are some sorting features on the website I wish you had

reputation.com comes highly recommended

Comments: it's been great from the beginning, and we're now in our 8th year.

Pros:

The dashboard is easy to use, the personal customer service is unmatched among all my vendors

Cons:

from time to time their access to specific review dashboards gets cancelled. Haven't yet determined why.

Very good platform

Comments: With Reputation.com we have gained valuable insight into the thoughts and feelings of our patients and areas of improvement that our clinics need to address. We also have successfully increased our total volume of online reviews (ex: Google, Facebook, ect) as well as the overall rating quality score.

Pros:

This platform is very diverse in what they offer. I love how all review sites are in one place. The survey builder is easy to use and pretty flexible. Our account managers are fantastic! Very good at communicating promptly!

Cons:

I'm not a fan of the filtering options functionality. The options are great! But the functionality can be smoother and more efficient. For example, if I have 100 locations and I want to filter down to show only 2, then I can do that no problem. However, if I want to add a 3rd location to my filter list, I have to first show all again (which reloads everything) then I have to filter down to the 3 locations. To me that's an extra unnecessary step and waste of cpu resources.

Happy with our decision

Comments: Pleased

Pros:

The platform is very easy to use and cover a range of items that we needed.

Cons:

The platform often has glitches. However, the support team is quick.

Everything is in one place

Pros:

I love that we were able to combine multiple tools into one.

Cons:

Sometimes it can be bugging, but the support team is great.

Easy, Responsive and Effective

Comments: Every time we reach out for support, the team at reputation.com is super responsive and they are clearly always working to improve the tool and keep up with the ever changing online world.

Pros:

This has proven to be a great tool for managing all our reviews across a range of sites and keeps us responding in a timely way. It also let's us schedule and review all our social posts, evaluate performance and keep on top of what works best.

Cons:

No negatives to report, we've found it easy to implement and grow with.

Review of Product & Service

Comments: Overall it is a nice tool but could use work on the customer service, and making more platforms like Instragram available to post on.

Pros:

It is fairly easy to use and the reporting features are nice to have.

Cons:

Too many clicks on having to upload and pick which platforms you want posted. I do not like the newer version, makes it more difficult with the extra clicks on which platform you want posted. Sometimes the pictures post sideways for no reason why and tech support has not been able to figure out after many times happening. Not very quick response time.

Easy to Use with First Class Support

Comments: Reputation.com allows us to manage most of our customer and employee facing review sites in one place. The dashboard is very intuitive and reporting is customizable. Our account manager is super responsive and always pleasant.

Pros:

I like that we are able to have insight into multiple review sites into one place. Macros are easy to use and reporting is customizable and super helpful. Our account manager is super responsive and always pleasant.

Cons:

The newer functionality is buggy, but we are beta testing some products.

Solid reputation management platform with some limitations.

Pros:

Reputation does what I need it to do in the property management industry. Responding to reviews is so quick and easy. I like that all reviews come into one dashboard, and the prefilled responses make it so quick. There are so many options for reports and you can even make custom ones if you can't find what you're looking for.

Cons:

I wish some things on the back end were easier to set up. Not everything is self-explanatory and some things support has to fix for me. I do wish it was easier to send review requests to customers - that's something Reputation is lacking. It would be hugely helpful if they had a passive/automatic way to requesting reviews. Overall it's a solid reputation management platform.

Reputation

Pros:

Very easy to use and explain to people across various departments. Loads of customization that have been really great.

Cons:

There have been some bugs with the software that I've been bringing up for months now that are still not resolved. I've been given multiple dates for when a solution was going to be implemented, but it never has been. The introduction of the customer support team rather than having my questions and requests handled by my account manager has severely dropped the quality. I have found myself having to double check their work constantly as they rarely implement things properly.

A Fan of Reputation.com!

Comments: Overall, our experience has been excellent.

Pros:

Reputation.com has helped our organization increase reviews across our dealerships and given us one platform for reporting responding and administration.

Cons:

Wish there was still a connection to Yelp ( even though we are not a fan, they are a necessary evil ) Also wish we were notified of negative reviews on Dealer Rater as soon as they were written, not when they are posted.

So many problems

Comments: Lack of follow up, too many people in the mix (support) so that items are not actually completed or they say they are complete but they are not. ****Constant**** technical problems on their end.

Pros:

There is nothing about their software that I like or feel is useful.

Cons:

Photos disappear from profiles, changes do not occur across all platforms, incorrect info populates and their system won't save the profile, have to get them to push the updates through.

Great help

Comments: Great help in keeping our online reputation and reviews under control

Pros:

Great help in keeping our online reputation and reviews under control

Cons:

A bit on the pricier side from what I have looked at but has great potential

Rep.com

Pros:

I like the user friendly interface and that you can drill down on anything.

Cons:

I do not like that on the home page, the property can only see their performance and not their performance compared to the rest of the portfolio. The report data does not download in a usable format. There is no ability to edit a review response once it is live.

Comprehensive, easy-to-use platform

Comments: The platform makes reading, monitoring, tracking, and responding to a large volume of reviews streamlined and easier to manage.

Pros:

A very comprehensive platform with an algorithm that gives users a complete picture of their online presence.

Cons:

Sometimes the explanation of the score/score changes is not obvious to users who are not in the platform every day.

Integration is Key

Comments: We are very happy & satisfied with Rep.com!

Pros:

We love the fact that Rep.com sends automatic emails to every new move-in and puts them on a rotation is critical. That's what generates the best reviews for our company

Cons:

I wish they could track who leaves a review from their email. Currently, you can only see clicks.